Every review we hold for the Shirland office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJeff was amazingly understanding of our…
Jeff was amazingly understanding of our predicament that we have been waiting over 2years and 9months for just general snagging he went out of his way to complete his work could I please ask if Strata send any more workers to my property could they only send Jeff or have him overseeing what is being done. Thanks Jeff for your help you've taken what has been an incredibly long and stressful amount of time with Strata I would never buy a house from this company ever again but Jeff made it a bit easier so I'm giving him the 5 stars not the company. If I had to rate the company well they don't have a option of a 1/4 of a star so I can't put a rating for them.
Nik · 4 September 2026
Agent replied · 14 June 2024
Thank you for taking the time to share your feedback.
We recognise the concerns you have raised regarding your wider experience with us.
It’s great to hear that Jeff’s understanding and willingness to go the extra mile made such a difference during his visit. We really appreciate you taking the time to recognise his efforts, and we’ll make sure Jeff receives the recognition he deserves.
★★★★★ 5/5
TrustpilotI would like to highly recommend Mally…
I would like to highly recommend Mally from Strata for his absolutely fantastic work! He is an incredibly professional, polite, and helpful person who goes above and beyond to ensure customer satisfaction. His attention to detail and high standard of service are truly commendable. It is rare to meet someone so dedicated and efficient. Thank you, Mally, for your brilliant assistance and outstanding support. Strata is lucky to have such an amazing member of the team! 10/10 service!
Aneta · 14 August 2026
Agent replied · 24 September 2026
Thank you for your wonderful review!
We’re delighted to hear that Mally provided such professional, helpful and attentive service. We’ll be sure to share your lovely feedback with him and the wider team - we know he’ll be thrilled.
★★★★★ 5/5
TrustpilotFrom the start we were blown away by Kathryn Read…
From the start we were blown away buy the helpfulness of Kathryn Read at Sublime . She went above and beyond at each step , we had full confidence in this wonderful lady . Honest and open it was an sbsolute pleasure to be sat in the office with her . She made us feel like she was dealing with old friends not customers . This lady is an absolute godend to Strata and deserves recognition from the company as she is irreplaceable. Thank you Kathryn for your patience and professionalism which she has in spades. Wish you well in the future .
Ellie · 12 July 2026
Agent replied · 24 September 2026
Thank you David and Ellie for such a wonderful review!
Kathryn is amazing, and we’re delighted to hear she made your experience at Sublime so special. We’ll be sure to share your fantastic feedback with her and the wider team.
We wish you all the best in your new home!
★★★★★ 1/5
TrustpilotAnthem Beverley
Strata home’s Anthem Beverley is an absolute shit show, the houses are poor value for money. estate is appalling unfinished roads shoddy landscaping customer care team are a joke the list is endless. Enough is enough. We have had no alternative but to involve our local MP and the council. Before you consider buying a house from these cowboys have a walk around Anthem and have a chat with the residents.BE WARNED DO NOT BUY A STRATA HOME.
Mike · 14 July 2026
Agent replied · 24 September 2026
Thank you for sharing your feedback regarding the outstanding roads and landscaping at Anthem.
A programme of works is underway to address the remaining areas, and a detailed update outlining the planned works and next steps has been shared with all residents. We remain committed to completing the development to the expected standard and will provide further updates as the work progresses.
For any outstanding concerns relating specifically to your home or your experience with our Customer Care team, please contact anthemservice@strata.co.uk so these can be reviewed individually.
As advised in our recent communication, please refer to the contact details provided to ensure any queries regarding the ongoing works are directed to the appropriate team.
Many thanks,
Strata
★★★★★ 1/5
TrustpilotStrata Anthem Beverley is an absolute…
Strata Anthem Beverley is an absolute shambles. It is unfinished and what has been "finished" is to an atrocious condition. Strata don't care about how it looks grass seed all over the development was placed on top of concrete and rubble including the play park. Over 39 trees are missing or dead from the original plans and absolutely no pride has been placed in the landscaping of the development.
Sophie · 12 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your thoughts. We recognise residents’ concerns regarding the outstanding landscaping, trees and roads at Anthem.
A programme of remedial works is underway, including landscaping improvements and a full audit of failed or outstanding trees. Once complete, a replacement planting programme will be agreed, with planting taking place during the appropriate seasons.
Works to the roads and footpaths are also progressing. However, the primary spine road cannot receive its final surface while it continues to be used by construction traffic accessing homes being built by Vistry Group.
A detailed update outlining next steps has been shared with all residents. We remain committed to completing the development to the expected standard and will provide further updates as the works progress.
As advised in our recent communication, please refer to the contact details provided to ensure your query is directed to the appropriate team.
Many thanks,
Strata
★★★★★ 1/5
TrustpilotAnthem - Beverley
As a resident of Anthem in Beverley and living here for 4.5 years, it’s so frustrating the general landscaping of the site is very poor, numerous dead trees, numerous shrubs are dead, grass poorly laid, grass verge at the end of phase one footpath to Spark Mill Lane is extremely poor workmanship.
Customer · 11 July 2026
Agent replied · 24 August 2024
Thank you for taking the time to share your feedback. We recognise residents’ concerns about the areas of Anthem that remain incomplete and are committed to bringing the open spaces, roads and footpaths up to the expected standard.
A programme of works is underway, including footpath repairs, road and drainage inspections, remedial landscaping and an audit of failed or outstanding trees. Replacement planting will take place during the appropriate planting seasons.
The primary spine road cannot receive its final surface while it continues to be used by construction traffic accessing homes being built by Vistry Group. Residents will be updated as this work progresses.
Trustgreen assumed responsibility for the routine maintenance of the open spaces on 1st July and has been instructed by Strata to complete the identified remedial works. Strata will cover the management company costs until the end of September.
A detailed update outlining the next steps has been shared with all residents. We remain committed to completing the development to the expected standard and will provide further updates as the works progress.
As advised in our recent communication, please refer to the contact details provided to ensure your query is directed to the appropriate team.
Many thanks,
Strata
★★★★★ 5/5
TrustpilotMally & Jeff was assigned to do…
Mally & Jeff was assigned to do creaking noise from our staircase, Nails pop and they done a brilliant job, I and my Wife was excited with their Professionalism and cleanliness after the work done.
Haywhy · 3 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback!
It’s brilliant to hear Mally and Jeff did such a great job and that their professionalism and care stood out. We’ll be sure to pass your kind comments on to them both.
★★★★★ 5/5
TrustpilotWhat can I say Mally & Simon are an…
What can I say Mally & Simon are an absolute credit to Strata on the Beverley Anthem site!! Passed Simon whilst walking the dog he asked how I was getting on. I told him that the border on the hedgehog highway sign has been missed! Within a few hours Mally is at the door sign in hand - nothing is too much for these guys!! Going above and beyond! Thanks Again Guys - From Sophie and Josh on the St. John’s Park Site Beverley ⭐️⭐️⭐️⭐️⭐️
Sophie · 28 May 2026
★★★★★ 1/5
TrustpilotAwful company to deal with, Shocking customer service
Awful company to deal with, and complete liars. Paid to have our garden turfed in September 2024 when we purchased the house. We was told to stay off the garden for 6 months which we did. In spring 2025 we mowed the garden for the first time and what we found was not the best. There was roof tiles sticking out of the ground, sections of scaffolding poles and a ridiculous amount of rocks. We instantly starting noticing issues when it rained as one side of the garden slopes. Move forward to summer and apparently these issues were caused due to the warm weather and I need to learn how to maintain a garden. Customer service said they would do an inspection in 3 months time as the ground was too hard to dig down at the time. At this point the whole garden was dead even after me watering the garden, re seeding, aerating etc etc. Fast forward to march 2026 and I was told an area manager was coming out to investigate the damaged garden, I was at work and watched this so called inspection through my garden camera. No inspection at all, just walked around the garden filming it and chatting to his mate. As he walks off he says it’s a pretty shaded garden this ain’t it. No mate it’s a sound facing garden and we get sunshine on the garden most the day. Received an email saying complaint is over and further action will be taken and if I wish I should report to warranty provider.
Leon · 22 March 2026
★★★★★ 5/5
TrustpilotWe have just collected our keys for our…
We have just collected our keys for our Oporto on the Desire site in Leeds. I could not speak highly enough of Betty! Betty exceeded our expectations from start to finish! After viewing different new build sites, we can confidently say Betty was the main reason we chose Strata. We particularly liked her calm approach rather than pushy sales people which can be off putting when chosing your dream home! Her customer service, patience and kind nature was second to none and she is an incredible asset to Strata. I'm a very picky person and she made sure every box was ticked and any concerns were taken and resolved. Hoping the aftercare matches our experience with Betty🤞🏻thanks again!
Molly · 20 March 2026
★★★★★ 5/5
TrustpilotBarry was lovely today
Barry was lovely today - turned up early, great manners and great explanation as to why it happened and what the next steps are. Very impressed!
Bethany · 12 August 2026
Agent replied · 24 September 2026
Thank you for leaving such a great review about Barry!
We’re so pleased to hear that he was polite, helpful and took the time to explain the issue and what would happen next. We’ll make sure Barry hears your lovely comments.
★★★★★ 1/5
TrustpilotThe Anthem site in Beverley is a sight…
The Anthem site in Beverley is a sight to behold, we have lived here since 2022 and really bought into the image that Strata push in their marketing.
Thomas · 13 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We recognise residents’ concerns regarding the condition and completion of the public spaces at Anthem.
A programme of works is underway to address the outstanding landscaping, trees, roads and footpaths. A detailed update outlining these works and the next steps has been shared with all residents, and further updates will be provided as progress continues.
For any outstanding concerns relating specifically to your home or your experience, please contact anthemservice@strata.co.uk so these can be reviewed individually.
As advised in our recent communication, please refer to the contact details provided to ensure any queries regarding the ongoing works are directed to the appropriate team.
Many thanks,
Strata
★★★★★ 5/5
TrustpilotJeff was really nice and he explained…
Jeff was really nice and he explained well what he needed to fix. Even taught us how to place the kitchen cabinet door that fell out
Oluwaferanmi · 24 July 2026
Agent replied · 24 September 2026
Thank you for your fantastic review!
We’re delighted to hear Jeff was so helpful and took the time to explain everything clearly.
★★★★★ 5/5
TrustpilotJeff and Ryan went above and beyond in…
Jeff and Ryan went above and beyond in fixing the creaking of our house floor and they were professional and respectful in their dealings. Well done to you both.
SO · 27 June 2026
Agent replied · 24 September 2026
We really appreciate you taking the time to share your experience.
We're delighted to hear that Jeff and Ryan went above and beyond and provided such a professional and respectful service. Your feedback will mean a great deal to them!
★★★★★ 2/5
TrustpilotPoor is the only word I can say about…
Poor is the only word I can say about this company and it’s not even those on site that are the issue mostly.
Kyle · 15 July 2026
Agent replied · 14 June 2024
We’re sorry to hear that you’re dissatisfied with your overall experience. However, we’re pleased that those who have attended your home have been helpful, and we appreciate you taking the time to recognise their work.
We understand how frustrating the issues with your garden have been. As the turf was installed almost 18 months ago, it is difficult to determine the exact cause of its deterioration due to the time that has passed.
Following further investigation, we arranged an inspection and have offered remedial works in the areas identified as requiring attention. Where areas have been altered since handover, we’re unfortunately unable to include these within the proposed works.
Our Service Team remains available to carry out the remedial works offered and will be happy to arrange these with you.
Many thanks,
Strata
★★★★★ 5/5
TrustpilotJeff was amazing he came in explained…
Jeff was amazing he came in explained everything to me before starting and after me finished thank you
MISSSOPHIEDALBY · 13 August 2026
Agent replied · 24 September 2026
Thank you for leaving such a lovely review about Jeff!
We’re so pleased to hear that he took the time to explain everything clearly, both before starting the work and once it was complete. We’ll make sure Jeff hears your kind comments.
★★★★★ 5/5
TrustpilotFirst new build experience…
We bought a new home with strata in June completed in November and the support and customer service has been fantastic Kayleigh at the sales office has been so supportive through all the ups and down she feels like one of the family Everything we needed to know she did and delivered it in a way that made it easy to understand even with the selling of our old home too we couldn't have done it without her she has been our rock. Thank you so much Kayleigh what a wonderful asset you have been in this process we cannot thank you enough for everything you have done for us The standard and quantity of our home is beautiful the builders electricians plumbers etc have built us the most beautiful home we are so very greatful for there hard work and attention to detailCraig was fantastic at our home demo and explained everything we needed to know about our new home Melanie and Chelsea thank you for all your support too when things went wrong with the sale of our new home your support was invaluable we want to thank you so much If you are thinking of buying a strata home I couldn't recommend it enough it's been a rollercoaster but made to feel easier but this fantastic team thank you all so much xx
Emma · 25 November 2024
Agent replied · 22 December 2024
Hi Emma, Thank you so much for taking the time to share your incredible feedback! We’re absolutely delighted to hear about your positive experience and your journey with Strata.Kayley will be over the moon to hear how much she’s meant to you during the process, your kind words about her truly capture what makes her such a valued member of our team. It’s also wonderful to hear how much you love the quality and craftsmanship of your new home. Our builders, electricians, and plumbers will be thrilled to know their attention to detail didn’t go unnoticed.Craig, Melanie, and Chelsea will also be so pleased to know their hard work and support made such a difference for you.Thank you again for your kind words, we wish you many happy years in your beautiful new home!
★★★★★ 5/5
TrustpilotBetty at the Dream development
Betty from the Dream development in Hull is an absolute asset to the team. My partner and I were looking at homes and ended up reserving one until the price was released. It ended up being too over-budget for us but throughout the entire process she was an absolute joy to speak to, she helped us find a house suited for us and our needs, was always friendly and had a smile and kept us updated during the building period.
Laura · 16 November 2024
Agent replied · 14 June 2024
Hello Laura, Thank you for taking the time to leave a review and for your feedback. We sincerely apologise for any inconvenience caused regarding the issues raised in your home, please be assured this is never our intention and it is important to us to get this resolved. Please contact Trustpilot@Strata.co.uk with your Full name, Development name and plot number and we will investigate this matter further. Many thanks,Strata
★★★★★ 5/5
TrustpilotThe lads from strata
The lads from strata Mally, Ryan, Barry and Jeff did a great job doing all my repairs to my new house. Mally and Ryan I thought went above and beyond doing a few extra things as they saw the wasn't right so made them right. I thank you all and Barry will have you laughing he is a very funny guy.
ALAN · 19 August 2026
Agent replied · 24 September 2026
Thank you for sharing your experience with us!
We’re so pleased that Mally, Ryan, Barry and Jeff did a great job completing your repairs, and that Mally and Ryan went above and beyond to make sure everything was put right. It sounds like Barry kept everyone entertained along the way too! We’ll be sure to pass your lovely feedback on to them all.
★★★★★ 5/5
TrustpilotGreat tradesman and service
Jeff came out to carry out some snagging repairs at my new Strata Homes property at Breathe. He was friendly, professional and took real pride in his work. He clearly knew what he was doing, explained everything well and made sure the jobs were completed properly. He even went above and beyond to remove some rubbish for us. Thank you.
Greg · 7 August 2026
Agent replied · 24 September 2026
Thank you for leaving such a great review about Jeff!
We’re so pleased to hear that he was friendly, professional and took such pride in completing your repairs. We’ll be sure to pass your lovely feedback on to him.
★★★★★ 5/5
TrustpilotMally was fantastic in delivering the 1…
Mally was fantastic in delivering the 1 year review.
Tolani · 26 August 2026
Agent replied · 24 September 2026
Thank you for your feedback! We’re pleased Mally addressed your concerns and resolved as much as possible.
★★★★★ 5/5
TrustpilotGreat work
Mally and Barry went above and beyond, and also provided a wonderful comedy due. Would recommend
Sian · 5 July 2026
Agent replied · 24 September 2026
Thank you for your wonderful feedback!
We're so pleased to hear that Mally and Barry went above and beyond to help. It's great to know they also kept you smiling along the way!
★★★★★ 5/5
TrustpilotJeff and Mally were very professional…
Jeff and Mally were very professional and friendly. They did a great job. Thanks Strata🥰
Vanessa · 3 July 2026
Agent replied · 24 September 2026
Thank you for your lovely feedback on Jeff and Mally!
★★★★★ 5/5
TrustpilotReserving our first home!!
Reserving our first home has been one of the most exciting and life-changing experiences for us, and Lorna has been an incredible part of that journey. Her support, guidance, and genuine care made the whole process feel so special. We still have a long way to go, but if Strata continues the way they have started, we know we are in very safe hands.
Jenni · 15 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
