Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotStrata Experience
My experience of Strata from start to almost the end has been excellent. The sales team were always very welcoming and nothing was ever too much trouble. The on site construction team and in particular Mark Woodlock is always on hand to support and guide where necessary. I am yet to place in my snagging list but have no doubt whatsoever that they will all be closed out swiftly. I would recommend Strata to anyone looking to purchase a new home with high standards.
Nathan · 21 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Nathan,Thanks for your review, I'm so glad you've had a great experience and would recommend us.Best wishes,Natalie
★★★★★ 5/5
TrustpilotExcellent support for first time…
Excellent support for first time buyers, well supported throughout the process and made buying our first home work for us. Thank you
Joseph · 19 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Joseph,Thanks for your review, I am so glad to hear you felt supported. I hope you're enjoying your new home.Best wishes,Natalie
★★★★★ 5/5
TrustpilotGreat team, great service, great house...
The whole home buying process from the greeting at the show home, the choosing of options, completing the sale & more importantly the aftercare has been second to none.The team at Definition in Derby have been outstanding & I wouldn't hesitate to recommend Strata to any friends, family or colleagues.
Andi · 19 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Andi,Thanks for your review, I'm glad to hear you've had a great experience and would recommend us. Enjoy your new home!Thanks,Natalie
★★★★★ 5/5
TrustpilotExceptional Service
From the moment we walked into the show house at Origin we have recieved amazing service from Esna Lee. We were first time buyers and uncertain of the buying process. Esna was able to answer all of our questions (we had lots and lots) and set our mind at ease during the process. We are now just waiting to move in and I would highly recommend Strata to friends and family. Esna has helped take a lot of the stress out of the whole process for us and we are really grateful for the excellent service and regular communication she has and continues to provide. Thank you!!
John · 17 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi John,Thanks for your review, I'm glad to hear you had a brilliant experience with Esna and I hope you enjoy your new home. Best wishes,Natalie
★★★★★ 5/5
TrustpilotFrom our first view of the showhouse
From our first view of the showhouse, through the house buying process and particularly the aftercare provided by the Strata Team, I can honestly say we have been amazed by the quality of service provided throughout. We are now in our home 3 months and loving it...the quality of product they delivered is exceptional. The team onsite continue to support us and I would have no hesitation in recommending Strata Homes to any new home buyers.
Ann · 15 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Ann,Thanks for your review, I'm so glad to hear you had a great buying experience and are loving your new home. Best wishes,Natalie
★★★★★ 4/5
TrustpilotEverything was clear and straight…
Everything was clear and straight forward. There were a few snagging issues but these were quickly resolved.Pleasant experience when buying a house and not stressful.
Chris · 14 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Chris,Thanks for your review, glad you're enjoying your new home.Best wishes,Natalie
★★★★★ 5/5
TrustpilotFantastic service
Tara at definition derby has been absolutely fantastic, always happy to help and answer any questions we have. We can’t wait to move into our brand new Home and Tara is making the experience a breeze.
Stephanie · 14 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Stephanie, Thanks for your review, I'm glad you're excited to buy your new home with us and that Tara has made that experience extra special.Thanks,Natalie
★★★★★ 5/5
TrustpilotVery good house from strata
Very good house from strata. The aftercare and help moving in from the site team was excellent. Darren and Ryan kept in constant touch to check everything that needed to be done got done.Daniel & Amy
Daniel · 13 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Daniel & Amy,Thanks for your review, I am so happy you're enjoying your new home. Best wishes,Natalie
★★★★★ 5/5
Trustpilot5 stars for Julie furr
Can’t help but give anything other than 5 stars I’d give more if I could. Julie furr is fantastic. To say she got chucked in the deep end with us and helped us with anything we asked her to. She was assigned to us half way through our deposit process. She got us so many extras as first time buyers. She’s so patient and friendly very welcoming. She’s been nothing but amazing. During the process of choosing our extras and our kitchen selection amongst other things, which I can understand can be quite stressful, she made it anything but. She waited so patiently whilst we decided and went back and forth to show homes to make our choice she helped us decide when we couldn’t make the final choice she was very honest and decisive. she helped talk us through how things would look and what would go with what. I honestly can’t say enough about her. She’s fantastic at her job. She’s 5 stars herself!! From Arron and leanne
John · 12 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Arron and LeanneI am so happy to hear you've had a fantastic experience, Julie will be thrilled to hear she was able to make your first home buying experience a great one. Thanks for taking the time to review and I hope you enjoy your new home. Best wishes,Natalie
★★★★★ 1/5
TrustpilotDon't even have a house number yet!
I had previously given Strata 5 stars; that was before I had moved in and experienced their aftercare.Don't get me wrong, my wife and I love the house but the process of getting our snags closed out is ridiculous.I handed over my snag list, a week prior to moving in, that I had produced to get the majority of snags completed. It is now 16 weeks later and the majority of snags are still yet to be complete. Obviously we have come across more snags as we have been living in the house and added them to the list.I received an email last week regarding the snags and was told that Strata had booked in their maintenance team in for 28th March!!! A whole 23 weeks after I gave the original snag list!Strata were brilliant at getting us in to the house but once they got our money we were forgotten about.
Matthew · 12 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Matthew,I am sorry that we have disappointed you. We can't match up your name to the dates you mentioned, would you mind getting in touch with some more details so that we can look at this further for you? If we can arrange this for a date that is sooner and convenient for you then we will certainly try. Thanks,Natalie
★★★★★ 5/5
TrustpilotDefinition Derby
Tara and the team at Definition Derby have been brilliant so far. We are due to complete around May time but if the service and finish of the house match the service we have received so far then we will be extremely happy. Darren the site manager has also been very helpful when we were figuring out where to place our lights in the kitchen. I would definitely recommend Strata to friends and family.
Ashley · 12 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Ashley,Thanks for your review. I am so glad you're happy with the service you have received and I hope you enjoy your home when it's ready. I will pass your feedback on to Tara, Darren and the Definition team.Thanks,Natalie
★★★★★ 5/5
TrustpilotFrom start to finish the experience was …
From start to finish the experience was very pleasant. The costumer service was very good and all the staff were very helpful.
David · 12 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi David,Thanks for your review. I am glad to hear you've had a great experience with us and I hope you enjoy your new home.Thanks,Natalie
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish, aftercare is wonderful too which has really helped us settle into our new home, which truly is our dream home!
Hannah · 11 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Hannah,Thanks for your review, I'm so glad you're settling into your new home and that you've had a great experience with us.Best wishes,Natalie
★★★★★ 5/5
TrustpilotBrilliant homes and service
Brilliant homes and service, we love our strata home and would definitely recommend to anyone. Thank you strata!
Mr · 11 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Mr Smith,Thanks for your review, I'm so happy to hear you love your new home and would recommend us. Best wishes,Natalie
★★★★★ 5/5
TrustpilotWonderful experience
A truely wonderful experience from start to finish. From the moment we entered the sales office to discuss the purchase of our Montreax home, until we were handed the keys, we simply couldn’t ask for more from everyone involved. We can’t thank Tara, Darren and Ryan enough for all their help and would highly recommend strata to anybody
Gavin · 11 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Gavin,Thanks for your review, I’m so happy you had a great experience. I will pass on your comments to the team.Thanks,Natalie
★★★★★ 5/5
TrustpilotOur experience with Strata has been amazing.
Our experience with Strata has been absolutely fantastic,we have a lovely adviser called Tara.Tara will always keep us up to date with the build and will also help with any questions that are to do with the mortgage and solicitor,she will always go above and beyond.We feel that we have made a friend for life! We will definitely recommend Strata to anyone...well done!!
Gough · 11 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Gough,I am really happy to hear you’ve had a great experience, and I will send your lovely comments to Tara.Thanks,Natalie
★★★★★ 5/5
TrustpilotThe best homes I have ever seen
Visited Kudos in Leeds yesterday, the best homes I have ever seen and the team at Strata were brilliant, so helpful and friendly. We have bought 3 other new build homes over the years but these were a different level completely. Would highly recommend to anyone!
Dan · 11 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Dan,Thanks for your review, I'm really happy that you enjoyed your visit and loved the new show homes at Kudos.Thanks,Natalie
★★★★★ 5/5
TrustpilotGreat customer service so far and what …
Great customer service so far and what a great team of people to deal with. Would definitely recommend Strata
Holly · 11 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Holly,Thanks for your review, I'm glad you had a great experience with our team so far and would recommend us. Best wishes,Natalie
★★★★★ 5/5
TrustpilotStrata have been amazing and supportive …
Strata have been amazing and supportive every step of the way. They were always a phone call away to help us
Emily · 10 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Emily,Thanks for your review, I'm so glad you've had a great experience and felt supported. As always, just give us a call if you do need anything else.Best wishes,Natalie
★★★★★ 5/5
TrustpilotGreat service from everyone within …
Great service from everyone within Strata, would recommend to anyone who is looking for a new home. Homes are great quality with fantastic customer service.Big thank you to Ensa
Jason · 9 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Jason.Thanks for your review, I'm so happy to hear you would recommend us. I will pass on your comments to Esna.Thanks,Natalie
★★★★★ 5/5
TrustpilotAmbience
Been in our house now for over 7 months & absolutely love it & couldn’t thank Charlotte, Tom & the team at ambience enough for everything they have done for us from reserving the plot back in Sep 16. Nothing has ever been too much hassle & they are always willing to answer any questions with smiles on there faces :)
Lauren · 9 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Lauren,Thanks for your review, I am so happy to hear you're loving your new home. I will pass on your thanks to the team at Ambience. Best wishes,Natalie
★★★★★ 5/5
TrustpilotAmbience
Had a great experience with this company from reservation we were kept updated and all information asked for was given to us promptly. Charlotte in sales was great all the way through the process with us and Tom the site manager was very good when we had some odd snags they were sorted pretty much the next day. Overall very pleased with the property and thanks has to go the team at the ambience site.
Matt · 9 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Matt,Thanks for your review. I am so glad to hear you've had a great experience throughout the process and I will pass on your comments to the Ambience team.Thanks,Natalie
★★★★★ 5/5
TrustpilotThanks for all the help from Charlotte …
Thanks for all the help from Charlotte Corah on the Ambience site.Her service was excellent. Her knowledge and advice really moved us to buy a strata home. We cant wait to move into our lovely family home in April.Highly recommend to friends and family.Many ThanksJake Garrigan
Jake · 9 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Jake,Thanks for your review, I'm really happy you've had a great experience and would recommend. I will pass on your lovely comments to Charlotte. Thanks,Natalie
★★★★★ 4/5
TrustpilotRecommended.
We used assisted sales and things went pretty well. House had few snags and most were resolved in a timely manner but there are a few small things outstanding. Nothing that would prevent me from recommending the development to others and an overall satisfactory process.
Chris · 9 February 2018 · Strata Shirland
Agent replied · 14 June 2024
Hi Chris,Thanks for your review, I am glad to hear you felt the service was good and would recommend. If you haven't already been in touch with customer care recently about the remaining outstanding snags, please email care@strata.co.uk and let them know what you're waiting on and they can chase progress on these for you.Thanks,Natalie
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