4/5
GoogleReally welcoming environment and really friendly staff who are willing to help you with whatever you need
Agent replied · 21 June 2024
Thank you for taking the time to leave a review and as you know we are always here to help
Trusted Agent profile
Tower Estates reviews in Scarborough and London
★★★★★
181 reviews across 2 offices and 4 platforms
Tower Estates has two offices, in Scarborough and London. Together they have 181 reviews on four platforms, rated 4.5 out of 5 overall.
156
Reviews on Google
All 2 offices
12
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
12
Reviews on Trustpilot
All 2 offices
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Our offices
Tower Estates's two offices, most reviewed first. Each has its own page.
Latest reviews from every Tower Estates office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEveryone there was happy and willing to help. Made it all happen quickly and stress free. What a lovely man Tom Hunter is
Agent replied · 21 June 2024
Thank you for your kind words to all of us at Tower Estates. We are glad we were able to help you with your move in and make it less stressful process
5/5
GoogleSuper helpful and friendly staff, no nonsense, good quality service. Would recommend to anyone looking to rent in the area. 10/10
Agent replied · 21 June 2024
We truly appreciate anyone who takes time to leave us a review. Thank you for your comments and we hope you enjoy your tenancy in Scarborough
1/5
GoogleHaving spoke to them on several occasions each problem been hearsay i find it very unsettling that they can serve notice but having took advice actually they will find if it goes to court its inadmissable evidence ..absolute would not recomnend this company feel my son is been harrassed and bullied by other long term tenants .
Agent replied · 21 June 2024
As a reputable company we make sure all our notices are served correctly and lawfully before service. Here at Tower Estates we continuously work with both Landlords and Tenants to ensure that everyone lives in a safe and comfortable environment. In this instance we have received repeated complaints from good long standing tenants in the same block who respect are aims as a company, and have a responsibility to act upon them. We have listened to all sides and decided the best course of action in this instance is to serve notice. We cannot ignore a situation where a large block of flats are disturbed by just one, and must act accordingly.
5/5
GoogleFrom initial walk round to the final sign off of our tenancy, we were supported all the way. No question was regarded as silly and answered fully. Highly recommended
Agent replied · 21 June 2024
Thank you for your kind words and taking the time to leave a review. We are glad we could help find you a suitable home and make the process less stressful for your family
5/5
GoogleWe have always found tower estates very professional and up to date with all regulations. Finding tenants very quickly for our properties.
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review, we are glad you are happy with our service
5/5
GoogleIncredibly professional and friendly service provided by Dan and the rest of the team! Renting our first home was scary but the team at Tower Estates made it a lot easier. Would 100% recommend.
Agent replied · 21 June 2024
Thank you for your review. We are happy we could help you through your first time renting and are always here to help
5/5
GoogleFrom the beginning to the end of my tenancy, I have been treated with utmost courtesy by everyone at Tower Estates. All queries and issues with the property have been dealt with promptly and efficiently, even under difficult circumstances. I have rented properties from other estate agents in Scarborough, but have never been treated with respect before, which I believe should be mutual. I almost felt part of the Tower Estates family and will highly recommend this business to other prospective tenants. Plus I received my bond monies the next day!
Agent replied · 21 June 2024
We are glad we could help you through your tenancy and are sorry to see you go but are happy you are getting settled in your new home. Also a big thank you from all of us at Tower for taking your time to leave us a review
5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Hi Csiszar, The team here at Tower is thrilled to receive such a great rating, thank you
1/5
GoogleFor me the Tower Estates are incompetent. They did me a poor job, and they did not give me back my money, of 575 pounds by a studio that is not given to me.
Agent replied · 27 August 2024
Hi Jorge, I am sorry you felt this way about your experience with us. Unfortunately, the reason for the non-refund of your deposit was because you did not pass referencing. This was due to a lack of information required to complete referencing; as well as the information supplied by you not passing the required thresholds. Once you sign the holding deposit document, if you fail to clear referencing, you lose the deposit. This is clearly stated in the contract. We only put forward candidates for referencing which we are confident will pass based on the information they provide to us. If you did not understand or have trouble with the paperwork involved in gaining a tenancy, please let us know so we can make appropriate arrangements going forward. If you need help or some advice on what the factors were that meant you did not pass referencing, please feel free to call the office and I will be happy to deal with your situation personally. Best wishes, Stefan Manager
5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Hi Nikos, We're happy to see that you had a 5-Star experience at Tower. Thanks for sharing
5/5
GoogleVery professional and friendly . They took care of any problems I had . Thank you all
Agent replied · 27 August 2024
Hi Arkin, We're happy to see that you had a 5-Star experience at Tower. Thanks for sharing
5/5
GoogleThank you to Tower Estates and all the staff who have been helpful and professional throughout. Made the letting process really easy and wouldn't hesitate to recommend.
Agent replied · 27 August 2024
Hi Tarik, The team here at Tower is thrilled to receive such a great rating, thank you and we look forward to seeing you again soon.
5/5
GoogleI've been using Tower Estates for over 20 years now for lettings, after using them again recently they have confirmed to me that they have not lost their touch. They have always made the most stressful of processes a breeze for me and have always offered a very personal service, especially Kat, she was very knowledgeable and very helpful throughout. There is no doubt in my mind that I will be back again, Could not recommend highly enough!
Agent replied · 27 August 2024
Hi, We're happy to see that you had a 5-Star experience at Tower. Thanks for sharing
5/5
GoogleRating only, no written review.
5/5
GoogleThank you for two wonderfuls years, a really good and helpful team!
4/5
GoogleVery efficient, considerate service & decently priced rents
5/5
GoogleWe have a flat with Tower Estates. Excellent service and always courteous. Definitely recommend.
Agent replied · 21 June 2024
Thank you Rich for your review. We are pleased to hear that you are happy with our services.
5/5
GoogleOutstanding letting agents! Always on ball with everything. Very responsive, helpful, understanding and give out great advice. Have had the same feedback from other people I know also - would not hesitate to recommend or rate highly enough!
Agent replied · 21 June 2024
Thank you for your kind words Anna. It is good to know when someone appreciates the efforts we put into helping our tenants. Thank you for taking the time to rate us.
5/5
Googlemy mistake, wrong company, sorry for any inconvenience.
Agent replied · 27 August 2024
Dear Mr Uludag , Sorry to hear about your situation. … More
5/5
GoogleI have used Tower Estates for many years on the rental side and they have always provided me with an A* service. Helpful staff, communicated well, I was always informed at all stages, attention to detail.Would highly recommend.
Agent replied · 27 August 2024
Hi Yiannoulla, Thank you for taking the time to provide a 5 star rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
5/5
GoogleI rent two of my properties through Tower Estates. I have had such trouble with agents in the past that I was unsure whether to rent through an agent again. With recommendation from a close friend I decided to give Tower Estates a chance. …
Agent replied · 27 August 2024
Hi Tim, Thank you so much for taking the time to share your experience at Tower. We take … More
5/5
GoogleI walked into tower estates office just like i walked into any other estate agency but I walked out more happy and more satisfied than I’ve ever been as a customer. I didn’t have a single issue during my entire time there but I do have a few honourable mentions; Marianna, Christina and the lovely Aldo. These people helped me so much with something that could’ve been incredibly stressful. For this reason, I’d highly recommend them and I can definitely say that I’m happy I rented my house to them.
Agent replied · 27 August 2024
Hi, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
5/5
FacebookTower Estates is the best letting agent ever. They do everything for you. Very quick and professional service. Friendly and comfortable atmosphere. We’re with them nearly 3 years (got a flat) and now we’re going to get our house. It’s amazing. I would recommend them to everyone. Fantastic people. Thank you Christine, Dan, Tom and Mark for all your help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Tower Estates
Which Tower Estates office has the most reviews?
Scarborough has the most, with 137 reviews rated 4.7 out of 5, followed by London with 44.
Where are the Tower Estates offices?
The two Tower Estates offices, by town:
- London: 18, Aldermans Hill, London, N13 4PN
- Scarborough: 60 Falsgrave Road, Scarborough, YO12 5AX
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