Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
28
Reviews on Google
All 3 offices
1,483
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotJeanette was super friendly
Jeanette was super friendly, and helpful right from the start of the process and provided us with great customer care throughout all stages of the build process. Keeping us upto date and taking time to explain the choices.
5/5
TrustpilotAmazing Customer Service & Experience
If there was the option for 6 stars, Jen and Emily would have it.
5/5
TrustpilotI recently bought a new Strata home at…
I recently bought a new Strata home at Anthem, Beverley. Jen in the sales office was amazing!!! So warm, friendly, helpful & supportive throughout the whole process. Nothing was too much trouble. I still enjoy popping into the office to see her.
1/5
TrustpilotGreat Start BUT Disgusting Customer Service
I’m extremely disappointed with how my flooding emergency was handled after Storm Claudia. Overnight, my living room became flooded, ruining my child’s electrical toys and soaking my sofa.
5/5
TrustpilotJeff and Dave
Jeff and Dave have done a fantastic job, the house was left tidy and clean. Both are friendly and hard working. I cannot fault anything. Thank you.
5/5
TrustpilotGreat Customer Care and Excellent After-Sales Service
This is the second house we’ve bought from Strata, and we can genuinely see how much their service has improved compared to before. The customer care team is responsive, helpful, and easy to communicate with, which has given us real peace of mind as new homeowners.
1/5
TrustpilotAVOID! If I could leave zero stars I would
If I could leave zero stars I would. Avoid this company!
5/5
TrustpilotGood
Good, clean job, Jeff was very detailed
5/5
TrustpilotVery helpful and informative
Rating only, no written review.
5/5
TrustpilotJeff always comes with a smile
Jeff always comes with a smile. He has done a great job of filling around our door and painting our new fitted cil.
5/5
TrustpilotAn ACTUAL five star developer…
We fell in love with Strata as soon as we entered the beautiful show homes at Desire, Leeds - we knew it was the one. The entire process from start to finish felt bespoke and personal. The houses are stunning but the service is also incredible. Betty - our experience manager is a huge asset to the team. She is a ray of sunshine and genuinely excited for her clients in entering their next chapter… Hayley in the legal team was also great to work with. Friendly, efficient and organised. My kind of girl!! Thank you everyone for making this happen. I highly recommend Strata homes.
5/5
TrustpilotWe loved these houses
We loved these houses . Especially sales advisor was very good lady
5/5
TrustpilotBig shout out to Chelsea and Matty
Big shout out to Chelsea and Matty.
5/5
TrustpilotSnagging
We had some plaster come loose above the boiler and the bath had moved slightly causing the silicone to come away. Jeff came and fixed both problems. He was extremely nice and friendly and was so helpful. Thank you Jeff.
5/5
TrustpilotSimon is a credit to strata
Simon is a credit to strata. So helpful and polite. Great worker
5/5
TrustpilotWe were welcome professionally by the…
We were welcome professionally by the staff on duty, She explained to us in clear terms how you operate and how you support potential buyers.
5/5
TrustpilotGreat job done by Jeff and Barry
Notified to strata about creaking floor boards and they arranged repair
5/5
TrustpilotJeff the engineer
This is a review for Jeff, a strata engineer who came and helped rake rubble out of my garden.
5/5
TrustpilotGreat service
I bought a 200 litre water but at B&Q to go next to two others I already had. However, the interconnecting kit only caters for fitting to a down pipe, normally.
1/5
TrustpilotI have a video call appointment but…
I have a video call appointment but didn’t hear anything from anyone and haven’t received any link or way to call them I was waiting all afternoon. Terrible experience.
5/5
TrustpilotGreat Experience for First Time Buyers
We can't tell you how grateful we are to Kayley and the team at Strata Breathe for giving us our dream home.
5/5
TrustpilotJeff was great- we were asleep when he…
Jeff was great- we were asleep when he knocked (our fault as we forgot the appointment) however he was very patient and resolved all of our issues. A very friendly guy, give him a raise.
4/5
GoogleRating only, no written review.
5/5
TrustpilotThe agent provided us with necessary…
The agent provided us with necessary information regarding the properties available. She was warm, professional, and very welcoming
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,378.
Tell us what you need and up to 3 trusted local agents will be in touch.
