Every review we hold for the Huntingdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOUTSTANDING! I highly recommend Ellie Cook-Snow for their outstanding service. I can’t fault Ellie, she has gone above & beyond for me & the house. She’s great with keeping up communication & updates. Friendly & reliable. Ellie is incredibly professional, proactive, and responsive to all our questions. They made a stressful process smooth by coordinating perfectly with the our landlord & keeping us informed every step of the way. If you are looking for an honest, dedicated estate agent in the area, look no further. Thank you for all you’ve done Ellie, really appreciated & grateful for all your dedication. Keep up the hard work, couldn’t recommend you enough!
Jade · 19 June 2026
Agent replied · 19 August 2026
Dear Jade, Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Ellie Cook-Snow. Her dedication to providing outstanding service and effective communication truly does make a difference. We appreciate your kind words and recommendation. Wishing you all the best from all the team at Bentons
★★★★★ 2/5
GoogleViewed a property for sale in beith over the bank holiday weekend, absolutely perfect for us, and on phoning the estate agents found out "the seller only wants first time buyers?". Absolutely insane to me that you can post a property saying "all viewings welcome" then have people fall in love with a property to find out we can't purchase it because we aren't first time buyers?
Why was this not listed in the description? It literally listed the opposite. Really upset as it was the perfect house for us given the recent mobility issues I face. Wish it had been listed in the actual description then I wouldn't have gotten my hopes up or even looked at it. Didn't even get the chance to explain we didn't need to sell our property first.
Eliza · 27 April 2026
Agent replied · 27 May 2026
Good Evening,
I’m really sorry to hear how disappointed you’ve been after viewing the property.
I just wanted to clarify that the seller hasn’t specifically restricted the sale to ‘first-time buyers’ The guidance we were given is that they are looking for a buyer who is not in a chain which is why this was discussed with you when you called. This is ultimately the clients decision not ours. I’m sorry if this came across as a firm restriction as that certainly wasn’t our intention. At the time you mentioned you had a property to sell and you did not make an offer for the property. If you did we could have discussed your position further with our client.
The property is still on the market and I will be in touch tomorrow morning to hopefully get this matter resolved,
Kind Regards
Mel Connelly
Director
★★★★★ 3/5
GoogleIt was a good start but as time went on I felt it went off the boil. Lots of time wasters coming to view with no intention of buying, communication from Roxy and Thomason was great, as this lengthy period went on I emailed to take it off the market, this never happened, eventually a buyer was found and again a lengthy process of silence, we’d given up if I’m honest, then received a call to ask us to be out in one week, when I said this was impossible they asked Why? I then agreed personally with the buyers a reasonable date to vacate and complete. I did a lot of the negotiation myself. I do repeat though that Roxy & Thomason are a credit to your business
Philip · 27 April 2026
Agent replied · 27 June 2026
Hi Philip, thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear that Roxy and Thomason supported you well and made a positive impression.
We’re sorry to hear that things felt inconsistent as your sale progressed, particularly around communication and the handling of your request to take the property off the market. We understand how frustrating that must have been and this isn’t the level of service we aim to provide.
We’re pleased a buyer was ultimately found and that a completion date could be agreed that worked for you. Your feedback has been shared with the team so we can improve moving forward.
Thank you again, and we wish you all the best for the future.
★★★★★ 5/5
GoogleEveryone in the highworth team that we spoke to were helpful and proactive. Laura who managed our sale and Chloe who helped us with our second viewing, were both brilliant. They were efficient, proactive and communicated well throughout the whole process. They were also incredibly friendly and went above and beyond by getting my daughter a gift for her to find on moving in day - she loves it! Thank you so much Laura, Chloe and the highworth team!
Rose · 30 April 2026
Agent replied · 30 June 2026
Thank you so much for recognizing the hard work and dedication of Laura, Chloe, and the rest of the Highworth team! We are thrilled to hear that they were able to provide excellent service to you and your family throughout the process, and we will be sure to share your kind words with the team. It was our pleasure to assist you, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleCurrently looking to buy a property and found the perfect house marketed by Thomas Morris. They are very knowledgeable about their portfolio and genuinely interested in finding you your perfect forever home. The sales team communications are prompt and accurate - but also friendly - expertly managing expectations.
A big shout out to Megan and Anna, who are both wonderful, and clearly enjoy working with an equally fabulous team
Kathryn · 4 July 2026
Agent replied · 10 June 2026
Your 5 star review and kind words mean a great deal to us Kathryn. Thank you
★★★★★ 5/5
GoogleI was having trouble with my tax office who wanted documented proof of the value of the plot of land my house stands on, minus the value of the house itself, which no-one else seemed to be able to help me with. I mentioned it in passing to one of the TM staff who manage the rental of my house for me and she contacted Robert at TM. 'I can do that for you, no problem' came the response from him, as if it was something he could do in his sleep.
A few emails backwards and forwards to establish the facts and I was then in possession of a PDF on headed paper giving me exactly what I needed. And to top it all off, he said 'no charge'.
Thomas Morris in general are a good team and I have no issues with the way they manage my house for me.
So if you need any information or help with anything to do with property, start with Thomas Morris. You probably won't need to go any further.
Thank you Robert, I was able to sleep a lot better that night without the stress of wondering how I was going to resolve the issue.
Lee · 4 April 2026
Agent replied · 24 March 2026
Thank you for taking the time and trouble to leave us such a positive review Lee. Delighted that we were able to help you.
★★★★★ 5/5
GoogleMy partner and I bought a property November 2025 and throughout the whole process, Anna Currey and team were amazing. We're new to the area and they were so informative and welcoming. Anna looked after the progression of our purchase and was really ontop of it, chasing where needed and keeping us up-to-date. We recieved a lovely little welcome box on moving day and thankfully it went so smoothly, with the keys being released at 11am before we had even finished packing up the lorries! Thanks to all involved, 10/10 service.
Charlotte · 23 March 2026
Agent replied · 23 June 2026
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with us.
The Bacon and Company Team
★★★★★ 5/5
GoogleRobyn has been a gem! From the start they have been so on it, making sure everything is correct and accessible. They provided constant updates and would chase up anything I needed to know. This is my first rental since uni so it’s a big thing for me, but Robyn has truly made it a breeze. If you can, speak to Robyn about a property! Thank you!
Alanis · 19 June 2026
Agent replied · 19 August 2026
Thank you so much for your review. We are so pleased you had great experience with Robyn. Congratulations on your new home, from all at Bentons
★★★★★ 5/5
GoogleSo far, a great experience. Hattie has been so efficient and very professional, without being pushy. I feel I’m dealing with a lovely human and not just a salesperson who doesn’t really care. She’s so quick to respond to emails and understands my specific situation and needs. I feel that she's making a complex process straightforward so far… She’s a real asset to Thomas Morris ! Thank you
Alison · 4 June 2026
Agent replied · 28 May 2026
Our belief at Thomas Morris is that we are a peolple business Alison, not a property business. Your lovely words about Hattie, mean a lot to us. Thank you so much
★★★★★ 5/5
GoogleOur financial adviser asked us to obtain a professional's opinion of our house value so that he can prepare a plan based on sound information. We are not thinking of moving but Anna was friendly, helpful and professional with thorough research. She quickly understood our need and responded as promised. We have kept her card in our files as we were impressed and would recommend.
Peter · 4 June 2026
Agent replied · 27 May 2026
Really appreciate the postive review Peter, we are a people business not a property business, lovely to see Anna proving that this isn't just a cliche but a Company philosophy playing out in reality.
★★★★★ 5/5
GoogleI couldn’t be happier with the service from Thomas Morris. Robert was incredibly knowledgeable, friendly, and professional, and made the whole house sale process feel easy and stress-free. The sale went through quickly without any issues, and the team was always happy to help with any questions I had.
They kept me informed throughout and truly took care of everything, all I had to do was let them take the photos and sell my house while I sat back, sipped my coffee, and relaxed knowing it was all in safe hands ☕😊 Highly recommend!
Undefined · 4 February 2026
Agent replied · 16 January 2026
Thank you so much for the positive review and recommendation
★★★★★ 5/5
GoogleJemima and everyone at Burnetts have been amazing and sold our house in a very difficult market . We live a long way from the property and Jemima has been so supportive and helpful - even sweeping the drive over winter!! Jemima has always been available and responsive. She has continuously been honest around valuations and comprehensive updates and advice. I can’t thank her enough
Daniel · 18 May 2026
Agent replied · 18 June 2026
Thank you so much for your kind words, Daniel! We're thrilled to hear that Jemima and the team at Burnetts were able to support you through the sale of your home, especially during such a challenging market. It's wonderful to know that her dedication and responsiveness made a positive impact on your experience. We appreciate your trust in us and are here to help with any future needs. Congratulations on the successful sale!
★★★★★ 5/5
GoogleOur onboarding experience with Help the Move has been nothing short of outstanding, thanks to the exceptional support provided by Ellie. From the very beginning, she has been incredibly attentive, organised, and genuinely invested in ensuring everything ran smoothly. Her professionalism, clear communication, and willingness to go above and beyond made the entire process effortless and genuinely enjoyable.
Ellie’s friendly approach and deep knowledge of the process gave us confidence every step of the way, and it has truly been a pleasure working with her. We’re extremely grateful for the care and dedication she has shown throughout.
We look forward to continuing our partnership with the wider Help the Move team, and we cannot recommend their service highly enough.
Tanzila · 24 December 2025
Agent replied · 24 June 2026
Thanks so much for your feedback, Tanzila. It’s great to hear that Ellie’s support and guidance made such a positive difference during onboarding, she's a star!
★★★★★ 5/5
GoogleJust wanted to say what a fantastic service we received from the Robert Arnold from Huntingdon branch of Thomas Morris. Robert provided a fast, efficient, helpful and polite at all times, and whomever we spoke to in the office was equally helpful really glad we sold our house with them thanks Robert! D&M
D · 16 June 2026
Agent replied · 17 June 2026
Thank you so much for taking the time to leave Robert and his team such a positive review. Customer care is at the very heart of Robert's work ethic, we're delighted that you experienced this
★★★★★ 4/5
GoogleI have been letting through Thomas Morris for a couple of decades now. Their business model has recently changed and although it has been difficult for me to understand who deals with what these days as tasks have become more specialised and I don't have an individual I can approach about each of my properties, this approach has been very useful at the end of tenancy of one of my properties where Sheetal has been dealing with the deposit return and has done a good job, despite being remote from the property.
April · 4 November 2025
Agent replied · 16 January 2026
We have changed our structure recently to improve service levels to Landlords and customers so it is good tp hear that Sheetal has done a good job. If it helps, the main contact for you in your area should you wish to discuss your properties is Holly.
★★★★★ 5/5
GoogleBrilliant service and facility. James was just amazing at talking me through the service. It appears to be easy to use , and should make life a lot easier and efficient. My only regret is that I did not become a user earlier. Fantastic. Recently I have been speaking with Harry on the support team who has been absolutely super and a delight to work with.
Debbie · 19 February 2026
Agent replied · 19 May 2026
Hello Debbie,
Thank you very much for your wonderful feedback. It is wonderful to hear that you have had such a positive experience with both our service and our team.
It is great to hear that James was able to guide you clearly through the system and show how it can make your day to day processes easier and more efficient. We are also pleased to hear your kind words about Harry, who always strives to provide helpful and friendly support.
Your feedback means a great deal to us, and we are grateful to have you with us. We look forward to continuing to support you and your business.
Focus Micro Systems
★★★★★ 5/5
GoogleWe have just exchanged on a house purchase which was marketed by Thomas Morris, it’s been a long road but I have to say Robert Arnold was the most active estate agent in the chain making sure things moved along, rightfully and robustly challenging the agents further up the chain when things were not moving at all.
We were known to Thomas Morris, having viewed another property with them so they were able to bring this house to our attention proactively and the proactive approach continued throughout the deal to exchange today.
TM should do what they can to keep hold of Robert, he’s a real asset to the business and really put the work in to earn his fee on this transaction.
Thanks for the help.
Dan · 6 October 2025
Agent replied · 24 March 2026
Thank you for your kind review, we are always delighted to hear positive feedback about our team in the branch. We wish you the best of luck in your new home.
★★★★★ 5/5
GoogleWe had the pleasure of working with Chloe for our property viewing, and we couldn’t be more impressed! She was incredibly knowledgeable and provided detailed insights about each property, making the process smooth and stress-free. Both Chloe's and Toni's professionalism, patience, and attention to detail truly set them apart. They went above and beyond to ensure we had all the information we needed to make an informed decision. If you're looking for someone who is dedicated and highly informed, we highly recommend Chloe and Toni. Thank you for your outstanding service!
Ann · 6 October 2025
Agent replied · 24 March 2026
We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
★★★★★ 4/5
GoogleWe've recently had a very challenging six months, as we were unexpectedly informed that our landlord intended to sell the property at the end of our tenancy. Understandably, this was a huge shock and led to some stressful and, at times, heated email exchanges and conversations.
Throughout it all, Sheetal has been a calm and reassuring presence. Her responses have always been clear, calm, and timely, and she made a real effort to put me at ease whenever I called or emailed. She handled every interaction with professionalism and empathy, which made a difficult situation much more manageable. We're incredibly grateful for her support.
That said, I do think Thomas Morris could improve their internal communication across departments. There were several instances where I felt I had to chase things up repeatedly and include multiple people in email threads, only to be told certain queries weren't within someone’s remit. This fragmented approach added unnecessary stress to an already difficult time.
Another positive aspect was having the estate agent serve as a buffer between us and the landlord, who unfortunately has not been the most helpful or sympathetic. While I understand their financial reasons for selling, as tenants who’ve looked after the property and considered it home, a bit of compassion would have gone a long way.
Thank you again, Sheetal, for your patience and professionalism during such a tough time. Your support really made all the difference.
Bethany · 5 October 2025
Agent replied · 24 March 2026
Thank you Bethany for taking the time to let us know how we did. Appreciate your feedback about communication between departments. We're glad to hear we delivered such a great experience though. If there's anything further we can do for you, we are happy to help!
★★★★★ 5/5
GoogleWe had a fantastic experience working with Jessica as our estate agent. From start to finish, she was incredibly hands-on, making sure every detail was taken care of with precision. Her efficiency stood out - whether it was scheduling viewings, or coordinating with solicitors, Jessica was always one step ahead. Nothing felt like it was dragging or left unresolved.
What really impressed me was her communication. She was consistently thorough and prompt, whether via email or over the phone. We never felt out of the loop, and any questions we had were answered quickly and clearly. Jessica’s professionalism, attention to detail, and proactive approach truly made all the difference.
If you're looking for someone who genuinely takes the stress out of the process, Jessica is the one to go with. We highly recommend her to anyone looking for a seamless property experience.
Nicole · 5 October 2025
Agent replied · 24 March 2026
Thank you for taking the time to let us know how we did and for the recommendation, much appreciated
★★★★★ 5/5
GoogleWe recently bought our home through Thomas Morris (Huntingdon) and the service was exceptional from start to finish. Rob was excellent throughout the process, always professional, approachable, and supportive. However, the real superstar was Alex. When our own sale fell through, she went above and beyond to ensure our purchase stayed on track. Her dedication, calm persistence, and clear communication turned what could have been a very stressful experience into a smooth and successful one. Alex is a true credit to Thomas Morris, her commitment and professionalism are nothing short of outstanding. We are so grateful for her efforts and would not hesitate to recommend Thomas Morris to anyone.
Nikki · 4 October 2025
Agent replied · 24 March 2026
Nikki, thank you for such a detailed and positive review. Your recommendation means a great deal to us.
★★★★★ 5/5
GoogleI can’t thank Jemima and Lorraine enough for guiding me through the sale of my father’s house , it was an emotional time but they kept in touch making the journey easier. Very professional, friendly and caring . Would definitely recommend and would use again in the future .
Louise · 11 June 2026
Agent replied · 18 June 2026
Thank you so much for your wonderful review, Louise! We're thrilled to hear that Jemima and Lorraine were able to support you during such an emotional time. Our team at Burnetts Estate Agents strives to provide professional and caring service, and it's fantastic to know that you felt guided throughout the sale of your father's house. We truly appreciate your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleWe have just sold and purchased homes with Thomas Morris and we have had a fantastic experience. We would recommend Thomas Morris, the whole team are very knowledgeable and professional. Special thanks to Robert for helping us find our dream home, we wake up and pinch ourselves everyday!
Lizzie · 16 June 2026
Agent replied · 17 June 2026
Your words mean a great deal to us Lizzie, thank you for sharing. We are a people business not a property business and we're delighted to have helped you find your dream home. We sincerely wish you every happiness there
★★★★★ 5/5
GoogleJust sold my house with Thomas Morris.
Robert is extremely knowledgeable in the local market and managed to secure an acceptable offer on the first day!!
The team kept me upto date with the process and liaised effectively with the solicitor to facilitate the sale. In my opinion Thomas Morris Huntingdon offer exceptional value, ensuring a smooth stress free sale.
Highly recommended and would use again for my property needs in Huntingdon.
James · 4 December 2025
Agent replied · 16 January 2026
Thank you so much for your review and recommendation James, both are very much appreciated
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