Reputation Matters · Episode 1
Steve Thompson, Thomas Morris, on winning with Google reviews
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About this episode
Simon Whale talks to Steve Thompson of Thomas Morris, a Trusted Agent, about how the business turns reviews into a system rather than luck.
In this interview
- Why Thomas Morris asks for Google reviews at the point a sale is agreed, when clients are happiest, rather than after a long conveyancing process.
- Why they focus on Google alone, to keep it simple for clients.
- How they handle a bad review: reply publicly and invite the reviewer to a private phone call.
- How reviews help win valuations and pitches, especially in markets where they are not the biggest name.
- Why directors email staff when a review mentions them by name.
See Thomas Morris's reviews
Thomas Morris has 3,947 reviews across six offices, rated 4.7 out of 5 overall. Checked 9 October 2026.
More episodes
More episodes are on the way. See the series.
Reputation Matters is a Trusted Agent video series from Kerfuffle. Browse estate agent reviews.