Trusted Agent profile
★★★★★
637 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 637 reviews on three platforms, rated 4.5 out of 5 overall.
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Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotTruepenny's Brockley
It was a pleasure to have Jamie and Wallace assist us with the purchase of our home. They were extremely kind, present without being pushy, and very patient as we dealt with some hiccups that came up along the way. Shawn, who gave us a second viewing of the property, was also very helpful. Absolutely recommended!
1/5
TrustpilotShambolic…
Called their Beckenham branch on the 12th Nov to enquire about a rental property that had just come on the market and was told by a lady there that a message would be passed on to lettings. Nobody ever got back to me. Chased it up on the 13th and was told by a lady there (same lady?) “we only have one lettings negotiator covering Beckenham and Bromley. Rest assured you will get a chance to view the property”. Again, nobody ever got back to me. Today (19th) I see that the property has now been let! So thanks to their incompetency I’ve now missed out on a potential tenancy. Utter shambles and I’m going to blacklist this agent if this is the level of service afforded to prospective tenants. **Update** I have been nagged to provide further information by Trustpilot. Not much more to add except that I missed out on a tenancy because of Truepenny's failings. If I make an enquiry re. a rental property that's just come on the market then I expect somebody to have the courtesy to get back to me...
5/5
GoogleI recently sold my property through Truepenny’s and they were fantastic from start to finish. Living over 100 miles away, they handled everything, including access and viewings, and kept me updated throughout. Friendly, professional, and completely reliable. Highly recommended!
5/5
GoogleMyra Mettam from Truepenny’s East Dulwich letting team was very professional , always listening to any concerns, and dealing with them promptly and efficiently. She brings a maturity to the team , is calm ,confident , and considerate .
5/5
GoogleTyler from Dulwich Truepenny's was amazingly helpful and efficient again today when providing 'support and guidance' with form filling in.
5/5
GoogleMyra has been very helpful and efficient managing our property. Thanks very much Myra, looking forward to continuing to work with you
5/5
GoogleTyler has excellent communication skills, is patient, quick to respond to queries and issues that landlords face, extremely competent and a pleasure to talk to.
Thank you for your kind words! We’re delighted to hear that Connor and Wallace provided you with excellent service throughout your property sale. Clear communication, efficiency, and a personable approach are all qualities we strive for, and it’s wonderful to know they made a positive difference for you. We truly appreciate your feedback and wish you all the best moving forward!
1/5
GoogleDo not recommend. The salesman I spoke to at Dulwich office was rude, condescending and unhelpful. Would never engage these people!!!
1/5
TrustpilotEncountered one of the rudest salesmen…
Encountered one of the rudest salesmen ever working for this company (Dulwich office). He was extremely unhelpful, arrogant and condescending and that was on initial contact over the phone!!!!! This obnoxious man needs further customer service training as sadly lacking in that area. I would NEVER engage this company!!
5/5
GoogleWould highly recommend Truepenny’s if you’re looking to sell your home. John was genuinely one of the nicest people I’ve met, always helpful and very personable. I chose Truepenny’s as they took a genuine interest in my home and weren’t at all pushy (unlike a lot of others, which I hate). We set a realistic price and they found a buyer within a week! Overall a great experience so a big thank you to John and the team 👍🏼
5/5
GoogleI had the pleasure of working with John and his team on the sale of my property and couldn’t be happier with the experience. John was professional, proactive, and supportive throughout, providing honest insight and transparency from start to finish. Communication was excellent and always responsive. Highly recommended for anyone looking to sell.
5/5
GoogleMe and my partner have just signed for our first rental property together with Truepennys. After no luck with both private landlords & other estate agents being less than communicative or saying they would not accept self employed people, truepennys made the process very easy with clear instruction from both them and the third party referencing team. After being back in the UK from a contract onboard ships, we viewed the property on the Tuesday and the Thursday of the next week we were given the keys. I would highly recommend this agency’s for easy, professional & friendly lettings.
5/5
GoogleIt was good to work with an agent with massive local knowledge of the area and the market!
5/5
GoogleI recently sold my flat through Truepenny's, having rented it through them previously. John gave excellent support during the sale process, and Mariem was great on the rental side. They are hard workers who care about their clients. Thanks again, Team Truepenny's.
5/5
GoogleI highly recommend Truepenny's after recently both buying and selling property through them. The team was totally on the ball with everything and helped with all matters really promptly. Special thanks to Wallace as well as the team in the Dulwich office.
5/5
GoogleI recently sold my property through TruePenny’s and had a relatively smooth and straightforward experience. Alex was professional, approachable, and communicative throughout. He gave clear, realistic advice without pushing us in any particular direction. I appreciated his honest approach and the way he and the team kept things moving. I’d happily recommend TruePenny’s to anyone looking to sell their home.
5/5
TrustpilotGreat service from Tyler
Tyler from East Dulwich Truepenny's lettings was amazingly efficient, helpful, kind and patient helping me fill in a licence application today.
5/5
GoogleMy partner and I were first time buyers and we couldn’t have wished for better estate agents. Alex, Wallace and the rest of the team were extremely helpful throughout the process and always quickly responded to any questions we had. Highly recommend them to anyone who is looking to buy, sell or rent in the area.
5/5
GoogleWe recently bought our first property with their support. Hayden and David were helpful in moving the process forward and assisted us in completing the purchase successfully. They also helped speed up the process, as our lease was coming to an end, ensuring we could move in on time and avoid being left without accommodation. Thank you! 😊
5/5
GoogleKyley at Truepenny's in East Dulwich was exceptional. She was with us on our sale journey every step of the way and provided great support and advice throughout. We had a very bumpy ride (through no fault of Truepenny's) but Kyley was always enthusiastic and helpful. We really valued her input and she was very insightful. If you are looking to sell a house in the area i would definitely recommend doing it with Kyley at Truepenny's
1/5
GoogleRating only, no written review.
1/5
GoogleI'm sure they're great if you're selling a house so they can get their wedge, but if you're a tenant, they are evasive, slow and uncommunicative. It took about 2 months of chasing and pestering to get the initial paperwork sorted when I moved in (slow responses, evasive or obtuse when called, sent the wrong docs, and we had to sign physical docs with witnesses and take them to the office like it's 1987?) Now the move-out process has been just as difficult. Staff claimed they couldn't process paperwork until rent day for legal reasons, turns out it was a lie because they couldn't be bothered. I've dealt with a lot of letting agents, but this is genuinely one of the most irritating experiences.
Dear Natalie, I'm really sorry to hear about your experience and appreciate you taking the time to share it. We always aim to make things as smooth and straightforward as possible for all our clients, it’s clear we fell short here. Your feedback will be shared with the team so we can do better in future. Please call or email me at: ryan@truepennys.com if you would like to discuss it further. We would really love the chance to put things right! Kind regards, Ryan
1/5
GoogleUnreliable agency! I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress. I gave proper notice under my tenancy’s break clause, found a replacement tenant who passed references, paid fees, and even signed the contract. But Truepenny’s lost the signed paperwork, apologised for it, and then later denied ever receiving it. Because of their incompetence, the replacement tenant withdrew, leaving me unfairly exposed to rent liability for a property I had lawfully vacated. Despite repeated communication, evidence, and even their own admissions of error, they have refused to take responsibility. Instead, they shifted all the burden onto me, forcing me into legal proceedings. This agency cannot be trusted with important tenancy matters. If you value professionalism, accountability, and proper handling of your documents, avoid Truepenny’s at all costs. Their negligence has not only cost me thousands of pounds but also months of unnecessary stress.
1/5
GoogleRating only, no written review.
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London (16 Lordship Lane) has the most, with 327 reviews rated 4.5 out of 5, followed by Greenwich with 231.
The three Truepennys Property Consultants offices, by town:
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