Trusted Agent profile · Surrey
Verified
★★★★★
6,853 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,853 reviews on four platforms, rated 4.6 out of 5 overall.
5,333
Reviews on Google
All 9 offices
489
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,029
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGemma Fenwick was an ABSOLUTE STAR!!! She never gave up on an incredibly difficult situation, but rather worked tirelessly to get the sale done. I was bowled over by her professionalism and commitment, and I am extremely grateful for all her hard work.
5/5
GoogleCatherine and Gemma have been very helpful to us throughout our property search, always alerting us to properties that might be suitable for us and getting us early viewings. I would have no hesitation in recommending either of them.
5/5
GoogleLovely team to speak to and very helpful in sending through relevant property details on a very regular basis. Would recommend signing up if you're looking for a new home.
5/5
GoogleWe have just moved to our new house and can't thank Catherine and Gemma enough for their work. They were very supportive and understanding and professional. The whole process turned out to be quicker than expected. Thank you Catherine and Gemma.
5/5
GoogleGemma and Catherine have been fantastic at helping us sell our home. Extremely professional and friendly. Always there to answer any calls or emails from beginning to end. Cannot recommend enough.
5/5
GoogleThe team at Streets Ahead were fabulous during our process, friendly helpful and understanding ,and really easy to deal with. Really glad we chose to sell our house through them. Totally recommend them.
5/5
GoogleProfessional service from the day we viewed our new house to completion. Catherine has been on hand to answer all of our questions, she has been quick, efficient and professional at all times and she was key to us completing when we wanted too. Thank you for everything.
5/5
GoogleVery good service: fast responses and there was always someone to help.
1/5
GoogleDo NOT use these agents!! They lack integrity, professionalism, communication and managerial skills, the list goes on. I lodged a complaint with these amateurs and it hasn't been resolved to my liking, and believe me, I had grounds for complaining. They don't return calls, their emails are flooded with grammatical errors, they can't pass a message on to their employees. You really have to chase them up. Their mission statement reads, "“To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move.” What a load of flannel! Some clients may have had a better experience with Streets Ahead, but mine has been a complete nightmare. The Lettings managers, George Potter and Daniel Woods both refuse to respond to my calls. Highly unprofessional and cowardly. A severe lack of attention to detail is plenty evident in their correspondence. Just an utter shambles if I'm very honest. For those who have had a positive experience, count yourselves lucky because as far as I'm concerned these guys are complete cowboys. Unethical, unfair and unprofessional
5/5
GoogleWe have had a wonderful experience with Streets Ahead, Mr George Barnes has been most helpful in aiding our search for the property that fits our family needs best, keeping us well informed and always taking into consideration even the smallest details. Great services, the place to go far any property demand.
5/5
GoogleLewis was great, very clear, concise and followed up very promptly. Smoothest process I have yet to experience for finding a property.
1/5
GoogleHorrid. Terribly rude staff. Wouldnt trust them as far as I could throw them.
5/5
GoogleProfessional, honest and trustworthy. Ive sold several properties via Steve and his team and they always provide such a professional service. Highly recommended.
Thank you for your kind words! We are thrilled to hear about your positive experiences selling properties with us. Your recommendation means a lot to us, and we look forward to helping you with any future real estate needs.
1/5
TrustpilotComplete amateurs
Streets Ahead mission statement reads: "To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move."However, this has far from been the case in my experience. They lack professionalism and have made the move-in process extremely stressful.I am a landlord and my prospective tenants gave them specific instructions to let me know: 1. have the flat professionally cleaned, and 2. remove some items of furnitureStreets Ahead failed to communicate both these things to me, and as a result of their cock-up the initial introductory meeting between the tenants and myself was pretty tense. NOT how I envisaged it. Furthermore, I tried to contact the lettings manager (George Potter) on 3 occasions, and he has shied away from talking to me because he probably hasn't got any answers. I have asked him to call me back as well and he refused to do so.They also seriously lack attention to detail. I had to sign an amended tenancy agreement because they couldn't spell the tenant's name correctly, despite me pointing it out to them in the first instance. It's only when the tenant himself pointed it out that they accepted their mistake. Stay away from these agents if you want a stress=free experience. Their communication skills for the most part is a complete shambles. Instead of dealing with one person, you have to deal with 5, and then it's simply a game of Chinese Whispers. Unprofessional, unethical and unfair is how I would describe their work ethic. I paid almost £200 for emergency professional cleaning which could have been avoided if Streets Ahead had successfully passed on the message that it needed doing.
5/5
GoogleWe had a very good service from Gerald from Streets ahead today. He was very enthusiastic and motivated to get us moved and willing to work hard to meet our requirements. Well done Gerald!
5/5
GoogleLewis was great, very clear, concise and followed up very promptly. Smoothest process I have yet to experience for finding a property.
5/5
GoogleCrystal Palace Branch: Autumn found our new home and Layla enabled us to smoothly sail through the reference process. Both have been very helpful and professional. I would definitely recommend both ladies and commend them on their standard of service.
5/5
GoogleStreets Ahead really provides a first class service. I really appreciate Gerald Afriyie's professionalism and proactive approach. I will definitely use Streets Ahead again.
4/5
GoogleLewis Hay was very helpful in assisting me, the landlord with finding really good tenants. He was extremely prompt and thorough. Plus made what can be a very stressful process run very smoothly!
5/5
GooglePatrick Jones was of great help for me in finally securing a lovely place to stay in Croydon. He assisted me in every step starting from setting up viewing the properties till the contract signing. Very regular in responding on the questions over email and sounds like a personality who brings energy in the workplace
1/5
GoogleBloody clowns! Sorted a viewing for 6 pm and left 1 hour early from work to make it on time. After driving 2 hours I was waiting 30 minutes the agent who wouldn.t pick up his phone . Then also found the train station which was 8 minutes drive and they told me 6 minutes walk , same was advertised on zoopla. WASTE OF TIME!
Dear Ady, I am sorry to hear that our level of customer service has not lived up to both … More
5/5
GoogleWe have had a wonderful experience with Streets Ahead, Mr George Barnes has been most helpful in aiding our search for the property that fits our family needs best, keeping us well informed and always taking into consideration even the smallest details. Great services, the place to go far any property demand.
5/5
GoogleAshley Duncan is a great asset to the company, always friendly and very helpful, a real professional!
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,470.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.
