Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe would recommend In House especially Charlie who is the most patient person i have ever met. He kept on top of things through the most stressful times. He was always professional, calm and always kept in touch and was always on the end of the phone whenever we had questions. He even kept in touch when we was on leave which we truly appreciated. Thank you so much Charlie for steering us through the move i thought would never happen.
Sheila · 1 February 2026 · Thomas Morris St Ives
Agent replied · 1 September 2026
Thank you so much for taking the time to leave such a kind and thoughtful review. We’re delighted to hear about your experience and that Charlie was able to support you through what we know can be a very stressful process.
Thank you again for choosing In House. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleWe dealt with In House Agents with regard to two potential house purchases and found the team to be very supportive and helpful. They were always easy to contact and quick to respond especially over tricky stages in the purchasing process. We would certainly recommend them.
Helena · 1 February 2026 · Thomas Morris St Ives
Agent replied · 1 September 2026
Thank you so much for taking the time to share your experience. We’re really pleased to hear that you found the team supportive and easy to contact, especially during the more challenging stages of the purchasing process. Your recommendation means a great deal to us, and we wish you all the very best for the future.
★★★★★ 5/5
GoogleWe recently used In House for our house sale and found them to be extremely professional throughout the whole process. We had a lot of interest in a difficult market and eventually found the right buyer. Communication was great at all time, not only chasing our buyer but often appeasing our seller further up the line. Charlie was great and very patient with us, the rest of the team were also very supportive. Would have no hesitation in recommending them.
John · 1 February 2026 · Thomas Morris St Ives
Agent replied · 1 September 2026
Thank you for your kind review. We’re really pleased to hear you felt well supported throughout the sale.
Great communication is so important in a chain, so it’s lovely to know this made a difference. Charlie and the rest of the team will really appreciate your feedback.
Thank you for choosing In House and for recommending us, we wish you all the very best in your new home.
★★★★★ 5/5
Google10/10 Tom found us an excellent tenant for our rental property quickly and smoothly.
He took care of everything from start to finish hassle free.Top notch service from an independent estate agent.Give him a try he will not disappoint.
Graham · 1 February 2026 · Thomas Morris Royston
Agent replied · 1 June 2026
Thank you so much Graham, it was a real pleasure helping yyou find a new tenant for your beautiful apartment.
★★★★★ 5/5
GoogleCharlotte Oxley‑Partington is wonderful - so helpful and friendly. She is great at what she does and is very trustworthy.
Jessica · 30 January 2026 · Thomas Morris Huntingdon
Agent replied · 30 June 2026
Thank you so much for your kind words! Charlotte Oxley-Partington truly values her clients and their trust, and she is dedicated to providing exceptional service. We are glad that you had a positive experience working with her!
★★★★★ 5/5
GoogleChloe is an asset to the team at Thomas Morris, a friendly and helpful person who has facilitated our potential lease quickly and professionally. Thank you!
Phoe · 28 January 2026 · Thomas Morris St Neots
Agent replied · 28 January 2026
Thank you for the 5 star review, your kind comments are very much appreciated
★★★★★ 5/5
GoogleI'm a landlord with three properties and have had a management company manage these for me. I have had numerous issues. In the past twelve months I moved one of the properties to Arden and the difference is like night and day. I feel I can really trust Arden to carry out everything expected in a professional, and that both my interests and the tenants are looked after.
Michael · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thanks for such an amazing review Michael, it is great to hear that you are happy with our servvices.
★★★★★ 5/5
GoogleMalcolm is amazing, helpful and approachable, we Re very well looked after.
Natalia · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
HI Natalia, thanks so much for taking the time to leave this review. malcolm will be thrilled to read this as am I!
★★★★★ 5/5
GoogleHaving been with Arden for several years I have found them friendly and helpful as well as professional with queries being met on a personal level so I don't feel like just 'a number' which is important.
Moira · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Hi Moira, thanks for this review and I am so glad that you feel valued, you are. Our service is very much aboout looking after prople and their properties, not the other way around.
★★★★★ 5/5
GoogleAll the staff at Arden are professional enough to solve the problems of tenants.
Specifically Kate explained very clearly when we first got transferred from other agency.
Santosh · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Hi Santosh,, thanks for taking the time to leave such a lovely review.
★★★★★ 5/5
GoogleVery accessible and helpful staff
John · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Hi John,
Thanks so much for taking the time to leave this review, it is very much appreciated.
★★★★★ 5/5
GoogleAlways looking after out interests - and the tenants.
Norman · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thanks Norman, it is a pleasure working for you, which we have been doing ow for over 18 years!
★★★★★ 5/5
GoogleRating only, no written review.
Ajoy · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thank you!
★★★★★ 5/5
GoogleI have been renting my property through Arden for over 15 years. They provide a consistently good service in a challenging market. The staff, particularly the property maintenance manager Tommy Kirkwood, are always helpful and keep you informed of any issues with your property.
Vivien · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
HI Vivien,
Thank you so much for your review and also the special mention for Tommy. he will be really pleased to read this as he does try his very best to get all maintenance issues resolved as quickly as possible.
★★★★★ 5/5
GoogleI rent my flat through Arden and have only ever had positive experiences! Everyone is extremely helpful and friendly through emails whenever I have been in touch, and the process of logging any issue through their website is very easy.
Millie · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
HI millie,
Thanks so much for taking the time to leave a review and it is lovely to hear that you are being looked after so well.
★★★★★ 5/5
GoogleI have had nothing but positive experience with Arden. I used to find the old version of the year end statement quite confusing to decipher, but that has improved a lot so no issues there anymore. Overall I can't imagine working with anyone else. Everything has always been clear and easy.
Sam · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
HI Sam, thanks so much for leaving a review and also your comments about the software statements. Glad we have moved to Payprop, it is is so clear and easy to understand, well worth the extra costs for us if it makes life easier for landlords and tenants.
★★★★★ 5/5
GoogleI have worked with Tommy and the maintenance team at Arden on many occasions and I always find them to be extremely professional and organised. They have a real desire to to the right thing and its great to be part of that.
Jeanette · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thanks Jeanette, itis a pleasure working with you!
★★★★★ 5/5
GoogleWe have worked with Tommy and the Arden team for many years and have consistently found them professional, responsive, and easy to deal with. They are always proactive and attentive when handling repair requests.
Kym · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thank you Kym!
★★★★★ 5/5
GoogleI was a tenant at Arden and had an excellent experience! They are very attentive, helpful letting agents who maintained our flat well and were very supportive throughout our time at their rental. Kat was especially helpful and responsive during our time there. I would highly recommend them to anyone searching for a flat
Isabel · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thanks Isabel, that is really kind of you to leave such a lovely review!
★★★★★ 5/5
GoogleRating only, no written review.
Stacy · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thanks Stacy, this is a lovely review, we very much appreciate your aking the time to leave this.
★★★★★ 5/5
GoogleRating only, no written review.
Yuyun · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thank you!
★★★★★ 5/5
GoogleArden have managed our property for a number of years now. Always a professional and efficient service. Tommy and the team are always a pleasure to work with and we would highly recommend them!
Douglas · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thanks Doug!
★★★★★ 1/5
GoogleHorrible experience applying to be considered for a rental property with Arden. Not only did we have to pay the full ‘deposit’ in order to submit our application for the property without confirmation of receipt of this deposit, I was asked inappropriate questions about whether I was currently in my overdraft though I had provided plenty evidence of proof of funds. The reasons for denying our application were flimsy and suspicious, but reading between the lines it is possible this company is simply racist and discriminatory given I had provided my photographic ID clearly showing I am a person of colour.
Highly discourage anyone from applying for a rental property with Arden especially after 15 years renting from various agencies and landlords in Edinburgh with no issues.
No apology was provided and the experience was wholly denigrating. The line of questioning was intrusive and unnecessary. It was clear they were simply looking for an excuse to deny the application and it is unclear whether our application was actually discussed with the landlord.
I have never been so insulted and egregiously treated in my life by a property agency. I hope they engage their staff in sensitivity training and exercise more empathy when it comes to tenancy considerations, especially given the nature of the housing market. We had a stellar recommendation from our previous letting agency.
Briana · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
HI Briana,
I am sorry that you were unhappy that you did not meet our application requirements. This was discussed with your landlord wh did not wish to go ahead with the tenancy.
When we accepted your deposit and application it was in good faith and your deposit was reurned to you within 24 hours of the application being declined.
I understand that this is upsetting and I am very sorry that we have caused this, the decision was not taken lightly.
★★★★★ 5/5
GoogleGreat company to deal with and communication with Tommy Kirkwood is always prompt, polite and knowledegable
Justine · 27 January 2026 · Thomas Morris St Ives
Agent replied · 27 May 2026
Thanks Justine!
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