5/5
GoogleLetting out my flat was made very straightforward for me by Truepenny’s, with their helpful advice and professionalism
Trusted Agent profile
Truepennys Property Consultants estate agents in London and Greenwich
★★★★★
653 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 653 reviews on three platforms, rated 4.4 out of 5 overall.
Our offices
Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
- Truepennys Property Consultants London (16 Lordship Lane)16 Lordship Lane, SE22 8HN329 reviews · 269 on Google (4.7)13 in the last 90 days
- Truepennys Property Consultants Greenwich38 King William Walk, SE10 9HU243 reviews · 186 on Google (4.1)23 in the last 90 days
- Truepennys Property Consultants London (1A The Village)1A The Village, Charlton, SE7 8UG195 reviews · 138 on Google (4.7)15 in the last 90 days
Latest reviews from every Truepennys Property Consultants office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery smooth rental experience at Truepennys! Sophie has been incredibly responsive, helpful, and accommodating and has made the move in experience seamless. Would recommend!
1/5
GoogleFocus of the organization is heavily on their bottom line and profit. Staff are not responsive and very unprofessional. The tenants are not their priority as long as you can cover your rent at the end of the month. Do very good research before signing a contract with True Penny or you will regret it. I know I did.
1/5
GoogleReview for Flat 55, Cavatina Point: The landlord of this property is the biggest scammer. He sent us fake invoices from a company called “Your London Maintenance.” The company doesn’t even exist. It’s funny how he thinks that the invoices are believable. There’s no way a company can decorate the whole place, remove dumps and furniture, supply a new chair, bed, and all of that at once. If you search for the company, it doesn’t even exist. I’ve attached the invoices so that everyone can see what he did. Moreover, he told the company to write on the invoice that the window cracks are due to the tenant’s fault. I anonymously called the number on the invoice, and they told me that the crack is due to the window being poor quality and has nothing to do with me, as it is an internal crack. Do you truly think we’re four years old? I was asked to remove my previous review in exchange for support, but I faced even more issues. This has been the most unprofessional company and landlord I've encountered. The landlord and Mariem was a nightmare. I understand that the cost of living crisis is hitting the landlord hard but trying to withhold more than my entire deposit (£3,393) and falsely accused me of damages is not right. Thankfully, the DPS helped me recover my money. It's disheartening to see a landlord in his 50s abuse his position toward someone less than half his age. I’m grateful that my new landlord and my new estate agent is absolutely amazing and is the exact opposite of Truepenny’s. (Edited to add the evidence of invoices and phone call)
1/5
TrustpilotPlease take your business elsewhere
Was keen to engage them to help to sell my property in SE London. They spent 15 minutes on the phone telling me how superior their service levels are, then failed to send me the one line email they'd promised to send immediately after the call. I waited a day or two, nothing ... sent them an email, ignored ... called and left messages ... nothing. Their customer service is in fact far inferior to the competition, not superior.
5/5
GoogleI would like to say a massive thank you to Sophie and everyone else I had to deal with at Truepennys throughout my tenancy .They’ve always been very professional and helpful,every time we had an issue it has been reported and dealt with in no time ,also as we are in a process of buying our first home we’ve been given all the time we need to complete it before we have to move out which makes things so much easier considering how stressful this process is and I very much appreciate that .I would highly recommend them .
4/5
GoogleGreat service from Gary and the lettings team to get our property rented out in a timely fashion 👍 …
5/5
GoogleAbsolutely five star service throughout our rental journey from the initial meet to the final agreement with Truepenny's. Sophie has been absolutely fantastic throughout in keeping us up to date, being very patient with filling in online forms and supporting us with our questions and queries, answering emails and phone calls quickly, honestly and efficiently. Such a wonderful friendly team that have made our rental journey as easy as it could possibly be. I would highly recommend.
5/5
GoogleHuge shout out to Alex and the team who helped me with my purchase. Quick to respond to queries, knowledgeable and supportive. Completed super speedily in 49 days - thanks to the team!
1/5
Googleavoid at all costs
1/5
TrustpilotUnreasonable deductions and unprofessional behavior
The landlord initially agreed to let us rent the property for £2,300/month, but at the last moment, after we had already prepared to sign, he refused to proceed unless we agreed to pay £2,500/month, leaving us no choice as we were students about to be without a home. We paid a £2,884 deposit to the agency and hired professional cleaners (£200) when moving out. The landlord then brought someone along and claimed it wasn’t clean enough, charging us another £160, even though the issues he pointed out had already existed when we moved in. He assured us at that time that no more deductions would be made and the deposit would be fully returned. Afterward, he blocked me and ignored all contact. Months later, when I pursued the matter legally, he suddenly claimed additional damages for a mirror that was already broken before we moved in, and the agency failed to provide proper check-in photos to protect us.
5/5
GoogleExcellent service. We moved in 8 days after making an offer on our rental property. Super speedy service with attentive and helpful agents. Would recommend and use again.
5/5
GoogleWe used Truepenny's Charlton to list our property for sale and chose them after meeting with their branch manager Hayden Ellis. The team were professional and courteous and provided a good and timely service. They gave us an honest appraisal of our property and a valuation we felt we could trust. We were pleased to use a local estate agent and felt their knowledge of the local area was a real benefit when receiving enquiries. We would certainly use them again in future!
5/5
GoogleI cannot sing the praises of Sophie Payne at Truepenny’s enough. From her attention to detail to her exceptional customer service. Every ask or query was met with promptness and gentle assurance. Sophie took the time out of her own hours on a Friday evening, to carefully guide me through the moving in process. She liaised with the landlord and facilitated the inventory process with great aplomb. What would normally be a rather stressful period was cushioned by Sophie, she kept me abreast of each stage of the lettings process. I am forever grateful.
1/5
GoogleValencia is one of the worst consultants I have run into. She is currently the property manager in our flat; she is unresponsive to our emails about repairs, blames us for bringing these issues to light, and will take no accountability for her own actions (or inactions). Our dishwasher and washing machine were not working which we noticed immediately upon entering the flat. We logged these issues on the platform Truepenny’s requested. These issues were then ignored along with our repeated emails. We had no choice but to contact their contractor directly. We were then reprimanded for doing so. Valencia was on holiday so didn’t respond for weeks and then was unapologetic about the fact that nobody helped us in the mean time and proceeded to be super rude and condescending on the phone (shocker!!!). Would not recommend.
1/5
TrustpilotValencia is one of the worst…
Valencia is one of the worst consultants I have run into. She is currently the property manager in our flat; she is unresponsive to our emails about repairs, blames us for bringing these issues to light, and will take no accountability for her own actions (or inactions). Our dishwasher and washing machine were not working which we noticed immediately upon entering the flat. We logged these issues on the platform Truepenny’s requested. These issues were then ignored along with our repeated emails. We had no choice but to contact their contractor directly. We were then reprimanded for doing so. Valencia was on holiday so didn’t respond for weeks and then was unapologetic about the fact that nobody helped us in the mean time and proceeded to be super rude and condescending on the phone (shocker!!!). Would not recommend.
5/5
GoogleWith so much bad publicity around estate agents these days, I have to say that all the people we came across from this branch were so professional and very helpful. We only rented one of the properties they manage for less than a year, but every time we needed to sort out or asked about something, they were promptly to deal with us in positive manner. Especially a big shout to Georgia for all help.
5/5
GoogleFantastic service with Truepenny's from Connor and his team! I have sold two houses with Kyley and I have to say her personal touch, great communication and negotiation skills are impressive! Wallace was fantastic whilst dealing with the sales process - extremely proactive and helped to keep positive communication with all parties. Highly recommend.
5/5
GoogleWe had a great experience working with Anastasiia during our flat rental process in London. She was always professional, shared clear information, and kept the process moving with regular updates. Even though there were a few bumps along the way (for reasons out of her control), her support and follow-up made everything so much easier for us. We really appreciated her help and would definitely recommend her!
5/5
GoogleI have worked with Truepenny's for several years but the lettings consultant Anastasiia was one of the best I have worked with!! She would always kept me informed of important information regarding the tenancy process and was very professional. She is an asset to Truepenny's and will be sorely missed - well done and good luck! Shameen x
5/5
TrustpilotAnastasiia has been very helpful
Anastasiia has been very helpful and made my flat hunting experience easier for me. I can always rely on her for help. I’d glad to have a great experience in securing a place to live
5/5
TrustpilotGreat experience so far
We’re currently working with Anastasiia to find a rental property, and it’s been a great experience so far. She’s been really helpful and responsive throughout the process. Thank you!
1/5
GoogleExtremely disappointed with this agency. They encouraged the landlord to increase the rent by £200, just a year after a previous £100 hike. Absolutely disgraceful and greedy
2/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Truepennys Property Consultants and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 2022
2022 3 Gold across three branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Questions about Truepennys Property Consultants
Which Truepennys Property Consultants office has the most reviews?
London (16 Lordship Lane) has the most, with 329 reviews rated 4.5 out of 5, followed by Greenwich with 243.
Where are the Truepennys Property Consultants offices?
The three Truepennys Property Consultants offices, by town:
- Greenwich: 38 King William Walk, Greenwich, SE10 9HU
- London (16 Lordship Lane): 16 Lordship Lane, London, SE22 8HN
- London (1A The Village): 1A The Village, Charlton, London, SE7 8UG
Has Truepennys Property Consultants won any awards?
Yes. At EA Masters 2022 its branches won 3 Gold awards.
