Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more

★★★★★ 1/5

Google

I live directly opposite this estate agency and have observed that the business leaves its interior lighting on throughout the entire night, every night. The lights are bright white and the premises have no blinds or curtains, which results in an excessive amount of light flooding into nearby apartments. This is not a trivial matter. The illumination is strong enough to make it difficult to rest properly, even with blackout blinds drawn. The constant exposure has affected our ability to sleep, and our pets have also become unsettled by the perpetual brightness. It is extraordinary that a commercial establishment operating within a residential area should disregard the impact of its lighting in this way. Most reputable businesses use timers, dimmers, or blinds to prevent unnecessary light spill outside of operating hours. Such measures are inexpensive and straightforward to implement. The continued failure of this agency to take any remedial action suggests a lack of consideration for its neighbours and for the broader community. I hope the management will reflect on the inconvenience caused and take appropriate steps to mitigate the disturbance. Until this issue is resolved, I cannot in good conscience recommend this agency to anyone who values professionalism or civic responsibility.

Dr · 9 October 2025 · Streets Ahead Croydon

★★★★★ 5/5

Google

Rating only, no written review.

Alison · 9 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

100% recommended! We had a great experience selling our house with Possible. All the staff were professional and friendly though out, and made the whole experience pain free.

Andy · 9 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

We have had a very poor experience with Streets Ahead as tenants of a property they manage, and unfortunately, our experience reflects what others have shared in recent reviews. From the start of our tenancy, we have raised multiple issues with the property, none of which have been resolved - despite chasing them for over two months. Communication has been appalling. Daisy, the Head of Property Management, has consistently ignored our emails and phone calls. We have received no updates, no follow-through, and no accountability. On the rare occasions we’ve had contact, Daisy's manner has been dismissive and unprofessional, which has only added to our frustration. A contractor from Streets Ahead was scheduled to visit and failed to show up, only notifying us after the appointment time that they could not attend. This caused us to waste time and take unnecessary leave from work. Since then, we’ve tried repeatedly to arrange a follow-up visit, but the agency and contractor have shown no flexibility or urgency whatsoever. Based on our experience, I would not recommend Streets Ahead to anyone, whether you're a tenant or a landlord expecting a reliable agency to manage your property.

M · 8 October 2025 · Streets Ahead New Homes

★★★★★ 5/5

Google

I recently had an excellent experience with Will. From the moment I reached out, he was incredibly professional and attentive to my needs. He took the time to understand what I was looking for and provided me with a selection of properties …

Nilza · 8 October 2025 · Streets Ahead London (25 High Street)

★★★★★ 1/5

Google

I had a terrible experience with this company to the point I have had to submit a formal complaint. The general mismanagement and negligence caused many negative consequences such as financial loss, which was only rectified through the …

_LeighFay · 8 October 2025 · Streets Ahead London (25 High Street)

★★★★★ 5/5

Google

I had an exceptional experience with Will. From start to finish, he was professional, efficient, and always available to answer my questions. He handled everything seamlessly, ensuring a smooth and stress-free process. His attention to …

Olga · 8 October 2025 · Streets Ahead London (25 High Street)

★★★★★ 1/5

Google

Worst customer service of any estate agent I have used, had a viewing booked yesterday, waited for 10 mins past the arranged time and no body turned up, called the office and they said the property was now under offer but just didn’t bother …

Lee · 8 October 2025 · Streets Ahead London (25 High Street)

★★★★★ 5/5

Google

Very professional approach. Michael Asare managed our sale in February. He was excellent. He kept us informed each step of the way and went over and above to keep things moving (buyers solicitors were very slow). Very calm and professional …

Paulette · 8 October 2025 · Streets Ahead London (25 High Street)

★★★★★ 5/5

Trustpilot

Thank you!

Kristen & Sofia have been amazing in helping me and my husband find a property after struggling for so long, thank you both for your help and support!

Sabrina · 7 October 2025 · Streets Ahead New Homes

★★★★★ 5/5

Google

Wonderful. Nothing was too much trouble. Kept me up to date. Fast, efficient, professional.

Caitleen · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Matt and all the team were really helpful and kept me in touch day by day with my house sale. Really glad I went to Tatler 😊 …

Dianne · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Fast, efficient and kept me regularly updated throughout my purchase. No hesitancy recommending to any buyer or seller.

Sam · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Very efficient and helpful. Excellent communication and worked hard to get the property sold quickly to the right buyer and make sure all the necessary things were in place for the next steps.

Emily · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 4/5

Google

Iv had dealings with the Wallasey branch, specifically Daniel Craven, I have to say Daniel has always been prompt to my calls or emails and negotiations in general have been very professional, all of which is basic you would think but in my experience with other estate agents falls really short.So far then all good and would definitely recommend its 4 stars now only because early days however if all continues as above I'll be 5 stars on completion

Antony · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

No mortgage is without stress, however, the help provided by all, especially the mortgage broker who advised me, and all those spoke to was excellent throughout. Going forward anything to do with buying or selling a house, this estate agent will be my 1st call.

Simon · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Great communication and always happy to help

Jenny · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Great service, quick to answer questions and quick to get viewings booked in.

Ryan · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

Excellent service, Suzanne and Hannah were great, pleased with everything

Mostafa · 6 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

First impression is key and when we 1st met Alistair & Claire, we knew they were our kind of people. They took time to understand us as individuals and also our motives. I feel their real ability is the ability to connect with all walks of life which is massively important in this industry. When we had sold the property, Peter was great at keeping things on track and fighting our corner.

Stuart · 5 October 2025 · Streets Ahead Coulsdon

★★★★★ 5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.

Maralyn · 5 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

I have no hesitation in recommending Fine & Country to sell your property. Make sure you deal with Helen Lees who is amazing. She isn’t your standard Estate Agent - she goes above and beyond her duties . Plus she’s a very nice person and acts with professionalism and integrity and kept us in the loop and calm throughout the process. Thank you Helen - I know we wasn’t the easiest of clients.

Karen · 5 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 5/5

Google

I recently had an excellent experience with Will. From the moment I reached out, he was incredibly professional and attentive to my needs. He took the time to understand what I was looking for and provided me with a selection of properties …

Nilza · 4 October 2025 · Streets Ahead London (4 - 6 Westow Street)

★★★★★ 1/5

Google

I had a terrible experience with this company to the point I have had to submit a formal complaint. The general mismanagement and negligence caused many negative consequences such as financial loss, which was only rectified through the …

_LeighFay · 4 October 2025 · Streets Ahead London (4 - 6 Westow Street)