Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleVery refreshing experience.
As an ex property manager and a tenant, renting for over 5 years in London and the UK, I've seen and heard of every horror imaginable in the letting industry.
Truepennys has exceeded my expectations at each and every step of the tenancy. They not only accommodated every single request I had, but also tried to help us move out earlier.
There were no shady attempts on our deposit at the checking out stage and it was refunded in full.
Communication was fantastic at every stage. Sometimes not immediate, but it's a busy environment and being a property manager myself I clearly understand what causes the delays.
If I have a need to rent again and Truepennys will be in the area, this will be my agent of choice. Their employee actions show that the management / directorship also have morals and the standards are set at a very high level.
Thank you Georgia, and thank you Trupennys team.PositiveResponsiveness, Quality, Professionalism, Value
Michal · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleTruePenny’s are the first ever Estate Agent that I dealt with. I can only compliment Ryan the owner, and the agents, for their professionalism and promptitude in dealing with my questions and enquiries and in a sense, explaining things to me that I had no idea of or, didn’t know how to go about.
I’ve come across a variety of individuals working and representing Truepenny’s who have always made me feel at ease and offered a seamless experience.
It has been a great experience throughout and overall even when my own expectations may have been slightly above standard and rather demanding.
Sad to say goodbye to all at TruePenny’s and wishing you all, all the best.
Wild · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleBy far the best agents I have dealt with in the last five years I have been renting, thoroughly recommend. Sam who looks after Lettings has exceptional customer service and has helped us tremendously. Extremely professional, polite and always looking for a solution to solve a problem, outstanding. Thank you!
Jason · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleAlex was very kind and most helpful to my wife and I in our recent property search. Even though we did not put an offer on the flat that he showed us, he drove us down to explore the East Dulwich neighborhood after the viewing on a hunch that we would like the area. We ended up falling in love with it! Though we found our place through a different agency, he stayed in touch and remained nothing less than courteous, considerate, and professional the whole time.PositiveQuality, Professionalism
Jacob · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleWe have recently started carrying out maintenance works for this letting agent for the previous 4-6 weeks and have found them very professional efficient.
working with people like Sam makes our job easy and enjoyable, her bubbly personality and professionalism makes for a very good working relationship, she is efficient hard working and always putting customers clients first, looking forward to continue working with Sam and the team at Truepenny's moving forward.PositiveResponsiveness, Professionalism
Charlotte · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI have been with Truepenny's for a few years now and they are absolutely brilliant. They are really responsive and very knowledgeable about all things property management. Sam manages my property on a day-to-day basis and I could not sing her praises loud enough. Thanks guys for everything.
Simon · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleSam from Truepenny's was helpful, knowledgeable and kind throughout the process of securing our flat and moving into our new home. Sam has been a pleasure to deal with and has made the process a lot more seamless! Would highly recommend Sam and Truepenny's!
Lucia · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleWe used Trupennys for sale of our flat and although the sale has subsequently fallen through (through no fault of agent) we have found Trupennys to be a very good agent. They are very responsive, transparent, good value, fair and reasonable in their contract and pricing, they understand local market, their photos and adverts were of a high quality, they pitched the pricing well (we had two offers in quick succession through them). Their post sale team were very knowledgeable and worked hard in timely manner to queries raised.
Susan · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleOlivia at Trupenny as truly been an exceptional agent to deal with. The title Property Consultant is suitable, she has advised, consulted and been very supportive. She's also the most responsive property agent I have ever dealt with!
Really grateful to have had such an easy process.PositiveResponsiveness, Quality, Professionalism
Jessica · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleAlex, Wallace and the team at East Dulwich helped us find and complete on our dream home. From the get-go they were the most approachable and welcoming agent. They showed us options which were relevant and in-budget, they never rushed us and gave us space to chat. They called us about the home we bought before it had even gone on rightmove. They were supportive of though every step of the buying process and kept us updated throughout. Cannot thank them or recommend them enough!
IOW · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleCannot recommend highly enough. An extremely professional and friendly service and made the wick sale of my East Dulwich flat seamless and stress free. Excellent marketing. Huge thank you to Conor, Wallace and all the team. Best estate agents I have ever used and great to work with an independent business that sets the standard!
Emily · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleWe have had a wonderful experience with Olivia Whalley Property Consultant at Truepenny's. She communicated with us quickly and professionally throughout the rental process. Olivia was able to address all of our questions and arrange all of the administrative details seamlessly.
Sheree · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleIt can sometimes feel as a tenant that you aren't given as much respect as Landlords or those buying/selling properties, and this can be challenging when you've looked after a property like it's your own. However, it really felt that Truepenny's did what they could to accommodate and respect us as tenants, especially following an end of tenancy contract/notice period dispute we had linking to an old estate agent that our tenancy had begun under. Special thanks to Sam and Connor who showed levels of empathy and compassion for our situation and for their work in helping to resolve it!
Kate · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleGreat estate agent in South East London! The whole team is super efficient and provided first class service even after our purchase was completed. Big shout out to Wallace and Sam, who went the extra mile to help us out with a boiler problem. Larchwell Estate provided quick help and good value for money! Many thanks to everyone at Truepennys!
Cornelia · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI'm glad that we chose Truepenny's to sell our home in East Dulwich. It was a difficult decision to sell after living here for 22 years, but the understanding, patience and support shown by Connor and Alex was really appreciated, in what was an emotional time for us. Wallace helped through the exchange and completion, , and he was always on hand and extremely understanding. The helpful, professional and empathetic style of them all, together their personable manner made such a difference to the whole experience and I really felt they cared about what we were going through.
Sue · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
Agent replied · 26 August 2024
Hi Sue,
Thank you for such a lovely review!
It means so much to the team to receive such kind words and so glad that we helped make the process less arduous.
We hope that after such a happy chapter, you will be making fond memories in your new home.
It was a pleasure to work for you.
Best wishes from all of us at Truepenny's!
★★★★★ 5/5
GoogleFrom the initial search for a location, and contract signing, to the departure at the end of contract, Truepenny's have been very professional, and trustworthy. They are quick to respond to any queries, and have always been able to advise on any questions throughout my experience with them. In particular the consultant Sam El Jani has been exceptional with her efforts over the past few months, helping me through a difficult situation. She went out of her way to help me out in dealing with the end of contract and with my search for a new property.
If you're looking for reliability and confidence in an estate agents truepenny's are at the top of the tree.
Andrew · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleOlivia from Truepenny's was super helpful, supportive and friendly throughout helping us secure our flat. Finding a flat can be really stressful, but she made the process a lot more seamless and was great with all communication with us. Would highly recommend her to others!
Ella · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleThese guys are amazing! I needed to find a flat in no time, most agents I dealt with were so unhelpful and just quite oblivious to even have a conversation, or hear me out. Truepenny's literally saved me! Olivia, my agent was a dream to deal with, very professional and understanding, also so quick to jump in and help, which I appreciated so much!! She secured me a beautiful home within 2 days, quite literally made my day. I was elated to have had my offer accepted and cannot wait to move in. So far everyone in the office I have spoken to were very lovely - cannot recommend these guys more!!!PositiveResponsiveness, Quality, Professionalism
Zuzanna · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleOlivia at Truepenny’s has been an absolute pleasure to deal with! I cannot thank her enough for how supportive she has been and the big role she played, in helping my partner and I to secure a lovely flat in what is currently a very competitive rent market in London. She is extremely responsive, kind and a great professional. We always felt we could approach her at any stage, with questions or concerns we might have had. I would highly recommend Truepenny’s as they have been very open and transparent - my partner and I look forward to them becoming our new agency!PositiveResponsiveness, Professionalism
Tariq · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI have recently sold my flat thanks to Connor, Wallace and team. From the beginning, they have been friendly, approachable and prompt communicators, keeping me informed every step of the way. The sale process was very efficiently guided by Wallace, who was fantastic at keeping things moving and keeping my stress levels down! I can't recommend them highly enough and wouldn't hesitate to use Truepenny's again in future.
Megan · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleTruepennys team at East Dulwich are just the best. They are all professional, trustworthy and friendly. I liaised mostly with Alex, Connor and Wallace and they all helped me in so many ways throughout the sale of my flat. Wallace was an amazing help as head of client liaison. He dealt with queries before they became problems. Nothing seemed to be too much trouble. The same can be said for Alex and Connor. They marketed my flat so well that I had an offer I accepted within a week! They also arranged for me to see properties I might want to purchase. As a result of their excellent service I have recommended them to others. Thank you team and all the other great workers I met at the East Dulwich office. You are just great. PB SE23.
Pat · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleI was very happy with the service received from Truepennys. I found them professional, knowledgeable and honest throughout and my property was in good hands. They have a well deserved, good reputation in the area and dealt with my queries efficiently. I was very happy with how quickly they moved from signing the contract to booking in viewings and I would definitely recommend.
Mrs · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 5/5
GoogleExcellent service from start to finish! The entire team (Connor, Alex, Olivia, Wallace and Jamie) were all fantastic to work with - there was great communication during all stages of the sale process, they took the time to learn about my property and had it sold within a few days of being on the market. Having previously listed with another agency who treated my property as just another listing and got barely any viewings over 3 months it was wonderful to find an agency that still has customer service at the core of their business. I would definitely recommend to anyone looking to sell in the East Dulwich area. Thank you to the entire team for all your hard work!
C · 27 August 2022 · Truepennys Property Consultants London (16 Lordship Lane)
★★★★★ 1/5
GoogleRating only, no written review.
Cait · 17 June 2022 · Truepennys Property Consultants Greenwich
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
