Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleRating only, no written review.
Mecha · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
Agent replied · 16 June 2024
Dear Mecha Knightz,
I have checked with the team and our systems and can see that we have never had any dealings with anybody by your name and can only assume that this is part of a recent case of fake content and multiple postings by the same person/group to cause commercial harm to our business..
I would like to request that you remove this fake review immediately. If this is not the case please can you contact me directly so that I can understand and investigate your dissatisfaction with Truepenny’s as a matter of urgency on 0207 639 1000.
Yours sincerely,
James Callcut
Director
★★★★★ 4/5
GoogleRating only, no written review.
Wild · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleExcellent service, managed the sale process extremely well
Navneet · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleGood service, kept us updated and found a very good tenant.
Va · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleI HAVE JUST SOLD MY FLAT, I HAVE NEVER DONE THIS BEFORE AND TRUEPENNY'S NURSED ME THROUGH THE WHOLE PROCESS WHICH WAS NOT WITHOUT IT'S PROBLEMS. I WAS NEVER LEFT WONDERING WHAT WAS HAPPENING AS I WAS SELLING FROM A DISTANCE. HAYDEN AND GEORGIA LOOKED AFTER EVERYTHING FOR ME WHICH INCLUDED VARIOUS REPAIRS AND AN ODD DISASTER ALL TAKEN CARE OF IMMEDIATELY. I CANNOT THANK THEM ENOUGH.
Sue · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleThey've rented out my flats a few times now and can't fault them. Great bunch of staff and really helpful. Thanks again!
Robert · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleThank you so much for your help in securing my dream home Hayley! You were a true pleasure to deal with and guided me through the process effortlessly and professionally.
Bridget · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 1/5
GoogleWould leave 0 stars if I could. When these people don't get their way they resort to spam calling during work hours and harassment.
Some of us have real jobs you know (that don't revolve around screwing rental tenants out of money... like actual jobs that add worth to society and aren't propping up rich landlords' estates), and can't just pickup the phone at 3pm.
Harri · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
Agent replied · 16 June 2024
Dear Ray!
The issue you raise is regarding your deposit dispute which you have with your landlord.
I have tried to contact you on two occasions in the last 24 hrs.. We have not attempted to ‘extort rental tenants out of a deposit’.
You have a dispute with your landlord, you initially agreed to some deductions and have since withdrawn your agreement.
We have advised that we are simply communicating the instructions provided by your landlord. You have the full protection of the deposit protection service where your deposit is securely held until an agreement is made or until the independent adjudicators make a decision. The adjudicators will review all the evidence including the check-in and check-out reports and will make a judgement from there.
We do not receive any financial benefit or loss when it comes to the return or deduction of a tenants deposit, this is a matter between the tenant and the landlord.
We have acted in accordance with the deposit protection service guidelines and our professional code of conduct at all times. I would like to request that you pursue this matter through the designated scheme (the DPS and the alternative dispute resolution service) which is there to protect this exact scenario. I would also like to request that you remove all negative reviews relating to the this matter.
Please feel free to call me to discuss.
My contact number is 020 7639 1000
Yours sincerely,
James Callcut
★★★★★ 5/5
GoogleHayden and his team are fantastic. Incredibly professional, responsive and a pleasure to work with. I cannot recommend them highly enough.
Noelita · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleExcellent, professional service received from the whole team at Truepenny’s. Quick to respond to any queries. Kept informed during the whole process of selling my house. Can not recommend highly enough!!
Belinda · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleI rarely say this about any estate agents, but I have to say, Truepenny's were a pleasure to work with. Really professional staff, extremely polite and particularly knowledgeable about the local housing market and the process to completion.
Rob · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleTruepenny’s offered me a consistently professional service. The agents were polite and helpful and the post-sales advice was exceptional - I felt in safe hands. I would definitely recommend.
Adele · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleAll staff were very helpful and accommodating from our initial viewing through to completion. Special thanks to Hayden on the buying/selling side and Wallace on the post offer/pre completion side for all their help. Both were always available and went the extra mile to ensure that the process went as smoothly as possible.
Lee · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 3/5
GoogleHayley was great, both with the viewings and getting the paperwork sorted getting through the process quickly. However, when it came to picking up my keys, another member of staff did not make it clear which branch to pick up from, which was very inconvenient, having travelled almost two hours to get them.
Gareth · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleFrom day one, Georgia (property manager) was second to none. Communication was always fast, efficient and resolute. You’d think you were the only people she looked after!
Often you hear the troubles that people face with estate agents/landlords but TruePennys go against the grain on this one. A seriously smooth process, start to finish.
If I could have used them in my next move, I would have.
B · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleI recently got my keys to my new home with the help of truepenny. As an international student, you can understand the anxiety that comes with finding a new accommodation after school. All thanks to Hannah Strobel who helped me though out the viewing to getting my keys. Communication was key to me in this process and the immediate feedback I got from every enquiry was really impressive. Truepenny is actually the best in this game😀. Thumbs up guys👍🏼
Francis · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleI must say I am very impressed with services provided by Hannah Strobel! We were able to view two properties down the road from each other and I settled for one of them there and then. Very good and fast services and treated with care for the client. I will most definitely be recommending Hannah and Truepenny’s Property to my friends and family.
Digital · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleBrilliant experience from start to finish.
Selling a house and moving is stressful at the best of times, but the team at Truepenny's made the process feel effortless!
We will definitely be using them again in future and wouldn't hesitate to recommend them to anyone looking to buy/sell.
Thank again to the Truepenny's team!
Karl · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleI found purchasing our property through Truepenny's to be remarkably straightforward. Hayden was very informative, helpful and reliable;
Wallace was equally diligent and communicative in guiding the transaction to completion
I was so impressed by the professionalism shown and I would have no hesitation in recommending Truepenny's to others.
Ian · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleTruepenny was recommend to me via a friend who used to rent one of their properties out.
My experience has overall being very positive. Hayden and the team was very supportive throughout the process from searching a suitable tenant to getting the background checks and deposit as well as adapting to my circumstances.
Definitely would happily work with them in the future to rent my flat out.
Alicia · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleVery good experience, Connor was super transparent - will work with them again in the future.PositiveResponsiveness, Professionalism
L · 11 January 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleRented a flat through Truepenny's, and it was a smooth and efficient process. They were very quick to respond and overall was a pleasant experience.
Liam · 11 January 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleReally good support for buyers - Wallace is an absolute superstar, happy to answer questions and to help smooth the process, acting as a great (and very busy) connection between vendor and buyer.
Phil · 11 January 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleMy partner and I had a wonderful experience dealing with the lettings team. Olivia Whalley was our agent and from my first meeting, she was lovely, helpful and informative.
Ayoola · 30 December 2021 · Truepennys Property Consultants London (16 Lordship Lane)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
