Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
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Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJeff from strata was great
Jeff from strata was great, he filled the border of the wall and painted beautifully. 10/10.
Hi James,Thanks so much for sharing your experience of Jeff's work, we're glad he sorted everything out for you!Many thanks,Strata
5/5
TrustpilotJeff & Dave
Jeff & Dave came to fix our front door after a repeated fault which meant it kept catching. They were friendly, efficient and tidy with their work and have given me the confidence that the problem is now resolved. They also noticed a door stop was missing so secured and fitted the part with minimal fuss, and one kindly rectified an issue with another cupboard door whilst the other was finishing up. Credit to the customer care team
Hi Rachel, Thank you for taking the time to leave this review and sharing your experience. We’re delighted to hear that Jeff and Dave were able to resolve the issue with your front door and address those additional details for you. We’re so pleased that you now feel confident in the results, and we’ll be sure to pass on your kind words to Jeff & Dave.
1/5
GoogleAvoid at all cost! Awful experience from the very start. From the purchase, to site, to head office in trying to get our issues resolved! They put your property back on the market if things are progressing as quickly as they want. Even when the process is out of your control. Things deemed unsafe by professionals are deemed safe by strata. There out of hours emergency team wanting to charge at every opportunity! We still have a damaged kitchen from July and still no intention of sorting out quickly! Tradesmen no show to appointments or don’t know what job they’re here to do all together! Totally unacceptable ❌❌ We have emails that have even been ignored from the customer care team.
5/5
TrustpilotTop man Jeff!
Jeff came out to do some snagging work on my property. Jeff was extremely professional completing the work within a timely manner leaving no mess. Jeff was also extremely helpful in asking general maintenance questions about the house as well.
Hi Ed, Thank you so much for your wonderful feedback! We’re thrilled to hear that Jeff was able to complete the snagging work cleanly and efficiently. It’s great to know he was also able to answer your questions.We’ll be sure to pass on your kind words to Jeff.
1/5
TrustpilotThis is a company that denied responsibility
I purchased a house from Strata, but what I received did not match what was promised. After waiting a year for them to address the issue, the replacement caused damages to key areas of the house and they refused to take responsibility. I am disgusted at the shamelessness service by Strata.
Hi Caio,Thank you for your feedback. We’re sorry to hear that you’re disappointed with our service.When you purchased your home, we used an alternate internal door to avoid delays in your move-in, and we appreciate your patience while we worked to replace it with the correct specification doors. We’re glad to confirm that this has now been completed.Regarding the reported damage, the contractor didn’t note any issues at the time of installation. As it was reported some weeks later, unfortunately, it falls outside the warranty coverage. However, please do email EmbraceService@strata.co.uk if there’s anything further we can assist with, and we’ll do our best to help.
5/5
TrustpilotOur customer service engineers - Jeff & Dave
Our customer service engineers; Jeff & Dave were punctual, polite and fitted our new rear door efficiently and tidied up afterwards. The door was later sealed and the walls repainted.
Hi GF,Thank you for taking the time to share your lovely feedback! We’re so pleased to hear that Jeff and Dave provided a punctual and professional service.We’ll be sure to pass on your kind words to them.
5/5
TrustpilotTop snagging team!
Excellent work by Jeff and Dave to sort out some snagging issues on our house. Extremely professional and friendly taking pride in their work.
Hi Ed, Thank you so much for taking the time to leave this lovely review, we'll be sure to pass on your feedback to Jeff & Dave!
1/5
TrustpilotI thought I will be going to view a 3…
I thought I will be going to view a 3 bedroom house today after driving for 45 minutes down to the site but quite unfortunate that no 3 bedroom was available for viewing. It was only 5 bedroom
1/5
TrustpilotAvoid at all cost
Avoid at all cost! Awful experience from the very start. From the purchase, to site, to head office in trying to get our issues resolved! They put your property back on the market if things are progressing as quickly as they want. Even when the process is out of your control. Things deemed unsafe by professionals are deemed safe by strata. There out of hours emergency team wanting to charge at every opportunity! We still have a damaged kitchen from July and still no intention of sorting out quickly! Tradesmen no show to appointments or don’t know what job they’re here to do all together! Totally unacceptable ❌❌ We have emails that have even been ignored from the customer care team.
5/5
TrustpilotExcellent customer service.
Excellent customer service.Betty was brilliant and helpful. Would definitely recommend strata.
Hi Adebisi, Thank you so much for taking the time to leave this review, we'll be sure to pass on your lovely words to Betty.
5/5
TrustpilotThank you…
Jeff came round today to look at a few of the issues I had reported to strata that needed resolving. He was pleasant and professional and quickly fixed a few of the jobs that needed doing there and then. He has put a plan in place for the other things that need sorting.
Hi Jemma, Thank you for taking the time to leave this lovely review, we'll be sure to pass on your feedback to Jeff!
5/5
TrustpilotMalc Tall - Strata
Malc visited us to work through our snagging list. He took great care getting everything just right and made some fantastic improvements including fitting a new bath panel which was better than the original. He is courteous and tidy. Thanks Malc!
Hi Elaine, Thank you so much for taking the time to leave this review, we're so glad to hear you had a great experience with Malc. We'll be sure to pass on your kind words.
5/5
TrustpilotI excellent new build experience
So far our strata house has been fantastic, there have been the obvious snags you’d expect from a new build but all being organised and resolved quickly under Gabby’s supervision! Everyone has been so friendly and welcoming, the contractors have been very mindful of people living here and I must say that Darren and Gabby run the site very well. This being our second new build, by far this has been a vastly better experience. Had a visit from Jeff and Dave today to resolve some minor snags and they were so friendly and accommodating to me having a baby in the house and even interacted with him which was so warm and lovely to see! The snags were resolved quickly and with very little fuss, they even adjusted a couple cupboards for me (not on the list) but nothing was too much for them!
Hi Ferne, Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with your Strata home has been so positive. It’s fantastic to know that Darren, Gabby, and the team have made the process so smooth and welcoming for you.We’re also pleased to hear about Jeff and Dave’s recent visit and how positive that was. Thank you again for sharing your experience and for choosing Strata. We wish you and your family continued happiness in your new home!
5/5
TrustpilotThe customer's friendly service render…
The customer's friendly service render Betty
Hi Muyiwa, Thank you for your lovely review, we'll be sure to pass on your kind words to Betty.
5/5
TrustpilotDavid Innes was brilliant
David Innes was brilliant. No job was too small for him. He sorted out everything out on my ceiling. I initially booked him in to fix a brown stain on my ceiling. He also patched up a small dent in another part of the ceiling. After I booked him in, I noticed the sides around one of the electric sockets in another room was not properly filled up after it was installed. After he sorted out my ceiling, I asked him if he could fill up the sides of the socket and it was not any hassle for him at all. The job was completed in a blink of an eye. He is very knowledgable with the company policies. While he was waiting for the ceiling to dry, we were chatting about snag lists and he pointed out we should be taking note of all doors and immediately report them if they start catching. As we were chatting, he noticed my front door was catching and immediately fixed it. All jobs were completed within an hour of him arriving. He is an asset to Strata!
Hi Stephen, Thank you very much for taking the time to leave such a lovely review. We're so glad to hear how happy you were with David's work and we'll be sure to pass on your feedback.
5/5
TrustpilotKeira was very helpful and there was no…
Keira was very helpful and there was no issues x
Hi Tracey, Thank you for taking the time to leave this wonderful review. We're thrilled to hear Keira so helpful and we'll be sure to pass on your kind words to her.
5/5
TrustpilotReplacement of the door by two…
Replacement of the door by two engineers. Very professional service. Thank you Malc Tall and David Inneg
Hi Monika, Thank you for taking the time to leave this lovely review, we really appreciate it! We'll be sure to pass on your feedback to Malc & David.
5/5
TrustpilotReally good service
Really good service, good people. Happy with the work that has been done. Malc tall and David innes
Hi Kelly, Thank you so much for taking the time to leave this lovely feedback. We'll be sure to pass it on to Malc & David.
1/5
TrustpilotAbsolutely awful company
Contacted Strata to complain about poor service and was not happy with their lack of empathy.No wonder their Trustpilot score continues to drop.
1/5
TrustpilotWhile we were initially pleased with…
While we were initially pleased with the quality of the finish and had only had a few minor issues arise. We have now been in the property for just over two and a half years and we are no longer under warranty with Strata. We recently discovered water damage in our lounge, and were unable to identify the source due to the way the bathrooms have been installed, with no access to the cistern or piping. In our case, the issue was a simple fix, however this was after destroying tiles in our brand new bathroom to gain access to the area that I have since been told by Strata is an essential aspect of maintenance to be undertaken by the homeowner. In retrospect, this is something that we should have identified sooner, and it is definitely something that will be a consideration when we come to buying a new home, but we did not imagine that an experienced builder would design a bathroom without including essential access to areas that need to be maintained frequently. While Strata did offer some basic assistance to try and help us resolve this issue, they appeared to have no records of the internal plumbing schematics. This was quite frankly extremely worrying for us as the issue could have been coming from anywhere. Strata did however recommend that I get in touch with the plumbing company that worked on our estate, however when I did this, they refused to have any communications with me about this issue without being authorized by Strata. When I asked Strata if this was possible, the customer care team ignored the email, presumably because it may have incurred some costs / responsibilities that they did not want to take on. This meant that I had to pay a hefty amount for a second emergency plumbers to try and resolve this ongoing issue that was hidden behind expensive tiles that had to be broken to gain entry. Both plumbers that attended the property commented on the overall poor quality of the plumbing installation that they observed. What was also quite upsetting, was to constantly be told to get in touch with the NHBC about this issue. Now I don't work in the building trade and have had little experience in this area previously, but it only took a few minutes research online and one phone call for me to confirm that this issue would definitely not be covered by the warranty. Therefore I would think it would be clear as day to anyone who had worked in the trade for a while that this issue would not be one to take up with NHBC. This experience has sadly tarnished our overall experience of Strata, and now it feels like it is a matter of time until similar problems arise in our other bathrooms / the rest of the home.
Hi Oliver,We're sorry to hear about the leak.I understand that you reached out to our Service Team and they advised that your two year build warranty has expired. However, they did offer some advice on how to investigate the issue with minimal damage.Your two year build warranty covers fixtures and fittings, while the NHBC provides a ten year warranty that covers the structure of your property.We regret that your experience has been negative. Although we know this doesn't solve your current situation, we will provide feedback to our design team to prevent similar issues in the future.Thank you,Strata
5/5
TrustpilotDavid Innes one of strata's 'handy…
David Innes one of strata's 'handy menn' has visited us on a few occasions now to help us sort out some snags. He's professional, helpful and gets the always completes what he's come to do. We're very pleased with the work he's done so thank you David
Hi Emma, We're so glad to hear David was helpful and professional.Thank you for taking the time to leave this review, we really appreciate it.Thanks,Strata
5/5
TrustpilotSatisfied
The Experience Manager is friendly and with detailed presentations.
Hi Natalie, We're so glad to hear your feedback about one of Experience ManagersWe appreciate you taking the time to leave this review.Thanks,Strata
5/5
TrustpilotStrata engineer visit
Barry, the engineer from strata was excellent. He went above and beyond to address all the issues we had highlighted, and was great at answering questions about the property in general. Would definitely recommend
Hi Qas, Thank you for taking the time to leave this feedback, we're so glad to hear Barry went above and beyond.Strata
1/5
TrustpilotAbsolutely disgraceful company - DO NOT BUY FROM THEM!
Absolutely disgraceful company! After only 3 years, had a huge leak from a badly installed flexi pipe behind an upstairs toilet (have a report from a professional plumber). Water everywhere, inc pouring through the ceiling in our kitchen/dining/family room. Strata not interested! We've got draughty windows that don't close properly - again not interested - windows that only have a 2 year warranty on them - what on earth? Where is their FENSA guarantee?We had a snagging report done a few months after we moved in as we were getting nowhere with getting faults resolved - the professional snagger found 242 defects! SAVE YOURSELVES A LOT OF STRESS AND DON'T BUY ONE OF THESE HOUSES! See "Problems with Strata Homes new builds" on FB!
Hi Sally,I appreciate you will be leaving your review shortly, however if there is anything I can help you with in the meantime do not hesitate to send me an email at marketingdepartment@strata.co.uk,Kind regardsCarla
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,378.
Tell us what you need and up to 3 trusted local agents will be in touch.
