Trusted Agent profile

Sutton Kersh estate agents in Liverpool

4.4

★★★★★ Great

842 reviews across 3 offices and 3 platforms

Sutton Kersh has three offices, all in Liverpool. Together they have 842 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.6 / 5

752

Reviews on Google

All 3 offices

Yell logo

1.9 / 5

17

Reviews on Yell

All 3 offices

Trustpilot logo

73

Reviews on Trustpilot

Business-wide

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Our offices

Sutton Kersh's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Sutton Kersh office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

I will NEVER use the services of this estate agen ever again.. I have no time to go into detail. I will simply say that it was the worst and most unprofessional service ever. Be guarded!!!NegativeQuality, Value

David · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Hi David, I am sorry to read you feel this way and whilst I note that you do not have the time to provided reasons for your comment, we do take such comments very seriously and as such, should you later wish to discuss your concerns fully, you can contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations

5/5

Google

The staff were brilliant, and sorted my enquiries so promptly. I thought they were first class and so helpful to me when I was dithering..all went well and was very satisfied with the outcome.

Kevin · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

No response to my offer email which was sent 3 times for chase up. Got to know the property was sold on Zoopla today still without reply from the agent. It is obvious that someone offered higher and my offer was totally ignore.NegativeResponsiveness, Professionalism

Yan · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Hi Yan, Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

Kayleigh was the person who helped us all the way through from first viewing to giving us our keys to our new home. Kayleigh was very polite, patient, friendly and always professional throughout. Highly recommended Sutton Kersh. Thank you very much Kayleigh.PositiveProfessionalism

Emma · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

The letting team at Sutton Kersh on Allerton Road are wonderful, friendly, helpful and knowledgeable. They have been our letting team for over 5 years now and we have had the most straightforward and stress-free time thanks to them. Huge thank you, could not recommend them more.

Kate · 15 June 2021 · Sutton Kersh Liverpool (38)

Agent replied · 14 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Staff totally lovely ,helpful and very professional kayliegh is a credit to sutton kersh

John · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for your wonderful comments and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna.

1/5

Google

Phoned multiple times before anyone answered. Booked a viewing which they confirmed by email. No one turned up. "We phoned but you didn't answer so we cancelled". No message left, no text or email. Unprofessional and lazy.

Ken · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

hi ken, Please contact us via review@countrywide.co.uk. with full details of your experience so that we can look into this matter further for you. Kind Regards, Scott (Customer Relations Team)

5/5

Google

We moved just before Christmas! I know ... Crazy right? The Sutton Kersh team helped us all the way until we got the keys. They are simply Brilliant!

Justin · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

Peter and his team have been outstanding in selling my parents home after their deaths. Sensitive , funny , helpful and offering professional guidance throughout a very difficult time. 10/10.

Raphael · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott

5/5

Google

A really fantastic lettings department team at the West Derby branch. Thorough, helpful and patient. We received an exceptional service from Kayleigh and Sue, really appreciate all your help!

Adrian · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

1/5

Google

Terrible service. It took days of calling and sending emails (during weekday work hours) to set up a viewing of a house. We were then stood up without any explanation after waiting for half an hour outside the viewing. We of course called, but no one answered. I sent an email requesting an explanation but that was weeks ago. Nothing. The house is still for sale so I can't imagine what their plan is there.

Emma · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

Kayleigh was very very good, explained all details and was very polite and helpful on the phone and in person A credit to your company. Also had good experience from like also as he very helpful But Kayleigh went above and beyond in her role, thank you

Taff · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Amy.

5/5

Google

Kayleigh and Sue from the lettings team have been fantastic. Very professional and informative - no task is too much to ask of them. After experiencing what I can only describe as a year of of hell with my previous estate agents, Kayleigh and Sue were determined to find me the right tenant and they did all this within 3 days of marketing the property!! I've been wowed by the level of service Sutton Kersh provides and wouldn't use anybody else moving forward :) Thank you!

Jennifer · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

5/5

Google

I would like to thank Kayleigh Chadwick for all her and help, support an patience during the process of moving into the property. We both found the service with Kayleigh excellent from the start of the process right up until yesterday when we signed the tenancy agreement. I would definitely come to Sutton Kersh again if I was looking for a property and that's all down to Kayleigh. I would also like to thanks Luke & Sue who helped us yesterday when my mum couldn't remember her log in details for her emails. They were both very professional, friendly and sorted the problem out straight away. Thanks again for everything you done for us. My mum and I are really excited to move into the property.

Lauren · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

5/5

Google

I recently bought a property from Sutton Kersh - West Derby branch. Josie has been more than amazing. Lettings team has been amazing as well, thank you Sue, thank you Kayleigh. Property was let at no time, everything went smooth and fast. I am sure I forget some names there, my apologies to them. The overall experience was great, that's the one place I would definitely use again.

Pavlos · 25 August 2020 · Sutton Kersh Lettings

Agent replied · 24 August 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

4/5

Yell

Lettings

I've read the previous reviews and am surprised at their negative tone! Yes, I did experience some difficulty with the new software that the company is now using, but the staff worked hard to get round the problems. Everything got sorted out in good time and the staff were pleasant and helpful during the whole process. Well done Shauna, you're a star!

ErrolG-3 · 21 August 2020 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

5/5

Google

Probably the best estate agents I've ever dealt with 🙏🏼 …

Zino · 16 June 2020 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

5/5

Google

Fantastic from SK - Debbie, Dan, Jamie and Shirley are a proactive and highly responsive team and helped with every stage of the transaction, going above and beyond on several occasions. A huge thank you for all your help and support. 5* service

Patrick · 16 June 2020 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

Hugely helpful at every step of the move, even when things slowed down through no fault of their own. Quick responses and informative advice. We always felt like we were in good hands. We would highly recommend SK.

J · 16 June 2020 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

1/5

Google

Absolute joke of a company. Had a viewing at Waterloo Warehouse, had no confirmation call on the day although it was confirmed a couple of days earlier via text. Turned up five minutes before my viewing and gave them a call to ask where to go as I had no instructions and was advised the viewer would come down and meet me. Waited a further 15 minutes in the rain and still nothing so I called back into the office and they advised they where unable to get in touch with the viewing agent. Terrible service when looking for an apartment.

Mitchell · 16 June 2020 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Hi Mitchell, I am very sorry to read that this is the way you feel. So that we can address any concerns you may have, and also verify you as a client of ours, please can you contact us at review@countrywide.co.uk. to discuss further. Kind regards, Scott (Customer Relations Team)

5/5

Google

An absolute pleasure to deal with, kept me up to date with developments and answered any questions I had without hesitation. Would highly recommend them, I dealt with Dan Hamilton and he was very professional and courteous at all times. Five Star !!

Jo · 16 June 2020 · Sutton Kersh Liverpool (30 -32 Exchange Street East)

Agent replied · 15 June 2024

Thank you for your 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Sutton Kersh

Which Sutton Kersh office has the most reviews?

Liverpool (38) has the most, with 427 reviews rated 4.4 out of 5, followed by Liverpool (30 -32 Exchange Street East) with 319.

Where are the Sutton Kersh offices?

The three Sutton Kersh offices, by town:

Has Sutton Kersh won any awards?

Yes. In The Trusted Agent 2026 awards: Sutton Kersh, Liverpool won Gold.

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What do you need help with?

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