Trusted Agent profile

Urban and Rural Property Services estate agents in Dunstable, Milton Keynes, Leighton Buzzard and 3 more

4.6

★★★★★ Excellent

772 reviews across 8 offices and 3 platforms

Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 772 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

690

Reviews on Google

All 8 offices

Facebook logo

4.0 / 5

12

Reviews on Facebook

Business-wide

Trustpilot logo

70

Reviews on Trustpilot

Business-wide

Our offices

Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 690 reviews on Google only. Show every review

5/5

Google

I recently had the pleasure of working with Ali, an exceptional agent, and I can confidently say that his service was nothing short of outstanding. From our first interaction, Ali was absolutely professional and deeply committed to ensuring my requirements are met. What impressed me the most was his attentiveness and thorough understanding of the market. He took the time to listen to my preferences and guided me through every step of the process with expert advice. His knowledge of the local area and available properties was invaluable, and he was always quick to respond to any questions I had, no matter how big or small. Ali made what could have been a stressful experience feel seamless. He was proactive, always keeping me updated on new listings, and made sure I had all the information needed to make well-informed decisions. His negotiation skills were top-notch, securing a deal that exceeded my expectations. Beyond his professional abilities, Ali’s personable nature set him apart. He was friendly, approachable, and genuinely cared about finding the right home for me. I felt completely supported throughout the entire process. If you’re looking for an agent who is not only knowledgeable and reliable but also goes the extra mile for their clients, I highly recommend Ali. His exceptional service made all the difference, and I couldn’t be happier with the outcome.

Nooruz · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

1/5

Google

Dear Urban and Rural Estate Agent, I want to share my disappointment with the service I received recently while trying to arrange a property viewing. Last week, I rang to confirm a viewing for Monday but was told I had to wait for confirmation from the tenant. By Thursday, I still hadn’t heard anything, so I rescheduled for the following week. However, when I rang again on Thursday to confirm the new viewing for Saturday, I was told you still hadn’t received confirmation. This was very frustrating, as I had to keep chasing for updates. I feel it should be your responsibility to follow up promptly and keep me informed. Instead, I was left without answers and had to do all the chasing myself. When I asked questions to understand the delay, like when you last contacted the tenant and why it hadn’t been followed up, the agent seemed annoyed and didn’t offer any reassurance that the matter would be resolved. This only made the situation worse. I feel there was a lack of organisation and communication throughout, and I would appreciate it if you could improve how you handle these situations in the future. Kind regards, MK

Monir · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

Urban & Rural have been the most reliable part of our home buying/selling experience. Next time we look to move U&R will be the first people we ring! The whole team at U&R have been an absolute rock during our house sale. From the beginning of valuing & helping us understand the current market, getting the right viewers in the door, showing buyers round and then after the offer accepted talking to the multitude of people involved to keep things moving day in day out. The entire team have been more than helpful and are incredibly genuine people!

Robert · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

David and the Urban & Rural team worked very hard to finalise the sale of our property in Bletchley. The photography and video of the property were very professionally done, and all viewings were accompanied. After two sales that fell through, the final sale proved to be complicated for a variety of reasons and we appreciated the efforts made by David to keep everything on track, over what ended up being 6 months. As well as communicating by phone and email, we set up a WhatsApp group for the duration of the time we were selling our house, and this meant we could message at any time of day or night. We are happy to recommend Urban & Rural Bletchley to anyone looking to sell their property in the area.

Wendy · 12 October 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 12 October 2026

Thanks Wendy, really appreciate the review. Hope you and John are settling in well.

4/5

Google

It was a lengthy process mainly due to the economic situation and the need for updating the property . I was kept up to date on developments periodically and Brad was particularly helpful in the final run to the line. Would be happy for them to handle a sale in the future.

Colin · 12 October 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 12 October 2026

Thanks for the review Colin, we will be sure to pass this onto Brad.

5/5

Google

Having lived in the same house for almost 60 years It was always going to be an enormous wrench to move to another property but Brad and his team from Urban & Rural were very compassionate and considerate right from the start. The presentation of our house attracted considerable interest and was sold within days of being on the market. A big thank you to Molly for the weeks that followed as she regularly kept us up to date with the current situation during the process of both properties and her contribution certainly helped move the proceedings along to its final conclusion. I would have no hesitation to recommend Urban & Rural.

Roy · 12 October 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 16 April 2026

Thanks so much for the review Roy, we will be sure to pass this onto Molly.

5/5

Google

Jess, Amanda and the whole team have been amazing throughout the process. Helped minimise delays and went above and beyond to help us with the timeline we needed for exchanging. The communication was swift and clear and couldn’t have been happier for choosing then for our house sale. Thank you!!

Luiza · 11 October 2025 · Urban & Rural Dunstable

Agent replied · 11 October 2026

Thanks for the review Luiza, we really appreciate it. We will make sure we pass this onto Jess & Amanda

5/5

Google

From the moment we arrived to view the property Amanda was professional and welcoming. Throughout the viewing she answered all of our questions thoroughly and made it personal to us. She also went above and beyond heading back to the office between viewings to send our offer over and kept us informed throughout the day! Since then Leslie has been on the ball and quick with communication and answering any questions or queries we’ve had. While we’re still very early in the process so far Urban and Rural and Amanda and Leslie have exceeded our expectations. Highly recommend

Ben · 11 October 2025 · Urban & Rural Dunstable

Agent replied · 11 October 2026

Thanks for the review Ben, we really do appreciate mate it.

5/5

Google

From valuation to moving in day, the team at U&R were fantastic. Thank you to Peter especially for steering us through the complex and often stressful business of buying and selling houses! We’re certainly not planning on moving again anytime soon but if and when we do we will be using Urban and Rural.

Harriet · 5 October 2025 · Urban and Rural Property Services Ampthill

5/5

Google

Professional and on the ball . Very satisfied thanks to Amanda would definitely recommend

Ian · 3 October 2025 · Urban & Rural Dunstable

Agent replied · 24 October 2025

Thanks for the review Ian, we will be sure to pass this onto Amanda.

5/5

Google

Everyone at Urban & Rural has been excellent and we genuinely could not have asked for a better service. Amy and Paul were so professional and responsive- how lovely never to have to chase for progress reports 😊. The after sales service was equally impressive and Peter was just brilliant . …

Miriam · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Miriam, thank you so much for your lovely feedback. We’re delighted to hear that you had such a smooth and positive experience with us. It’s wonderful to know that the team were able to support you with such professionalism and care throughout the process. We’ll make sure your kind comments are shared with them- they'll be so pleased. The Ampthill Branch.

5/5

Google

Cannot recommend Amy at Urban and Rural in Ampthill enough. Her knowledge of the market was invaluable in helping us find our new home, she is excellent at keeping us up to date and informed. We are particularly thankful for her excellent negotiation skills, which secured us a great deal. She has helped us every step of the way and has made it a stress free process so far! We wouldn't hesitate to recommend her to anyone in the market for a new home".

Alex · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Alex, It’s great to hear you felt so well supported throughout the process. We’re delighted that Amy helped make everything clear and stress-free for you. Wishing you all the best with the rest of your purchase. The Ampthill Team.

5/5

Google

Great service provided by Amy at Urban & Rural Ampthill, always kept up to date and in the loop with my sale.. would definitely use again ..

Iain · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Iain, we really appreciate you taking the time to leave this lovely feedback. We’re pleased to hear that Amy kept you well informed throughout your sale. It’s wonderful to know you’d choose to work with us again. The Ampthill Team.

5/5

Google

We sold and purchased our house through the Ampthill Branch & service was exceptional. Special thanks to Amy & Paul.

Charlotte · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Charlottte, thank you for the review. We’re delighted to hear that you had an exceptional experience for both your sale and purchase. We hope you and the family are settling in nicely. The Ampthill Branch.

5/5

Google

I had a great experience dealing with Urban and Rural Ampthill, very much approachable people, who ever I dealt with on the phone or face to face, very friendly. Special mention for Paul, Amy and Peter. I definitely would recommend them for selling or buying, thanks guys.

K · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Kathy, we really appreciate you taking the time to share your experience. We’re really glad to hear you found our team approachable and friendly throughout your experience. Paul, Amy, and Peter will be happy to know you appreciated their support. Thanks again for recommending us! The Ampthill Team.

5/5

Google

Amanda from Urban and Rural was excellent. She successfully sold my father's house in 2 weeks for more than the asking price. She was very proactive and got the sale completed quickly. Thoroughly recommend.

Barry · 24 September 2025 · Urban & Rural Dunstable

Agent replied · 24 October 2025

Thanks Barry, we will be sure to pass this onto Amanda.

5/5

Google

Very impressed with Urban and Rural , I had a few estate agents in to value my property , what stood out about Amanda , she knew the area as she’d grown up locally , she wasn’t selling a house , she was selling a home ,a way of life . Lesley has been immensely proactive . Would recommend .

Amanda · 24 September 2025 · Urban & Rural Dunstable

Agent replied · 24 October 2025

Thanks so much for the review Amanda and for entrusting us with the sale.

5/5

Google

Where do I start with Urban and rural. I felt compelled to take a moment to share my experience working with your team during the purchase of our forever home. From the outset, it was clear that you were dedicated to making this process as seamless as possible. Although we encountered a few delays from the other solicitors, I appreciate Steven's prompt action in addressing these issues. His ability to resolve complications swiftly was invaluable. A special mention deserves to go to Steven. His genuine commitment and transparency throughout the entire process were truly refreshing. He consistently provided daily updates, ensuring that I was well-informed at every stage, right up to the moment we received the keys to our new home. I would wholeheartedly recommend Urban and Rural to anyone looking to buy or sell property. Your team's professionalism and dedication made a significant difference in this important journey for us. Thank you once again for all your efforts in helping us secure our forever home.

Nathan · 22 September 2025 · Urban & Rural

Agent replied · 22 October 2025

Hi Nathan, thank you so much for the lovely message. It was a pleasure to work with you and your family. We wish you all the best in the future.

5/5

Google

Where do I start with Urban and rural. I felt compelled to take a moment to share my experience working with your team during the purchase of our forever home. From the outset, it was clear that you were dedicated to making this process as seamless as possible. Although we encountered a few delays from the other solicitors, I appreciate Steven's prompt action in addressing these issues. His ability to resolve complications swiftly was invaluable. A special mention deserves to go to Steven. His genuine commitment and transparency throughout the entire process were truly refreshing. He consistently provided daily updates, ensuring that I was well-informed at every stage, right up to the moment we received the keys to our new home. I would wholeheartedly recommend Urban and Rural to anyone looking to buy or sell property. Your team's professionalism and dedication made a significant difference in this important journey for us. Thank you once again for all your efforts in helping us secure our forever home.

Nathan · 18 September 2025 · Urban and Rural Property Services Newport Pagnell

Agent replied · 22 September 2025

Hi Nathan, thank you so much for the lovely message. It was a pleasure to work with you and your family. We wish you all the best in the future.

5/5

Google

★★★★★ I can't recommend Urban and Rural Estate Agents in Milton Keynes highly enough! From the moment I started my search, the service I received was exceptional, particularly from Steven and Cerys. Steven, the owner, is an absolute legend. His knowledge of the local market is unparalleled, and he was a constant source of support and advice. He was always transparent, honest, and went above and beyond to ensure a smooth process. You can tell he truly cares about his clients and isn't just in it for a quick sale. And Cerys... what a star! She was incredibly proactive, always available to answer my questions (no matter how small!), and a genuinely lovely person to work with. She made the entire experience feel personal and stress-free. Thanks to the incredible teamwork of Steven and Cerys, I found our perfect home. If you're looking to buy or sell in Milton Keynes, you need to go with Urban and Rural. You won't be disappointed!

Guillermo · 18 September 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

Agent replied · 23 September 2025

Good morning, Guillermo, Thank you so much for the lovely review. It was an absolute pleasure to help you find and buy your new home. We hope you enjoy your home and if you ever need anything in the future we are always here to help!

5/5

Google

We are in the process of selling our first home and buying our second home and the process with Urban and Rural Ampthill has been nothing short of seamless. The team there are knowledgeable, efficient and friendly. A special to mention to Amy, as-well as Harvey and Pete who have taken us to endless viewings and always been at the end of the phone. Moving house can be a stressful process, but so far this journey has been far from that!

Eden · 18 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Eden, thank you for taking the time to leave such a lovely review. We're so pleased to hear that the process of selling your first home and buying your second has felt seamless with the support of the team. It’s great to know that Amy, Harvey, and Pete were able to guide you through with such care and attention. We’ll be sure to pass on your kind words, they’ll be so pleased to hear them. The Ampthill Team.

5/5

Google

We would like to thank Tommy very much at urban& rural Ampthill for helping us find our dream home.He was very professional and had great communication skills which was important to us as we had not purchased a property for over 40years .So was unsure of the process and the modern way of doing things with technology etc.I would highly recommend him & urban &Rural especially for those of an older generation that might need that extra help .we felt that he really cared about what we wanted and he is an assest to your company. Thanks again Tommy kind regards Kevin&Amanda Matthews

Kevin · 9 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Kevin & Amanda, thank you so much for your lovely review. We're delighted to hear that Tommy was able to support you through the process of finding your dream home, especially after such a long time since your last move. It’s great to know he made everything clear and comfortable for you. We’ll be sure to pass on your kind words, he’ll be so pleased to hear them. The Ampthill Team.

5/5

Google

Rating only, no written review.

Val · 2 September 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 9 September 2025

Thank you so much for your wonderful review, Val! We're thrilled to hear you had a great experience with Urban & Rural Estate Agents Bletchley. Your satisfaction is our top priority, and we appreciate your trust in us. If you need any assistance in the future, don’t hesitate to reach out!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: EA Masters winners lists, as published, linked by year.

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Questions about Urban and Rural Property Services

Which Urban and Rural Property Services office has the most reviews?

Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 168.

Where are the Urban and Rural Property Services offices?

The eight Urban and Rural Property Services offices, by town:

Has Urban and Rural Property Services won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.

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