4/5
TrustpilotI’ve recommended them to at least 3…
I’ve recommended them to at least 3 friends who also bought from them and I will recommend to more.
Trusted Agent profile
Strata estate agents in Bolsover, Shirland and Leeds
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
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Our offices
Strata's three offices, most reviewed first. Each has its own page.
Latest reviews from every Strata office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExtremely friendly people
Extremely friendly people, and did an excellent job with no stress. Would highly recommend Jeff and Dave to anyone. Thank you so much!
5/5
Trustpilot2nd visit from Strata’s staff today.
Today we have had another visit from Jeff, and this time it was for our floor boards. Another good service, combined with professionalism, and an outstanding finish. House all sorted now! My wife and I definitely recommend Jeff’s expertise to any home owners!
5/5
TrustpilotMally and Simon (not max and paddy)
Mally and Simon are two genuine fellas who know thier role well..
5/5
TrustpilotJeff was fantastic during the…
Jeff was fantastic during the inspection, accurately noting any issues and explaining next steps whilst also fixing small issues with wardrobes etc on the visit. 5* experience would highly recommend
5/5
TrustpilotReally happy with Mally’s work
Really happy with Mally’s work carried out to our property. All work completed in a neat and timely manner and house was spotless after works completed. Thank you Mally.
5/5
TrustpilotMally is highly experienced and very…
Mally is highly experienced and very helpful and cheerful person.
5/5
TrustpilotDavid Innes was great
David Innes was great, fixed the issue, polite and tidy.
1/5
TrustpilotAwful company to deal with, Shocking customer service
Awful company to deal with, and complete liars. Paid to have our garden turfed in September 2024 when we purchased the house. We was told to stay off the garden for 6 months which we did. In spring 2025 we mowed the garden for the first time and what we found was not the best. There was roof tiles sticking out of the ground, sections of scaffolding poles and a ridiculous amount of rocks. We instantly starting noticing issues when it rained as one side of the garden slopes. Move forward to summer and apparently these issues were caused due to the warm weather and I need to learn how to maintain a garden. Customer service said they would do an inspection in 3 months time as the ground was too hard to dig down at the time. At this point the whole garden was dead even after me watering the garden, re seeding, aerating etc etc. Fast forward to march 2026 and I was told an area manager was coming out to investigate the damaged garden, I was at work and watched this so called inspection through my garden camera. No inspection at all, just walked around the garden filming it and chatting to his mate. As he walks off he says it’s a pretty shaded garden this ain’t it. No mate it’s a sound facing garden and we get sunshine on the garden most the day. Received an email saying complaint is over and further action will be taken and if I wish I should report to warranty provider.
5/5
TrustpilotWe have just collected our keys for our…
We have just collected our keys for our Oporto on the Desire site in Leeds. I could not speak highly enough of Betty! Betty exceeded our expectations from start to finish! After viewing different new build sites, we can confidently say Betty was the main reason we chose Strata. We particularly liked her calm approach rather than pushy sales people which can be off putting when chosing your dream home! Her customer service, patience and kind nature was second to none and she is an incredible asset to Strata. I'm a very picky person and she made sure every box was ticked and any concerns were taken and resolved. Hoping the aftercare matches our experience with Betty🤞🏻thanks again!
5/5
TrustpilotJeff really went above and beyond to…
Jeff really went above and beyond to resolve our issue in the most timely manner! highly recommended!
4/5
TrustpilotThe engineer from Strata
The engineer from Strata addressed the snagging list for my property today. Most items were resolved, though a couple of them require follow-up action. Dave Innes demonstrated great professionalism in managing the process. Much appreciated, Dave.
5/5
TrustpilotStrata After Care
As part of the aftercare Strata provides, Simon came around today to do a 6 month inspection of the house, to look for any issues that needed sorting.
5/5
TrustpilotThanks Jeff at Strata!
The lovely, friendly Jeff at Strata came to do the stair strings. He has done a great job and left the staircase clean and tidy. Thank you 🙌🏻
5/5
TrustpilotWonderful guys
Wonderful guys. Great job done. Love it👍
5/5
TrustpilotOnce again Mally does a great job
Once again Mally does a great job. My creaking floorboards no longer creak. Always has a smile and goes above and beyond. Top marks.
5/5
Trustpilot6 month inspection
Lovely man Jeff came for our 6 month inspection. He spotted issues we hadn’t and confirmed that these works would be completed. Very courteous and professional
5/5
TrustpilotVery helpful staff
1/5
TrustpilotFROM ONE ISSUE TO ANOTHER WATER LEAKEAGE
Since we moved in to Strata, its been one issue to another issue, I can overlook little issues as I wasn't even expecting it to be perfect, but issues like movement constraint and water leaks are highly unaccepted. The most recent issue issue, there was a water leak on the ceiling of the guest toilet, the engineer came to look at it and said he cant find any leaking, and also lied that I told him I poured a bucket of water on the floor. I have sent over 5 emails back and forth with their customer service and all they keep saying is that because there is no leak there is nothing that can be done, Last night I had my bath there again, and there was water on the ceiling again same place. and you are telling me there is nothing that can be done, so are you saying I bought anew house and I can not use my bathroom, this is ridiculous. Please, does anyone know any authority, firm or bodies I can report this to. the other time to they had to cut my window so i can pass my furniture through as there was very minimal movement allowance on the stairs.
5/5
TrustpilotBarry from Strata Homes…
Barry came today to refit a door handle that hadn’t been installed properly by the builders. He was polite, friendly and completed the job quickly and efficiently. A pleasure to meet him.
5/5
Trustpilot6 Month Settlement Assessment - Jeff's got it all covered
Jeff couldn't have been better - came to do my 6 month settlement assessment, found all the little bits (some I'd missed myself), and took care of them no trouble. Efficient, great work, and genuinely brightened my day. Much appreciated.
5/5
Trustpilot6 month visit
Just had our 6month maintenance visit.
5/5
TrustpilotShow home visit
Easy booking system , we were left to explore the show home at our own pace. Friendly, knowledgeable staff.
5/5
TrustpilotExcellent 6 month service performed by…
Excellent 6 month service performed by Simon. Very knowledgeable and helpful, thank you very much.
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Questions about Strata
Which Strata office has the most reviews?
Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,378.
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