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★★★★★ 5/5
GoogleMr Hayden Ellis, Manager of Truepenny's Charlton, may be the rare exception to the rule: a real estate agent who is truly honest. My partner and I have bought and sold, rented and let numerous properties over the years, and he is the only agent that we have ever dealt with that we have no hesitation in recommending unreservedly. If we could keep him to ourselves, we would! Thank you, Hayden, for all you have done for us. We look forward to doing more business with you in the future.
Nelson · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
Agent replied · 16 April 2026
Thank you so much for your kind words and for taking the time to leave such a glowing review! We’re absolutely delighted to hear about your positive experience with Hayden and the team at Truepenny’s Charlton. Hayden prides himself on providing honest, dedicated service, and it’s wonderful to see that reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate your trust and support. We look forward to working with you again in the future and are always here to help with any of your property needs.
★★★★★ 1/5
GoogleI was in a house-share situation where one housemate felt entitled to do whatever they wanted, without considering my needs or space as a fellow tenant.Eg: Her male friend entered my room when he has no right to be there.That is invasion of privacy as I was naked underneath my sheets. Eventually, I reached my breaking point and realised I wasn’t willing to tolerate the situation any longer because it’s my home too, and I deserve to feel comfortable in the space. Georgia at TruePenny advised me to send potential roommates to the other housemate for approval, which was completely wrong. The contract only specifies that I need to replace myself, with no mention of the age or gender of the individual. This led to the other housemate becoming overly confident, knowing that TruePenny was on their side. Of course, they were, since the money was still coming in and they had no regard for my experience as a tenant. I wasn’t getting my money’s worth because I had to live with someone who made the situation unbearable. It was a mistake I’ve learned from the hard way. I feel I was unfairly treated by TruePenny, and I wouldn’t recommend them for house-share issues. They seem more focused on the money than the well-being of tenants when problems like this arise.
Michelle · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
Agent replied · 16 April 2026
We’re genuinely sorry to hear about the challenges you experienced during your house-share. At Truepenny’s, we understand how important it is to feel comfortable in your home, and we sincerely empathise with how difficult shared living situations can sometimes be.
We’d like to clarify that our role is to follow the terms set out in the tenancy agreement while assisting tenants in the most practical way possible. As part of your contract, you and your co-tenants are jointly and severally liable, which means decisions regarding tenancy changes can affect all parties involved. Our suggestion to involve the existing housemate in the replacement process was intended to encourage cooperation and ensure a smooth transition, rather than cause any inconvenience.
We regret that you feel unsupported and appreciate your feedback, it helps us continue to improve how we handle similar situations in the future. Should you wish to discuss your experience further, we’re more than happy to speak with you directly.
★★★★★ 5/5
GoogleHayden and Wallace were a pleasure to work with and very efficient throughout a long and complex transaction. I would highly recommend.
Josh · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleI engaged their services in Sep 2024.
Highlights of their services:
1. Fast Response via Phone or email (1-2 working days)
2. Viewing of rooms (Appointment within 1-3 working days)
3. Rental protection
4. Clear rental agreements and provide ease of signing online.
Overall, Excellent service.
Kwek · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleRating only, no written review.
Kevin · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleVery easy to work with, very responsive on matter subject to purchasing the property. Highly recommend Hayden as he is very kind and responsible during every house viewing.
Jack · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleWe recently had the pleasure of working with Truepennys and we are very happy with the whole experience. Hayden was the best - he kept us informed throughout and was always available and made buying our first home a great experience. Thank you! Rebecca & Jonathan
Rebecca · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
★★★★★ 2/5
GoogleThey always seemed to be on the landlords side, with every issue we had. And we felt like nothing they did was in our best interests, it all just felt like we were cash cows for the landlords and Truepenny's and that's how we felt throughout the tenancy.
Also, we were convinced to sign a two-year tenancy with no break clause and £50 over the list price. This should never be allowed, but felt like we had no other choice. And at the end, after battling to be put on a monthly contract so that we could move into our own place, our rent was shot up by an extra £150. And we know that the new tenants were charged even more than this after we left. For an extremely damp flat with a black mouldy wall next to the bed, that's pretty bad.
On top of this, we had inspections all the time. Not only is that very invasive, but it never really made our flat feel like a home.
Otherwise, it was fine. Some people there were very nice and friendly.
Robert · 16 April 2025 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleAlex was amazing! Very easy to work with. We even got a bottle of nice champagne when we picked up the keys!
Charlotte · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you so much for your lovely review! We’re thrilled to hear you had such a positive experience with Alex, he always strives to make the process as smooth and enjoyable as possible. We’re glad you appreciated the little celebratory touch with the champagne!
Wishing you all the best in your new home, and if you ever need us again, we’re always here to help.
★★★★★ 5/5
GoogleWe had an an excellent experience with Truepenny's estate agent during the process of buying. Alex in particular was professional, helpful and responsive throughout the process. Thank you very much.
Chelsea · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleIona, the lettings agent, has been a pleasure to deal with and very helpful. She communicated well and at the necessary times and made it an easy process to secure the property.
Joseph · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI have been working with Gary and his team at Truepennys who have once again found me great tenants for my flat. They have been super réactive professional and fun to work with…. A good experience
Maxine · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleBrilliant! Connor and his team dealt with the sale our house and we are very happy with the service received. From the off, they understood our needs and were very professional throughout, without losing the personal touch. Connor, Kyley and Alex know their stuff! They are experienced and know the market very well, which gave us continuous peace of mind. We were always kept in the loop, and the entire team were happy to answer any questions we had, which helped us navigate the stress of the process. Could not fault them.
A · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleWe had the pleasure of working with True Pennies to buy our first flat, and we couldn’t be more grateful for their service. From our very first viewing, Alex went above and beyond to support us every step of the way. Their approach is different from any other estate agent - personal, attentive, and thoughtful. They made the process feel as smooth and stress-free as possible, offering advice and genuine care throughout. We couldn’t recommend them highly enough to anyone looking to buy or sell. Thank you team!
Billie · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you so much for your kind words!
We’re delighted to hear that Alex’s dedication and the team’s personal approach made your first home-buying experience smooth and stress-free. It was truly a pleasure supporting you throughout the process. We wish you many happy memories in your new flat and are always here should you need anything in the future.
Congratulations again, and thank you for recommending us!
★★★★★ 5/5
GoogleAimee was an absolute machine getting my offer accepted, she told me exactly what I needed to do and did everything she could on the landlord side to secure the flat for me. I couldn't have secured my place without her! The experience after getting the offer accepted was absolutely stellar as well considering the quick turnaround that was needed. Can't fault the service here, recommend Truepenny's highly!
Andrea · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleThe team and particularly Kyley have been excellent in supporting the purchase of a property in Peckham. Thank you for all the support.
James · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleAlex, Wallace and the team were super helpful throughout the process. Responsive, easily contactable, knowledgeable and always happy to help - would highly recommend!
James · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleAstha and Sarah Jane have been exemplary in their service, interpersonal skills, promptness, and attention to detail.
Pav · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you, Pav, for your wonderful feedback! We’re thrilled to hear that Astha and Sarah Jane provided you with exemplary service. Their dedication to prompt communication, attention to detail, and excellent interpersonal skills are qualities we truly value. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleAstha in Property Management is helpful and professional with good communication skills. I would recommend TruePenny!
Elena · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you Elena for your recommendation! We’re delighted to hear that Astha’s professionalism and communication skills have made a positive impact. We truly appreciate your support and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI have received a very professional service from Dulwich Truepennys especially Astha and the team. I would recommend using them!
Michelle · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you for your kind words! We’re so pleased to hear that you had a professional experience with Astha and the Dulwich Truepennys team. Your recommendation means a lot to us, and we look forward to assisting you again soon!
★★★★★ 5/5
GoogleI have found Truepenny's letting and management service to offer an exemplary service with expertise and prompt attention Sarah Deakin and Astha Patel have made a huge difference
Jeremy · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our lettings and management service. Sarah Deakin and Astha Patel are truly dedicated professionals, and it’s great to know their … More
★★★★★ 5/5
GoogleAstha in Property Management she is very professional and gets issues resolved in a timely manner and communication skills are very good. I would highly recommend True Penny for Property Management as they already manage two of my properties.
Ajay · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you for your fantastic feedback! We’re delighted to hear that Astha’s professionalism, efficiency, and communication skills have made a positive impact. It’s great to know that you trust TruePenny with your properties, and we truly appreciate your recommendation. We look forward to continuing to provide you with excellent service!
★★★★★ 5/5
GoogleAlex, Connor and Wallace the rest of the team were kind throughout and did all they could through a complicated sale process to get things over the line for us. A smaller estate agency with a local charm but just as capable of getting the job done as its many competitors in the area. Would 100% recommend and use them again
Joel · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you for your kind words and recommendation! We’re delighted to hear that Alex, Connor, Wallace, and the rest of the team provided you with the support and dedication needed to navigate a complicated sale. We take pride in offering a … More
★★★★★ 1/5
GoogleDo not use these guys to manage your property as you will end up doing it all yourself and pay them for the privilege. They have been looking after our property and tenants for six months now and every month I have to pester them to pester the tenant for the rent. Once the rent finally arrives I then have to pester them to get a monthly statement off them. The only way you will get anywhere with them is by posting a poor review and then you will get some service until you remove that review (for which I was offered a financial incentive - no wonder on the face of it their reviews look good) and then the service will return to the normal poor service
Nigel · 16 April 2025 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 16 April 2026
Thank you for sharing your feedback. We’re genuinely sorry to hear that you’re dissatisfied with our service. We take all concerns seriously and would like to clarify a few details.
After reviewing the rent schedule, we can confirm that the rent payments were consistently received on or before the due date and promptly transferred to the landlord. The only exception was in October, which was the first month the tenants moved in. It’s not uncommon for initial payments to be delayed during the setup period, but we took swift action to follow up and ensure the rent was received and transferred on the same day.
We understand the importance of receiving regular statements and aim to provide them promptly. We’re sorry if there were any delays and are committed to improving communication moving forward.
As a gesture of goodwill, we also offered a one-month management fee credit, as we value your business and want to ensure your satisfaction.
We truly regret that your experience did not meet your expectations, but we stand by our commitment to providing transparent and reliable service. Please feel free to contact me directly if you’d like to discuss this further.
Thank you again for your feedback.
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