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Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more

4.6

★★★★★ Excellent

6,739 reviews across 9 offices and 4 platforms

www.streetsahead.info

Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,739 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

5,288

Reviews on Google

All 9 offices

Facebook logo

4.7 / 5

398

Reviews on Facebook

Business-wide

Yell logo

3.0 / 5

2

Reviews on Yell

All 9 offices

Trustpilot logo

1,051

Reviews on Trustpilot

Business-wide

Our offices

Streets Ahead's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Streets Ahead office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Fantastic experience from start to finish ! A brilliant team.

Lee · 5 June 2025 · Streets Ahead Coulsdon

5/5

Google

Great experience working with Lee and the team. Helpful, professional and friendly at every stage.

Steven · 5 June 2025 · Streets Ahead Coulsdon

5/5

Google

Had a viewing today with Shannon and she was excellent! She was early to the appointment, professionally dressed and very welcoming. She knew all the answers to the questions we had and even went above and beyond! Thank you Shannon for a lovely viewing experience.

Emily · 5 June 2025 · Streets Ahead Coulsdon

5/5

Google

Claire was first class in showing us the property and quickly producing a Memo of Sale as soon as the offer had been accepted. She dealt with a hefty bump in the road very professionally, ensuring that we remained the buyers of the property. Peter handled all the mechanics very well; it's the first time I've had first hand experience of a role like his, and now i don't know why everybody doesn't do it!

David · 5 June 2025 · Streets Ahead Coulsdon

5/5

Google

The staff we dealt with were professional, approachable, knowledgeable and enthusiastic. Nothing was too much trouble, they both went above and beyond to ensure the purchase process was smooth and timely. They always returned our calls and were proactive in moving things forward.

Lee · 5 June 2025 · Streets Ahead Coulsdon

5/5

Google

Rating only, no written review.

Keiichi · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your 5-star review! If there's anything we could help you in the future, don't hesitate to contact us!

5/5

Google

Rating only, no written review.

Patrick · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your 5-star review! If there's anything we could help you in the future, don't hesitate to contact us!

5/5

Google

Michael was incredible. He gave so much of his time, patience and calm for what is often a stressful process. I know he did this for the other side too. An honest broker, a wise support and brought the transaction from beginning to end.

Samuel · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your amazing feedback! We’re thrilled to hear that Michael provided you with such dedicated support throughout the process. His patience and calm demeanor truly make a difference during what can be a stressful time. Your appreciation means a lot to us! If you need anything in the future, please don’t hesitate to reach out. Thank you again!

5/5

Google

Always have been a very professional estate agent in all the areas they cover.

Brad · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your kind words! We’re glad to hear that you’ve had a positive experience with our professionalism across all the areas we cover. Your feedback is greatly appreciated! If you ever need assistance in the future, feel free to reach out. Thank you again!

5/5

Google

Good service and professional experience provided by Nathan. We just brought our first home. He provides lots of help that make the deal go through. Highly recommend him to anyone who is selling or buying the house.

Karina · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your wonderful feedback! We’re thrilled to hear that Nathan provided you with a professional experience and was so helpful in getting your first home. Your recommendation means a lot to us, and we appreciate your trust.

5/5

Google

Professional. Clearly explained the selling process. Met all his commitments.

Clive · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your 5-star review! We pride ourselves on clear communication and meeting all commitments. If you have any further feedback or questions, feel free to reach out to us. We appreciate your business!

5/5

Google

Very good company. My contact was available 24/7, very knowledgeable and helpful, plus it's a lot easier to deal with a smaller, non-corporate company with really good customer service

Roy · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your kind words! We take pride in providing 24/7 availability, knowledgeable service, and top-notch customer care. We appreciate your support and look forward to assisting you again in the future.

5/5

Google

Nathan was a delightful and very helpful agent that was very systematic and thorough in their approach and helped us get over the hurdles we experienced. We are now comfortably living in our new home.

Neal · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your kind words! We are thrilled to hear about your positive experience with Nathan. We strive to provide a systematic and thorough approach to ensure a smooth process. Enjoy your new home, and feel free to reach out if you need anything in the future!

5/5

Google

Professional team with excellent communication and support.

Precise · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your kind words! We pride ourselves on our communication and support. We're here whenever you need us!

5/5

Google

Rating only, no written review.

Eda · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for the 5-star review! We're thrilled to hear that you had a great experience with us. We appreciate your feedback and hope to see you again soon!

5/5

Google

Bailey was very good man.

Akshar · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your kind words! We're glad to hear that Bailey provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future.

5/5

Google

I can’t recommend Lloyd highly enough! Having known him for years, I trusted him completely to handle the sale of my dad’s house, and he exceeded every expectation. From start to finish, he was professional, proactive, and always available, responding to calls and messages almost instantly. He kept me informed at every stage, making what could have been a stressful process feel effortless. When the first buyer fell through, Lloyd didn’t miss a beat, he found a new buyer within weeks, and the sale went through smoothly. He also went above and beyond by connecting me with the right people to help clear the house, making the entire process so much easier. His dedication, efficiency, and expertise truly set him apart. If you're looking for an estate agent who genuinely cares and delivers outstanding results, Lloyd is the one!

Charli · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you so much for your glowing review! It was a pleasure to assist you with the sale of your dad's house. I'm thrilled to hear that you found my services professional and efficient. Your feedback means a lot, and I'm always here to help with any future real estate needs. Thank you for choosing me as your estate agent!

5/5

Google

I had the absolute pleasure of working with Laquarn as my lettings agent, and I couldn’t have asked for a better experience. From the very start, he was incredibly professional, friendly, and attentive. His communication was top-notch, he kept me updated at every step, ensuring I was never left in the dark about any changes or developments.

Seair · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your kind words! We strive to provide top-notch service and are thrilled to hear about your positive experience with Laquarn. We value clear communication and will continue to keep you informed every step of the way. We look forward to working with you again in the future!

5/5

Google

Rating only, no written review.

Simataa · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for the 5-star review! We're delighted to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon. If you have any suggestions for improvement, please feel free to share. Your feedback is greatly appreciated!

4/5

Google

The process of moving made easy and fast. 100 % would recommend.

Isel · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for recommending us! We strive to make the moving process easy and fast for all our customers. If you ever need assistance in the future, feel free to reach out. We appreciate your feedback!

1/5

Google

I had a very disappointing experience with this agency. They confirmed my property viewing, and I even took a day off to attend. However, when I arrived at the location, I was informed by L.Bailey that the viewing had been canceled, without any prior notice. It was highly unprofessional and a complete waste of my time. A simple notification would have been appreciated. I would not recommend dealing with such unreliable service.

Purvank · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for your feedback, we are investigating why this happened and can only apologise to you for this miscommunication. We want to uphold the very highest standards with customer service and communication, this isolated situation will now be investigated internally and ensure that all future communications are ahead of schedule. We apologise that on this occasion this wasn’t the experience that we would have expected you to had.

5/5

Google

Worked with Lloyd on a purchase and it was a very straight forward process. Looking forward to our next purchase

Hussi1982 · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

Thank you for the kind words! We're so glad to hear that your experience with Lloyd was smooth and straightforward. We look forward to assisting you with your next purchase!

1/5

Google

I had a very disappointing experience with this letting agency. Despite always paying rent on time, they unfairly deducted £250 from my deposit for two light bulbs and refused to consider any reasonable resolution. Communication was poor and stressful, with inconsistent and unjustified claims. I reported issues with the boiler and extremely high utility bills, but they dismissed my concerns after a very basic inspection. Unfortunately, the agency offers little support to tenants and shows no openness to feedback. I do not recommend renting through them.

Alex · 3 June 2025 · Streets Ahead Coulsdon

Agent replied · 3 June 2026

We sincerely apologise for your experience and understand your frustration. Your concerns regarding the repairs and the impact on your family's health are very serious to us. Please reach out to our management team directly at 020 8958 1118 so we can address this issue promptly and ensure your needs are met. Thank you for bringing this to our attention.

1/5

Google

I had a very disappointing experience with this agency. After signing the tenancy agreement, completing referencing, paying the deposit, and receiving verbal and written confirmation of a move-in date, I was informed just one day before moving that there was an issue with the property. Despite repeatedly checking in throughout the week, I received no updates. My wife and I had already packed, taken time off work, and even removed our names from our previous accommodation. The lack of communication, last-minute cancellation, and poor handling of the situation caused significant stress and inconvenience. Literally we have no place to stay. I would advise others to be cautious and ensure they receive a fully signed contract and clear confirmation before making any commitments.

Jikku · 2 June 2025 · Streets Ahead New Homes

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.

British Property Awards winners in two years, the group and its branches: 2023, 2024.

British Property Awards by year, 2023 to 2024

Source: The British Property Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.

Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about Streets Ahead

Which Streets Ahead office has the most reviews?

London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,487.

Where are the Streets Ahead offices?

The nine Streets Ahead offices, by town:

Has Streets Ahead won any awards?

Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.

Reviews may appear on more than one platform.

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