Trusted Agent profile · London
★★★★★
326 reviews across 3 platforms
16 Lordship Lane, London, SE22 8HN
Truepennys Property Consultants's office in London, at 16 Lordship Lane, is rated 4.5 out of 5 across 326 reviews on three platforms, including 269 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Truepenny’s East Dulwich…
The team at Truepenny’s East Dulwich were absolutely fantastic and made the whole experience smooth and professional. With particular thanks to Kyley who got the job done to sell our flat in no time at all, especially in a difficult market. The whole team who supported the sale were friendly, genuine and comprehensive in their knowledge. I would highly recommend to anyone considering a sale in the area!
5/5
GoogleWe don’t have enough words to express our gratitude to Connor and his team for everything they did to help us get through a very difficult time and a property sale for our family. We worked with them over the course of many months after we lost a family member very suddenly, and we had to solve multiple complex issues all at once, with which they were an invaluable resource and help to us. Our property sale had a very happy ending with a wonderful buyer and they took care of so many aspects of the property along the way to the finish line. We will be forever thankful to Connor and his team for their kindness, guidance and expertise!
5/5
GoogleWe had the pleasure of working with True Pennies to buy our first flat, and we couldn’t be more grateful for their service. From our very first viewing, Alex went above and beyond to support us every step of the way. Their approach is different from any other estate agent - personal, attentive, and thoughtful. They made the process feel as smooth and stress-free as possible, offering advice and genuine care throughout. We couldn’t recommend them highly enough to anyone looking to buy or sell. Thank you team!
Thank you so much for your kind words! We’re delighted to hear that Alex’s dedication and the team’s personal approach made your first home-buying experience smooth and stress-free. It was truly a pleasure supporting you throughout the process. We wish you many happy memories in your new flat and are always here should you need anything in the future. Congratulations again, and thank you for recommending us!
1/5
TrustpilotTruly the worst service one could…
Truly the worst service one could experience from an estate agent. John and Mariem were extremely unreasonable, obstinate and down right rude. Refused to request items from the landlord like removing furniture and allowing keys to be returned early at end of tenancy. Our boiler broke on one of the coldest days in winter and we had to quote the unfit for habitation act before they responded to my requests to send someone to fix.
5/5
TrustpilotBought our first house with truepennys…
Bought our first house with truepennys East Dulwich and it was a brilliant experience. As first time buyers, Trudi was always on hand over phone or email to answer our questions. Trudi was extremely helpful during the whole process, and when we had some issues she made sure they were sorted instantly - very excited 10/10 would recommend.
5/5
GoogleWe found our house for rent through the Truepenny's Dulwich branch, but Michael Turner and the team at the Peckham branch truly made it all come together. From start to finish, the process felt quick, smooth, and very well supported. Michael and the team were incredibly professional, kind, and genuinely caring, always taking the time to answer our questions and guide us through each step. We felt in very safe hands throughout. A real team effort, and we are very grateful.
2/5
GoogleOur experience with Truepennys was unnecessarily stressful and unpleasant. Our lovely flat sold on the second viewing so that side of things was straightforward, we dealt mostly with someone called Connor who was great. The trouble for us came when the buyer’s father made an arbitrary and legally baseless claim for some kind of indemnity insurance and an altercation to the lease, allegedly at the request of his daughter’s mortgage company. Despite us agreeing to pay for a clause to be added to the lease, and later to pay for the requested insurance, this held up proceedings for an extended period of time until they eventually dropped the demand when asked to provide proof of this need by the leaseholders’ solicitor. Instead of the agents acting as a buffer to this man’s incessant phone calls and demands for movement, the pressure was very much passed on to us. It got to the point where we felt pestered by agents Trudy and Wallace who it felt like were working for the buyers instead of us. I would be filled with dread when I could see them calling. When we finally got to exchange, Trudy rang and tried to put pressure on us to move out within a couple of weeks saying that our request to complete in 6-8 weeks was highly unusual. It felt like there was no compassion for the fact that we had a young baby and had been messed around by the buyer for so long that we could not put other plans in motion sooner. Even on completion day, Trudy was ringing to interfere in the logistics when this was being handled by the solicitors, as is the proper and established legal practice in these matters. The pressure put on us didn’t make things go any faster but did make them extra stressful.
5/5
GoogleA big thank you to Alex (and whole team) for their support throughout our flat purchase! Always happy to help and answer any questions - we feel very lucky the whole process felt seamless. Alex was a breath of fresh air compared to some other agents we dealt with - was very knowledgeable on the property, was able to give us useful insights to the local area and generally great to deal with!
5/5
GoogleKyley at Truepenny's in East Dulwich was exceptional. She was with us on our sale journey every step of the way and provided great support and advice throughout. We had a very bumpy ride (through no fault of Truepenny's) but Kyley was always enthusiastic and helpful. We really valued her input and she was very insightful. If you are looking to sell a house in the area i would definitely recommend doing it with Kyley at Truepenny's
5/5
GoogleI can't speak highly enough of the team at Truepenny's for their outstanding service in selling my property. From the very first meeting, they demonstrated professionalism, deep market knowledge, and genuine care. Their communication was consistent and clear throughout the entire process, and they were always on hand to answer questions or offer advice. Having tried many other estate agents in Dulwich over the years, I can confidently say Truepenny's surpasses them all. They marketed the property brilliantly, attracting strong interest right away, and negotiated an excellent sale price. What impressed me most was how smoothly they managed everything, I felt supported and confident at every stage. If you're looking for a dedicated, proactive, and trustworthy estate agent, I wholeheartedly recommend Truepenny's. They truly go above and beyond. Huge thanks to Kyley, Connor, and Wallace for getting me to completion.
5/5
GoogleI have just completed the sale of my flat in Peckham Rye through Truepenny's and could not recommend them highly enough - working with Connor, Kyley, and Wallace was an absolute pleasure. They were extremely easy to work with and ensured my best interests were front and centre throughout the entire process. I would not hesitate to use them again for any future sale/purchases in the area.
5/5
GoogleI would like to say a massive thank you to Sophie and everyone else I had to deal with at Truepennys throughout my tenancy .They’ve always been very professional and helpful,every time we had an issue it has been reported and dealt with in no time ,also as we are in a process of buying our first home we’ve been given all the time we need to complete it before we have to move out which makes things so much easier considering how stressful this process is and I very much appreciate that .I would highly recommend them .
5/5
TrustpilotGreat process buying a house
We’ve recently bought a house with Trudi and she has made the whole process as easy and pleasant as possible which is a rare thing these days! She was always been on hand to answer any questions and requests we had (and we had a lot as first time buyers!) and she really pulled it out in the last few weeks before exchange when multiple issues came up last minute. Would highly recommend her and the rest of the Truepenny’s team!
5/5
GoogleAbsolutely five star service throughout our rental journey from the initial meet to the final agreement with Truepenny's. Sophie has been absolutely fantastic throughout in keeping us up to date, being very patient with filling in online forms and supporting us with our questions and queries, answering emails and phone calls quickly, honestly and efficiently. Such a wonderful friendly team that have made our rental journey as easy as it could possibly be. I would highly recommend.
1/5
TrustpilotValencia is one of the worst…
Valencia is one of the worst consultants I have run into. She is currently the property manager in our flat; she is unresponsive to our emails about repairs, blames us for bringing these issues to light, and will take no accountability for her own actions (or inactions). Our dishwasher and washing machine were not working which we noticed immediately upon entering the flat. We logged these issues on the platform Truepenny’s requested. These issues were then ignored along with our repeated emails. We had no choice but to contact their contractor directly. We were then reprimanded for doing so. Valencia was on holiday so didn’t respond for weeks and then was unapologetic about the fact that nobody helped us in the mean time and proceeded to be super rude and condescending on the phone (shocker!!!). Would not recommend.
5/5
TrustpilotNo.1 Estate Agents in Bromley!!!!
The team at Bromley are absolutely incredible, supportive and caring. Andrew is exceptionally helpful with his very welcoming smile and dedication to ensuring that you get 5* treatment.
5/5
GoogleAlex and team were a joy to work with throughout the process of buying my first flat. All the Truepenny's staff are super friendly and always happy to help. During my house buying search, I came across many indifferent estate agents, and by contrast Truepenny's were a breath of fresh air
5/5
GoogleBrilliant! Connor and his team dealt with the sale our house and we are very happy with the service received. From the off, they understood our needs and were very professional throughout, without losing the personal touch. Connor, Kyley and Alex know their stuff! They are experienced and know the market very well, which gave us continuous peace of mind. We were always kept in the loop, and the entire team were happy to answer any questions we had, which helped us navigate the stress of the process. Could not fault them.
5/5
TrustpilotWe had exceptional help from Andrew and…
We had exceptional help from Andrew and the team when recently selling our house. They were very friendly and professional. We would definitely recommend them.
1/5
GoogleI'm sure they're great if you're selling a house so they can get their wedge, but if you're a tenant, they are evasive, slow and uncommunicative. It took about 2 months of chasing and pestering to get the initial paperwork sorted when I moved in (slow responses, evasive or obtuse when called, sent the wrong docs, and we had to sign physical docs with witnesses and take them to the office like it's 1987?) Now the move-out process has been just as difficult. Staff claimed they couldn't process paperwork until rent day for legal reasons, turns out it was a lie because they couldn't be bothered. I've dealt with a lot of letting agents, but this is genuinely one of the most irritating experiences.
Dear Natalie, I'm really sorry to hear about your experience and appreciate you taking the time to share it. We always aim to make things as smooth and straightforward as possible for all our clients, it’s clear we fell short here. Your feedback will be shared with the team so we can do better in future. Please call or email me at: ryan@truepennys.com if you would like to discuss it further. We would really love the chance to put things right! Kind regards, Ryan
5/5
GoogleI recently sold my property through TruePenny’s and had a relatively smooth and straightforward experience. Alex was professional, approachable, and communicative throughout. He gave clear, realistic advice without pushing us in any particular direction. I appreciated his honest approach and the way he and the team kept things moving. I’d happily recommend TruePenny’s to anyone looking to sell their home.
5/5
GoogleWe recently sold and bought through Truepenny’s in East Dulwich and thoroughly recommend them. Kyley was friendly, proactive and professional in managing our sale and found us our new home. Wallace, who managed our sales progression, was …
4/5
TrustpilotIt was a great experience working with Truepenny’s
It was a great experience working with Truepennys, especially with Conor. Despite the challenging circumstances surrounding my rental property, he worked tirelessly to find a suitable tenant. What I appreciated most was his ability to balance professionalism with a great sense of humour, which made a real difference during some of the more stressful moments. I truly appreciated his support throughout the process and would happily recommend Truepennys and Conor to others.
5/5
GoogleAstha in Property Management she is very professional and gets issues resolved in a timely manner and communication skills are very good. I would highly recommend True Penny for Property Management as they already manage two of my properties.
Thank you for your fantastic feedback! We’re delighted to hear that Astha’s professionalism, efficiency, and communication skills have made a positive impact. It’s great to know that you trust TruePenny with your properties, and we truly appreciate your recommendation. We look forward to continuing to provide you with excellent service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Truepennys Property Consultants's London office has 326 reviews across three platforms: 269 on Google, 3 on Yell, 54 on Trustpilot (across the whole business).
Truepennys Property Consultants London is rated 4.5 out of 5 across all 326 reviews, and 4.7 out of 5 on Google from 269 reviews.
Truepennys Property Consultants London, 16 Lordship Lane, London, SE22 8HN.
