5/5
GoogleSarah from the Greenwich branch is a great asset to anyone looking for rentals in South East London. Exactly what you want from an agent, honest advice, helpful advice and a reassuring demeanor. Five stars!PositiveProfessionalism
Trusted Agent profile
Truepennys Property Consultants estate agents in London and Greenwich
★★★★★
653 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 653 reviews on three platforms, rated 4.4 out of 5 overall.
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Our offices
Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
- Truepennys Property Consultants London (16 Lordship Lane)16 Lordship Lane, SE22 8HN327 reviews · 269 on Google (4.7)11 in the last 90 days
- Truepennys Property Consultants Greenwich38 King William Walk, SE10 9HU241 reviews · 186 on Google (4.1)21 in the last 90 days
- Truepennys Property Consultants London (1A The Village)1A The Village, Charlton, SE7 8UG195 reviews · 138 on Google (4.7)15 in the last 90 days
Latest reviews from every Truepennys Property Consultants office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI met Sarah today. She is so professional very helpful.We came to visit 1 property but she really patience she took me to other 2 give me lot of chance and show me around.never met anyone like this before. I DEFINITELY GIVE HER 100 stars if I could.i can see Sarah really love her job.thanks you so.much Sarah.PositiveProfessionalism
5/5
GoogleThank you very much for excellent service. Truepennys Property Consultants are very helpful professionals, made the letting process very smooth.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJamie and Sarah-Jane were fantastic. We had lots of questions moving in to our rental property and they were quick to respond and really professional - always very happy to help. Thanks.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleOlivia was brilliant throughout the whole search and lettings process - patient with our requests to view the same place several times, extremely accommodating and responsive, and generally a lovely, friendly person! Made the whole process completely painless and couldn't recommend her, or Truepenny's, more.PositiveResponsiveness, Professionalism
5/5
GoogleSarah Gillett was SUPER helpful and really listed to what my wishes were for my limited budget and desired location. Buying a property can be a confusing process and she really helped to simply this and guided me in the right direction. Can't recommend her enough!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlex was really helpful while assisting us with moving into our new property; he was responsive, knowledgeable and made himself available for us whenever we had any requests or queries. This has made our moving process run really smoothly and we're grateful for all the help we received!PositiveResponsiveness, Professionalism
5/5
GoogleI sold my flat during lockdown which lengthened the whole process. In addition I had 3 buyers pull out so the flat was re-marketed 3 times! I can honestly say that Connor Brewer was a rock throughout the whole process which lasted a year, enabling me to keep my sanity. Connor is always very positive, professional and has been a pleasure to know. He always returns my calls and emails promptly and has been most efficient and reassuring throught. I cannot recomend Connor highly enough. I wish him every sucess in the future.PositiveResponsiveness, Professionalism
5/5
GoogleWe recently sold our home with Truepennys and Connor Brewer was the selling agent. He got us lots of viewings and the price we wanted and was very friendly. We would highly recommend him and the company.
5/5
GoogleI have been renting from Truepenny's for just over a year. The people who work out of the Dulwich branch are always friendly, professional and always willing to help. Hands down the best experience I have had with agents in the UK.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently sold our home in East Dulwich through Truepenny's. They were professional throughout, got us the asking price and handled the sales process very well. We would definitely use them again and Connor was excellent throughout.
5/5
GoogleIt is rare for an Estate Agent to be reviewed favourably, so this review has to mean that the service and professionalism I experienced from Truepenny's in East Dulwich was superlative. Connor worked tirelessly from start to finish and cannot be recommended highly enough.PositiveResponsiveness, Professionalism
5/5
GoogleAfter me and my partner went through sevral other estate agents that were not very good at all, we found truepennys..where Alex has helped us find a place to call home, Alex has been absolutely amazing through out the whole experience, very quick at responding and helpful,proffesional yet humane. me and my partner cannot recommend him enough!.PositiveResponsiveness, Professionalism
5/5
GoogleI used Truepenny’s for my first sale and I was so glad I did. Connor was absolutely amazing - always there when we needed him, sensible and pragmatic when providing advice and constantly putting in the effort to make sure everything went as smoothly as possible. I really appreciated all his help in what was sometimes quite an involved transaction, and I would be more than happy to instruct him again. Thank you!
5/5
GoogleI've just completed on the sale of my flat with Truepenny's and found their service to be brilliant. Connor helped us with the sale and was both reassuring and efficient, giving regular updates and advice where needed. I would recommend Truepenny's and use again in the futurePositiveQuality, Value
5/5
GoogleOlivia has been extremely helpful from the very beginning of our search to signing the agreement on our new flat. Her and the team have been really responsive and helped along the way in securing the best deal possible . She's helped deal with any problems quickly and easily as they've arisen. I'd definitely recommend !PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have used Truepennys to find a rental property. The staff have all been really friendly. Olivia in particular has worked so hard and been very efficient with all of our requests. She’s made our move easy and has been a pleasure to deal with.PositiveResponsiveness, Professionalism
5/5
GoogleAlways received exceptional service from this excellent agency. We have been using Truepennys since 2009!!! I can honestly say that prior to that we had tried all other agents in East Dulwich and the service from the other agents was always poor. Truepennys are very family like agents and you can speak to your personal agent so you do not have to deal with several different people. Also very efficient getting properties let with reliable tenants and also found them good when selling. Always pleasure dealing with Albert and Lina.PositiveQuality
1/5
GoogleI had a very bad experience with these so-called property consultants with a lack of honesty and transparency from the start. The estate agent didn’t have a clue what he was talking about when he showed me around a property I was interested in and I found his and another agent's phone and email etiquette absent and at times rude and condescending. I decided to put forward an offer on the property as I liked it regardless, but I received mixed messages from these agents on my offer, each telling me different things about what the vendor wanted and making me question their ability and join-up as a business. I was then told my offer had been accepted and sent a memorandum of sale but then SILENCE. I had to repeatedly call them, they promised calls back which I never received and my emails went unanswered. I eventually had to find out from their lettings agent of all people that the seller had withdrawn. In my case, it seemed there was no trust or usual business-client relationship between Truepenny’s and the seller and no care from Truepenny’s as to how they treat buyers. Their incompetence caused stress and a difficult financial situation with my mortgage advisor and solicitor. I never received a call or email from Truepenny's following up on what was an absolutely shambolic experience. Having now read other reviews on here, I suspect they might have been lying about my offer being accepted all along.
Agent replied · 26 August 2024
Dear Cleo, I am disappointed and sorry to read about your negative experience with Truepenny’s, not one we want any of our clients to go through. I have looked into this matter with Connor and the sales team, it seems we were caught in the middle between yourself and the vendor. Who initially instructed us to sell on their behalf and then changed their mind and decided to sell through auction. Due to the vendor’s telephone absenteeism, we came across as non-communicative. The vendor informed Truepenny’s of their change of mind, three days after memoranda of sale were issued - we contacted you immediately after being informed. Having an offer accepted and then later rescinded by the vendor is extremely frustrating. It has happened to me personally, is infuriating! I can completely empathise with your exasperation and anger - Having agreements dissolve is also frustrating for agents, it’s the last thing we want to have happen. We have tried to contact you on a couple of occasions to go through the chain of events in more detail, still happy to do so if you have a minute to discuss? Again, on behalf of Truepenny’s, I apologise for your poor experience through ourselves. Kind regards, Ryan Vella
5/5
GoogleI had a fantastic experience buying a property with Truepenny's. As a collective team, they are very helpful and Connor handled the house purchase expertly. Proactive, efficient and personable - Connor was brilliant to work with and moved things along at key stages of the process. I would highly recommend Connor and Truepenny's!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was very happy with the customer service provided by Truepenny's. An agent took me in to view the property on the spot as the other agency did a no show. I asked and the agent who was already there was more than willing to show me the property and we took it from there to now having moved in. Truepenny's did everything they could to speed up the process to get me moving into the property swiftly which was essential for my situation. I came to collect the keys finally and was met by a group of incredibly friendly and service oriented team. I would therefore highly recommend them :-)
5/5
GoogleTruepenny’s were great throughout the purchase of our property. We had Connor to support us and he was fantastic. Always there on the phone or email to help answer any of our many many questions. He also helped us with chasing our solicitors to get the move to happen on time (thank goodness). I would definitely recommend using Truepenny’s, a very professional, helpful and friendly team. Thank you.PositiveResponsiveness
Agent replied · 26 August 2024
Hi Bethany, Thank you for your review and kind words. Congratulations on the purchase and hope you have a lovely time in your new home! Glad to read you were happy with our service. Best regards, Connor & the team
5/5
GoogleI recently sold my flat using Truepenny’s having tried unsuccessfully with another agent. I wish I had gone to them in the first instance, Connor Brewer was my main contact throughout, from putting the property on the market right through to completion. Totally professional, nothing was too much trouble, and for me a big plus was being able to contact their office about anything and know that I would always have a swift response. A lovely friendly team always willing to help! Also a big thank you to Wallace who oversaw the sale procedure and was great. Many thanks to you all.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe consultants were lovely to deal with, always on hand to help and even gave us a bottle of bubbly when we picked up the keys!PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Truepennys Property Consultants
Which Truepennys Property Consultants office has the most reviews?
London (16 Lordship Lane) has the most, with 327 reviews rated 4.5 out of 5, followed by Greenwich with 241.
Where are the Truepennys Property Consultants offices?
The three Truepennys Property Consultants offices, by town:
- Greenwich: 38 King William Walk, Greenwich, SE10 9HU
- London (16 Lordship Lane): 16 Lordship Lane, London, SE22 8HN
- London (1A The Village): 1A The Village, Charlton, London, SE7 8UG
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