Strata reviews in Bolsover, Shirland and Leeds

★★★★★ 5/5

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Really helpful from start to finish

Really helpful from start to finish! I’ve had a great experience with using strata to buy our first home

Amy · 5 October 2017 · Strata Shirland

★★★★★ 5/5

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Your forever home just got better with Strata 😍

From start to finish the customer service has been fantastic. Nothing is too much trouble and that attitude continues when you move in. The house itself. Well, the attention to detail is fabulous with quality fittings throughout. There has been thoughtfulness that's gone into the design putting customers comfort first. Very sleek, modern designs with a homely feel. You only need to visit a Strata show home to fall completely in love with not only the house, but the interior design, so much so, that we have 'adopted' many of the furnishings.Compare Strata to other businesses in the housing market and you will see that design, quality, customer service and value for money are second to none.

Sharon · 5 October 2017 · Strata Shirland

★★★★★ 4/5

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Overall we love our strata home

Overall we love our strata home. There have been several things that have made the journey a bit rocky, however compared to reviews of most builders it is clear that strata excel. I must admit, any issues we have raised have been taken seriously and most have been resolved. We would definitely buy from strata again when we are looking for our second home.

Monica · 5 October 2017 · Strata Shirland

★★★★★ 5/5

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We would definitely recommend Strata …

We would definitely recommend Strata and especially the team that supported us through our sale. They have built us an amazing home which we plan on spending many years enjoying. Any problems we have had have been resolved and we have always been kept updated throughout the process.

Steve · 5 October 2017 · Strata Shirland

★★★★★ 5/5

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We have nothing but good things to say …

We have nothing but good things to say about both our new home and the service level we have had from everyone at Strata. Nothing is to much trouble and they are always willing to help. We even get a visit every week to make sure all is OK!! The quality and design of our house is brilliant, we absolutely love it and would recommend it to anyone considering a move.5*star rating for a 5* company!!

Kevin · 5 October 2017 · Strata Shirland

★★★★★ 2/5

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Initial experience with Alison was …

Initial experience with Alison was great. Went downhill from when we got the keys, walked into a leak in the kitchen. Negative experience of snagging and engaging with the site team to deal with the snagging. Poor communication and timeframe around resolving issues. We also had an issue with recommend a friend, whilst we received a payment our recommended friends are still waiting.

Adrian · 5 October 2017 · Strata Shirland

★★★★★ 2/5

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Fantastic at getting you in

Fantastic at getting you in, then horrific at sorting your problems out, of which there are many, including a boiler not functioning, cooker hob broken, no shelves in the cooker, nails left under carpet etc. For a property costing as much as this did the finish is disgusting. Our first and last time with Strata.

James · 5 October 2017 · Strata Shirland

★★★★★ 5/5

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My Strata story

We love our luxury home, yes we have had problems and some are still ongoing, but all are in hand and have been dealt with very professionally. Customer care is stretched sometimes, but always pleasant and professional, especially Ashley, Richard, Duncan and Eileen on Dominion. I have and will endorse and recommend Strata as we are delighted with our beautiful home. We still live in a building site and are surrounded by 2 other builders and it made us realise how professional, clean working and approachable Strata Builders are compared to the others.

Scott · 27 June 2016 · Strata Shirland

★★★★★ 1/5

Trustpilot

Poor standards throughout

Issues I've had with Strata below. Customer service most unhelpful. Once they have your money they are not interested.1.Lumps under the carpet throughout the house, predominantly in the ground floor room therefore I suspect this is lumps of mud. When reported, I was told by Strata that these had been removed but they haven't. I was disappointed to hear the Diagnostics Manager describe these as 'negligible' - to me they are certainly not negligible when I have paid such a large amount for the flooring package and I’m constantly stepping on hard lumps which is incredibly frustrating. UNRESOLVED2. All tiling grouting was caked in mud which, after several attempts at scrubbing it clean myself, is permanently discoloured. Also metallic marks on hallway tiles. I was disappointed that the Diagnostic Manager's response to this was 'it will discolour over time anyway'. UNRESOLVED3. Kitchen tiling poorly fitted- cut unevenly, one tile has a corner missing, messy and missing grouting. UNRESOLVED4. Ensuite tiling poorly cut- strata replaced 3 tiles but did not replace the poorly-cut tiles around the white goods. The sealant around the new tiles was very thick and lumpy, so this was re-done, to reveal the skirting board covered in cement by the tiler. The tiler also trailed mud up my cream carpet throughout the house, which he attempted to scrub clean with a sponge but it has not come up well, and took a chunk out of my lounge door with the corner of a tile. RESOLVED TO EXTREMELY POOR STANDARD AND CAUSED FURTHER DAMAGE TO PROPERTY5. Carpets are poorly fitted around the edges throughout and lift up when hoovering. Carpets are under-cut in 2 places (bottom of stairs and lounge). UNRESOLVED6. Metal strip between tiles and carpet scraped and dented, this was replaced and in the process the carpet fitter covered my white chalk-painted kitchen cabinet in black handprints when moving it, which I was unable to remove and required a re-paint. RESOLVED WHILE CAUSING DAMAGE TO PROPERTYOther defects:7. Washer/dryer makes the water pipe bang 2 floors above. After coming back several days to attempt to resolve this issue (which involved cutting a hole in my lounge ceiling, removing the bath panel, causing 2 water leaks- one through my lounge ceiling and another at the stopcock), a 'temporary fix' has been carried out by attaching a shock absorber which has reduced the noise slightly. After this work was carried it I experienced low water pressure, after several attempts at requesting Strata to send the plumber back (I was repeatedly told it was normal), when he finally returned he found a large stone near the stopcock blocking the pipe. Strata have informed me that nothing more can be done to resolve the banging pipes issue and advised me not to use the dryer at night. (several days) UNRESOLVED8. Sky plus point doesn't work. The Sky engineer advised that poor quality cables that crumble easily were installed, Strata refunded this. UNABLE TO RESOLVE - REFUNDED9. Leaking sink around the edges. Strata carried out a 'quick fix' by applying sealant on the outside edge which quickly wore away and the leak returned. The kitchen fitter was then called out to seal the sink correctly. (2 days) RESOLVED10. Balcony rails scraped. A young builder resprayed this, while instructed how to do it by the site manager stood below outside. Some scrapes have been covered and some missed. RESOLVED TO POOR STANDARD11. Sticker scraped off a kitchen panel using a sharp object. Strata arranged for this to be resprayed, in the process he over-sprayed onto the ceiling which required the painter to come back. (2 days) RESOLVED12. Faulty lounge door was replaced, the handle was put on wonky and was very loose. The joiner came back to fix this and in the process took a chunk out of the wood below the handle. The plastic surgeon had to come to correct this. (3 days) RESOLVED13. Downstairs fire door does not swing fully shut. Strata came to fix this, left a large gap in the doorframe to make the adjustment and the problem has returned. UNRESOLVED14. 3 window handles rusty. Strata arranged for these to be replaced. Different, unmatched handles were installed (and remain), 1 of which didn't lock so had to be replaced again. (2 days) RESOLVED TO POOR STANDARD15. Downstairs shower leak. RESOLVED16. Roof soffit wasn't finished on one corner. Strata tried to tell me that this had been sorted twice before they actually completed he work, leaving it unfinished for several weeks. RESOLVED17. Loud clicking noise from the water pipes when the water is run in the bathroom. Strata have told me this cannot be fixed. UNRESOLVED18. Paving slab on outdoor path cut in half. Strata tried to tell me this small area of land (approx. 25 x 60cm) had a camber so it had to be cut in half. They eventually agreed to change the slab, but have made a mess with cement in the process which still remains. RESOLVED TO POOR STANDARD19. Plastic panel between fridge and kitchen unit falls out- Strata put it back in without adding extra adhesive, problem remains. UNRESOLVED20. Letter box flap fell off- resolved. Paint on front door left scraped- remains. RESOLVED TO POOR STANDARD21. Upstairs balcony door doesn't lock. The Diagnostics Manager told me this is normal, however, the identical balcony door on the floor below does lock. UNRESOLVED22. Bathroom extractor fan is stuck on full power and doesn't dip when the light is switched off- this has been reported twice over the last 3 weeks and no attempt to resolve this has been made by Strata. UNRESOLVED23. Outdoor light developed rust patches within 3 months- replaced. RESOLVED24. Wardrobe door mirrored front not fitted into frame correctly and falling out. RESOLVED25. Front door doesn't lock correctly every time, Strata have told me this was fixed but the problem returns occasionally and I have to double check every time I lock it. INTERMITTENT FAULT REMAINS26. I was incorrectly informed that pets wouldn't set off the security alarm when purchasing. Standard sensors were installed and the alarm was set off frequently by the cat, sensors had to be replaced with pet-tolerant sensors. RESOLVED27. Chunks of wood chipped out of downstairs and lounge doors. RESOLVED28. A bare strip of soil was left by the garden path where a shrub should have been planted. When reported, Strata stuck a few twigs of privet in the ground which promptly died. UNRESOLVED

Ruby · 24 June 2016 · Strata Shirland

★★★★★ 4/5

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Good quality more than helpful

Bought a lovely spacious property value for money space wise compared to other new builds. Obviously expected some teething problems but everything has been sorted promptly. Great experience with part exchange and great sales staff. Would recommend.

Julie · 16 April 2016 · Strata Shirland

★★★★★ 5/5

Trustpilot

Amber Hull. Great

We have had only very minor teething problems since moving in 12 months ago (all associated with purchasing a new build home) everything put right very quickly and satisfactory. We would defiantly buy from Strata again. Anyone complaining about plaster cracking, creaking floors etc. need to understand new homes take time to dry after being built and is to be expected from any new home from any builder. My advise to anyone is to expect some teething problems you are buying a new home it has obviously never been lived in before I would fully recommend Strata as builders and their sales team at Amber Hull have being amazing

James · 6 April 2016 · Strata Shirland

★★★★★ 2/5

Trustpilot

Moved in 10 month ago, still no phoneline

Happy to take the cash, house sold as complete. To my knowledge we're currently the only household on the street to not be able to get online. Strata say its Openreach's and vice versa but surely the builders should have checked we could be connected before it being signed off as complete? Had to pay out for a wifi dongle which is nowhere near ideal but Strata doesn't care and we've been made to feel like bad people for complaining. Very disappointed with the service in Ackworth as this was our first time buying a home. The broadband aside, the stairs are always cracking and creaking, skirting boards have cracked all the way along the wall and the soil we were given is so poor in the garden we've had to re-turf the lawn twice. We've tried using the customer support a few times but after some fleeting visits from the builders not bothering to sort it properly we gave up and went elsewhere independently which ended up costing us a fortune. As a young couple we've probably spent in excess of another £1000 trying to get our 'completed' home up to scratch but to no avail. For us we don't know what else to do as we've given up hope of getting set up until we buy our next house, we've been more than patient and are considering moving again as a result of the whole process. I would strongly recommend anyone to take care when using these developers as they're you're best friend up until completion then they simply don't want to know.

Anon · 13 June 2015 · Strata Shirland