Strata Leeds reviews

★★★★★ 5/5

Trustpilot

Above and Beyond Every Time

Barry has been an absolute pleasure to deal with. He is always polite, friendly, and professional, and clearly takes real pride in his work. Every time he visits, he goes above and beyond to make sure everything is completed to the highest standard and never cuts corners.

Emelia · 23 April 2026

★★★★★ 2/5

Trustpilot

Kitchen nice looking but not functional

We have been happy to buy home from Strata at start. We have been told a lot of good stories about customer care. All was fine until we have moved in. We can not complain about minor issues to be resolved (after while) but we continue have an issue with our kitchen hob extractor. Which for me not fully working kitchen is major issue.The way how kitchen has been designed is not effective enough to get all steam from cooking out. The result of this not effective design is after one year of living here is minor swelling of cupboards above hob, turning hob while cooking due dripping water back down from cupboards and in long term potential mould development and further damage of kitchen. Obviously more homes has same issue speaking to people even on other sites but we are constantly told no one else does.Feel like I don’t have any support from builders and leaving me with malfunctioning kitchen. Complain department resolution is to open window and use lids while cooking. Which this decision to get out from Strata was taking 1 year. Well I should not need to open window while cooking when I have good extraction, and all the time I can not use the lids unfortunately. Even Neff engineer came in and said it is obvious it’s not effective as this kind of high condensation is happening. The additional extraction fitted next to door from kitchen is not taking steam out as it’s too far away. Kitchen needs extraction out directly. I feel hopeless and I know I will not get anywhere with this company. It will mean for me save additional money and buy more effective extraction or pay someone to do me extraction to outside. It’s just warning for another buyers to be aware kitchen looking good but it’s absolutely useless for people cooking a lot like in my house. And it’s a shame all as we otherwise love our house. But all this made it all bitter at the end. it was even verbally confirmed by Ali, site costumer care person, as she has seen it while cooking on her visit and she said this dripping water is not normal! I have used my life savings to buy house from you guys so you actually should care more about your houses and costumers on every level. Not to make us feel like we don’t know what we talk about when obviously we do.One year later and kitchen in same situation, nobody ever got back to me. And from conversation with another homeowner on site everyone has same issue with kitchen extraction. Despite an engineer from Neff confirmed it’s not suitable for our kitchens they not doing anything to resolve this problem.

Iva · 23 February 2024

★★★★★ 1/5

Trustpilot

The managing director should resign

The managing director Sara Costello should resign. She is heading a very poorly run company that are totally incapable of delivering any sort of customer service, shows total lack of empathy and is quite frankly useless. She is a disgrace. Read all the damming and factual truthful reviews below rated 1 star. These aren’t just blips and some mediocre frustrations. Elegance in Ackworth is STILL no where near finished !! They are moving goal posts constantly and have a main spine road into the estate full of pot holes, crumbling curbs and tarmac , raised iron works. It is far more suited to 4x4 vehicles. Don’t believe anything they say. Action speaks louder than words and sadly strata are masters of inaction and shoddy communication. They should be taken through the justice system for their breaches in contracts and deadlines. Please can someone take over this company and turn it around to finally deliver results that result in satisfaction and happy customers and places where communities can be proud to live. If you are contemplating purchasing a house on an estate under development by this cowboy company do your self a favour a look elsewhere.

Matthew · 19 February 2024

★★★★★ 3/5

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I purchased a home for my daughter to…

I purchased a home for my daughter to move into. A number of snags initially some of which were to be expected I suppose with a new build. The sales team at the Atrraction development were very good. The initial site manager - Tim - that we dealt with was also very responsive and helpful. However his successor (Adam) - much less so! Downright rude & obnoxious when reporting information on an issue over the telephone (when in fact the message I had left him was to assist finding the fault quickly - thus saving him time)! Has certainly left a sour taste in the mouth - will not consider purchasing a Strata home in the future i'm afraid. Unfortunately he has let a good team on the development down.

Andy · 21 July 2026

★★★★★ 5/5

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Jeff came today and was brilliant…

Jeff came today and was brilliant sorted all of the things that needed doing to a very high standard. He has been before to sort other issues and he’s always been quick and done the job properly. Thanks so much!

Stephanie · 8 September 2026

★★★★★ 1/5

Trustpilot

Bad customer journey

Well , where do I start ? Firstly I’ve got better things to do than have to resort coming on here (again ) this time it’s my bathroom fan & front door ! To cut a long story short , South Electrical have been twice to my extractor fan . It turns out on their first visit the fan wasn’t even connected to the air duct hence all the steam ! They re-connected it but had to return & the electrician advised I’d need a new fan and I didn’t have to do anything he would return 2 weeks later and replace . After waiting in all day he never returned . That was 6 weeks ago . I complained to Strata and Sarah Jayne was looking into this . She seemed very good and said don’t worry if you don’t hear from me I will sort it . Eventually I did email again and got an automated response , she’s left ! I contacted the general email again not very happy no one has thought to pick her cases up and contact customers , and a lady called Mags emailed . I told her everything and she has read my email and a subsequent one but hasn’t bothered to respond . I’m quite staggered at the lack of service and attitude and no one seems accountable when things go wrong , it’s almost like we as customers post sales do not exist ! Then my front door that Sarah Jayne was looking into , my hall is so cold the door has a gap and has dropped .All I want is good customer service nothing more , I would like an appointment for the fan & door please . I get the feeling your waiting for my warranty to expire which is soon but I will not let this pass , it’s been ongoing for some time ! Don’t get me wrong I have had good experiences , but the bad ones like this leave a terrible customer experience , I await your response ! Thankyou

Peter · 4 December 2023

★★★★★ 5/5

Trustpilot

Promise

The whole process of buying our Venice at Strata Promise has been brilliant. Sarah in the sales office has been on hand throughout to answer any queries we had and made sure everything ran smoothly. The progression team and recommend solicitors ensured a seamless sale on both our purchasing plot and our house we were selling. Once moved in, the site managers Darren and Ryan have been incredibly helpful and told us many times to contact them if we have any issue at all.We do have a list of snags but there is a 12 week window in which to identify these and then have them rectified.We are extremely happy with our experience so far!

Becky · 4 November 2023

★★★★★ 5/5

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Minor Snags

Strata have been incredibly helpful throughout the snagging process.As with any new build property, there are going to be snags. All ours snags have been minor and once raised, brilliantly sorted by Nikki and team.Special mentions to Jeff and Malc who have both been excellent in their customer service, knowledge and skills. They've been out today to sort a threshold bar and replace a kitchen door; they were friendly, efficient, and just generally lovely! The follow-up service they provide is second-to-none

Katherine · 11 October 2023

★★★★★ 1/5

Trustpilot

Ackworth deserves to be finished correctly

When even the local MP is concerned about the state of the unfinished project by Strata it's time to question when the work is going to be finished. For months Strata have suggested they are doing something but the tumbleweed is moving faster along their bumpy road than the workmen. The main road into the Strata estate in Ackworth is a mess. It's so far from the curb in one area they have made a ramp out of tarmac which is difficult to pass with a car on each side of the road. The community centre was built a while ago and seems finished but Strata continue to hold up allowing this to open. What good is an empty building? The area around the centre is full of weeds not grass and even though it's supposed to be an 'elegant' estate it looks displeasing. The road is also a hazard to cars, bikes and pedestrians. Come on Strata do your job and stop giving your company a bad name. #cowboybuilder #enoughonthefalsepromises #finishwhatyoustarted

Danielle · 22 September 2023

★★★★★ 1/5

Trustpilot

Find another home builder

We have lived on the Ackworth site for 3 and a half years. From the day we got our keys Strata have been useless. We have cracked brickwork that happened one month after we moved in. We had to seek independent advice for the structural integrity of our house because strata couldn’t care less. Along with all the other “snagging” issues which were a constant battle to get rectified.We were in one of the last phases of the development and were told the roads would be finished as soon as the building work was complete. There has been no heavy machinery on site for months. We’ve now been told the playing field that was planned to be built next to the community centre is going to be a “wildflower meadow”. The residents have to pay an additional annual fee to maintain the public open spaces, only to find out the usable and accessible space is half the size it was planned to be and mostly made up of builders rubble, stones, broken fence posts and holes.Do better strata!

Stuart · 21 September 2023

★★★★★ 1/5

Trustpilot

Terrible, uncaring and uncommitted

I can absolutely agree with all the previous 1 star reviews over the shocking state they have left the Elegance estate in Ackworth. Nothing elegant here! We moved in June 21 and had concerns from the searches about the roads not yet being adopted and the terrible road surfaces especially Turnberry Avenue which is the main road in and out of the estate for hundreds of people. We too were assured that once the estate was finished including community centre that the road would be completed. And green extended and landscaped for all to enjoy. This has not happened. I have been back and forth with complaints and trying to get some helpful commitment from them but all they say is “we are trying our hardest”. No they are not. I have no idea what they are doing. They have failed in so many ways. Wakefield council are aware and will not adopt. There are drain issues which need sorting first. Suspension, tyre , steering alignment damage… doubt they will care to compensate for this. The landscaped community centre area is full of rocks and holes which is totally hazardous. And still fenced off with temp metal fences. Such an eyesore. The pavements near green lane are hazardous. The curbs are crumbling. I’m so angry I can’t convey it well here. No one seems to be accountable. I regret moving onto this estate. It has the potential to be lovely if they just completed it and showed more care. As for garden drainage, we’ll more of a swamp. Strata are crap. Encouraged to see even the local MP Jon Trickett has bought this issue to Parliament even naming Strata and the Ackworth estate as a prime example of shoddy developers and ethics.**UPDATE - . I CAN’T BELIEVE THIS SHODDY RESPONSE HAS TAKEN ALL DAY! LAUGHABLE HOW ONLY NOW YOU FEEL ITS IMPORTANT TO COMMUNICATE CLEARLY ABOUT GOINGS ON ! NO SUBSTANCE OR TRANSPARENCY. GEMMA SMITH SHOULD RESIGN. COME HERE YOURSELF AND LETS USE THIS AS THE OPENING CEREMONY FOR THE COMMUNITY CENTRE. MEDIA TOO! Absolute rubbish.

Matthew · 21 September 2023

★★★★★ 1/5

Trustpilot

Worst developers by far

What to say...The entire experience has been horrific from the start due to Strata themselves not listening to anyone. Looking from the outside in it's all above board, but I can say, it's far from in. I wouldn't even grace this business with the term below average. 7 years on the Ackworth estate and it looks like we all got a 50% discount with the standard of houses and the development in general. Every house on this estate is a fine example of what happens when you rush a build and don't have standards / don't care. The deeper you look at these builds, the worse it gets, everything is bodged and it's been left to the residents to sort. You truly have been caught out lying when you advertise your approach as "Our houses are built to last. We take care of every detail, to ensure the legacy we leave behind leaves a lasting impression. We take care of every detail because we love to feel proud of what we do, and we know these things will matter for a long time to come." All I can say is you most certainly have left a lasting impression, one that is appalling to put it nicely. To list a few issues so people know how "good your attention to every detail" is....Silicone - There's silicone everywhere, apart from where it should be. Outside trim attached with it, fan covers stuck to walls with it, guttering secured with it, roof plastics stuck on with it & showers / baths not sealed with it. clearly the builders were sniffing it.Insulation - insulation panels used where it should be solid wood, from under shower and bath support legs to under the kitchen cabinets, even under the gravel so not to use as much material, its just an absolute joke. Cracks - Oh the cracks, they still haven't stopped after 7 years appearing. I would complain (again) but you can only take being told so many times that the house is "drying out", its not 50% water. Unfortunately I stopped trusting you years ago and decided that investigating and repairing myself was the only way the job would get done and get done properly. So with that, lets tell people why the cracks keep coming.... short cuts, again, common theme here isn't there. You're really not supposed to leave a 3 inch gap between plasterboard panels and try to fill in with plaster and foam! I'm not even getting into the 1mm thickness of said plaster meaning you can see the plasterboard screws.Drainage - there isn't any, toilets create vacuums due to the poor design and either suck from the sink plugs or just fail to flush, the smell from the drainage systems are horrific. You built a development and then got greedy, so greedy that you have over used the initial drainage infrastructure and what it would handle. As most this was complained about and was met by a response that individual properties would be contacted that were to be effected by a small issue with the drainage.... brushed off without even a investigation when you're being told the property has a problem. ROADS! - The cost of the house and we drive on 3rd world standard roads, but it's fine you don't have to pay for new shock absorbers that cost thousands because magnetic adaptable shocks. You didn't advise every resident would need a 4X4 to navigate to their property every day. Some vehicles have had bumpers scraped simply going down the estate, its just not acceptable in the slightest. Community centre - what centre? you've "built" (I use that term very loosely) a brick shed, then left! Aesthetics of the estate - it's the newest development in Ackworth and it's the oldest and worst looking one, no attention to detail. There's nothing to be proud of on this estate from your point of view, rubble where is can be hidden, exposed ironworks, furniture and greenery just thrown in.To bring this to a close because I don't have all day. You have rushed this development, you have bodged this development and you don't care about this development and its residents. To the point where we're all fighting back. You were supposed to supply a development that would give this community a place to come together through pride. What you have given us is a development that the community has come together through disgust and anger. DON'T TRUST, DON'T BUY, DON'T BOTHER - GO BUY A BARRET INSTEAD!

Tom · 21 September 2023

★★★★★ 1/5

Trustpilot

Stay clear

Absolute disgrace that our strata site in Ackworth has been left! Unfinished roads, unusable fenced off green, unusable community centre, and this is after 10 years. We are not talking a couple of months. You have taken money off every home owner and moved on. The council will not adapt our roads for the state you have left them. Our cars are being damaged. Do you care? No! Well maybe when your star rating starts dropping from the rubbish you leave behind you may take some action and give the residents on this estate what they actually paid for and signed up to. The next step will be a consolidated legal suit! Get your act together strata.

Nicola · 21 September 2023

★★★★★ 1/5

Trustpilot

Deplorable lack of commitment from an unscrupulous organistion

I like my home very much (as in literally the house itself) but everything else about Strata's Elegance Estate in Ackworth is an absolute shambles, for which the company have seemingly shunned responsibility.We've lived here over two years, in a house that was completed in 2016. External to our property we have:, NO surfaced road with multiple pot holes *, DANGEROUS raised iron works *, NO level access where dropped kerb is propped up by tarmac dumps for driveways, wheelchair users and prams *, UNFINISHED pavement and curb stones, BLOCKED road drains *, UNCLEARED RUBBLE across a new grass verge on the green *, BADLY PLANTED trees that have been stuck in wonky and unwatered during a heat wave, UNFINISHED community centre, A 'wild flower' area (literally wild, not seeded) with a fenced-off drop that is dangerousOn my property I have, NO DRAINAGE in my garden whatsoever *, A MOAT at the back of my garden *, NO DECENT TOP SOIL, I have less than the mandatory depth of sub soil and top soil, my garden has at most 18cm of sub-standard soil directly on top of rubble, with surface soil containing a huge amount of pebble *Everything marked with an asterisk has been raised with Strata and dismissed by their team. We have been repeatedly fobbed off with excuses and lack of information regarding the road, community centre and surrounding issues. Our garden drainage has been fobbed off as an NHBC issue for which they dissolve responsibility and have offered no assistance. Twice promised visits from a site manager never materialised.Strata, your current strapline of "Homes that make that heart beat faster" could not be more apt. The combined anger on this estate right now has raised more than our blood pressure. Through your lack of action, you have become an appalling demonstration of a new-build company amongst a market place of already shockingly behaved companies. You are wasting exorbitant hours of time and money from residents, parish councillors, city councillors, and now even government.I call for the immediate resignation of your managing director and sincerely recommend your board consider their positions. Sort this out. NOW. Your time is up. For our individual house, SEVEN years is more than enough; most have waited much longer.Write to us all, every single plot and address. Tell us what is going on. Give us a decent plan. You have had our money. You owe us some respect. Redeem yourselves and put this right.

Edward · 20 September 2023

★★★★★ 1/5

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STRATA ACKWORTH

I live on Turnberry Avenue in Ackworth. When we moved onto the estate in March 2021 there was still building work going on at the back of the estate, this was Strata’s ‘excuse’ as to why they hadn’t finished the road - this was understandable. This work has now been completed a while and the state of the road on Turnberry Avenue is nothing short of discussing. We have to ‘give way’ to curbs, AKA mountains of tar at the sides of the roads. Drains stick up from the floors making us scrape the bottoms of our cars. Strat la have apparently finished the work in Ackworth so though this was a reasonable state to leave the estate in. If I’m been honest, I regret our move to the Strata estate and wish we had bought elsewhere. Do not move onto a developing Strata estate !!!!!!!!!!!!

Jessica · 20 September 2023

★★★★★ 5/5

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2nd visit from Strata’s staff today.

Today we have had another visit from Jeff, and this time it was for our floor boards. Another good service, combined with professionalism, and an outstanding finish. House all sorted now! My wife and I definitely recommend Jeff’s expertise to any home owners!

Mr · 30 March 2026

★★★★★ 1/5

Trustpilot

Unfinished work by strata

We bought a house built by strata 20 months ago . There was outstanding work to be completed.. one job still outstanding is rectifying the lawn. This work has been pending for eighteen months. We were promised it would be completed.!despite endless broken promises lack of communication by Stratas landscapers, a lack of interest by strata in finishing work weHave paid for when weBought our house.! Today again the landscapers promised strata and us they would to come to come to finish the lawn. Of course they didn’t making An excuse it was the wrong weather for sewing grass seed.! This of course was rubbish the weather was beautiful all day, Theground was Perfect for sewing seed. Strata are gate keeping the landscapers we can’t access them ourselves even though we have for asked for direct contact to communicate with the landscapers to assist the process but strata won’t allow this.! It’s tiring having to fight strata for what is ours by right.! We are pensioners my partner has a heart problems the stress of this is terrible. All day long we have been trying all ways to get our garden done .It’s probably only a two hour job at the most!

Carol · 15 September 2023

★★★★★ 5/5

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Anthem Beverley

Been in for just over two months - a few snags but not many by any means. Those that we've had were remedied with alacrity by Josh and his team - primarily John who is a godsend. We were guided through the process initially by Experience Manager Rachel Roy who was the consummate professional and then for the majority of the journey by Jeanette Hill-Wickham. Jen is a joy to work with; very helpful, answered all our questions and was most reassuring and supportive throughout.

H · 13 September 2023

★★★★★ 5/5

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Purchased our first house and very happy

Purchased our first house in June with Strata at Attraction. We are very happy with our purchase. This really has come down to the support and aftercare from the full site team. I would like to thank James for the high level of communication from day one, he has made sure that majoirty of issues have been dealt with promptly. This has made us feel at ease and we now look forward to our many years in our home. Thank you!

Cody · 6 September 2023

★★★★★ 5/5

Trustpilot

Excellent First house purchase experience

We bought our first house Strata and we are very happy we made that decision. The sales staff Shannon and Lorna were very friendly and professional. Apart from a miscommunication and mixup with our bills, the sale went overall very well and smooth. The quality of the house for the price is very good. James was amazing in taking care of us after the sale and made sure everything was ok and sorted for us. It's been just over 2 months since our purchase and we are happy overall with our house.

Youssef · 29 August 2023

★★★★★ 5/5

Trustpilot

Lovely house with good ongoing support

We have been in our Valencia house at the Adore site for just over a year and GENERALLY we are very happy. The community and estate is lovely and the house very much meets our needs. We have had minor issues, which is perhaps to be expected, but largely these have been resolved efficiently, courteously and without fuss/questioning. Selina has been super helpful and understanding in organising works, and the strata workers have been very friendly and often have spotted and fixed minor things outside of the 'job' they were brought to fix. Today we have had Les and Malc help with our bathroom. Both extremely polite, friendly and with genuine pride in doing a good job. Many thanks to them both.

Keith · 10 August 2023

★★★★★ 2/5

Trustpilot

Bolsover, Promise

We put our house up for sale and reserved our plot in May 2022, Kellie from Sales was absolutely lovely and genuine. We were told that we'd be set to move in between September and November, those months changed fairly quickly and by August we were told that the plot wouldn't be ready until around December/January. We eagerly awaited the news for when we'd be moving in but we were told again that we were going to have to wait and it was now looking like March. This meant that we needed to get our mortgage offer extended, thankfully but we secured the rate but we did have to pay for the extension. We spoke to Kellie about this and she told us to contact Samantha who was in the finance department. We did this and then never heard anything back. (and still to this day we haven't apart from when we have contacted them) Although we felt as though we were being lied to, we did feel as though Kellie was just telling us information that she was being passed by Ryan the site manager which she thought was true so absolutely no fault on Kellie.We ended up moving in at the end of March and yes the house is lovely and we are so happy with our choices however we are extremely disappointed with the after care. It took months for our snagging list to be dealt with and we are still waiting for things to be sorted. Hannah the quality managers communication skills are nothing to be desired of. Before we moved in we were told that the internal doors weren't in stock but they had been ordered and we would have some temporary doors until they arrived which Ryan informed us would be end of April, beginning of May. (Just bear in mind we reserved our plot back in May 2022 so why had these not been ordered then?!)We're now almost in August and still have temporary internal doors and not just temporary internal doors, three different types of doors! When we asked what would be happening with the doors we were told that they were no longer available and we would need to pick one of the other types of doors in the house, which as I've stated above are temporary internal doors so why would we pick one of those. When Dave the maintenance guy came round to do some of our snags he then told us that actually the reason we couldn't have the original doors was because the company lost its fire licence and had gone bust. We asked Hannah whether this was the case and she appeared to just dismiss it. I believe that Dave was telling us the truth and that everyone else had lied to us but the honest reason would have left us more understanding. Since then we have asked when the doors will be sorted and have been told by not only Hannah but Charlotte from the customer care team that they have no idea what will be happening as of yet.So in summary, fantastic sales team, could not fault Kellie in anyway and yes we know that's because they want your money but also I feel like that's where the genuine people work. The after sales, awful and don't seem to care at all about you! We love our house and do not regret buying it but we wish we knew before hand what stress we'd have to go through just to get things done.Our advice is consider your choices wisely and don't be afraid to question every detail.

Katie · 30 July 2023

★★★★★ 1/5

Trustpilot

Strata Homes Anthem, Beverley: Disappointing Green Spaces and Customer Care

My experience with Strata Homes Anthem in Beverley has been less than satisfactory, primarily due to the dreadful condition of the green spaces and the lack of responsiveness from their customer care department.The green spaces on Strata Anthem are overgrown, unkempt, and filled with dead plants. It was evident that the plants chosen by Strata were poorly selected and did not contribute to an appealing aesthetic. Our personal front "gardens" were also affected, as builders carelessly trod through them, leaving a dreadful appearance that was far from what we expected.Aside from the subpar green spaces, the roads in the Anthem community were a cause for concern. Raised manholes on the roads made them unsafe for both pedestrians and drivers, posing a potential hazard to the residents. One area that requires urgent attention is Grey Willow Drive. The roads in this section of the community desperately need improvement, as they are in poor condition and have not been adequately maintained. Furthermore, it seems that large machinery continues to use this road as a thoroughfare, causing further damage and inconvenience to the residents.Perhaps the most disappointing aspect of my experience with Strata Homes Anthem is the lack of response from their customer care team. Despite multiple complaints regarding the deplorable state of the green spaces, roads, and gardens, there has been no acknowledgment or action taken by the company. This lack of attention to customer concerns leaves me feeling dissatisfied and skeptical about their commitment to resolving issues that may arise in the future.In conclusion, my experience with Strata Homes Anthem, Beverley, has been far from pleasant. The condition of the green spaces and gardens, as well as the unsafe roads and lack of customer care response, have left me disappointed and concerned about the community's long-term viability. I sincerely hope that Strata takes these criticisms seriously and works to improve the living conditions and customer care for its residents.

Sophie · 25 July 2023

★★★★★ 5/5

Trustpilot

Strata Identity

We recently purchased our first new home with strata, and our experience with Natalie Wild was absolutely wonderful. She went above and beyond to assist us throughout the entire purchase process. One aspect that stood out was her consistent communication and regular updates regarding the construction work. Whenever we had questions or concerns, Natalie was always prompt in providing us with a keen and quick response.Given the exceptional level of service we received from Natalie, we have high hopes for the aftercare service we will receive from the strata. We look forward to receiving the same level of professionalism and attentiveness in addressing any future needs or inquiries.

Lakshmanan · 14 July 2023