5/5
GoogleI've been with tower estates for 15 years now, the service they have provided me has been unbelievable. The staff are amazing and they've always gone the extra mile whenever I've needed them. Thank you all.
Trusted Agent profile
Tower Estates reviews in Scarborough and London
★★★★★
181 reviews across 2 offices and 4 platforms
Tower Estates has two offices, in Scarborough and London. Together they have 181 reviews on four platforms, rated 4.5 out of 5 overall.
156
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
12
Reviews on Trustpilot
All 2 offices
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Our offices
Tower Estates's two offices, most reviewed first. Each has its own page.
Latest reviews from every Tower Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
FacebookFantastic customer service and support, Got us settled into our new place very effectively with minimal fuss. Seem very reliable. Great staff!
Agent replied · 22 May 2026
Thank you for this James we appreciate it! We hope you are enjoying your new home! From the whole team😄💚
5/5
GoogleGreat company, Great staff, always willing to go that extra mile to help if they can.
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
5/5
GoogleNewly moved to a property by to tower estates. I must say the advisors there are excellent! The ladies i have spoken to (daniel and toulla) are SO lovely and deal with problems fast. Thank you guys for everything you do! X
Agent replied · 27 August 2024
Hi , Thank you very much for leaving such a fantastic review. We really appreciate your feedback and we are thrilled that you enjoyed your experience.
5/5
GoogleGreat company, Great staff, always willing to go that extra mile to help if they can.
Agent replied · 22 October 2024
Thank you for taking your time to leave us a review
3/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review. We are always looking how we can improve our service to make sure we provide a top service to all clients. If you would like to provide any suggestions on how we can improve our service for you please contact our office on 01723 354 354. Thank you
5/5
GoogleGreat service, very efficient excellent
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review
5/5
GoogleGreat customer service, very friendly and efficient staff. Highly recommended.
Agent replied · 21 June 2024
Thank you Paul for the many years we've worked together. From all us at Tower we wish you the best in your future ventures
5/5
GoogleFriendly staff with good response. I was worried about renting a house in Scarborough but the team at Tower Estates made it so easy.
Agent replied · 21 June 2024
Thank you for your review Divya and we are glad we helped make your move less stressful
5/5
GoogleWhile trying to find a place to rent we went to probably all agencies in Scarborough and Tower estates was the most helpful and friendly. Thank you for your kindness and for our new home.
Agent replied · 21 June 2024
Thank you very much for taking the time to review us. We hope you will be very happy in your new home.
5/5
GoogleI cannot recommend Tower highly enough! Lovely to deal with. Efficient and professional with both rental management and sales. Unlike some of the larger agents in Scarborough, they put effort into service and maintaining a working relationship as much as profit.
Agent replied · 21 June 2024
Thank you David. Its been a pleasure working with you for both your rentals and now your sales too
5/5
GoogleMyself and my partner have just moved into our second home. Unlike the first time, this time we chose to go with Tower Estates and we could not be happier with our decision. In comparison to our previous choice of letting agency, the team …
Agent replied · 21 June 2024
Thank you for your review Chlo. We thrive to stand out and show we are not just another agency. I'm glad Amy managed to help you get settled into your new home and we look forward to working with you over your new tenancy
5/5
FacebookA great service, friendly, approachable staff. Would highly recommended.
5/5
GoogleFriendly staff with great communication, really helpful during the move in. Edit: Just having moved out from a tower estates property, must say me and my partner couldn't be happier with the service. Lovely staff, worked alongside us and were overall wonderful during our move out. Responsive staff always happy to help. Couldn't have asked for a better experience :)PositiveResponsiveness, Quality, Professionalism
Agent replied · 21 June 2024
Thank you for leaving us a review and leaving these kind words. We really do try our hardest to help as much as possible and try make any move as easy as it can be
4/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Hi Mircea Thank you so much for taking the time to leave us a rating
3/5
GoogleNightmare. Ignores emails. Makes appointments without notice and expects entry to property. Lies about why they can't provide EPC (says can't because of Data Protection!) And, any fault is yours, for e.g. faulty wiring: You must have plugged something in that caused the fuse box to blow. *Edit. Thank you for the offer to talk. I have amended the star rating from 1 star to 3 stars, because communication and arranging appointments did improve during my stay at the property. I will say that my electrical appliances are working perfectly fine (no fuse box blowing) in my new home.
Agent replied · 27 August 2024
Hello, Thank you for taking the time to share such a detailed review about your experience with tower. We are disheartened to hear that many elements of your experience were disappointing to say the least. We would like to take the opportunity to speak with you further to discuss your situation in depth. Please feel free to contact us and I will be happy to deal with your situation personally. Best wishes Stefan Manager
1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Hello John, I can see you have changed your review on a regular basis (once even saying we were a pizza shop!). We do not know who you are, but will not be responding to any of your future changes. Edit again: Hello John, we can now see you've posted a photo of "Tower Pizza" located in Bridlington. Once again we are a letting agent not a pizza shop so this review is not meant for us. Please amend
4/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
5/5
GoogleGreat service
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
5/5
GoogleVery professional letting agents
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review
5/5
GoogleAlways friendly and hlepfull
Agent replied · 21 June 2024
Thank you for taking your time to leave a review
5/5
GoogleFabulous collection of to buy and rent homes. Wonderful staff and telephone service. Get back to you when they say they will. Brilliant customer service
Agent replied · 21 June 2024
Hello Kya, thank you for taking the time to leave us a review
5/5
GoogleOver the last decade I have had dealings with a few agencies in Scarborough, Tower Estates live up to their name and Tower above their competition. Professional, friendly and very helpful.
Agent replied · 21 June 2024
Thank you Steve for taking the time to review us and for your kind words. It's very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Tower Estates
Which Tower Estates office has the most reviews?
Scarborough has the most, with 137 reviews rated 4.7 out of 5, followed by London with 44.
Where are the Tower Estates offices?
The two Tower Estates offices, by town:
- London: 18, Aldermans Hill, London, N13 4PN
- Scarborough: 60 Falsgrave Road, Scarborough, YO12 5AX
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