5/5
GoogleVery helpful and understanding in current situation! ❤PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
Trusted Agent profile
Tower Estates estate agents in Scarborough and London
★★★★★
181 reviews across 2 offices and 4 platforms
Tower Estates has two offices, in Scarborough and London. Together they have 181 reviews on four platforms, rated 4.5 out of 5 overall.
156
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
12
Reviews on Trustpilot
All 2 offices
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Tower Estates's two offices, most reviewed first. Each has its own page.
Latest reviews from every Tower Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery friendly and very helpful, excellent service, would definitely recommend them
Agent replied · 21 June 2024
Thank you for taking the time to leave us a nice review and are glad you continue to be happy with our service
5/5
GoogleProfessional and helpful staff, dealt with them in the past and we were very satisfied.
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review
1/5
GoogleHORRIBLE RUDE staff in this company, its no wonder they never have any decent properties on there books, just totally unprofessional and greedy, I will never recommend this company ever, falsgrave needs this shop GONE....NegativeProfessionalism, Value
Agent replied · 21 June 2024
As we have not put your name to this comment the only thing we can say to this review is anyone who has dealt with us or has read our other reviews will know we pride ourselves on being polite and respectful to anyone who comes to deal with us
5/5
GoogleExcellent agent, have been with them for over 15 years and no reason to change.
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
5/5
GoogleRenting from them brilliant agents. Very good customer service. Very professional and friendly been renting a couple of years now no plans to move.
Agent replied · 21 June 2024
Hello Alison, thank you for your review. We are happy you are continuously happy with our service even after a few years
5/5
GoogleAbsolutely great straight forward process made us feel very welcome once we got in our property very professional Service also the hamper was a nice touch would highly recommend
Agent replied · 21 June 2024
Hello Danny, thank you for taking your time to leave a review
5/5
GoogleTower Estates are professional, friendly and helpful, they look after our property and nothing is too much trouble. Excellent service.PositiveProfessionalism
Agent replied · 21 June 2024
Thank you for you taking your time to leave us a review Kath
5/5
GoogleBeen with Tower Estates for over a year now. Always responsive over the phone. They helped me move in during first lockdown and helped me every step of the way. Would highly recommend to anyone looking to rent in Scarborough
Agent replied · 21 June 2024
Thank you for taking the time to leave a review. We understand moving to your first home can be stressful enough let alone through lockdown so glad we were able to help you get settled
5/5
GoogleWe have partnered with Tower Estates for years and have received great service and support. Mark, Val and the team know what they're doing and can be trusted to get on with it. They know lots of local contacts and are happy to arrange any work that needs doing I would have no problem recommending themPositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Thank you John for taking to the time to leave a review. Its been a pleasure working for you over the years
5/5
GoogleBefore finding Tower Estates, we always dreaded the process of dealing with estate agents who seem to care more about landlords and treat tenants as untrustworthy from the outset. This DOES NOT apply to Tower Estates, who are BY FAR the best estate agents we've interacted with, and were a major draw in us viewing their portfolio of properties. They are very transparent on their website, have no hidden/extra fees, and their language and actions are always respectful, fair and helpful. They were flexible in sending the contract ahead of time with clear instructions to ease our moving logistics, and even left a lovely welcome box when we moved in. We're very grateful to have them as our agents, and wish more would follow their example.PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thank you Dan for your kind words. We strive towards giving the best service possible and are always pleased to see our hard work noticed. We hope you continue to enjoy your stay and know we are always here if you need anything
5/5
GoogleAs a small Landlord I have been with Tower Estates for many years. They have always been friendly, efficient and with a good knowledge of the Scarborough lettings market. My properties have rarely been left empty for long if tenants move which is a rare occasion as my tenants are very happy with their service and they tend to stay . All necessary repairs and maintenance are dealt with promptly and I would highly recommend Tower to both landlords and prospective tenants.PositiveProfessionalism
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review Brian. It means a lot to us to get good feedback from long term landlord
1/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Hello, We would like to apologise for your negative experience with us. We would like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 0208 920 9820 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and resolving this matter for you.
5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Hi Chelsea, The team here at Tower is thrilled to receive such a great rating, thank you.
5/5
GoogleHighly recommend tower, I now rent my entire portfolio through them and they have made what can be a very stressful experience a breeze. Very prompt and friendly service.
Agent replied · 27 August 2024
Hi Cos, The team here at Tower is thrilled to receive such great rating and review , thank you.
5/5
GoogleUsed Tower Eatates for the first time and I was more than happy with their service in finding suitable tenants. The whole procedure went smoothly and efficiently. I would definitely this agency.
Agent replied · 27 August 2024
Hi Costas, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
5/5
GoogleI'm really happy and surprised with Tower estates they delivered an amazing service, the whole team are really friendly and professional. Once again I wanna thanks Daniela for the amazing service and time spend with us. I totally recommend 👌!
Agent replied · 27 August 2024
Hi Antonio, We're happy to see that you had a 5-Star experience at Tower. Thanks for sharing
5/5
GoogleI recently rented a new flat through Tower Estates and was very impressed with how easy the whole process was. In particular I found Daniela really great to deal with, very helpful and professional and very quick at responding to my many questions!
Agent replied · 27 August 2024
Hi Samantha, We're happy to see that you had a 5-Star experience at Tower. Your review means a lot to us. Thanks for sharing
5/5
GoogleI’m really happy and satisfied with Tower Estates. They have delivered a great service, friendly and really helpful. Also thanking Daniela for the great service, patience and effort. I’m greatly happy for the opportunity to work with them. Recommend!
Agent replied · 27 August 2024
Hi Vitor, On behalf us all of us at Tower, I would like to thank you for sharing this great review. We are thrilled that you enjoyed your experience.
5/5
GoogleMy portfolio used to be spread accross three agents but I have recently entrusted Tower Estates to manage all of my properties. I have always been pleased with their clear communication, prompt payment and proactivity in which they manage and maintain my assets. I have had trouble with other agents in the past but Tower Estates really have taken away the stress that comes with being a landlord. I am really happy with the service I receive and would highly recommend.
Agent replied · 27 August 2024
Hi Alexie, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Tower. We look forward to serving you for many years to come!
5/5
TrustpilotTrustworthy, honest, friendly
I've been with Tower Estates now for more than five years. They are an absolutely trustworthy and honest company with friendly employees, and they take care of their tenants and their landlords. If you wish to have a hassle-free tenancy, Tower Estates is unbeatable in Scarborough!
5/5
TrustpilotTrustworthy, honest, friendly
I've been with Tower Estates now for more than five years. They are an absolutely trustworthy and honest company with friendly employees, and they take care of their tenants and their landlords. If you wish to have a hassle-free tenancy, Tower Estates is unbeatable in Scarborough!
5/5
TrustpilotWe've used Tower Estates for years …
We have partnered with Tower Estates for years and have received great service and support. Mark, Val and the team know what they're doing and can be trusted to get on with it. They know lots of local contacts and are happy to arrange any work that needs doing I would have no problem recommending them
5/5
TrustpilotMyself and my partner have been with…
Myself and my partner have been with Tower Estates for over 5yrs and have found them to be helpful and supportive in every aspect. If we've needed repairs doing they have been done swiftly and with no mess or hassle. I recommend them to everyone I know that is looking for a property
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Tower Estates
Which Tower Estates office has the most reviews?
Scarborough has the most, with 137 reviews rated 4.7 out of 5, followed by London with 44.
Where are the Tower Estates offices?
The two Tower Estates offices, by town:
- London: 18, Aldermans Hill, London, N13 4PN
- Scarborough: 60 Falsgrave Road, Scarborough, YO12 5AX
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
