Trusted Agent profile

Strata estate agents in Bolsover, Shirland and Leeds

3.9

★★★★★ Good

1,511 reviews across 3 offices and 2 platforms

Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.

Google logo

3.2 / 5

28

Reviews on Google

All 3 offices

Trustpilot logo

1,483

Reviews on Trustpilot

Business-wide

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Our offices

Strata's three offices, most reviewed first. Each has its own page.

Latest reviews from every Strata office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Excellent experience so far !!

Rating only, no written review.

Paul · 19 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi PaulIts great to hear you are having a great experience so far, Thank you for your reviewCarla

5/5

Trustpilot

Excellent all round. Very very pleased.

The company and all the site and sales team have been brilliant and will be recommending the company to all my friends and family.

Matthew · 19 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Matthew,Thank you for your review - I will pass your comments onto our team. I'm pleased to hear you are happy with the service you have received.Kind regardsCarla

5/5

Trustpilot

Excellent Service and friendly staff

Rating only, no written review.

Chris · 19 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi ChrisIts great to here you have experienced an excellent service so far.Thank you for your review,Carla

5/5

Trustpilot

Very helpful and appreciated all there …

Very helpful and appreciated all there help so far

Daniel · 19 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Daniel.I'm pleased to hear you are receiving a great service so far,Thank youCarla

5/5

Trustpilot

Very good with customer service

Very good with customer service, high quality building work, sorted all issues i flagged within reasonable time.

Adam · 17 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Adam,Thanks for your review, I am so glad you were happy with the service and build quality. Hope you enjoy your new home.Best wishes,Natalie

5/5

Trustpilot

Tom & Amy - Ambience

The whole experience buying our new home with Strata at the Ambience Linton has been a pleasure. The quality and service has been top class, we were particularly happy with the after service, Charlotte, Tom and Daz could not do enough to help, we felt valued well looked after. We would and have recommended to friends, top marks from us :)

Thomas · 16 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Tom and Amy,Thank you for your review, I am really glad you're enjoying your new home and I will pass on your lovely comments to the Ambience.Thanks,Natalie

5/5

Trustpilot

Martin and Katie - Ambience

We would recommend Strata Homes to anyone looking to purchase a new property. The ambience development in Linton is a fantastic site and Strata are building some lovely homes. Our property is excellent and has been built to a very high standard both internally and externally. The site management team and sales office have been very helpful from reservation to move in and thereafter. We can't fault the workmanship, quality and high level of customer satisfaction they provide. They are a 5 star builder and I couldn't agree more.

Martin · 15 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Martin and Katie,I'm so glad that you're happy with your new home and the service you received, Charlotte and the Ambience team will be really happy to hear it.Thanks,Natalie

5/5

Trustpilot

We have just moved into our new home …

We have just moved into our new home and we can hoestly say the experience of buying and moving in have been awesome! Marilyn and Aaron from the sherburn in elmet panache site have always been there and helped us in anyway they can! They have gone over and above all the time and we are so pleased to be now in our beautiful home! There are a few snags that need sorting as you would expect in a brand newly built home but I have every confidence they will be sorted! I could not recommend them higherThank you marilyn, Aaron and strata! RegardsShane and Erika

Shane · 15 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Shane and Erika,I am happy that you're enjoying your new home at Panache and will pass on your thanks to Marilyn and Aaron!Thanks,Natalie

3/5

Trustpilot

Great house but.......sort the garden yourself

the house is great and finished to a good standard, however where possible arrange to do your own garden. to start with we thought it was fine, however when the grass grew it was more like field grass than proper turf. it was bumpy as hell which lead to my son having an accident in which his chest was hurt (he is autistic and has balancing issues). after a number of complaints we finally had it re-done. dug up but rather than breaking done lumps of soil before putting top soil down they just re-laid it over the top. the grass is much better quality but as the top soil has been flattened you just sink in the grass creating even more of a lumpy garden. more interested in making a quick profit and rushing than actually doing a good job. in my opinion the people employed to do the garden are as much use as a chocolate fireguard.

Paul · 14 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Paul,I am really sorry to hear you weren't happy with your garden and that you are still having issues with your garden.I have passed this on to our Customer Care team to investigate further for you. Best wishes,Natalie

5/5

Trustpilot

Fantastic service throughout the whole …

Fantastic service throughout the whole procedure from buying to moving in and settling down.Always on hand for any questions and problems.Special mention to Darren and Ryan the site managers who have looked after us and resolved every problem efficiently and courteously.

Allan · 14 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Allan,I'm really pleased to hear you've enjoyed the process of buying a home with us.I will pass the positive feedback over to Darren and Ryan.Many thanks,Lucy

4/5

Trustpilot

I am very happy with my Strata Home

I am very happy with my new Strata home & I would like to mention how professional the local onsite staff have been (i.e. Sales Representative Charlotte & Site Manager Tom) in helping me through the buying process & in addressing issues post moving in.... in fact I cannot praise them enough. My only negative comment is that I didn't get to view the house until a few days before moving in - as a result, post moving in, I have had to take time off work, or allow access to my property whilst I am not there, in order for these to be addressed. I also think that Strata could be more flexible with some of the options e.g. I would have liked a gas hob and my utility room sink replaced with a tumble dryer (I cannot see how a builder can design a 4 bedroom family house that does not have room for a tumble dryer in the utility room!!!) I would recommend Strata to anyone who asked my opinion.

Dianne · 14 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Dianne,Thank you for your review.I will be sure to pass this positive feedback over to Charlotte and Tom.I'm pleased to hear you're loving your Strata home.I will pass the comments over to Design regarding the Utility room and to Sales regarding not being able to view your home earlier.Many thanks,Lucy

5/5

Trustpilot

Good quality materials used

Rating only, no written review.

Nasreen · 14 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Nasreen,Thank you for your review.I'm very pleased you are happy with the quality of our homes.Many thanks,Lucy

2/5

Trustpilot

Build Quality quite reasonable but …

Build Quality quite reasonable but follow up snagging atrocious I have waited over 3 months to have the expansion joints on the side of my house sealed. I waited the same period of time to have my drive repaired, this job was done while I was away on holiday and it has been carried out in a very poor and bodged manner and it is still cracked and the tarmac has not been replaced as I was told it would be. I have two further problems which I have yet to report since I was on holiday when they developed. Very disappointed with the service.

Tony · 13 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Tony,I'm sorry to hear this.I have passed this over to our customer care team who will be in contact regarding the issues you are yet to report so we can get these rectified for you.Many thanks,Lucy

4/5

Trustpilot

Definitely worth having a look

Definitely worth having a lookWe have bought two well designed properties from Strata. Generally the process has gone well and the aftercare has been good to. We have been happy with the quality with the slight exception that the finishing is sometimes a little lacking in quality (i.e. grouting not removed from tiles and drips in paintwork). Its minor though.

APV · 13 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi there,Thank you for your review. I'm really pleased to hear your loving your Strata home and the process involved.Many thanks,Lucy

5/5

Trustpilot

STRATA are a very competent and caring …

STRATA are a very competent and caring build firm who create wonderful stylish and future-proofed homes. Inevitably there will be some initial issues and we had a number but the speed at which they were programmed and physically remedied was exceptional. The aftercare team are keen to help and resolve any issues.

Dan · 13 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Dan,Thank you for your review.I'm really pleased to hear you've enjoyed your experience with us and i hope that continues.Many thanks,Lucy

5/5

Trustpilot

Amazing company and love our house

Rating only, no written review.

Tyler · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Tyler,Thank you for your review. I'm glad you're loving your Strata home!Many thanks,Lucy

1/5

Trustpilot

Don't touch with a barge pole!!

Rating only, no written review.

Homeowner · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi,I'm really sorry to hear this.From your email address i can see you are one of our customers and I've asked customer care to give you a call to see if there's anything we can assist you with.Many thanks,Lucy

5/5

Trustpilot

Fantastic experience throughout

Fantastic experience throughout, to the point we are buying another property for the father in law.

Jason · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Jason,I'm really glad to hear you had a great experience with us.Many thanks,Lucy

5/5

Trustpilot

Absolutely amazing

Absolutely amazing, sales support amazing, after sales are amazing too. Honestly if you are buying a new home I wouldn't look anywhere else - there's a reason they are 5*

Jamie · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Jamie,Thank you for your review. I’m really pleased you’re loving your new home and the process involved with us.Many thanks,Lucy

5/5

Trustpilot

Nothing is too much trouble for these …

Nothing is too much trouble for these guys. Superb service.

Louise · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Louise,Thank you for your review. I’m glad you’ve had a good experience with us.Many thanks,Lucy

5/5

Trustpilot

Strata

The Strata staff have been really helpful and friendly

Thomas · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Thomas,Thank you for the review. I’m glad we’ve been able to help!Many thanks,Lucy

5/5

Trustpilot

Great service from start to finish

Great service from start to finish, great quality hone and excellent customer service both before and after moving in. Many thanks 😃

Mr · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Lee,I’m really pleased to hear you’re loving your new home!Many thanks,Lucy

3/5

Trustpilot

Shame about the second experience

I have just moved into my second Strata home. The first one I purchased was already built, it was great and I loved it.I'm disappointed to say I have not enjoyed my second experience with Strata. Before I begin I would just like to say the om site manager went above and beyond the first couple of weeks to help us - so thank you. The extras were mis-sold, bad communication and the aftercare isn't very good after a week or so, a few examples:1. We were told for our tiles we would only need to pay any difference in cost between a standard and an upgraded tile if we did choose to upgrade. We were quite surprised when we were then presented with a bill for £13,500 - of course we had to pay for the standard tiles because our house "did not come with a floor". This was not communicated to us and isn't exactly clear in the house specification. We ended up having to go elsewhere for our carpets. It was also not communicated to a family member that has bought a Strata property. 2. We didn't get the expected notice of completion. We were only told 3 days before because we rang up and asked. That didn't exactly give us much time to arrange time off work and a moving van. We ended up having to borrow a van from a friend for half a day and putting the rest in family cars. 3. We weren't allowed to view the house until the afternoon before completion, at such short notice I was not even able to attend. It was then revealed we didn't have any turf - because it doesn't mention the word "grass" in the specification it means we have to pay for it, but it's not on the list of optional extras either? I asked for it to be put down but was told it was too hot to put any grass down that week in June and to go elsewhere. I basically had a pile of dirt at the back of my house for 6 weeks. 4. Four months later our freezer door still does not shut. We have still been asked to sign to say all work has been complete. No! 5. Faulty electrics, we cannot use our En suite. Faulty plumbing, our kitchen flooded on day three due to an apparent "faulty appliance". Once we had waited weeks for an Indesit engineer to visit us it became clear the pipes were never fitted correctly at the back. We had a soggy hallway carpet for weeks. 6. A family member has also purchased a house on the estate soon due to complete. They asked for a couple of extras to be thrown in but apparently that meant we would not get our recommendation fee! I could go on - but to conclude it's been so stressful, annoying and disappointing. Very quick to take your money but they have no interest in you after that.

Sarah · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Sarah,I'm really sorry to hear this. I have passed this over to the sales and customer care teams to have a look into for you.Many thanks,Lucy

5/5

Trustpilot

Buying a new home is normally very …

Buying a new home is normally very stressful so naturally was extremely nervous and worried in regards to buying a new build property, however............... I can honestly say Strata could not have made the move any easier, everything was done so quickly and efficiently from start to finish and the after service has been excellent. Excellent company and excellent team. Highly recommend Strata.

Leanne · 12 October 2017 · Strata Shirland

Agent replied · 14 June 2024

Hi Leanne,I’m really happy to hear you had a good experience with us at Strata. We hope you love your new home.Many thanks,Lucy

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Strata

Which Strata office has the most reviews?

Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,378.

Where are the Strata offices?

The three Strata offices, by town:

  • Bolsover: Marlpit Lane, Bolsover, S44 6WH
  • Leeds: Seacroft, Leeds, LS14 6FU
  • Shirland: Park Lane, Shirland, DE55 6BH

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