Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleDisgraceful, parasitic practice. The most heartless and unprofessional bunch you could imagine. Avoid avoid avoid!
Mike · 17 June 2022 · Truepennys Property Consultants Greenwich
Agent replied · 16 June 2024
Hi Mike,
Sorry to read your review. I have spoken to the Greenwich team and the other offices, no one recognises your name, or the issues you raise.
Would you let me know which property you were renting and/or the office where you dealing with? My email address is:ryan@truepennys.com
Please call me if easier, my number is 020 8693 2277
Kind regards,
Ryan Vella
Director
★★★★★ 5/5
GoogleWorked with Mariem who was able to quickly and professionally help with an issue with our deposit.
Tim · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleSuper responsive and very helpful! Massive thanks again to Mariem for you help in setting up our contracts! :)
Arman · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleMy property is well maintained and any issues dealt with quickly. Mariem is really helpful and lovely too!
Garret · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleFantastic customer service and Ana together with her team have been real superstars with recent let of my apartment.
S · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleMariem Ben Khaled she is the BEST!
She was receptive to my problems, she was kind and I am very grateful to her.PositiveResponsiveness, Quality, Professionalism, Value
Diana · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleApproached my queries in a concise and professional manner. Mariem was "on the ball" and offered me fantastic advise on my options, Great service.
Thanks again ;-)
William · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleAs a landlord of two small flats, I highly recommend Truepenny’s. They have helped me in many ways and are super friendly with calls, emails and my visits. They have my trust.
Ian · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleI've had a positive experience with my current property manager Mariem - really efficient and simply great at her job. Cheers Mariem!
Danny · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleHighly recommend Trupenny's, they have been extremely dilligent, helpful, active, warm and friendly in all things regarding to the sale of my property. Special mention to Sarah & Chloe for their great work
Alex · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleFantastic service from Truepennys right from initial enquiry of selling my flat, through all the difficulties and queries in the sales process to completion. Highly recommend. 5 stars!
Thanks to Connor especially for his time and diligence.PositiveResponsiveness, Professionalism
Jessica · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 1/5
GoogleHopeless service. On checkout Truepenny’s acknowledged that we left our rental clean but still insist on a £300 pound professional cleaning fee - tenants have been alerted to this unscrupulous behaviour and I am shocked that Truepenny’s perpetuates this ‘fleecing of tenants’ practice. Be cautious when dealing with this company, over the duration of our rental there has been poor response to maintenance issues with no compensation for clear incompetence in attending to repairs punctually.
Indrasen · 17 June 2022 · Truepennys Property Consultants Greenwich
Agent replied · 16 June 2024
Dear Indrasen,
I am sorry to hear that you are unhappy with our service. I have spoken with the property management team in relation to your complaint. The communication logs suggest that they have been prompt and responded quickly.
The dispute over the £300 retention is between yourself and the landlord, not Truepenny’s. Unfortunately, landlords and tenants often disagree on the condition of the property and the cost value to make good when keys are returned.
This is precisely why the adjudication process was created, it ensures a fair and just outcome for all parties involved in disputes of this nature. The monies will be awarded (in part or whole) to either yourself or the landlord, we have no vested interest in this matter.
Should you wish to discuss further, please feel free to call me on 020 8858 9393.
Kind regards,
Ryan
★★★★★ 5/5
GoogleMariem at Truepennys is brilliant- so responsive and helpful. I needed to track down some post sent to a previous address; she contacted the new tenants and sorted this for me within minutes of me emailing Truepennys. Thank you Mariem!
Stas · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 2/5
GoogleFirst off they were advertising a studio for renting as 1 bedroom (no windows or doors, just a wall near the bed). They called me that the landlord is happy with my details and rushed me to sign the monies breakdown doc, so I signed it after I double checked the flat size was okay for me to work from home. Then there was a Christmas break and I didn't hear back from them for 7 days. After I attempted to reach them that I received the below message from them.
Unfortunately the landlord has agreed to go with another offer as he understood that you were still continuing to look at other properties
I was travelling so I emailed that I would like to take the flat, but I found it odd that they sent me a docusign form from the same address but only told me it's not available after a week from different email address. I don't recommend this agent to tenants.
Aki · 17 June 2022 · Truepennys Property Consultants Greenwich
Agent replied · 16 June 2024
I am sorry that you have felt the need to write a negative review about your experience with our Greenwich Branch. Your offer was ultimately declined by the landlord; however this was not due to our best efforts to try and secure it for you, I will briefly explain to clarify;
The landlord was willing to accept the asking price to offer you made to rent the property when you first viewed it based on the information provided. You then advised that you were not ready to commit to proceeding further and requested to view the property a second time. Upon viewing the property for the second time you advised us that you would like to proceed to the next steps but that you also had one other property to view. We advised you that you would need to decide swiftly as there were other applicants interested in the property. However, we promptly sent you the initial monies breakdown document and requested that you pay an initial sum of one weeks rent to secure the property.
Some 8 days after first viewing the property and three days after requesting it, we had still not received the requested one weeks rent from you to secure the property. In the meantime, another tenant put forward an offer that was acceptable to the landlord and paid one weeks holding deposit to secure it within a few hours of their viewing.
I hope this helps to clarify the circumstances leading to your tenancy application being rejected.
Yours sincerely,
The Greenwich Team
★★★★★ 5/5
GoogleI am a landlord residing in Hong Kong. Miss ana Apostu has taken over to look after my flat at Vertex Tower. She has been very helpful and thoroguh in following up with the move -in problems encountered and left behind by the former agent. She nicely introduced herself to me and the tenant and has taken intiatiave to follow up on the issues.
In the recent incident when the tenant asked for a rent reduction claiming ; that the flat is in a bad condition, Ana has offered her advice and opinion that there is no reason for a rent reduction, she also took intitaive to do an inspection of the property and made report to help justify that the flat is in good conditiont; and she had made arrangments to fix up those items needed.
I am very happy with her service and feel comfortable that she will help to follow up with the matters of the flat.
yours faithfully,
Eva LI Yee Wah
Eva · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleAna Apostu has been extraordinarily helpful and professional in dealing with my Flat.
It is reassuring to know that a genuine human being cares about the Landlord and the property.
I am very impressed with Ana's work ethic, professionalism and spot-on communication skills.
Hillary · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleShahana was an absolute sweetheart to my friend and I. We had never been to an estate agent before and she was so funny, accommodating, genuinely kind and beaming with loving energy. We felt so safe registering with Truepenny because of her, especially as students who rarely get taken seriously, we couldn't thank her enough! And thank you to Sarah too for being so open and kind as well!
Emma · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleMe and my friend have been renting with this agency for a while now, we had a few small issues in the beginning, but overall it's really good. Our new property agent, Ana Apostu, has been really helpful to us. She helps us with everything we need right away, is always nice, responds quickly. Having this kind of agent is a blessing! Highly recommend
Zuzanna · 17 June 2022 · Truepennys Property Consultants Greenwich
Agent replied · 16 June 2024
Hi Zuzanna,
Thank you for your positive review.
So glad to read about your positive experience with Ana and Truepenny's service! We will do our best to keep up the 5 star standard!!
★★★★★ 5/5
GoogleMy partner and I have been renting with Truepennies for a year and half now. This review is specifically for Ana our new property manager. We have had a few issues with the property which have been sorted at speed and with compassion! Delighted to have you on board and thank you!
Aoife · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleEver since Truepennys took over the management of my rental property my life has become so much easier, and this is without doubt due to the effort and assistance of Ana who looks after it for us. She is simply excellent at her job, nothing is too much trouble and she replies and handles any queries straight away. Would definitely recommend Ana if anyone is looking for an agent to manage their property!.
Jon · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleI highly recommend Truepenny's. We had a major fire in our building and needed to find a place to rent so we approached Truepenny’s. It was a very stressful time for us - Sarah and Ana were absolutely brilliant, they were extremely friendly and communicative and they really helped us out.
Ana and Sarah really went the extra mile and pushed the insurance company so that we could move in quicker and it made a huge difference.
I couldn’t recommend them strongly enough, they really go above and beyond.
Jenny · 17 June 2022 · Truepennys Property Consultants Greenwich
★★★★★ 5/5
GoogleWe bought our first house with Truepenny's Charlton who were all super helpful, provided excellent service and professionalism throughout the process. James, Hayden and Wallace were all very responsive, kept us up to date, and consistently followed up timely on any matters that popped up. Even after completing we were able to reach out to the team who helped us with a jammed door lock in the house.
Thanks again to the team!PositiveProfessionalism
Danny · 17 June 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 5/5
GoogleRating only, no written review.
Momo · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
★★★★★ 1/5
GoogleRating only, no written review.
Mecha · 16 April 2022 · Truepennys Property Consultants London (1A The Village)
Agent replied · 16 June 2024
Dear Mecha Knightz,
I have checked with the team and our systems and can see that we have never had any dealings with anybody by your name and can only assume that this is part of a recent case of fake content and multiple postings by the same person/group to cause commercial harm to our business..
I would like to request that you remove this fake review immediately. If this is not the case please can you contact me directly so that I can understand and investigate your dissatisfaction with Truepenny’s as a matter of urgency on 0207 639 1000.
Yours sincerely,
James Callcut
Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
