Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
28
Reviews on Google
All 3 offices
1,483
Reviews on Trustpilot
Business-wide
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Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReserving our first home!!
Reserving our first home has been one of the most exciting and life-changing experiences for us, and Lorna has been an incredible part of that journey. Her support, guidance, and genuine care made the whole process feel so special. We still have a long way to go, but if Strata continues the way they have started, we know we are in very safe hands.
5/5
TrustpilotGood experience
No major difficulties with Desire in Leeds, large size ,well-made houses at an affordable price for the quality and area, communicative customer service (no problems from start to finish) ,we are happy in our new home :-)
5/5
TrustpilotJeff has done a great job of replacing…
Jeff has done a great job of replacing our kitchen cupboard door
5/5
TrustpilotJeff is absolutely amazing
Jeff is absolutely amazing kind and professional.
5/5
TrustpilotMally and Simon work
I really appreciate Mally and Simon for brilliant work in rectifying the issues I had of fixing bathroom, sorting out leaking and pointing out problems in the house that one could overlook. They came in time and were joyful in the work they do. They ensured they left the house clean after the mess of any work they did.
1/5
TrustpilotMajor Design Fault And No Support From Strata
I have lived in a Strata built home for three years, and while there have been several issues during this time, one recurring problem demands to be highlighted due to its severity and the impact on multiple households in our area.
We appreciate your frustration on this matter. Our Service team have investigated the concerns on your drainage run and their latest assessment confirmed that the drains were blocked with cooking deposits and non-flushable items, with no defects in the drains. This has been the case on the multiple occasions that the team have attended and we have previously sent out drainage guidance letters to all properties on the impacted run, to help residents understand how they can prevent experiencing issues in future.
5/5
TrustpilotReservation process
Lorna is so kind and knowledgeable, making the reservation process stress free and exciting, I feel well looked after as a buyer. I’m really looking forward to the building and choices process before moving into my lovely new home.
1/5
TrustpilotTerrible quality, no care or respect for customers - beverley site
We feel nothing but regret at purchasing a home from Strata, do not be fooled by the show homes and fancy offices!!
5/5
TrustpilotIt is a beautiful house
It is a beautiful house, we fell in love with it.
1/5
TrustpilotCustomer service is shocking
Customer service is shocking. I messaged many times via email and couldn’t get a response.
Hi Ellen, I am so sorry to hear you haven't had a response. Please can you email Trustpilot@strata.co.uk with more details to allow us to suport, including: - Your full name - Plot number and site if applicable - Which email address you have contacted and failed to get a response from - The nature of your initial contact Thanks, Strata
2/5
TrustpilotPoor sales process at Leeds Desire
I initially had a very positive experience with Strata. I found a house I really liked, with a planned move around June, but I need to sell my flat first. The sales advisor, Betty, was excellent, genuinely helpful, professional, and took time to explain my options, including Part Exchange and Help to Move.
Thank you for taking the time to leave such a detailed review. We’re genuinely pleased to hear that your initial experience with Betty was a positive one, and we appreciate you recognising the care and professionalism she brought to your discussions. We’re sorry to hear, however, that the later stages of the Help to Move process caused frustration and led to a loss of confidence. We understand how important transparency is when making decisions of this scale, and we regret that our approach did not feel as clear or aligned with your expectations as it should have. To clarify, our Help to Move valuations are carried out by independent, RICS-registered estate agents, and the process is designed to reflect achievable pricing within a defined timeframe. This is intended to reduce the risk of delays or fall-throughs once a purchase is agreed. That said, we accept that the context around how these valuations are framed, including the impact of timescales, should always be explained more clearly upfront, and we’re sorry if that was not made sufficiently clear in your case. Chelsea’s intention in discussing the valuation outcome was to be open about how the figures were reached and to explore next steps, including whether a higher listing price could be considered. We also apologise if there was a delay in sharing the valuation reports, as we understand how important timely follow-up is in these conversations. Regarding incentives, we appreciate your feedback about the clarity of how headline figures are presented on our website. We’re actively reviewing how we communicate this information to ensure customers can easily understand what is included and how incentives are applied. We never want any customer to feel pressured or misled, and we’re sorry that this experience has left you feeling unable to proceed with us. We would welcome the opportunity to discuss your concerns in more detail and review the situation personally. If you’re open to this, please contact our team via email on Trustpilot@strata.co.uk, and we can arrange for a senior member of the team to speak with you directly. Thank you again for your feedback. It’s taken seriously and helps us improve how we support future customers.
5/5
TrustpilotVery friendly
Very friendly, polite and knowledgeable staff. Show homes were lovely.
5/5
TrustpilotVisited the Strata Desire Site on Manston Lane, Leeds
Visited the Strata Desire Site on Manston Lane,Leeds a few weeks ago. Spoke to Betty in the showroom, and she was very knowledgeable and helpful in the questions we had. Advised us to view the showrooms to get a better understanding of layouts,sizes of rooms etc.
5/5
TrustpilotThank you Lorna!
A massive thank you to Lorna at the Grace development in Arnold, Nottingham for her kindness and willingness to help with answering questions that come with buying a new build.
5/5
TrustpilotJen the Superstar!
I popped in to the sales office in Beverley nearly 3 months ago, not expecting to fall in love with one but walked out with my heart set on the Geneva. I wasn’t in a position to purchase one as mine had just gone on the market. I’d been in a few times to see Jen as decided to keep an open mind and compare other developments as there were 8 houses still available. 2 days before Christmas I was finally in a position to move forward to be told all 8 had been sold to a buying scheme so missed out by 48 hours! I’m gutted….however, Jen was very understanding and has gone above and beyond to try and help me get the property of my dreams. Although it would still seem it’s not meant to be she has still tried everything possible to make it come true. She’s been far more helpful than any of the other developments I’ve been dealing with even though she had nothing left in my budget to sell me. Thank you Jen for all your dedication to truly helping me even though it would seem it really isn’t meant to be! Oh and if the home group read this then please sell me plot 13 😂
5/5
TrustpilotWell we bought our very first home in…
Well we bought our very first home in Doncaster, sublime development with Strata.
5/5
TrustpilotTop quality service again from David…
Top quality service again from David Innes! He helped me sort out an issue with my door. I noticed another issue around my house and I asked him if he could have a quick look. He also quickly fixed the issue without any hesitation. This is the second time, he has gone to the extra mile for me.
5/5
TrustpilotMally was fantastic
Mally was fantastic, bery efficienct, friendly and polite
5/5
TrustpilotSo welcoming and explained everything…
So welcoming and explained everything fully and was so helpful
4/5
TrustpilotFull Review Buying from Strata
I wanted to wait to give a full review for people looking to buy with Strata. We were first time buyers looking at the Oporto. We had a great experience to start with, Betty was brilliant at the start, very helpful and keen to get things moving. We were buying one of the last houses on the site so we were assured they were keen to get us in. We were originally told we'd be moving in in June/July (reserved in February). We were given great incentives to buy the house and began planning. Betty was then moved to another site, and this unfortunately is where it went downhill. Although the lady who took over was lovely, it became really difficult to get any kind of update which really ruined the experience for us. Constant unanswered phone calls, texts and emails. We actually went to the other site she was based at to find her to try and get any kind of update which, when you are paying thousands for a new house, felt really disappointing. After delay after delay and after getting to the point where we had to beg on the phone for an update on when we could move in (August at this point), we finally got a date for the last day in August - but this wasn't without its faults, they didn't fully confirm this until 1 week before moving and when you are renting/trying to get time off work, was awful to be honest. Completion was completed by around 11am, the house was really clean and well presented. The house is beautiful, we are so happy with the Oporto - we had a few snags noticed on move in and with our professional snagger we paid for, but nothing major. It has been difficult to get things fixed as there are no longer engineers etc on site as they have now finished building and we have a few outstanding issues but we are generally we are happy. They have sent gifts to the house since we moved in which is a nice touch, especially the Christmas ornament which is a replica of our very own house - really lovely, thank you.
5/5
TrustpilotCurrently purchasing a home in Beverley…
Currently purchasing a home in Beverley the sales advisor Jen couldn’t be more helpful made the whole process easy nothing was to much trouble
5/5
TrustpilotVery helpful and welcoming from Start to Finish.
We have lived in our Dream Strata House for around 18 months. Betty and the Team have guided us through the process and made us feel welcomed and settled in, always on hand with any queries.
5/5
TrustpilotDavid Innes
5/5
TrustpilotJeff Deserves 6 Stars
I can’t recommend Jeff at Strata highly enough. Every time he attends our property he completes the work to the highest of standards. He is meticulous, a perfectionist, and the consummate professional, treating his work with the level of care and attention you’d expect from someone maintaining their own home. On the rare occasion he hasn’t been able to complete the work due to an outside contractor needing to be involved, he’s helped ensure that the job is reported and taken care of in a timely manner. If we could give him 6 stars, we would.
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,378.
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