Trusted Agent profile
★★★★★
772 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 772 reviews on three platforms, rated 4.6 out of 5 overall.
690
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
70
Reviews on Trustpilot
Business-wide
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Showing 690 reviews on Google only. Show every review
5/5
GoogleWe recently sold our house through Urban & Rural Ampthill, from the initial valuation to the final sale the whole team were professional and friendly, we were kept informed throughout the whole process and would recommend anyone who are selling their property to give Urban & Rural a call.
5/5
GoogleWe have used U&R on a number of occasions and could not fault them. They are all very friendly, helpful and nothing was too much trouble For them when I would phone up, and was always kept in the loop. If you are looking for a friendly, reliable & competitive company U&R is the one for you. Thanks again for everything
5/5
GoogleI can highly recommend U&R to anyone looking to sell their house. The whole LB team has been curteous, professional and extremely helpful throughout the process. The communication is superb and has made selling our house so much less stressful. Would highly recommend!
5/5
GoogleDarren came round for a valuation on our property. He was professional and realistic. Spent time to make sure we were happy with the valuation.
5/5
GoogleA big thanks to all the team at Urban & Rural for their efforts with getting my property on the market and sold. Everyone was incredibly professional through out the process and I would recommend their services to anyone looking at buying or selling the area
5/5
GoogleGreat service & communication from my case handler Michella who was brilliant helping me with my first move! Thank you very much!
5/5
GoogleMichella really helped with our purchase. Always friendly, quick to respond and happy to help with any questions.
5/5
GoogleProfessional, friendly service with wealth of knowledge. Couldn't be happier with them! Michella was a pleasure to deal with.
5/5
GoogleService from these guys was brilliant, sold the house within a few hours and for a few thousand more than asking. Would definately use them again!!
5/5
GoogleCannot fault, they have been extremely professional and friendly through the long process of us being able to move, due to unforseen issues like covid lockdown and buyers changing their minds. Would highly recommend.
5/5
GoogleMichella helped us with our move and was a pleasure to deal with, professional, courteous, friendly and transparent throughout. Would recommend both branch in general and Michella individually.
5/5
GoogleFinally moved in to our first home thanks to Michella at the Leighton Buzzard branch. We're very happy with her service and our new home.
5/5
GoogleA huge thank you to Michella at Urban & Rural, who was approachable, helpful and knowledgeable. Looked after us throughout the buying and selling process. Would recommend 100%. Must also mention Katie who was superb at the viewings.
5/5
GoogleMichella Sorgente has been brilliant in finding suitable tenants for my flats over the last year. Her communication is first class always giving feedback after each viewing. Post letting she has gone the extra mile to sort any issues arising. In summary a highly talented and motivated lady who I highly recommend.
5/5
GoogleVery effective and professional sales team, helped us to sell our house quickly. Great support from Michella in getting viewings set up and offers in promptly. Thanks!
5/5
GoogleDarren, Dave and the team were superb in the process of both sale and purchase. It was seamless transaction with constant updates, any issues or queries were dealt with swiftly, couldn’t ask more of an estate agent, excellent value for money. I would highly recommend using Urban and Rural.
5/5
GoogleWe had our home valued by Andrew and although we decided not to sell, we still feel that we received a lot of information and knowledge about the current market and our options. Andrew kept in contact and offered a lot of great insight. Very friendly and if we do ever choose to sell, we would feel very comfortable instructing Urban and Rural to manage this for us.
5/5
GoogleWithin 6 days on the market our house was sold. We have received excellent professional service from the very beginning. The whole team in Leighton Buzzard are in communication with us every step of the way and we have continual support as our sale goes through. I would recommend them wholeheartedly.
5/5
GoogleUrban Rural very professional. This is my Second time using them, they’re so responsive in sorting out any question that I had and to sort out the initial appointment. The estate agents are so quick to organise things and they really make …
5/5
GoogleWe signed with Urban & Rural for the sale of our house in Wing, and we want to share a top review of them. We have moved a lot between us, and have had some good and some really bad experiences with previous agents. Urban & Rural provided an excellent service. They tailored the service to our needs, for instance I have no interest in looking through the marketing data, and was happy with the service. They respected this and kept that kind of communication to a minimum. With many estate agents you have to wait for a call back from the person you are aligned with. This can be time consuming, and frustrating. Urban & Rural use a model where communication is spot on. They created a Whatsapp Group, which did two great things. It meant that you weren't just aligned with one member of the team. They all knew who you were and could see the sale journey, and we got to know them all. It also meant that someone always answered us really promptly. Where we both have busy lives it was perfect. At times I was working away from home and my partner and I even added comments back and forth to each other within that chat to allow the Team to move on actions immediately. It made the whole process much more efficient and limited interruptions for us during our working day. We actually had a problem where our first purchase fell through, and the Team at U&R did everything they could to stop that side failing by reaching out to the other agent. Selling property can be really stressful and having that proactive support from your agent is really essential. To the whole Team at Leighton Buzzard - thank you so much once again for everything you did and how hard you worked for us. You are a great example of how house selling should be managed.
5/5
GoogleRating only, no written review.
4/5
GoogleVery good service. Katy went above and beyond in getting us to completion. Thank you.
5/5
GoogleWe had a great experience with Urban & Rural, they were very communicative and managed our purchase with professionalism and courtesy. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery professional service, Katy Middlemas went that extra mile to get things moving. If it wasn’t for her chasing up solicitors I don’t think we would have completed in time to save on stamp duty holiday.PositiveProfessionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 168.
The eight Urban and Rural Property Services offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.
