4/5
A friendly, professional team who go the extra mile in terms of service and communication.

Trusted Agent profile
★★★★★
768 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 768 reviews on three platforms, rated 4.6 out of 5 overall.
687
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
69
Reviews on Trustpilot
Business-wide
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Showing 687 reviews on Google only. Show every review
4/5
A friendly, professional team who go the extra mile in terms of service and communication.
4/5
Doing there best to sell my house
5/5
Brad and Katie were really nice people to deal with and were very good at keeping us updated as to what was happening. Their suggestions about how we could better present our property were very much appreciated!
5/5
We used Urban & Rural to sell our house after a sale with another agent fell through. Brad made calls on the first day we went back on the market and had an offer on that very first day!!! I can’t speak highly enough of them as a firm. They use an absolutely fantastic sales progressor called Amanda who got our sale through in lightening speed. Absolutely FANTASTIC!!
5/5
All the team at Urban and Rural are professional, pleasant, flexible and very helpful. The communication with them was very easy.They set up WhatsApp group chat to keep us updated. Brad took amazing pictures of our property and put our house in the market the same day! Thank you Katie and Neil for your help! Special thank you to Brad for helping us sold our house at the good price! Excellent job!
5/5
Good
5/5
Urban and Rural pulled all the stops out to sell our house! Darren and Daniel worked their socks off! I don't believe we would have sold the house without Urban and Rural
Thank you so much for taking the time to write this fantastic review! We will always strive to do the very best for our clients and appreciate such positive feedback on your personal experience.
5/5
Excellent customer service and professionalism from all the team. Highly recommended. Achieved full asking price within 8 weeks, very pleased with everything hence 5 stars.
Thank you so much for taking the time to write this fantastic review! We really do appreciate such positive feedback on your personal experience.
3/5
Recently bought a house from Urban and Rural. The agent assigned to us was perpetually on annual leave and it was difficult to get a response, although the assistant was helpful when we managed to reach him. The floor plan and the description posted online of the house was inaccurate in multiple ways. On move-in day, agent said he would meet us but three hours later still hadn't shown up (luckily, the previous owner was still there and gave us the extra keys). The solicitor firm they recommended was incredibly slow and difficult to get in touch with.
3/5
Recently bought a house from Urban and Rural. The agent assigned to us was perpetually on annual leave and it was difficult to get a response, although the assistant was helpful when we managed to reach him. The floor plan and the description posted online of the house was inaccurate in multiple ways. On move-in day, agent said he would meet us but three hours later still hadn't shown up (luckily, the previous owner was still there and gave us the extra keys). The solicitor firm they recommended was incredibly slow and difficult to get in touch with.
3/5
Rating only, no written review.
5/5
Friendly helpful people and great service
5/5
Very professional company. Very knowledgeable about the local area, and dedicated to delivering excellent service
5/5
Having seen how David values his clients i have no hesitation in recommending him.
1/5
I marketed my property with urban & rural for 4 months at a rate of 1.4%. I was told by the salesman that they were the best firms in the area and that they charged a premium for that service. Personally i didnt feel i got a premium service. They were very slow to return calls and messages. They also took several weeks to get the correct information on the rightmove page. I also felt the pictures they took of the flat for the rightmove page werent very flattering and played quite a big part in the flat only generating 4 viewings in 4 months, as its a brand new flat on a brand new development i have to say i expected them to generate more interest. So overal i wouldnt reccomend urban & rural especially considering the fees they charge
5/5
Urban and Rural were absolutely brilliant with the sale of my house. Professional and friendly, they updated me with every step and informed me of every viewing and comment. Darren and Samantha were brilliant and I cannot thank them enough.
5/5
Among a number of estate agents who were pushy and forceful, Johnathan at Urban and Rural is definitely one of the good ones. Really impressed with his gentle approach and concern.
5/5
Have been dealing with both Steven and Jonathan now for approximately 2 years at Urban & Rural Milton Keynes, and have found them both always to be very helpful, friendly and focused.
5/5
From start to finish their service was second to none. Adam's knowledge and advice from the very beginning helped us decide what the best option was for us. We had received and accepted an offer on our house within 1 week of marketing and the the whole team gave us regular updates. Would highly recommend!
5/5
Viewed a house which we were keen on a twice, and Joe and the team were absolutely great. Honest, warming and no pressure. They answer calls every time, call to check prior to viewing, and follow up with feedback promptly to following day. Would say my current favourite agents as we have been viewing with several recently. Keep it up!
5/5
FIVE STAR SERVICE A year ago I was a first time buyer, the property I viewed and fell in love with was for sale with Urban & Rural. Steven from the Milton Keynes branch was outstanding and really earned his money! He was very efficient, courteous, and gave a superfast response to any emails and calls. He worked really hard to push the sale along in it's final stages and was very patient with the constant chasing from all parties towards the end. The recommended mortgage broker (Mortgage Choice) was also excellent, a seamless process and Dave was very knowledgeable which was reassuring. Unfortunately the solicitors were a complete contrast to Urban & Rural and were almost totally uncommunicative, in the main they ignored emails (which were concise and relevant) and most updates on the progress of the sale/purchase came from the estate agent rather than the solicitor. They say that buying a house is one of the most stressful experiences and I'd agree with that... if it hadn't been for Steven communicating where the solicitors failed to then it would have been a whole lot worse! I've been in my new home for a year now and have finally got round to writing this review. In a nutshell I would wholeheartedly recommend Urban & Rural to anybody looking to sell or buy in Milton Keynes.
1/5
After two visits we put offer which was accepted and received email for congratulations. Two weeks later when my mortgage got sorted I was told the property has already been sold to someone else. We just did not loose that home but hours we spent, kids were with us all along to drive 40 miles twice, wasted time of Mortgage brokers and what not.
5/5
Urban and Rural pulled all the stops out to sell our house! Darren and Daniel worked their socks off! I don't believe we would have sold the house without Urban and Rural
Thank you so much for taking the time to write this fantastic review! We will always strive to do the very best for our clients and appreciate such positive feedback on your personal experience.
5/5
URBAN & RURAL ESTATE AGENTS, NEWPORT PAGNELL OFFICE. ONLY ONE YEAR SINCE THEY STARTED AND URBAN AND RURAL'S Google reviews SPEAK VOLUMES, REFLECTING OUR OWN DEALINGS WITH THEM IN SELLING OUR PROPERTY. CONGRATULATIONS TO OWNER DAVID ON BRINGING TOGETHER AN AMAZING GROUP OF PROFESSIONAL PEOPLE TO FORM HIS SUPER IMPRESSIVE 'A' TEAM. DAVID & HIS TEAM DELIVER THE HIGHEST STANDARDS POSSIBLE WHILST BEING PROFESSIONAL, KNOWLEDGEABLE, EFFICIENT, HONEST, HUMERUS AND THOUGHTFUL. THEY ARE PRO-ACTIVE, EFFICIENT AND COMMUNICATE EFFECTIVELY. THEY HAVE GONE ABOVE AND BEYOND WITH EVERY ASPECT OF THEIR SERVICE TO US. RESTORING OUR FAITH IN ESTATE AGENCY, THEY HAVE BEEN A PLEASURE TO WORK WITH ! THANK YOU URBAN & RURAL, NEWPORT PAGNELL OFFICE.
Thank you so much for taking the time to write this fantastic review! We will always strive to do the very best for our clients and appreciate such positive feedback on your personal experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dunstable has the most, with 241 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 166.
The eight Urban and Rural Property Services offices, by town:
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