Strata Leeds reviews

★★★★★ 5/5

Trustpilot

Jeff was amazingly understanding of our…

Jeff was amazingly understanding of our predicament that we have been waiting over 2years and 9months for just general snagging he went out of his way to complete his work could I please ask if Strata send any more workers to my property could they only send Jeff or have him overseeing what is being done. Thanks Jeff for your help you've taken what has been an incredibly long and stressful amount of time with Strata I would never buy a house from this company ever again but Jeff made it a bit easier so I'm giving him the 5 stars not the company. If I had to rate the company well they don't have a option of a 1/4 of a star so I can't put a rating for them.

Nik · 4 September 2026

★★★★★ 5/5

Trustpilot

I would like to highly recommend Mally…

I would like to highly recommend Mally from Strata for his absolutely fantastic work! He is an incredibly professional, polite, and helpful person who goes above and beyond to ensure customer satisfaction. His attention to detail and high standard of service are truly commendable. It is rare to meet someone so dedicated and efficient. Thank you, Mally, for your brilliant assistance and outstanding support. Strata is lucky to have such an amazing member of the team! 10/10 service!

Aneta · 14 August 2026

★★★★★ 2/5

Trustpilot

Poor is the only word I can say about…

Poor is the only word I can say about this company and it’s not even those on site that are the issue mostly. Response to the reply …. In 18months I’ve cared for my garden so I know it’s not me though you have tried to blame me. May have to do with the mass amount of waste you left in my garden and the substandard levels of topsoil placed. Stop passing the blame and take responsibility. Regarding offering to fix, you offered to throw down a bit of topsoil and some seeds ?? Tell me how this fixes the rubble in my garden and the time and money I’ve had to put in because you wouldn’t sort it and I have to live in a place that was not suitable by standards or law ? Original post The engineers, builders, decorators etc always happy to fix an issue that some of the contractors have caused and usually point out other things which they can help so for them 5 stars great work. The people in the office when you have a complaint to make are the issue. They are incompetent, arrogant bully’s who will do anything to make it feel like the issue is your fault. For nearly 3 months now I’ve been battling with this people regarding my garden dying. I love sorting my garden and have taken pride in following there instructions and looking after it properly however 80% died off. They have blamed me for it, blamed weather, being close to a fence (even the parts 3m away from the fence), stated it’s normal to have rocks with metal poles running through them less them 30mm away from the top and other stupid reasons for why. They told me they were not coming to fix my garden so I had to try and fix it myself but also kept on at them about it. They finally send someone out after me hounding them to do their jobs correctly and found out my garden wasn’t levelled correctly and my top soil wasn’t up to the levels required by law and quality. Now they are saying they will lay some more top soil in some areas but not ones I’ve attempted to sort and are not going to fix any other issues that I have risen with them. This company is a shambles and is not trustworthy.

Kyle · 15 July 2026

★★★★★ 5/5

Trustpilot

Had an appointment with Jeff 25th…

Had an appointment with Jeff 25th September at 11:30am due to a bit of an issue with work getting done to the house, but Jeff has come in on the ball and thoroughly looked round the house, double and triple checked the snag lists. Very polite seems like he knows what he’s doing and also picked up a few extras on his way around. Top Bloke. Thank you Jeff.

Emily · 25 September 2026

★★★★★ 1/5

Trustpilot

The Anthem site in Beverley is a sight…

The Anthem site in Beverley is a sight to behold, we have lived here since 2022 and really bought into the image that Strata push in their marketing. Instead the development public spaces are a mess. With items missing, damaged, and in a state of disrepair. From Strata we do not even hear excuses, instead we get silence and a lack of passive and proactive engagement. Internally our home is great thanks to the work we have conducted, however Strata Customer Care will do whatever they can to not repair or acknowledge an issue. As a Strata customer you will become familiar with the NHBC complaints process and will likely face hours consulting with legal counsel regards your options. A diligent reader of this Trust Pilot page will notice that the highly rated reviews come as a result of Strata employees (engineers) being incentivised to push for reviews.

Thomas · 13 July 2026

★★★★★ 5/5

Trustpilot

From the start we were blown away by Kathryn Read…

From the start we were blown away buy the helpfulness of Kathryn Read at Sublime . She went above and beyond at each step , we had full confidence in this wonderful lady . Honest and open it was an sbsolute pleasure to be sat in the office with her . She made us feel like she was dealing with old friends not customers . This lady is an absolute godend to Strata and deserves recognition from the company as she is irreplaceable. Thank you Kathryn for your patience and professionalism which she has in spades. Wish you well in the future . David and Ellie xx xx

Ellie · 12 July 2026

★★★★★ 1/5

Trustpilot

Strata Anthem Beverley is an absolute…

Strata Anthem Beverley is an absolute shambles. It is unfinished and what has been "finished" is to an atrocious condition. Strata don't care about how it looks grass seed all over the development was placed on top of concrete and rubble including the play park. Over 39 trees are missing or dead from the original plans and absolutely no pride has been placed in the landscaping of the development. Roads are unfinished after 4.5 years and this simply should not be the case. We feel ignored, abandoned and treat like dirt on the soles or stratas shoes.

Sophie · 12 July 2026

★★★★★ 5/5

Trustpilot

5 Stars - comes with a disclaimer!

It’s a little unusual writing a five-star review that comes with a rather large disclaimer! This review is solely for Jeff and Mally, the two engineers who recently carried out remedial work on our home. Unfortunately, it is not a reflection of my experience with Strata’s customer care department as a whole, which, over numerous interactions, I have found to fall well below what you would expect when it comes to aftercare for what is likely the biggest purchase of your life. That said, whenever engineers have (often finally!) been sent out, they have consistently been a credit to the company. Jeff and Mally were no exception. They were friendly, professional, knowledgeable and took real pride in their work. Everything was completed carefully and to a high standard, and they even took the time to sort a few additional issues while they were here without hesitation. I genuinely feel for the engineers. They are the ones who end up standing on the doorstep of understandably frustrated homeowners, despite having had no part in the lengthy delays or poor communication from the customer care team who organise the work. We are still waiting for remedial work relating to water ingress first reported back in November, so our frustration certainly isn’t directed at the people carrying out the repairs. It makes for a slightly conflicted review because the individuals doing the work deserve every bit of praise, while the system behind them has been incredibly disappointing. Jeff and Mally are exactly the sort of employees any company should be proud of. I just wish the customer care experience matched the standard set by the engineers on the ground.

Rachel · 10 July 2026

★★★★★ 1/5

Trustpilot

Anthem Beverley

Strata home’s Anthem Beverley is an absolute shit show, the houses are poor value for money. estate is appalling unfinished roads shoddy landscaping customer care team are a joke the list is endless. Enough is enough. We have had no alternative but to involve our local MP and the council. Before you consider buying a house from these cowboys have a walk around Anthem and have a chat with the residents.BE WARNED DO NOT BUY A STRATA HOME.

Mike · 14 July 2026

★★★★★ 5/5

Trustpilot

Jeff came to do the 6 month check on…

Jeff came to do the 6 month check on 29th April 2026 but I completely forgot to do the review until he stopped by today to sort out the creaks and cracks on the stairs. Jeff was both professional and friendly throughout, chatty and listened to the things I felt that needed rectifying. All things that came up on the check are in the process of being sorted and were very happy with Jeff’s services. I felt comfortable and safe with Jeff in the house and would be happy for him to come and work in our house at any time ☺️

Ruth · 30 June 2026

★★★★★ 5/5

Trustpilot

Mally & Jeff was assigned to do…

Mally & Jeff was assigned to do creaking noise from our staircase, Nails pop and they done a brilliant job, I and my Wife was excited with their Professionalism and cleanliness after the work done. Mally and Jeff are a great Asset for Strata Homes. Keep it up you both. From Ayobami Adeagbo

Haywhy · 3 September 2026

★★★★★ 1/5

Trustpilot

No help at all with an ongoing drainage issue.

No help at all with a drainage issue on a new build that had concrete inside the pipe work from the initial build. The LABC warranty and Strata complaints both refused to help with costs of the removal of this concrete as the issues only started after two years from the build. There was I thinking it was a 10year guarantee! ….. avoid this company and its insurance. It’s not worth the paper it’s written on.

Lou · 6 October 2026

★★★★★ 1/5

Trustpilot

Anthem - Beverley

As a resident of Anthem in Beverley and living here for 4.5 years, it’s so frustrating the general landscaping of the site is very poor, numerous dead trees, numerous shrubs are dead, grass poorly laid, grass verge at the end of phase one footpath to Spark Mill Lane is extremely poor workmanship.

Customer · 11 July 2026

★★★★★ 1/5

Trustpilot

Strata Dream in Hull..

Strata Dream in Hull.. We moved into our property in June 2022 at Strata Dream in Hull, and four years later, the estate still appears unfinished. One of the key concerns is that the children’s playground, which was expected as part of the development, has still not been built. This is extremely disappointing for families living on the estate and raises serious concerns regarding the completion of promised amenities. Roads on the estate are still unfinished, loose tarmac and big pot holes. In addition lamp posts not working and the estate looks like a right mess! House interior finish is another topic, uneven plaster, poor finish. Boiler leak in first week...missing kitchen units, scratched kitchen units and poor worktop installation. We just gave up with strata trying to fix snagging list as they have been sending people '' trying'' to fix things but in general the full house should have been stripped down and re-plastered and re-painted, new kitchen etc. But who needs all this work doing when you moved in to your'' dream home with your 1 year old baby:) I would 100% would go back to keepmoat (our previous home) but would definitely not recommend trusting strata :) very unprofessional. This is my honest opinion after 4 years since buying our home from strata. Don't waste your time and money.

Matt · 7 September 2026

★★★★★ 1/5

Trustpilot

Very Disappointing Experience

Very Disappointing Experience The service before the sale and after the sale has been completely different. Important work was missed, then repeatedly delayed, and we have been chasing for around six months. Their own team visited numerous times, identified the lack of ventilation and highlighted the items affected by it. We have asked for nothing extra, only for the affected work to be properly rectified. Instead of taking responsibility, we are now receiving arguments about why the work will not be completed. Extremely disappointing after-sales service and customer care.

Karun · 4 September 2026

★★★★★ 5/5

Trustpilot

Thank you Jeff and Ryan!

Jeff and Ryan came to fix the panel of the bathtub which was not levelled and the creaking upper floor. They completed the job quickly, professionally and beyond my expectation. Thanks Gents!

Tien · 17 August 2026

★★★★★ 5/5

Trustpilot

Mally deserves a 6 star

Mally is quite a jovial person. He handled the repair work with so much professionalism and went above and beyond in his delivery. I will give him a 6 star if possible.

Customer · 24 July 2026

★★★★★ 1/5

Trustpilot

Inherent building defect confirmed by roofer, yet Strata and NHBC pass the buck

I am writing this review to warn prospective buyers about Strata Homes' post-sale customer care and their lack of builder accountability. My 3-year-old property recently developed a displaced roof ridge roll. I brought in an independent professional roofer to undertake emergency repairs. Upon inspecting the roof, the roofer recorded video evidence and provided a clear professional assessment of the issue: "No sticky stuff on it, it's not sticking... they didn't glue it properly." "It shouldn't really have been done like that, it's not correct... it's just been bodged." The professional roofer explicitly confirmed that this was NOT standard weather damage or wear-and-tear, but an inherent installation failure ("bodge job") present from day one due to sub-contractors failing to apply adhesive. When I presented this clear video proof and the independent contractor's findings to Strata Homes, their response was deeply disappointing. Strata hid behind the expiry of their 2-year warranty, completely refused responsibility, and deflected the entire issue to NHBC. To make matters worse, NHBC previously dismissed the claim simply because active water had not yet entered the house, ignoring the fact that I had to carry out immediate emergency repairs to protect the building and mitigate losses as required by policy terms. It is not about the £120 repair cost; it is about basic fairness and customer care. Both Strata and NHBC are playing a game of passing the buck, leaving homeowners to pay out of pocket for clear builder blunders. If you are considering buying from Strata Homes, be prepared for poor sub-contractor workmanship and zero support once your initial two years are up.

Pinpinps · 21 July 2026

★★★★★ 1/5

Trustpilot

Awful company to deal with, Shocking customer service

Awful company to deal with, and complete liars. Paid to have our garden turfed in September 2024 when we purchased the house. We was told to stay off the garden for 6 months which we did. In spring 2025 we mowed the garden for the first time and what we found was not the best. There was roof tiles sticking out of the ground, sections of scaffolding poles and a ridiculous amount of rocks. We instantly starting noticing issues when it rained as one side of the garden slopes. Move forward to summer and apparently these issues were caused due to the warm weather and I need to learn how to maintain a garden. Customer service said they would do an inspection in 3 months time as the ground was too hard to dig down at the time. At this point the whole garden was dead even after me watering the garden, re seeding, aerating etc etc. Fast forward to march 2026 and I was told an area manager was coming out to investigate the damaged garden, I was at work and watched this so called inspection through my garden camera. No inspection at all, just walked around the garden filming it and chatting to his mate. As he walks off he says it’s a pretty shaded garden this ain’t it. No mate it’s a sound facing garden and we get sunshine on the garden most the day. Received an email saying complaint is over and further action will be taken and if I wish I should report to warranty provider.

Leon · 22 March 2026

★★★★★ 5/5

Trustpilot

We have just collected our keys for our…

We have just collected our keys for our Oporto on the Desire site in Leeds. I could not speak highly enough of Betty! Betty exceeded our expectations from start to finish! After viewing different new build sites, we can confidently say Betty was the main reason we chose Strata. We particularly liked her calm approach rather than pushy sales people which can be off putting when chosing your dream home! Her customer service, patience and kind nature was second to none and she is an incredible asset to Strata. I'm a very picky person and she made sure every box was ticked and any concerns were taken and resolved. Hoping the aftercare matches our experience with Betty🤞🏻thanks again!

Molly · 20 March 2026

★★★★★ 2/5

Trustpilot

Poor Customer Service

Unfortunately, my experience with Strata’s aftercare and customer service has been extremely disappointing. Whilst many of the defects in my new home have eventually been acknowledged and rectified, this has only happened after months of chasing, repeated emails and a great deal of persistence on my part. Communication has been poor throughout. I regularly had to follow up for updates, appointments were rearranged at short notice, contractors failed to attend or arrived well outside agreed time slots, and there appeared to be a lack of communication between Strata and their subcontractors, resulting in further delays. I was also disappointed by the manner in which I was spoken to by some members of the office team. On more than one occasion, I found the communication dismissive and unprofessional, leaving me feeling that my concerns were being treated as an inconvenience rather than handled with the level of customer care I would expect after purchasing a new home. The overall process has been unnecessarily stressful and time-consuming. Simple issues that should have been been resolved promptly have taken many months, with some defects requiring multiple visits before appropriate action was taken. To be fair, once issues were finally accepted, Strata did arrange for remedial works to be completed, and I appreciate the efforts of the contractors who carried out the work professionally. However, the customer journey to reach that point fell well below the standard I expected. My advice to prospective buyers would be to keep detailed records of all communication and photograph any defects from the outset. I hope Strata takes the opportunity to improve its aftercare service, internal communication and the way customers are treated throughout the complaints process.

Aaron · 3 July 2026

★★★★★ 5/5

Trustpilot

Barry was lovely today

Barry was lovely today - turned up early, great manners and great explanation as to why it happened and what the next steps are. Very impressed!

Bethany · 12 August 2026

★★★★★ 5/5

Trustpilot

⭐️ ⭐️⭐️⭐️⭐️ 5 stars for Mally & Simon

I Had Mally and Simon attend my property on the 22/04/26. To sort some snagging issues at my property and I must say they are both an absolute credit to the strata group. Issues were sorted no problem at all - both very friendly and polite with a very professional approach to their work. Cannot fault! - Thanks Again Guys - From Sophie and Josh on the St. John’s Park Site Beverley ⭐️⭐️⭐️⭐️⭐️

Sophie · 23 April 2026

★★★★★ 5/5

Trustpilot

Mally was fantastic in delivering the 1…

Mally was fantastic in delivering the 1 year review. He carefully considered all concerns and fixed as much as possible on the spot.

Tolani · 26 August 2026