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Streets Ahead estate agents in London, Croydon, Thornton Heath and 2 more

4.6

★★★★★ Excellent

6,856 reviews across 9 offices and 4 platforms

www.streetsahead.info

Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,856 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

5,336

Reviews on Google

All 9 offices

Facebook logo

4.7 / 5

489

Reviews on Facebook

Business-wide

Yell logo

3.0 / 5

2

Reviews on Yell

All 9 offices

Trustpilot logo

1,029

Reviews on Trustpilot

Business-wide

Our offices

Streets Ahead's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Streets Ahead office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Sofia has been absolutely fantastic to deal with and been with nothing but help and support throughout the whole process cannot fault her whatsoever an absolute pleasure to deal with thank you so much once again Anthony & Zoe

Anthony · 11 December 2025 · Streets Ahead Croydon (936 Brighton Road)

Agent replied · 11 October 2026

Dear Anthony, Thank you so much for your wonderful review! We’re delighted to hear that Sofia provided such fantastic support throughout the process. She’s a valued member of our team, and it’s great to know her hard work made your experience a positive one. We truly appreciate your kind words and look forward to helping you again in the future. Kind regards, Zoe Streets Ahead

4/5

Google

Jasmine from the Purley office was very helpful and friendly. She was also quite knowledgeable on both properties despite it being only her second or third week in the job. She was a pleasure to deal with.

Catherine · 11 December 2025 · Streets Ahead Croydon (936 Brighton Road)

Agent replied · 11 October 2026

Dear Catherine, Thank you so much for your kind feedback. We’re delighted to hear that Jasmine from our Purley office made such a positive impression. It’s wonderful to know that her friendliness, professionalism, and knowledge were evident even in her early weeks with us. We’re very proud to have her on the team. We truly appreciate you taking the time to share your experience and are glad she made your property viewings a pleasure. If you need any further assistance, we’re always here to help. Kind regards, Zoe Streets Ahead

5/5

Google

Had a great viewing with Jasmine, she’s was friendly and very informative about the property.

J · 11 December 2025 · Streets Ahead Croydon (936 Brighton Road)

Agent replied · 11 October 2026

Dear J L, Thank you for your kind feedback. We’re delighted to hear that you had a great viewing with Jasmine and that she was able to provide friendly and informative support throughout. We’re proud to have her on the team. If you need any further assistance, we’re always here to help. Kind regards, Zoe Streets Ahead

5/5

Google

Great company with fantastic facilities.

Kate · 11 December 2025 · Streets Ahead Coulsdon

5/5

Google

Me and my partner would like to appreciate Janice Freeman who came to show us the property in Ls6 .She was really helpful and answered all our questions . Thankyou Janice 😊 …

Roshan · 11 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 11 June 2026

Thank you Roshan for your praise, it is much appreciated!

5/5

Google

Really pleased with the efficient and professional service here. Paige from the South Norwood office helped me greatly, clearly and helpfully communicating with me and providing assistance throughout the viewing and matching process.

Matthew · 10 December 2025 · Streets Ahead London (25 High Street)

5/5

Google

during my search for a property brad helped me narrow down potential property and was very efficient with the viewings and went out of his way to take me to a viewing that no one else was available for; as well as worked around my work schedule which i very much appreciated

Best · 10 December 2025 · Streets Ahead New Homes

Agent replied · 24 December 2025

Dear Best King, Thank you for taking the time to share your experience. We are so pleased to hear that Bradley was able to support you throughout your property search. It is great to know that he helped you narrow down suitable options, arranged viewings efficiently, and even went out of his way to accommodate a viewing when no one else was available. We are also glad he was able to work around your busy schedule, as making the process as smooth and convenient as possible is always our priority. We truly appreciate your feedback and are delighted that Bradley made a positive difference in your journey. If you need any further assistance, we are always here to help. Kind regards, Zoe Streets Ahead

5/5

Google

We had an exceptional experience with Maddisons and would highly recommend them to everyone. Deborah and her whole team were excellent throughout- warm, friendly, professional, constructive, helpful and totally trustworthy. We are delighted we chose Maddisons and really happy with the process and outcome. Thank you.

Vanessa · 10 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 10 June 2026

Dear Vanessa, We have been absolutely delighted to work with you both and we are thrilled to hear how pleased you have been with the service you have received from Maddisons … More

5/5

Google

The Maddisons’ team did an excellent job navigating us through a difficult time in the market to a successful sale. We can thoroughly recommend their friendly and efficient approach.

Richard · 10 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 10 June 2026

Dear Richard, Thank you so much for your kind words and recommendation, it means so much to us all. Thank you for your patience and pragmatic approach, we have truly enjoyed … More

5/5

Google

Thank you very much Deborah and the team for the excellent service you gave us, from start to finish. Your advice, negotiating skills and updates through to completion were superb. We will definitely recommend you!

Lea · 10 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 10 June 2026

Dear Lea, It has been an absolute pleasure working with you and thank you so much for taking the time to share your experience of selling your super apartment with … More

5/5

Google

From signing up with Maddisons through to completion we felt supported by a team of outstanding professionals that know their business inside out and who readily offered sound advice to us at critical moments of the sale. We could not have been looked after better.

Paul · 10 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 10 June 2026

Dear Paul, Thank you so much for your kind words, this really is so lovely to read and we are so grateful for you taking the time to share your experience of selling your home through Maddisons. We truly care about our clients and so pleased that you felt so well supported by our team. Wishing you every happiness in your new home. From all at Maddisons.

5/5

Google

Maddison’s were a delight to work with in the selling of our home. Deborah and her team were attentive, gave excellent advice and really helped to get the sale over the line. Highly recommend.

Caron · 10 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 10 June 2026

Dear Caron and Stephen, Thank you so much for your kind words and glowing review, it truly means so much to us all. We have all enjoyed working with you both and thank you so much for entrusting the sale of your much loved home in Tunbridge Wells to our team at Maddisons. It's been quite the journey but thank you for being wonderful sellers and we're so pleased for you. Wishing you both every happiness in your new surroundings from all at Maddisons.

5/5

Google

Excellent service, couldn't have been more helpful. Fast and efficient and kept in touch every step of the way. Thank you.

Fiona · 10 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 10 June 2026

Dear Fiona and Robin, Thank you so much for taking the time to share your experience of selling your lovely home in Pembury through Maddisons. We've really enjoyed working with you both and it was a joy showing potential buyers around your gorgeous gardens. Your kind words mean so much to us all, so a huge thank you from all the team. Wishing you every happiness in your new home and do let us know if we can ever be of help to you again in the future. Best wishes from the Maddisons team.

5/5

Google

Great service and great communication. Maddisons made the whole selling process so much easier. They kept me updated at every stage, were always clear with information, and made sure everything stayed on track. I felt really supported throughout, and their attention to detail gave me real confidence in the process. I’d definitely recommend them to anyone looking for an agency that’s organised, straightforward, and genuinely on the ball.

Muna · 10 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 10 June 2026

Dear Muna, We are so thrilled to have helped you with your move and thank you so much for entrusting us with the sale of your house in Tunbridge Wells. Whilst it has been quite the journey for you, I am so pleased that together, we were able to overcome the bumps in the road from chain issues, with a happy and successful outcome for you. We hope you are settling in well to your lovely new home and your buyer was so excited to be able to enjoy Christmas in their new home too. Your kind words mean so much to our team and thank you for taking the time to share your experience of selling with Maddisons. If we can ever help again in the future, we would love to hear from you. Wishing you every happiness in your new surroundings, from all of us at Maddisons.

5/5

Google

It was a very good experience that I hard with streets Ahead Estte Agents , but all the staff are amazing and helpful . Thank you Mixalis you are an amazing customer thank you for your help the calls and everything you did for me to get the property i am grateful 🙏. …

Salamatu · 9 December 2025 · Streets Ahead Croydon (263 High Street)

Agent replied · 30 December 2025

Dear Salamatu, Thank you so much for sharing your experience. We are delighted to hear that you had a very positive journey with Streets Ahead Estate Agents. It is wonderful to know that Mixalis and the team were able to support you throughout the process and that you found the staff amazing and helpful. We are grateful for your kind words and are thrilled we could assist you in securing your property. Congratulations, and we wish you all the best in your new home! Kind regards, Zoe Streets Ahead

5/5

Trustpilot

As an investor actively looking to…

As an investor actively looking to purchase properties to rent out, I’ve been incredibly impressed with the level of service Stefano has provided throughout the process. From our very first conversation, he has given me a significant amount of his time, offering honest, experience driven advice that has genuinely helped shape my investment decisions.

Patrick · 9 December 2025 · Streets Ahead Croydon (936 Brighton Road)

Agent replied · 23 December 2025

Dear Patrick. Thank you so much for your fantastic 5 star review. We are delighted to hear that your experience with Stefano has been so positive. As an investor, having the right guidance is essential, and it is wonderful to know that Stefanos market knowledge, honest advice, and proactive approach have supported you in shaping your portfolio decisions. He takes great pride in providing a service that goes beyond simply finding a property, and your feedback truly reflects the dedication he puts into helping clients make confident, informed investments. We are grateful for your recommendation and thrilled to be part of your investment journey. Should you need any further assistance, now or in the future, Streets Ahead and Stefano are always here to help. Thank you again for taking the time to share your experience. Kind regards, Zoe Streets Ahead

5/5

Google

I would highly recommend using the streets Ahead estate agents . Pawel Serafin was always on the case from the beginning when offer was made right to completion . shai

Shai · 9 December 2025 · Streets Ahead Croydon

Agent replied · 20 March 2026

Dear Shai, Thank you so much for your recommendation! We’re thrilled to hear that Pawel Serafin provided consistent support from the start of your offer all the way through to completion. It’s wonderful to know his dedication made a positive difference in your experience. Kind regards, Zoe Streets Ahead

1/5

Google

Zero stars! Extremely poor experience with Streets Ahead, avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma. We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability. Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures. Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable. Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company. Streetsahead care team have been contacted on more than one occasion this year. To this day nothing has been resolved.

Asha · 9 December 2025 · Streets Ahead Croydon

Agent replied · 17 January 2026

Dear Asha, Thank you for leaving us a review. We are sorry to hear that on this occasion the service provided by Streets Ahead has not been up to our usual standard. Please email further information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead

5/5

Google

Fantastic team at Possible. They kept us updated with any viewings and the feedback from those viewings. They were very open and honest and I would have no hesitation to highly recommend them.

Bruce · 9 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 9 July 2026

Hi, Bruce. Your feedback is highly appreciated. Thank you for the review!

5/5

Google

World Class form beginning to end you will not find a better team anywhere to re market your property seven star customer service ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️

Jeff · 9 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 9 July 2026

Hi, Jeff. Thank you so much for leaving us a stellar review!

5/5

Google

From start to finish the team at Possible were excellent would highly recommend . Gary came to give me my valuation at the start of the process and the team were always in communication. They set up a what’s app chat which is so convenient. My house sold in under three weeks with Possible. In what was hugely stressful and emotional the team made the process much easier . Thank you all ⭐️

Sonia · 9 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 9 July 2026

Hi, Sonia. We are thrilled to learn that you had a positive experience with us!

5/5

Google

I have used Possible for 2 house sales and would use again without hesitation if I ever need to sell another house. The friendly knowledgeable team are great to work with thanks again for another great experience

Morag · 9 December 2025 · Streets Ahead London (4 - 6 Westow Street)

Agent replied · 9 July 2026

Hi, Morag. Thank you so much for rating your experience with us so highly!

5/5

Google

I had a an appraisal/valuation appointment today with Laura and I must commend her very highly. She was absolutely on point, knew her brief and took time to spend with me outlining in detail what could be expected. She was very knowledgeable about the local area and current prices and values. Her advice was valuable and insightful. She's a credit to Possible and absolutely gave me faith and trust in the company.

Sylvia · 9 December 2025 · Streets Ahead London (4 - 6 Westow Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.

British Property Awards winners in two years, the group and its branches: 2023, 2024.

British Property Awards by year, 2023 to 2024

Source: The British Property Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.

Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.

Lettings Agency of the Year by year, 2012 to 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about Streets Ahead

Which Streets Ahead office has the most reviews?

London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,470.

Where are the Streets Ahead offices?

The nine Streets Ahead offices, by town:

Has Streets Ahead won any awards?

Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.

Reviews may appear on more than one platform.

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