Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire

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Thomas Morris estate agents in Huntingdon, Royston, St Ives and 3 more

4.7

★★★★★ Excellent

3,932 reviews across 6 offices and 5 platforms

www.thomasmorris.co.uk

Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,932 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,806

Reviews on Google

All 6 offices

Facebook logo

4.5 / 5

79

Reviews on Facebook

Business-wide

Yell logo

4.7 / 5

34

Reviews on Yell

All 6 offices

Trustpilot logo

12

Reviews on Trustpilot

Business-wide

Reputation Matters · videoWatch: Steve Thompson on winning with Google reviewsSteve Thompson, Thomas Morris · 16:42

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Thomas Morris's six offices, most reviewed first. Each has its own page.

Latest reviews from every Thomas Morris office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Carl · 7 March 2023 · Thomas Morris St Ives

Agent replied

Thank you for the 5 star rating Carl & Nicole!

5/5

Google

Rating only, no written review.

G · 12 February 2023 · Thomas Morris Huntingdon

Agent replied

Thank you for this 5 star rating.

5/5

Google

Highly recommend Thomas Morris Ramsey. Julie and her team have been fab throughout the process of purchasing our first property. Emails and calls are answer promptly and they are always happy to help with anything you need. I'm sure when the time comes to sell (hopefully not anytime soon) we will use them as our EA. Thanks again!

Rosie · 13 January 2023 · Thomas Morris Ramsey

Agent replied

Thank YOU Rosie! I love the word "fab" and it certainly is a great description of the team at Ramsey.

5/5

Google

Thomas Morris have been entirely straightforward and extremely helpful from the outset. There was no off-putting 'hard sell' to use their services; they provided us with strategic and sensible advice about how to price our house; drew on local knowledge to market the property in the best way to potential buyers; and have been on hand throughout the process to provide further guidance and support. Everyone at the office - Amit, Robert, Fiona and Dominic - has been incredibly professional and pleasant to deal with. I would recommend Thomas Morris to anyone looking to sell in this area.

Nicholas · 14 December 2022 · Thomas Morris Royston

Agent replied

Hello Nicholas. Thanks for your post and 5 star rating. All of the Royston team work hard to deliver great service and it's great to see this recognised.

5/5

Facebook

Could not recommend Sarah and her service enough! Been seeking her advice for 3 years and I wouldn’t go anywhere else for the support.

Summer · 9 December 2022 · Thomas Morris St Ives

Agent replied · 6 February 2024

Thank you for sharing!

1/5

Facebook

Trying to sell our house has been a nightmare and when providing feedback they refused to listen.

Harri · 7 December 2022 · Thomas Morris St Ives

1/5

Facebook

Trying to sell our house has been a nightmare and when providing feedback they refused to listen.

Harri · 7 December 2022 · Thomas Morris Ramsey

1/5

Google

Rating only, no written review.

N · 14 November 2022 · Thomas Morris Huntingdon

Agent replied

Dear "N 1" - We're obviously disappointed at your rating but appreciate you talking the time to leave one.

1/5

Trustpilot

Do avoid Thomas Morris at all costs

My process of purchasing a property started in April 2022. From my first viewing I mentioned to the agent, I got a pet, I also mentioned it on my second viewing with the manager of the branch ( with my friend being a witness) who said that they have known the landlord and the vendor ( deceased) and ensured me that it shouldn't be a problem. Nothing was noted in the advert either. The office recommended me a mortgage adviser but we had an issue getting a decent mortgage due to location and therefore lower price was proposed and accepted. Paid £490 for the mortgage advisor. Meantime I started the process with the solicitor, paid for the search ( approximately £350) and the nightmare began. It took 5 months to go through the process. At one point the solicitor 'disappeared' without even sending an email or someone from the office having the courtesy to contact me that she is on long leave. I could not reach out the office ( message on the phone about how busy they are and I should contact my solicitor), and my solicitor not answer( another message about how I will hear from her when she is back but not said when) and the estate office did not even bother to check on the process - why would they, it is not high purchase, right? If I remember correctly it was for about a month. Absolute nightmare in communicating, yeah emails were sent out if I chased it, the estate office would send their email but that was it, weeks and weeks of waiting but no one really got to the bottom. I raised my concerns with my solicitors and the agency so many times but I hardly got any reasonable advice apart from 'it's up to me how Am I supposed to know what the process is like - isn't that the reason why people hire professionals to make the process safer and easier for them? 5 months in, in addressing last two enquiries, suddenly the landlord does not accept pets. Where was my solicitor and what kind of job was she doing when this was the potential risk? Where was the estate office in communicating with the landlord who they knew to know this in the first place so I would even bother to start the process? Why was this not in the advert? So about £850 shorter, wasted 5 months of my life on this, with a rapid increase in the mortgage rates atm where I could move on and buy something by then, the solicitor did not even bother to forward me the last communication with the vendors' solicitor so I can see how things were closed off. We agreed she would not address one point, totally dismissed. Basically I hired a admin for sending the emails in and out but when I suggest a meeting with the vendor and landlord, I was told that I could say something inappropriate. Interestingly, there is no problem to communicate with the sellers with other properties, they often show you around. Very unprofessional. Maybe you jump around people who buy expensive properties, but you should be ashamed of yourself - both offices for dealing with clients this way. Disgrace. Everyone was aware I got a pet, and no one was bothered. The estate office did not even have the guts to call and say we are sorry. In 2022 there are landlords who think that dog barking is an unjustifiable reason while barking is a natural way of communicating for canines and I work from home full time. Plus there was a change in law recently on this so where was my solicitor and where was the agency???????? Never ever. Shame on you, all of you.

Jana · 7 November 2022 · Thomas Morris St Neots

5/5

Google

Lauren and Lucy have been great in helping my husband and I with the process of getting our property finalised. We cannot thank them enough for being so polite, patient and thorough. Thank you for being great agents and couldn't recommend the company enough!

Abby · 25 October 2022 · Thomas Morris Huntingdon

Agent replied · 24 October 2024

Thank you Abena - we really do appreciate your 5 star rating and comments, particularly with regard to our politeness and patience.

5/5

Google

Rating only, no written review.

Anna · 15 October 2022 · Thomas Morris Huntingdon

Agent replied

Thanks for the 5+star review Anna!

5/5

Google

Friendly communication with Amit, smooth procedure, and quick support when needed

G · 15 October 2022 · Thomas Morris Royston

Agent replied

Thanks for the 5 stars and review!

5/5

Google

Justyna , Made buying a house such a breeze! I was new to home buying, and have heard horror stories from friends and family about terrible agents. (JF) was professional and personal! She never made me feel uncomfortable and helped me every …

Adrijon · 14 October 2022 · Thomas Morris St Ives

Agent replied

Hi There Adrijon and thank you for your rating and comments.

5/5

Google

The service provided by Thomas Morris in the sale of our property was outstanding from start to finish with smart pre-sale advice through to managing viewings to closing the final deal. …

Robert · 14 October 2022 · Thomas Morris St Ives

Agent replied · 7 June 2024

Many thanks Robert - I will pass on your comments to the team at St.Ives

5/5

Google

I had a great experience working with Thomas Morris and would definitely recommend them to anyone in the future. Jemma was absolutely fantastic helping in getting the move over the line. …

Ian · 14 October 2022 · Thomas Morris St Ives

Agent replied

Great review Ian - thanks!

5/5

Google

Jemma at Thomas Morris was brilliant dealing with our house purchase in St Ives, keeping the seller informed of the progress every step of the way. The sale of our own property was incredibly complicated and lengthy and without Jemma we …

Felicity · 14 October 2022 · Thomas Morris St Ives

Agent replied

We really appreciate your comments Felicity as will Jemma and the rest of the fantastic team at St.Ives.

5/5

Google

The whole team were brilliant but in particular Jemma worked so hard at the final hurdle. She chased people and managed to pull the whole transaction together. She chased the Completion date for me so that we managed to Exchange today. …

Sheila · 14 October 2022 · Thomas Morris St Ives

Agent replied

Sheila - thanks for your kind comments and 5 star rating. Jemma and the team really appreciate it.

5/5

Google

My partner and I have just exchanged on a house sold by Thomas Morris. They have been excellent throughout the entire process, from the initial viewing of the house, to this final part. They kept in contact with us, and chased solicitors …

Chris · 14 October 2022 · Thomas Morris St Ives

Agent replied

HI Chris and thank you so much for posting such a detailed an complimentary review - Jemma and the rest of the team at St.Ives will be pleased to read your words.

5/5

Google

The Thomas Morris St Ives branch handled our house sale brilliantly from start to finish. Every member of the team was very professional, communicative and friendly at every step of the process - from the valuation and listing done by Dan …

Andy · 14 October 2022 · Thomas Morris St Ives

Agent replied

Hi Andy and thank you for your post and your offer of recommendation. I'll let the team know about your review.

5/5

Google

Jemma and the team worked very hard to help us through what was a difficult purchase. They were communicative and proactive, helping to smooth over numerous bumps in the road (none of which were their fault). …

Stephen · 14 October 2022 · Thomas Morris St Ives

Agent replied

Thank you Stephen. Your comments and rating will be passed on to the team at St.Ives.

5/5

Google

CALUM WEAVER, St, Neots office, what a superstar!!! …

Christina · 8 October 2022 · Thomas Morris St Neots

Agent replied · 22 May 2026

Thanks for this!

5/5

Google

I have been dealing with Nidhi Shah for my buy to let investment mortgage and must say she has been fantastic! Always keeping you in loop, updating with all the information and never made me feel left out. Communication is what I have been …

Dev · 8 October 2022 · Thomas Morris St Neots

Agent replied · 27 May 2024

Hi Dev - what a brilliant review. Thank you so much for taking the time to post your thoughts... and for the 5 star rating!

5/5

Google

Calum Weaver has been phenomenal in providing support and advice regarding the rental of my property in Wyboston. His energy and enthusiasm has made a huge difference to what has been a difficult transition. Congratulations to Thomas Morris …

Annie · 8 October 2022 · Thomas Morris St Neots

Agent replied

Well thank YOU Annie! I will let Calum and the office at St.Neots know about your review and rating.

5/5

Google

I’m rarely surprised by the quality of a service of an organisation and I’m even rarer to leave a review but I honestly cannot speak highly enough of the team and specially Chloe Faris . From start to finish Chloe managed the process with …

Tim · 8 October 2022 · Thomas Morris St Neots

Agent replied · 5 June 2024

Thank you Tim - I really appreciate your comments and will make sure they are passed on. Thank you for leaving this review and for your 5 star rating!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Thomas Morris is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Thomas Morris is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.

EA Masters by year, 2018 to 2022

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

RAN Awards

Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.

RAN Awards winners in four years, the group and its branches: 2017, 2019, 2021, 2023.

RAN Awards by year, 2017 to 2023

Source: RAN Awards winners lists, as published, linked by year.

More industry awards: ESTAS, The Negotiator Awards and The British Property Awards

ESTAS

Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2018, 2019.

ESTAS awards by year, 2018 to 2019
  • 2019 1 award ESTAS 2019 winners

    • WinnerESTAS 2019: Best Local Group by Region, East OF England
  • 2018 1 award ESTAS 2018 winners

    • WinnerESTAS 2018: Best Local Group by Region, Central England

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.

Negotiator Awards winners in eight years, the group and its branches: 2015, 2016, 2017, 2018, 2019, 2021, 2022, 2023.

Negotiator Awards by year, 2015 to 2023

Source: The Negotiator Awards winners lists, as published, linked by year.

The British Property Awards

Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.

British Property Awards winners in one year, the group and its branches: 2022.

British Property Awards by year, 2022

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Thomas Morris

Which Thomas Morris office has the most reviews?

Huntingdon has the most, with 1,152 reviews rated 4.6 out of 5, followed by Royston with 947.

Where are the Thomas Morris offices?

The six Thomas Morris offices, by town:

  • Biggleswade: 1 Market Square, Biggleswade, Bedfordshire, SG18 8AP
  • Huntingdon: 59 High St, Huntingdon, Cambridgeshire, PE29 3DN
  • Ramsey: 9 Great Whyte, Ramsey, Cambridgeshire, PE26 1HE
  • Royston: 6 Melbourn St, Royston, Hertfordshire, SG8 7BZ
  • St Ives: 24-26 Crown St, St Ives, Cambridgeshire, PE27 5AB
  • St Neots: 4-6 Market Square, St Neots, Cambridgeshire, PE19 2AW
Has Thomas Morris won any awards?

Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.

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