Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleThis is the dumbest idea ever, How can a company providing a service/product also be the only one that can "invite" customers to review? That creates an incentive for the business to only invite customers who they know had a good experience, worse yet, what if they invite people who were not even customers themselves, creating the opposite problem, moreover, a business is much more incentivised to create a fake review, than a random person who had not had any interaction to then just go create a fake review. This idea is proper stupid.
Tshepiso · 19 June 2024 · Thomas Morris Royston
Agent replied · 19 June 2026
Hi Tshepiso.
We appreciate you taking the time to share your concerns with us. We understand that the concept of businesses inviting customers to review their products or services may raise questions about bias and authenticity.
At Feefo, we take the integrity of our review platform very seriously. Our invitation-only model is designed to ensure that reviews are collected from genuine customers who have had real experiences with the business in question.
To further safeguard the authenticity of our reviews, we employ advanced fraud detection techniques and algorithms to identify and prevent any attempts at manipulation or fake reviews. Our commitment to transparency and authenticity is paramount, and we continuously strive to maintain the highest standards of integrity and trustworthiness in everything we do.
We understand that trust is essential in the review process, and we're dedicated to providing a platform that fosters transparency, reliability, and authenticity for both businesses and consumers alike.
If you have any further questions or feedback, please don't hesitate to reach out to us directly at support@feefo.com. We value your input and are here to address any concerns you may have.
The Feefo Team
★★★★★ 1/5
GoogleReceived an automated message that my review was "partially" published, in fact it was not published at all.
When contacted them, they replied that 'AI had moderated the review, due to the word service being used in the text' and "released my review".
That meant that they had only released the star review and no text/description.
When contacted again with the screenshot and asking what exactly means "word service being used" 7 days passed, and I didn't receive any explanation or restoration of my review.
After looking into other "reviews" published by feefo and reviews done feefo, my understanding is that they intentionally do not publish negative reviews and must have contracts with specific companies to do so.
(P.S. My review was in Greek language. Other reviews in Greek were featured as I verified, but all of them were only positive or just included the name of the product). Feefo is an imposter platform.
Retzi · 19 June 2024 · Thomas Morris Royston
★★★★★ 1/5
GoogleWhat an arrogant and rude fellow running this place ! To be avoided ! So smug and condescending, sneering that 700k was nothing in this area, so he couldn’t help me. Never met such an unpleasant estate agent. Astounding !
Idaj · 18 June 2024 · Thomas Morris Huntingdon
Agent replied · 18 June 2026
Dear Idaj,
I am sorry to read that you found me smug and condescending, that certainly was not my intention, nor my normal demeanour.
When you popped into the office at 4:50pm yesterday, you asked if I had anything 'Bohemian, with open plan, good sized rooms, possibly a studio/garage and a leafy view'. At that point, I shook my head and tried to explain that those houses do exist, but we didnt have any, not for £700,000. We did have three properties within budget that didnt meet your criteria, but might have suited depending on what you wished to compromise on, but actually what you were looking for was a rarity in this area.
You asked if you could view one then and there, which we couldnt accommodate, due to previously booked appointments, but we could show you the property today or another day with some notice.
I am sorry that you felt I was rude or sneering. I certainly didnt mean to be.
★★★★★ 5/5
GoogleDuring our recent purchase in wadhurst,we found Burnetts a great help.They continually chased errant solicitors and smoothed through our purchase and the actual move.
Thanks especially to,Andrew,Caron and Jemima.
Neil · 18 June 2024 · Thomas Morris Huntingdon
Agent replied · 18 June 2026
Thank you, Neil. We hope you'll enjoy being our neighbours and no doubt we will see you very soon!
★★★★★ 5/5
GoogleThere were complications with our first dealings with Burnett's after registering interest and arranging viewings that didn't happen. We've since viewed other properties with them and they've been professional and helpful.
Marcus · 18 June 2024 · Thomas Morris Huntingdon
★★★★★ 5/5
GoogleRating only, no written review.
Kaye · 18 June 2024 · Thomas Morris Huntingdon
Agent replied · 18 June 2026
Many thanks, Kaye
★★★★★ 5/5
GoogleFantastic company to work with. Very professional and hassle free. Helped with both private and commercial property sales
Phil · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Ewe are very welcome Phil! I'm glad we were able to advise on what you needed 🐑 ❤️ …
★★★★★ 5/5
GoogleChloe and Dan are both extremely great people to work with! Professional, helpful and always willing to support and go the extra mile!
Sia · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thanks so much for the revEWE Sian! We love working with ewe 🐑 ❤️ …
★★★★★ 5/5
GoogleChloe & Dan are an absolute dream to work with. Responsive at all hours, friendly but most importantly are kind, emphatic and understanding people.
I always know the level of service I'll get from the Attwal's and I'm always excited to work with them both.
Adam · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thanks so much for your kind revEWE Adam! We love working with you and your amazing family!
★★★★★ 5/5
GoogleI have had the best experience with thanks to Chloe and Dan.
The service has been great with them keeping me up to date with any changes and communicating well throughout my whole experience.
Claire · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thanks so much Claire! Ewe superstar!
★★★★★ 5/5
GoogleA genuine care for our needs. Personality and knowledge of the market. Made the experience easy.
Karl · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thanks for your revEWE Karl!
★★★★★ 5/5
GoogleRating only, no written review.
Stewart · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thank Ewe for your 5 star review Stewart ❤️
★★★★★ 5/5
GoogleRating only, no written review.
Sharon · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thank you for your 5 star review! 🐑❤️ …
★★★★★ 5/5
GoogleDan and Chloe couldn’t be more helpful from start to finish. Professional and personable throughout and went above and beyond.
Couldn’t recommend them any more, thank you both
Darren · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thank ewe so much for your kind review Darren! You have a beautiful house and we are delighted to be working with you ❤️
★★★★★ 5/5
GoogleDan and Chloe are great people, trustworthy and personal.If you work with them you’ll be in safe hands!
Tim · 15 June 2024 · Thomas Morris Royston
Agent replied · 15 June 2026
Thanks for your kind words Tim! Thank you for always supporting us ❤️
★★★★★ 5/5
GoogleGood communication, friendly staff, a pleasure to work with.
K · 15 June 2024 · Thomas Morris St Ives
★★★★★ 2/5
GoogleRating only, no written review.
Lana-Jane · 13 June 2024 · Thomas Morris Royston
Agent replied · 13 June 2026
Hello Lara-Jane Pike,
Thank you for your review. We’ve checked our records and, unfortunately, we’re unable to find any record of your interaction with Fine & Country St Albans, nor any instance where we have provided you with a service.
We take all feedback seriously and are committed to maintaining the highest standards of customer care. If you believe you have engaged with our office, please could you share further details of your experience by contacting us directly at stalbans@fineandcountry.com so that we can look into this promptly?
If, however, this review has been left in error, we would be most grateful if you could kindly remove it.
Kind regards,
Fine & Country St Albans
★★★★★ 5/5
Google100% positive experience with Mark and the team. Super helpful, responsive and professional. Would definitely recommend F&C.
Simon · 13 June 2024 · Thomas Morris Royston
★★★★★ 5/5
GoogleA great experience dealing with Tom and his team. Very smooth and professional process for all parts of the sales journey.
Stuart · 13 June 2024 · Thomas Morris Royston
★★★★★ 5/5
GoogleBuying through Fine and Country has been a good experience - they have been open with updates, offering their insights and time. We've appreciate it - it's made the buying process very smooth!
Kerry · 13 June 2024 · Thomas Morris Royston
★★★★★ 5/5
GoogleFine & Country St Albans:
A top quality service start to finish, no stone was left unturned when dealing with Mark Saville at F&C.
Would recommend to anyone looking to purchase a property.
Best Wishes,
Daniel
Daniel · 13 June 2024 · Thomas Morris Royston
★★★★★ 5/5
GoogleThank you Mark and Tom for your patience in helping us navigate the sales process. There were some twists and turns along the way but we got there in the end thanks to your support and guidance. We’d happily recommend Fine & Country St Albans.
Catriona · 13 June 2024 · Thomas Morris Royston
★★★★★ 5/5
GoogleWe couldn’t speak highly enough of Mark and Tom while dealing with the stressful process of buying and selling.
They both are genuinely nice people who were extremely informative and helpful throughout the sales.
They dealt with any issues and roadblocks with solutions and kept us calm throughout.
We would highly recommend them and would use Fine & Country again without hesitation. Thank you
Michael · 13 June 2024 · Thomas Morris Royston
★★★★★ 5/5
GoogleInitially I felt really unsettled and quite anxious after making the decision to sell my house in Hayes Bromley. It was information overload after valuations from other estate agents in the area, all very overwhelming. It felt very …
Anneke · 12 June 2024 · Thomas Morris Royston
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
