1/5
TrustpilotWorst estate agents in scarborough
Trusted Agent profile
Tower Estates reviews in Scarborough and London
★★★★★
181 reviews across 2 offices and 4 platforms
Tower Estates has two offices, in Scarborough and London. Together they have 181 reviews on four platforms, rated 4.5 out of 5 overall.
156
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
12
Reviews on Trustpilot
All 2 offices
Our offices
Tower Estates's two offices, most reviewed first. Each has its own page.
Latest reviews from every Tower Estates office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
GoogleI don’t usually leave reviews, but I felt this experience was worth sharing. I was searching for a studio flat for a short-term let and contacted the office several times. Unfortunately, my calls were either rejected or I was told I would receive a call back to arrange a viewing, which never happened. When I did manage to speak with someone, the level of professionalism was disappointing. The agent I spoke to seemed uninterested in answering basic questions and the conversation felt very dismissive. One Saturday late last year I decided to visit the office in person. The shutters were down, which seemed unusual during opening hours, and through the window I could see a member of staff asleep on the sofa. After that, it became clearer why my calls had been going unanswered. Overall, the experience left a very poor impression and felt quite unprofessional.
5/5
GoogleI’ve been with Tower for about seven years as a tenant and have also sold my family home through them. They have always been really friendly ,helpful, and easy to deal with. Anytime I’ve needed anything they’ve been there and the service has always been great. Would definitely recommend.
1/5
GoogleDont even deserve one star. Terrible landlord terrible management. Rat infested property, you have to beg landlord for 6 years to carry any repairs.
1/5
GoogleUPDATE (Jan 2026): Tower Estates claims they had no responsibility because I was a "lodger." However, they are conveniently ignoring the fact that they also abandoned a lead tenant who had direct contract with them. This tenant called and emailed them repeatedly requesting to be released from the tenancy after I was assaulted - they ignored the calls and emails and refused to help. Interestingly, they only answered when I called from an unknown number on their behalf instead. This tenant was only released from the contract after bypassing Tower Estates and contacting the landlord directly. Tower Estates won't explain how they abandoned their own contracted tenant during a violent crisis. Their "lodger" excuse is exactly that - an excuse. -------- I had an extremely negative experience with Tower Estates during a crisis situation. I was a lodger in a property they managed, and when serious conflicts with one of the lead tenants escalated to physical assault (reported to police), Tower Estates failed completely in their duty of care. My flatmate and I visited their office to report exploitation and safety concerns. They listened but took no action. We specifically asked them NOT to contact the problematic tenant to avoid escalation, but they contacted her anyway, putting us in more danger. After the assault, I sent multiple emails informing them of police involvement and requesting urgent help - all were ignored. Another tenant desperately needed to be released from her contract due to safety concerns, but they refused and ignored her calls. She was only released after bypassing them entirely and contacting the landlord directly. Regarding my deposit: it was wrongfully withheld with no itemisation. I have photos showing the room's condition. I had renovated the room at my own expense, but wasn't able to complete minor finishing work (filling some holes for painting) because I had to flee due to the violence. Despite this, I was charged for lock changes even though I returned my key, and no inventory was provided at move-in to compare against. When I challenged the deductions, they said it was "nothing to do with them" because I was a lodger. To add insult to injury, after I left, the lead tenant increased the rent for that room and profited off the renovations I had paid for and spent weeks doing - Tower Estates showed no concern about this exploitative arrangement. Additionally, the property had serious damp and mould issues that posed health and safety concerns, which they refused to address. When we initially visited the office, staff responded negatively to the idea of repair requests before we could even raise our concerns, showing clear reluctance to fulfil basic property maintenance responsibilities. We were dismissed, laughed at, and not taken seriously during a violent crisis. They managed the property and collected rent but refused all accountability when it mattered. I strongly advise both tenants and landlords to avoid Tower Estates - they neglect properties, ignore health hazards, and abandon people in dangerous situations.
Agent replied · 16 April 2026
Hi Megan, We’re very sorry that you felt unsupported during what was clearly a very upsetting and stressful situation. You were a lodger placed in the property by the tenant and did not have a direct contractual or client relationship with Tower Estates; any agreement was between you and the tenant. When you attended our office, your concerns were listened to and the limits of our role were explained. In situations involving disputes or police matters between a lodger and a tenant, we do not have the legal authority to intervene. We do not recognise the claims regarding our staff’s conduct. We work closely with local authorities and vulnerable clients and take such matters very seriously. If there is anything we can reasonably assist with moving forward, we are always happy to help. The Tower Estates Team
5/5
GoogleAndreas is an outstanding housing agent. He is respectful, professional, and a man of his word. From the moment I moved in, he has made me feel completely reassured, handling every arrangement from cleaning to maintenance and upgrades like painting, new flooring and any other repairs with remarkable efficiency. He always returns calls promptly, communicates clearly, and goes above and beyond to ensure everything runs smoothly. Andreas truly deserves recognition for his phenomenal work. Keep up the amazing job, Andreas!
5/5
GoogleI am just moving out having rented through Tower for over eight years and I would recommend them absolutely. Always just a phone call away, sympathetic and supportive regardless of circumstances, professional and efficient every time. Thank you so much to everyone at the office, I will miss you!
5/5
GoogleA big Thank you to Tom and the team at Tower Estates for dealing with the sale and completion of our Mums house recently. Absolute professionalism and efficiency from start to finish. Would highly recommend. Claire Maw and Louise Harper.
5/5
GoogleI wouldn't hesitate to use Tower Estates again. The staff are so friendly and informative. Big shout out to Dan and Tom for all your hard work. Thank you once again. Louise Harper.
Agent replied · 21 June 2024
Thank you for taking your time to leave us a review. I'm glad Dan could help you through the entire process to get you settled
5/5
GoogleI recently purchased my first property through Tower Estates and the entire experience was nothing short of exceptional. From start to finish, the process was seamless and stress-free. Tom, who guided me through multiple viewings, was consistently responsive, and incredibly helpful which made me feel fully supported every step of the way. I couldn’t have asked for a better introduction to the property market.
5/5
GoogleExcellent service from Tower Estates
5/5
GoogleWe rented our house out with Tower Estates and had a brilliant experience using their services. Dan was excellent and sorted everything out for us making it as stress free as possible. Amy came round to take pictures for the listing and she did a brilliant job. Would definitely recommend Tower estate to all.
5/5
GoogleTower estates provided exceptional service during renting property, Outstanding service from start to finish. Especially Mr Daniel Maw is exceptional at his job, listens well to understand clients, before renting this property Daniel cleared all my queries. A huge thank you to Mr Daniel and Tower estates Group. I highly recommend
Agent replied · 23 October 2025
Thank you very much for your review Divyank. It is always lovely to know our work is appreciated and we are very pleased we were able to help you with your new home.
5/5
GoogleAs a landlady I really recommend Tower Estates in Scarborough. They've been absolutely efficient, helpful and thorough. Definitely worth the price. I had the same person, Amy, throughout the process of getting new tenants. Amy was just delightfully competent and knew exactly what to do at every stage.
Agent replied · 23 October 2025
Hi Amy, Thank you very much for your lovely feedback - it has been a pleasure working with you! We wish you all the best with your property.
5/5
GoogleTower Estates provided us with an outstanding service and we would highly recommend them. They are a family run business and all of the staff are friendly, highly knowledgeable and nothing is too much trouble. They put our minds at ease knowing we could trust them to carry out any work without delay or any issues. Thank you very much for helping us to feel confident in the process and for being so proactive towards tasks. A special thank you to Dan and Chris for being exceptional in your communication and carrying out any work swiftly and comprehensively.
Agent replied · 23 October 2025
Thank you Chloe for taking the time to share your review. It is always lovely to know our hard work is appreciated.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleAmy and the team were great with viewing, and the application process.
5/5
GoogleGreat service. Tom made it as easy as possible for me . I would recommend them .
5/5
GoogleReally great to work with, felt supported every step of the way. Tom was so helpful. Thank you for making it happen.
5/5
GoogleFrom the moment we contacted Tower Estates regarding a property we were interested in, we have had nothing but excellent service from the team. An absolute pleasure to work with you all. Many thanks Felicity and Michael Newbold
5/5
GoogleI began using Tower Estates to manage my rental property for a few years. They were excellent throughout this period and gave me lots of good advice with this being a new venture for me. I then elected to sell the property and again remained with Tower as my estate agents to which again they were outstanding. They take pride in being a small run business which provides a personable service, and this is exactly what I witness throughout. I will definitely be recommending them to any friends or family who are looking to go through anything similar in the future.
1/5
GoogleRating only, no written review.
5/5
GoogleI had an exceptional, stress-free rental experience with Tower Estates, and their seamless selling process only solidified my confidence in the company. I was fortunate to have had the pleasure of working with a genuine, trustworthy, and highly professional Sale manager, Tom. His exceptional service and dedication to his clients are truly remarkable. Throughout the selling process, Tom was responsive, proactive, and always kept me informed about every development. He promptly answered my calls and emails, providing regular updates on the progress of my property's sale. From expertly marketing my property to skillfully negotiating offers, Tom handled every aspect of the sales process with wisdom. As a result, my house sold in a remarkably short period of time. I am deeply grateful to Tower Estates and Tom for their exceptional service. I would highly recommend them to anyone looking for a reliable and efficient estate agent.
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Questions about Tower Estates
Which Tower Estates office has the most reviews?
Scarborough has the most, with 137 reviews rated 4.7 out of 5, followed by London with 44.
Where are the Tower Estates offices?
The two Tower Estates offices, by town:
- London: 18, Aldermans Hill, London, N13 4PN
- Scarborough: 60 Falsgrave Road, Scarborough, YO12 5AX
