5/5
GoogleGreat personable experience fully informed on questions and encouraged throughout well done!
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,823 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.
2,785
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)101 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleVery professional and personalised approach. Reliable and courteous. Absolute pleasure to deal with.
5/5
GoogleMe and my husband had a first viewing for potential property and Rosie took us round, she was very professional and she answered all our questions. Very pleased.
4/5
TrustpilotIsabela
Isabela, the agent who showed the property today, was absolutely fantastic! 🌟
5/5
Trustpilot3 time selling with personal agent!
We have used the personal agent for all three sales now, and every time we’ve been really happy with the service they’ve offered.
5/5
GoogleMet Sammy today for a viewing and she was lovely! Really helpful, full of useful advice, and happy to answer all our questions. Made the whole experience relaxed and enjoyable.”
Agent replied · 12 September 2025
We really appreciate your review Kumar
5/5
GoogleThe personal agent has been brilliant, Isabel is a lovely, friendly agent, had a lot of knowledge about the houses she showed us, even thou on one she was covering for a colleague. We have not found the one, but she has suggested other viewings that are very close to our needs. We will keep looking and hopefully we will find our dream house. especially Sammy who has gone above and beyond in helping us on our search for our dream home. She has been great at sending over houses for us to view and is very friendly and helpful. The search still continues but I believe with sammy’s help we will find a home that is for us
Agent replied · 12 September 2025
We are on the case Abbie, and thank you for your review
5/5
GoogleSammy is a lovely and friendly agent, who really listens to your requirements and matches what you are looking for. For this reason I couldn't recommend her more and we will be using her to continue our home search over other agents.
Agent replied · 12 September 2025
Thank you Jessica, and lets find that house for you
5/5
GoogleSammy Voller, at The Personal Agent Banstead, has been incredibly helpful in my search for a new home. She's been brilliant at arranging viewings for me, always making the process easy and efficient. Her communication is top-notch; she's kept me in the loop every step of the way, and I never felt like I was waiting around. I truly appreciate her proactive and supportive approach. I highly recommend Sammy and The Personal Agent, to anyone looking to buy or sell a property.
Agent replied · 12 September 2025
Thank you Emily, I really appreciate your kind words
5/5
GoogleRating only, no written review.
Agent replied · 12 September 2025
Thank you for your 5 star review
5/5
GoogleMichelle Hobbs from Epsom Personal Agent has been really helpful, provided useful information, and got things done in a very speedy manner. Highly recommended.
5/5
GoogleI have been using The Personal Agent for a number of years, I have always received an excellent and professional service from all team . Very pleased with the service,
Agent replied
Thank you for your review. We are glad our team performed in both a professional and excellent manner!
5/5
GoogleSammy was very helpful , polite and friendly . I received all the answers to my questions and felt well informed from the information Sammy gave me .
Agent replied · 13 April 2026
Thank you for sharing Nicola; thats great to hear.
5/5
GoogleVery happy with the level of service and information, they kept me in the loop and I never felt that they had forgotten me.
Agent replied · 13 April 2026
Thats great to hear, and thank you for sharing.
5/5
GoogleDan was helpful, professional and kept in touch regularly throughout the process to ensure he could support and help it run smoothly.
5/5
GoogleRating only, no written review.
5/5
GoogleSammy Voller was great! Helping me to view this property. Very Professional, friendly and helpful! One of the best Estate Agent I have met!
Agent replied · 13 April 2026
Thank you for sharing Visvalingam
5/5
GoogleSarah did a brilliant job helping us sell our parents house for us, taking a lot of the strain away, thank you
Agent replied · 13 April 2026
Thank you for sharing Barry, and for trusting us with the property.
5/5
GoogleRating only, no written review.
Agent replied · 13 April 2026
Thank you
5/5
GoogleI have been using The Personal Agent for a number of years, I have always received an excellent and professional service from all team . Very pleased with the service,
Agent replied
Thank you for your review. We are glad our team performed in both a professional and excellent manner!
5/5
GoogleWe highly recommend the Personal Agent, Stoneleigh. All the staff we dealt with for our house sale were friendly and professional...Liam was great in terms of getting the property valued and marketed and then Dan who followed it through was attentive to our needs and communicated very well with us throughout the process. Thank you for making a stressful period as straightforward and pleasant as possible.
Agent replied · 12 September 2025
Thank you for using us Angela and your review, its really appreciated
5/5
GoogleDan was the main agent I dealt with at Personal Agent. When he was doing the viewings he took time to show my property to prospective buyers he knew my property and this showed in the feedback. . He always kept me informed feedback from the viewings. When I called and he wasn’t available he would always call me back. I have used personal agent before and would recommend them and Dan to others.
Agent replied · 12 September 2025
Thank you for your review Mandy, and for using us again
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
