5/5
Arden have managed our property for a number of years now. Always a professional and efficient service. Tommy and the team are always a pleasure to work with and we would highly recommend them!
Agent replied · 27 May 2026
Thanks Doug!

Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,951 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,951 reviews on five platforms, rated 4.7 out of 5 overall.
3,806
Reviews on Google
All 6 offices
98
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
12
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Thomas Morris is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Thomas Morris is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2026, 2022, 2020, 2019, 2018.
2022 6 Gold across six branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.
RAN Awards winners in four years, the group and its branches: 2023, 2021, 2019, 2017.
2023 4 awards RAN Awards 2023 winners
2021 3 awards RAN Awards 2021 winners
2019 1 award RAN Awards 2019 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2019, 2018.
2019 1 award ESTAS 2019 winners
2018 1 award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.
Negotiator Awards winners in eight years, the group and its branches: 2023, 2022, 2021, 2019, 2018, 2017, 2016, 2015.
2023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 2 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold and 2 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 1 Silver The Negotiator Awards 2017 winners
2016 1 Gold, 1 Silver and 2 Bronze The Negotiator Awards 2016 winners
2015 2 Bronze The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
2022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Arden have managed our property for a number of years now. Always a professional and efficient service. Tommy and the team are always a pleasure to work with and we would highly recommend them!
Thanks Doug!
1/5
Horrible experience applying to be considered for a rental property with Arden. Not only did we have to pay the full ‘deposit’ in order to submit our application for the property without confirmation of receipt of this deposit, I was asked inappropriate questions about whether I was currently in my overdraft though I had provided plenty evidence of proof of funds. The reasons for denying our application were flimsy and suspicious, but reading between the lines it is possible this company is simply racist and discriminatory given I had provided my photographic ID clearly showing I am a person of colour. Highly discourage anyone from applying for a rental property with Arden especially after 15 years renting from various agencies and landlords in Edinburgh with no issues. No apology was provided and the experience was wholly denigrating. The line of questioning was intrusive and unnecessary. It was clear they were simply looking for an excuse to deny the application and it is unclear whether our application was actually discussed with the landlord. I have never been so insulted and egregiously treated in my life by a property agency. I hope they engage their staff in sensitivity training and exercise more empathy when it comes to tenancy considerations, especially given the nature of the housing market. We had a stellar recommendation from our previous letting agency.
HI Briana, I am sorry that you were unhappy that you did not meet our application requirements. This was discussed with your landlord wh did not wish to go ahead with the tenancy. When we accepted your deposit and application it was in good faith and your deposit was reurned to you within 24 hours of the application being declined. I understand that this is upsetting and I am very sorry that we have caused this, the decision was not taken lightly.
5/5
Great company to deal with and communication with Tommy Kirkwood is always prompt, polite and knowledegable
Thanks Justine!
5/5
Very helpful in the process of applying to moving in to the property, any problem is dealt with quickly and efficiently.
Thanks Robert!
5/5
Professional and efficient
Thanks Atholl, much appreciated
5/5
Arden have managed 4 properties for us for many years. They are helpful, responsive, professional and excellent value. We would have absolutely no hesitation in recommending them.
Thanks Robin, This is much appreciated!
5/5
Rating only, no written review.
thank you Jordan
5/5
The Arden team have great communication and is always there when you need them to help. They use very good maintenance service companies that provide prompt and excellent services. Try Arden if you are looking for a property to rent!
Thank you Isabel, this is great to hear, I very much appreciate your comments
5/5
I can whole heartedly recommend Arden to anyone looking for a reliable, consistent, honest and professional letting agent and management company. My experience has been nothing but positive, they handle any issues smooth and efficiently. Azaia my property manager keeps me firmly in the loop with everything which gives me complete peace of mind.
Thanks for this Kat!
5/5
Whole experience has been hassle and stress free. Our letting agent is super friendly, reliable and professional. 0 complaints on my end.
That is very good to hear, thank you Ben!
5/5
Rating only, no written review.
Thanks Charles!
5/5
Arden is first rate and Kat is the GOAT!
Can't get much better than that! Thanks Stephen
5/5
Excellent agents, smooth transition from Smart to Arden, still the same service and I couldn’t be happier having Arden and Kat manage our property.
HI Rozanne, that is great to hear, always a worrying time when things change but we are all here to help, including Kat! Thanks for taking the time to leave the review, that is really apprciated.
5/5
Kat Usher manages property for me. She is reliable, responsive, provides individualized service. I could not recommend anyone more highly. When issues have come up she has been genuinely helpful. She was recommended to me personally and has a big word of mouth fanbase!
Thank you Vasee!
5/5
Arden have consistently provider stellar services to both me as a landlord and also to the tenants that have stayed in the flat Arden manage for me. My relationship with Arden goes back over 10 years and our ongoing relationship is clear demonstration of Arden's continued great performance in managing my properties.
Thank you Mike!
1/5
I wouldn't recommend this company to anyone they send out false allegations for things you haven't done I would avoid. Yes indeed I was a previous tenant and the false allegations and making things up that you haven't done to them so they take and keep all your depoist money back .
I think you may have the wrong company and find that your review is false. We do not have any clients, landlord or tenants with your details, also your other reviews are hidden which I find rather suspicious, if your review is genuine please do feel free to contact our office on: saltcoats@glowhomeslettingandsales.com
5/5
I had Karen for my viewing and everything leading to me renting this new house in York. I genuinely couldnt have asked for a kinder, more attentive estate agent. Karen walked me through every single step, responding nigh on immediately to …
Thank you so much for your glowing review Holly! We’re so glad Karen could make your move-in process smooth and stress-free and she’ll be so happy to know her efforts made your move into your new home a great … More
1/5
Wow, can believe how bad this branch is. Went to book a viewing and was given a time which I could not do, I asked for later and they said this was an inconvenience to them as they were showing someone else the house at that time. You …
Hello, Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience. … More
5/5
Good
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
Brillant estate agent to deal with
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
Staff are always polite, helpful and knowledgable. staff also respond to queries in a timely and appropriate manner.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
Rating only, no written review.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
M&M are fantastic. Very communicative & helpful. I had a house viewing with Adam who was amazing & very personable. He took time with me with the viewing, making sure I had all the information and I had throughly looked around the property without feeling rushed. I really recommend M&M and a huge thank you to Adam for your time and knowledge.
Hello Alex, thanks for your review of our company and Adam in particular! It is very pleasing to see such a great review, it is appreciated! M&M LB.
5/5
I’ve been renting through M&M for nearly a year, though my search had begun sooner than that. I was a bit nervous at first due to horror stories I’ve heard about other letting agents, but to me they remain as just that - stories. I originally got the recommendation from my mum who bought a house through the agency. It is tough to find a place as a young first time renter, but thanks to Daniel, who has since left, I managed to move into my flat. The team at M&M are a very hard working, patient bunch and I’ve never had any sort of negative experience. All repairs and maintenance are tended to quickly and I’ve never had to wait longer than a few hours for a response to an email. Special thank yous to Chris Hollins, Karen Sirett, and Marie Ivey, who are much more patient and kind with me than I ever could’ve been. Great team over there at M&M, including the younger agents who always welcome you with warmth when you come in through the door
Hello Oliwia, what amazing feedback for four of our members of staff from our lettings team. We do pride ourselves in providing the best service possible and always strive to help where we can! Thank you again. M&M LB.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Huntingdon has the most, with 1,164 reviews rated 4.6 out of 5, followed by Royston with 959.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.