Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more

★★★★★ 1/5

Google

don't rent with them, house full of problems, beautiful but fake!! They just want your money!! Calls are not answered, lack of professional ( house not prepared for renting)

Monica · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

Terrible service receptionist was laughing at my issue with others whilst she thought I was on hold and the manager hung up on me whilst telling me to call the police if I have an issue.

Humzah · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

Rating only, no written review.

Philip · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

Absolute Nightmare of an Experience If I could give this agency zero stars, I would. From start to finish, my experience was nothing short of a disaster. Here are just a few of the many issues I encountered: 1. Incompetence and Unprofessionalism: The staff seemed completely clueless about their own processes and services. They were consistently unhelpful and displayed a lack of basic professional etiquette. It felt like they were more interested in chatting among themselves than attending to clients. 2. Communication Failures: Reaching anyone at this agency was a Herculean task. Calls and emails went unanswered for days, and when I finally did get a response, it was vague and uninformative. They never followed up on any of my concerns. 3. Missed Deadlines: The agency missed every single deadline they set. I had to constantly chase them for updates, and each time, they had a new excuse. This caused significant delays in my project and unnecessary stress. 4. Overpromising and Underdelivering: They made grand promises during the initial consultation but failed to deliver on almost every front. The final output was shoddy, subpar, and not at all what was agreed upon. It was clear that they lacked the necessary skills and resources. 5. Hidden Fees and Overcharging: The cost structure was deceptive, with numerous hidden fees that were only revealed after the fact. They overcharged me significantly, and when I questioned the billing, they were dismissive and rude. 6. Unethical Practices: I also witnessed several instances of unethical behavior, including trying to pass off others’ work as their own and giving misleading information to other clients. This agency clearly lacks integrity and transparency. In short, avoid this agency at all costs. They are unprofessional, unreliable, and unethical. Save yourself the headache and take your business elsewhere.

Django · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

Avoid this estate agent. Completely unprofessional and incompetent staff, who seem to know nothing helpful. They are more than happy to take my money but not to resolve the problems they cause

Yoshua · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

I recently had the misfortune of dealing with [Property Agency Name], and it was an absolute nightmare from start to finish. First and foremost, their customer service is atrocious. Calls and emails went unanswered for days, and when I finally did get a response, it was rude and unhelpful. The agents themselves are completely incompetent. They showed me properties that were nowhere near my specified criteria and tried to pressure me into making decisions on the spot. It's clear they are more interested in making a quick commission than actually helping clients find suitable homes. Moreover, the properties they manage are in deplorable condition. The apartment I was shown had mold in the bathroom, broken appliances, and the overall cleanliness was subpar. It was evident that the agency doesn't bother with proper maintenance or inspections. To top it all off, they are dishonest and lack transparency. Hidden fees and unexpected charges popped up at every turn, making the entire process feel like a scam. They promised amenities that didn’t exist and provided misleading information about the terms of the lease. In summary, avoid [Property Agency Name] at all costs. They are unprofessional, untrustworthy, and a complete waste of time and money. Save yourself the headache and go with a reputable agency that actually cares about its clients.

Raheem · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

I was looking for property and had very positive experience, I couldn’t be happier with my real estate agent Leah ! Professional and very helpful. Highly recommend .

Kasia · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Highly recommend the F&C and especially Leah she is total professional! So helpful, driven and it was a real pleasure to deal with her. Thank you .

Patricia · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Leah from T&C came to us as a personal recommendation from friends who said she was someone who went the extra mile to provide an outstanding service and was incredibly hard working with an extensive knowledge of the market. She proved this to be absolutely true and we would also highly recommend her. She is proactive but not pushy and goes above and beyond to try and find the right tenant and seems to work all hours/days of the week to deliver the best service. She has a very friendly and personable approach which makes the whole experience much easier.

Lynne · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Brilliant service with Leah Smith. Leah is helpful and went out of her way to ensure we could secure the property we wanted. Great service - thank you!

Amber · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

We recently rented a house from Fine and Country in the Wentworth area. We dealt with Leah Smith from the get go and she was extremely professional and knows the market well. She did not waste our time showing us endless properties as other agencies have done. She listened to our requirements carefully and gave us a short concise shortlist, all of which would have worked for us. All four properties were in excellent condition and her knowledge of the properties and surrounding areas was very good. Her follow up is exceptional. All questions and queries were answered quickly and she has a complete can do attitude. We cannot recommend Leah and her team highly enough.

Mary · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

I don’t normally leave reviews but I have to say the service and dedication I received from one of the agents at Fine & Country was exceptional. I’ve had many a forgettable or terrible experience with many agents but Leah is not one. I might be picky, but she’s really listened and understood my needs the whole way unlike other agents who can be dismissive and unprofessional. Renting is always a nightmare but she’s made the whole process super easy for us. Thanks again Leah. 100% recommend.

Jennifer · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Was new to the property rental market so was a bit nervous, thankfully Leah did an amazing job, from her knowledge of the industry and always keeping me in the loop, it really helped ease the worries away! Found me an amazing tenant and really went above and beyond! Will definitely be staying with Fine & Country from now on and will definitely be recommending to fellow acquaintances who've had horror after horror with the other London agencies (who's names shall not be spoken!).

Conrad · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

I wholeheartedly recommend working with Leah Smith. She recently helped me buy an apartment in Richmond and made the whole experience exceptionally easy from start to finish. Leah went above and beyond to help us secure the property - she was very happy to take calls and reply to messages out of hours. She's also super friendly and very easy to deal with. She acted promptly to get things done and managed to strike the perfect balance between keeping both the buyer and the seller happy. (The sellers rave about her as well!). Leah is organised, knowledgeable, efficient, attentive and alert to every need. I could not recommend her more. Her support made what could have been an extremely stressful experience smooth and straightforward. She has a great sense of humour as well! (Always welcome!).

Tracey · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Leah and Claire were amazing, they went out of their way as agents to help us sell our property and were available whenever we needed them to give advice or communicate with the buyers. Having used multiple agents before, we found Leah and Claire (and Fine and Country) to be the best, they were flexible and modern in their communication style and the photos and videos they used to advertise our property were much more on trend and exciting than any other agent. Thank you both so much for all you’ve done for us!

L · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

I’m extremely disappointed with the service provided by Fine and Country Richmond. Communication is practically nonexistent, they never respond to emails or calls promptly, and when they do, it’s often unhelpful. Maintenance requests are ignored for weeks, leaving tenants to deal with unsafe or uncomfortable living conditions. The property is poorly maintained, and any attempts to resolve issues are met with indifference. I would not recommend this company to anyone.

Alps · 15 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Georgie Cullerton you have been amazing. Lots of viewings. Very professional and friendly throughout. We had an offer on our property within one week. Thank you so much. Would highly recommend. This is the second property we have sold through yourselves within a week...Wow!!

Martina · 15 June 2025 · Streets Ahead Coulsdon

★★★★★ 5/5

Google

George Simpson was extremely professional and demonstrated a deep understanding of the market. He went out of his way to help and was refreshingly honest throughout the process. I highly recommend George Simpson.

N · 13 June 2025 · Streets Ahead Purley

★★★★★ 5/5

Google

Exceptional! Managed to secure a rental property within a day. Warm & friendly agents, very reactive in communication too. The Process was so easy, thank you Charlotte 🙏 …

RGN · 13 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

The agency is really helpful, especially the negotiator Orlando, he is very responsible and helpful. Overall experience is very nice.

Liu · 13 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

We are not renting with the company currently but have had very positive interactions whilst searching for a property, particularly with Charlotte. Very speedy replies and excellent customer service.

Guinea · 13 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Solutions focussed and very responsive- William went the extra mile to accommodate our special requests and changing needs with dedication and creativity. Thank you William

Vanessa · 13 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

We are incredibly grateful for the support we received from Trudy Zemaitis and Greg Darby throughout our journey as first-time buyers. From the very beginning, Greg built a fantastic rapport with us, making us feel comfortable and …

Bintu · 13 June 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Rating only, no written review.

Naa · 13 June 2025 · Streets Ahead London (4 - 6 Westow Street)