Trusted Agent profile
★★★★★
181 reviews across 2 offices and 4 platforms
Tower Estates has two offices, in Scarborough and London. Together they have 181 reviews on four platforms, rated 4.5 out of 5 overall.
156
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
12
Reviews on Trustpilot
All 2 offices
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Tower Estates's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe would highly recommend tower estates. The staff are friendly. Efficient and always responds to any issues rapidly. The best estate agent we have ever dealt with.
Hello Kate, thank you for taking your time to leave us a review
5/5
GoogleCouldn't ask for better letting agents, especially for a first time renter. Friendly, understanding, and geniune staff. Always helped out efficiently and quickly. Will miss the monthly freebies too ☺️ Could not say one bad thing about them 5/5
Thank you for taking the time to leave us a review. We wish you the best in your new home
5/5
GoogleI have worked with the team at Tower Estates for nearly 20 years. Most of that time as a landlord and latterly as a seller. Throughout that period, whoever I’ve dealt with, the service has been efficient, polite and professional. However, where Tower Estates stand out from other agencies is their trustworthiness and the personal service they provide. I would not hesitate to recommend them as a sales, lettings and property management agency.
Thank you very much for your review Janet. We really do appreciate it, and are very sorry to be losing you as a client after so many years.
1/5
GoogleRating only, no written review.
Hi Carmen, We would like to apologise for your negative experience with us. We would like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 0208 920 9820 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and resolving this matter for you.
1/5
GoogleHorrible Rude staff who seem to be deleting bad reviews
Hi Anisah, We are very sorry you feel this way about your experience with us. Unfortunately, we have no record of your name on our system. We also do not have the ability to remove a google review. But most importantly we would like all of our customers to be satisfied with our service, please feel free to contact us and I will be happy to deal with your situation personally. Best wishes, Stefan Manager
5/5
GoogleHighly recommended as I've been renting from them for a while. They are extremely professional and make everything much easier. Their staff are also very friendly. I cannot and have no complaints as they are also very responsive to any calls and messages/emails.
Hi Dawn, Thank you so much for taking the time to share your experience at Tower. We take pride in knowing our customers are happy with their experience.
5/5
GoogleI can't speak highly enough of all my interactions with tower estates. I've recently become a tenant and they've made the process incredibly easy and have been communicative and professional throughout. Special thanks to Daniela and Andy who have been exceptional. I highly recommend them to all!
Hi Imran, On behalf us all of us at Tower, I would like to thank you for sharing this great review. We are thrilled that you enjoyed your experience.
5/5
GoogleI’ve been with Tower Estates for over 4 years now. I must say they are outstanding! I can’t thank them enough! They’re so helpful, they’re always responsive to any queries, and always eager to help. Essentially everything you want when it comes to finding a home. They’ve been truly exceptional, I don’t see myself using another estate agents. Highly recommend! The whole team are very professional! Second to none. Special thanks to Andy - he’s always so helpful!
Hi Lucy, Thank you so much for this great 5-star review. We really appreciate your business and that customers like you are having a great experience at Tower.
5/5
TrustpilotBest Agents in Scarborough
I sold my flat in Scarborough today and the sale was handled by Tower Estates and they kept me informed all the way through. Great team nothing was too much trouble. Prior to the sale Tower Estates were the management company who looked after the flat for over 12 years and without them I would have sold the flat years ago. They were mega efficient in every way keeping me and the tenant happy. I will miss chatting to the team I cannot recommend them highly enough to any landlord
5/5
GoogleA very good family run lettings agents who are prompt to deal with any quieries large or smallPositiveResponsiveness
Thank you for leaving a review Tony and you always know we are here to help
5/5
GoogleFantastic agent. Went in to speak to them about the local area and the team were superb. So much knowledge as well as being friendly and understanding to my needs. Will love to buy through these.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Danny for taking the time to review us. It really is appreciated.
5/5
GoogleTower Estates, letting agents, Scarborough are brilliant, I've been with them a year now, on the odd occasion something has needed doing, they respond quickly and efficiently and get some one out to sort it straight away. I would 100% recommend them to everyone.PositiveQuality, Professionalism, Value
Thank you for taking time to leave us a review Jennifer and hope you continue to enjoy your stay with us
5/5
GoogleRented a property with them for a couple of years now and had no problems, always friendly and always professional! If any job needs doing they're always quick to sort it out! Brilliant through lockdown too keeping everyone updated on opening hours/emergency contacts and nothing is too much trouble! Keep up the good work!! :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking your time to leave us a review
5/5
GoogleAbsolutely amazing letting agent - any problem is resolved within 24 hours. Excellent communication by all members of the team. Been renting with TE now for well over a year and cannot fault them. They are so dedicated and like it even better they are a family businessPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your words Jessica, we always thrive to give tenants our best service and glad we can continue this level year on year
5/5
GoogleRating only, no written review.
Thank you for your review
2/5
GoogleRating only, no written review.
Hello Matt, could you please let us know which property you stayed with us in Scarborough or how we did not give you a good enough service? Feel free to reply to this or you can always email our office on: enquiries@towerestates.co.uk
5/5
GoogleRating only, no written review.
Thank you for taking your time to leave us a review
3/5
GoogleRating only, no written review.
Hello Chinazo, thank you for taking time to leave us a review. We are sorry to haven't reached that five star service and would leave some feedback. Please feel free to send any suggestions to enquiries@towerestates.co.uk and we will see if we can help
5/5
GoogleRating only, no written review.
Thank you for taking your time to leave us a review and we are happy we've you've settled into your new home well
5/5
GoogleRating only, no written review.
Thank you for taking your time to leave us a review, it means a lot to get positive feedback
5/5
GoogleRating only, no written review.
Thank you for taking your time to leave us a review
5/5
GoogleRating only, no written review.
Thank you for taking your time to leave us a review!
5/5
GoogleBest
Hello Simon, thank you for taking your time to leave us a review and we glad we could help you on your previous lettings
3/5
GoogleIt was ok
Hello Tracy, could you please let us know which property you stayed with us in Scarborough and how you think we can improve our services? Feel free to reply to this or you can always email our office on: enquiries@towerestates.co.uk
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Scarborough has the most, with 137 reviews rated 4.7 out of 5, followed by London with 44.
The two Tower Estates offices, by town:
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