5/5
FacebookRating only, no written review.
Trusted Agent profile · Gloucestershire, Staffordshire, West Midlands and more
Surelet reviews in Burton upon Trent, Gloucester, Smethwick and 2 more
★★★★★
894 reviews across 5 offices and 2 platforms
Surelet has five offices, in Burton upon Trent, Gloucester, Smethwick, Cheltenham and Hemel Hempstead (Gloucestershire, Staffordshire, West Midlands and Hertfordshire). Together they have 894 reviews on two platforms, rated 4.4 out of 5 overall.
612
Reviews on Google
All 5 offices
282
Reviews on Facebook
All 5 offices
Our offices
Surelet's five offices, most reviewed first. Each has its own page.
- Surelet Burton upon Trent14 Market Place, DE14 1HA442 reviews · 298 on Google (4.3)0 in the last 90 days
- Surelet Gloucester7a Worcester Street, GL1 3AJ353 reviews · 215 on Google (4.4)0 in the last 90 days
- Surelet Smethwick346 Bearwood Road, Edgbaston, B66 4ES63 reviews · 63 on Google (3.4)0 in the last 90 days
- Surelet Cheltenham23 Bath Street, GL50 1YA36 reviews · 36 on Google (3.0)0 in the last 90 days
- Surelet Hemel Hempstead5a Marlowes, HP1 1LA0 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Surelet, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Surelet office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
FacebookRating only, no written review.
5/5
FacebookRating only, no written review.
5/5
FacebookNia is a credit to the team and was super helpful showing me a property! Thank you Nia! ????
Agent replied
Thanks for the lovely review Amy ????
5/5
Facebook13 years of excellent service. I am happy to recommend.
5/5
FacebookNia provided a very friendly and thorough service; I would recommend her to others and would definitely use her again in the future.
Agent replied
Lovely review, thanks Claire ??
5/5
FacebookNia helped my sister find a lovely first home- and when the time came for her to move again all viewings were carried out with her consideration and with notice.
Agent replied
Thank you for your review Laura :)
5/5
FacebookI've have always received exceptional support and guidance from the sure letting gloucester branch. My correspondence and "go-to" guru has been Nia. She really makes you feel like she cares about the tenants best interest and always has a friendly manner. Because of this I know I can approach her about any problems that may arise. 110% recommend this company!
1/5
FacebookTo start with I was very happy. Minute I moved in and pay all money they wasn't interested. Been waiting over a week now for information to move out. It's that bad with this company I'm ending my tenancy early!! Never going to this company again!
Agent replied
Hi Cheryl, I'm sorry you feel this way, please private message us your property address and telephone number and one of the managers will call you tomorrow morning.
4/5
FacebookMy Property has been managed by surelet for the past three years, as I live abroad I rely completly on the management team especially steph to make sure that everything runs smoothly. They are great at making sure both tenant and landlord are happy and any problems get sorted as quick as possible. Thanks for all your hard work!
5/5
FacebookGreat customer service,Nia is wonderful,a true asset to the company ??????????
Agent replied
Thanks for the great review Sarah ??
5/5
FacebookVery impressed with the service I have had from Stephanie Gratton wouldn't go anywhere else, professional, courteous & reliable..... A class service
Agent replied
Thanks for the review Jason ??????
5/5
FacebookRating only, no written review.
Agent replied
I rented with them for 6 years over 3 properties and would recommend the company to anyone . My situation was quite sensitive at times and I found the staff very sympathetic and extremely helpful .
2/5
FacebookWe have been very pleased with the help received from Surelet over the past few years. If there were any problems, they were brought to our attention and dealt with swiftly and efficiently.
Agent replied
Thanks for the great review Margaret ??
5/5
FacebookSteph has managed my property for a few years now and she's been fab! I have been out of the country a lot and she makes everything so easy for me. I have complete peace of mind letting thought her and I have never had any problems! Great!
Agent replied
Thank you so much for your lovely review Samantha ??
5/5
FacebookGreat service, polite and friendly agent very happy with their work!
Agent replied
Thank you ??
5/5
FacebookI would highly recommend Surelet for your letting needs. Steph is very helpful and always goes out of her way to make sure any problems/concerns are dealt with swiftly. She is very polite, reassuring and informative.
Agent replied
Thank you so much for your kind review Stacey ????
5/5
FacebookWould recommend, great service and people
Agent replied
Thanks Lee ??????
5/5
FacebookPolite, efficient and a general pleasure to deal with. Any landlords looking for a smooth let from marketing to tenants moving in, then speak to the great Gloucester team!
Agent replied
Such a great review thanks Paul ??????
4/5
Facebookgreat staff friendly service and helpful :)
Agent replied
Thanks you for your kind review ??
5/5
FacebookFriendly staff, explained everything when looking for a property, mightily impressed!
Agent replied
Thanks for the great review Rory :)
5/5
FacebookHave had my two properties for some nine years and am satisfied with the good service the team give, always prompt with getting properties live, good feedback and show good listening skills with the landlord to carry out instruction. I would definitely recommend Surelet.
Agent replied
Thank you so much for your lovely review :)
4/5
FacebookRating only, no written review.
5/5
FacebookI highly recommend Surelet Gloucester! As a new landlord I really value their expertise - Jemma took the time to explain what I needed to know/do, guided me through the whole process and kept me very well informed throughout. My property was let very quickly (within a few days!!) and I'm very impressed with the efficient, hassle free and professional service received. I will continue to use Surelet and will be recommending you guys! Thank you :)
Agent replied
Thank you so much for your lovely review Bec, it also helps to have a lovely Landlady like you to work with too! Jemma x
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Surelet
How many reviews does Surelet have?
Surelet has 894 reviews across its five offices, rated 4.4 out of 5 overall: 612 on Google, 282 on Facebook.
Which Surelet office has the most reviews?
Burton upon Trent has the most, with 442 reviews rated 4.5 out of 5, followed by Gloucester with 353.
Where are the Surelet offices?
The five Surelet offices, by town:
- Burton upon Trent: 14 Market Place, Burton upon Trent, Staffordshire, DE14 1HA
- Cheltenham: 23 Bath Street, Cheltenham, Gloucestershire, GL50 1YA
- Gloucester: 7a Worcester Street, Gloucester, Gloucestershire, GL1 3AJ
- Hemel Hempstead: 5a Marlowes, Hemel Hempstead, Hertfordshire, HP1 1LA
- Smethwick: 346 Bearwood Road, Edgbaston, Smethwick, West Midlands, B66 4ES
Has Surelet won any awards?
Yes. In The Trusted Agent 2026 awards: Surelet, Hemel Hempstead won Platinum.
