Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
28
Reviews on Google
All 3 offices
1,483
Reviews on Trustpilot
Business-wide
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBarry ⭐️⭐️⭐️⭐️⭐️
Barry did an excellent job fixing my cupboard door. He was friendly, polite and professional throughout. He also kindly fixed my front door, which I really appreciated, as I had only thought it was stiff and didn’t realise there was an issue that needed fixing. It’s refreshing to have someone who takes pride in their work and goes the extra mile to help! 10/10 service, thank you so much, Barry! Highly recommend! ⭐️⭐️⭐️⭐️⭐️ Darcie :)
1/5
TrustpilotNo help at all with an ongoing drainage issue.
No help at all with a drainage issue on a new build that had concrete inside the pipe work from the initial build. The LABC warranty and Strata complaints both refused to help with costs of the removal of this concrete as the issues only started after two years from the build. There was I thinking it was a 10year guarantee! ….. avoid this company and its insurance. It’s not worth the paper it’s written on.
5/5
TrustpilotHad an appointment with Jeff 25th…
Had an appointment with Jeff 25th September at 11:30am due to a bit of an issue with work getting done to the house, but Jeff has come in on the ball and thoroughly looked round the house, double and triple checked the snag lists. Very polite seems like he knows what he’s doing and also picked up a few extras on his way around. Top Bloke. Thank you Jeff.
Thank you for taking the time to share your feedback. We’re pleased to hear Jeff was so thorough, polite and knowledgeable, and that he took the time to make sure everything was covered. We’ll be sure to pass your kind comments on to him! Many thanks, Strata
5/5
TrustpilotGeoff was amazing
Geoff was amazing, extremely knowledgeable a d genuinely a lovely guy
We really appreciate you taking the time to share your feedback! We’re so pleased to hear that Jeff made such a good impression and that you found him so knowledgeable and helpful. Many thanks, Strata
1/5
TrustpilotIgnorance
I have moved in to a new build property property is under defex for 2 years we put a repair in strata booked the repair with the window people then cancelled it saying we had caused the damage our self when we didn't they won't answer calls or messages that are been left for then to contact me about this problem
Thank you for taking the time to leave your review. We’re sorry to hear that you’re unhappy with the outcome. We have provided the warranty holder with our findings regarding the reported issue. If you wish to dispute the decision or discuss the matter further, this would need to be raised directly with them. We appreciate this may not be the outcome you were hoping for. Many thanks, Strata
5/5
TrustpilotThank you Jeff for getting my problem sorted.
Thank you Jeff for getting my problem sorted. Excellent service.
Thank you for your feedback! We’re really pleased to hear that Jeff was able to get everything sorted for you and that you received excellent service. Many thanks, Strata
5/5
TrustpilotJeff came today and was brilliant…
Jeff came today and was brilliant sorted all of the things that needed doing to a very high standard. He has been before to sort other issues and he’s always been quick and done the job properly. Thanks so much!
Thank you so much for your lovely review! We’re delighted to hear that Jeff was able to get everything sorted for you and that, once again, he completed the work to such a high standard. Many thanks, Strata
1/5
TrustpilotStrata Dream in Hull..
Strata Dream in Hull.. We moved into our property in June 2022 at Strata Dream in Hull, and four years later, the estate still appears unfinished. One of the key concerns is that the children’s playground, which was expected as part of the development, has still not been built. This is extremely disappointing for families living on the estate and raises serious concerns regarding the completion of promised amenities. Roads on the estate are still unfinished, loose tarmac and big pot holes. In addition lamp posts not working and the estate looks like a right mess! House interior finish is another topic, uneven plaster, poor finish. Boiler leak in first week...missing kitchen units, scratched kitchen units and poor worktop installation. We just gave up with strata trying to fix snagging list as they have been sending people '' trying'' to fix things but in general the full house should have been stripped down and re-plastered and re-painted, new kitchen etc. But who needs all this work doing when you moved in to your'' dream home with your 1 year old baby:) I would 100% would go back to keepmoat (our previous home) but would definitely not recommend trusting strata :) very unprofessional. This is my honest opinion after 4 years since buying our home from strata. Don't waste your time and money.
Thank you for taking the time to share your feedback. We appreciate all feedback from our customers and will take your comments on board. We recognise that towards the end of a development, some of the final completion works can take time. Please be assured that remedial works across the development will continue as required through to final adoption. We will continue to liase with our subcontractors and provide further site wide communications with an update shortly. Thank you again for sharing your experience with us. Many thanks, Strata
5/5
TrustpilotJeff was amazingly understanding of our…
Jeff was amazingly understanding of our predicament that we have been waiting over 2years and 9months for just general snagging he went out of his way to complete his work could I please ask if Strata send any more workers to my property could they only send Jeff or have him overseeing what is being done. Thanks Jeff for your help you've taken what has been an incredibly long and stressful amount of time with Strata I would never buy a house from this company ever again but Jeff made it a bit easier so I'm giving him the 5 stars not the company. If I had to rate the company well they don't have a option of a 1/4 of a star so I can't put a rating for them.
Thank you for taking the time to share your feedback. We recognise the concerns you have raised regarding your wider experience with us. It’s great to hear that Jeff’s understanding and willingness to go the extra mile made such a difference during his visit. We really appreciate you taking the time to recognise his efforts, and we’ll make sure Jeff receives the recognition he deserves.
1/5
TrustpilotVery Disappointing Experience
Very Disappointing Experience The service before the sale and after the sale has been completely different. Important work was missed, then repeatedly delayed, and we have been chasing for around six months. Their own team visited numerous times, identified the lack of ventilation and highlighted the items affected by it. We have asked for nothing extra, only for the affected work to be properly rectified. Instead of taking responsibility, we are now receiving arguments about why the work will not be completed. Extremely disappointing after-sales service and customer care.
Thank you for taking the time to share your feedback. We understand that you have escalated your concerns to our Complaints Team for further consideration. The team will carefully assess the points you have raised and contact you directly. Many thanks, Strata
5/5
TrustpilotMally & Jeff was assigned to do…
Mally & Jeff was assigned to do creaking noise from our staircase, Nails pop and they done a brilliant job, I and my Wife was excited with their Professionalism and cleanliness after the work done. Mally and Jeff are a great Asset for Strata Homes. Keep it up you both. From Ayobami Adeagbo
Thank you for your fantastic feedback! It’s brilliant to hear Mally and Jeff did such a great job and that their professionalism and care stood out. We’ll be sure to pass your kind comments on to them both.
5/5
TrustpilotAlways a pleasure when Jeff comes to…
Always a pleasure when Jeff comes to our house. Sorts stuff out efficiently and with a smile
Thank you for your great feedback! We’re so pleased to hear Jeff continues to provide such a friendly and efficient service.
5/5
TrustpilotExcellent experience
Excellent experience, good service. I was seen on time and everything was explained to me.
Thank you for your lovely feedback! We’re so pleased to hear you had an excellent experience.
5/5
TrustpilotMally was fantastic in delivering the 1…
Mally was fantastic in delivering the 1 year review. He carefully considered all concerns and fixed as much as possible on the spot.
Thank you for your feedback! We’re pleased Mally addressed your concerns and resolved as much as possible.
5/5
TrustpilotThe lads from strata
The lads from strata Mally, Ryan, Barry and Jeff did a great job doing all my repairs to my new house. Mally and Ryan I thought went above and beyond doing a few extra things as they saw the wasn't right so made them right. I thank you all and Barry will have you laughing he is a very funny guy.
Thank you for sharing your experience with us! We’re so pleased that Mally, Ryan, Barry and Jeff did a great job completing your repairs, and that Mally and Ryan went above and beyond to make sure everything was put right. It sounds like Barry kept everyone entertained along the way too! We’ll be sure to pass your lovely feedback on to them all.
5/5
TrustpilotThank you Jeff and Ryan!
Jeff and Ryan came to fix the panel of the bathtub which was not levelled and the creaking upper floor. They completed the job quickly, professionally and beyond my expectation. Thanks Gents!
Thank you for taking the time to recognise Jeff and Ryan! It’s great to know they resolved both issues efficiently and that their work exceeded your expectations. We’ll make sure your kind comments are passed on to them both.
5/5
TrustpilotI would like to highly recommend Mally…
I would like to highly recommend Mally from Strata for his absolutely fantastic work! He is an incredibly professional, polite, and helpful person who goes above and beyond to ensure customer satisfaction. His attention to detail and high standard of service are truly commendable. It is rare to meet someone so dedicated and efficient. Thank you, Mally, for your brilliant assistance and outstanding support. Strata is lucky to have such an amazing member of the team! 10/10 service!
Thank you for your wonderful review! We’re delighted to hear that Mally provided such professional, helpful and attentive service. We’ll be sure to share your lovely feedback with him and the wider team - we know he’ll be thrilled.
5/5
TrustpilotJeff was amazing he came in explained…
Jeff was amazing he came in explained everything to me before starting and after me finished thank you
Thank you for leaving such a lovely review about Jeff! We’re so pleased to hear that he took the time to explain everything clearly, both before starting the work and once it was complete. We’ll make sure Jeff hears your kind comments.
5/5
TrustpilotBarry was lovely today
Barry was lovely today - turned up early, great manners and great explanation as to why it happened and what the next steps are. Very impressed!
Thank you for leaving such a great review about Barry! We’re so pleased to hear that he was polite, helpful and took the time to explain the issue and what would happen next. We’ll make sure Barry hears your lovely comments.
5/5
TrustpilotAbove and beyond service from Barry!
Above and beyond service from Barry! We had some work done in our home and had the pleasure of Barry, nothing was to much and he did an excellent job.
Thank you for leaving such a great review about Barry! We’re so pleased to hear that he went above and beyond and did such an excellent job in your home.
5/5
TrustpilotGreat tradesman and service
Jeff came out to carry out some snagging repairs at my new Strata Homes property at Breathe. He was friendly, professional and took real pride in his work. He clearly knew what he was doing, explained everything well and made sure the jobs were completed properly. He even went above and beyond to remove some rubbish for us. Thank you.
Thank you for leaving such a great review about Jeff! We’re so pleased to hear that he was friendly, professional and took such pride in completing your repairs. We’ll be sure to pass your lovely feedback on to him.
5/5
TrustpilotMally came to ours to fix a wall in the…
Mally came to ours to fix a wall in the spare room, the plastering is spot on, very friendly and did a great job. He even sorted out a couple of internal doors for us that were not shutting correctly that was not on his to do list! Really appreciate it. Cheers
Thank you for your review! We’re so pleased Mally did such a great job went the extra mile too. We’ll make sure he receives your feedback!
5/5
TrustpilotMally deserves a 6 star
Mally is quite a jovial person. He handled the repair work with so much professionalism and went above and beyond in his delivery. I will give him a 6 star if possible.
Thank you for your review! It’s great to hear Mally did such a brilliant job and went above and beyond. We’ll be sure to pass your comments on to him - he’ll be pleased with the six stars!
5/5
TrustpilotBarry was so nice and pleasant.
Thank you for your review! It’s wonderful to hear that Barry made such a positive impression.
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,379.
