Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

Strata Ambience - excellent!

After our experience at Strata Ambience we would 100% recommend this developer to any buyers! We have had great customer service from the day we first viewed the show home and nothing has been too much trouble for our sales manager Charlotte. Despite building work still going ahead, the site is tidy and clean and the noise is actually very little despite having builders on site. The site manager, Tom Rimmington, has been fantastic and was at our house within 30 minutes when we reported a minor issue. Both our sales procedure and aftercare have been 100%. We were initially undecided on new build homes, however once we saw the development we fell in love with the site and the quality of the homes. Strata homes would be top of the list if we ever looked at moving in the future.

Hannah · 15 June 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

5* Strata, Ambience - Customer Excellence and Passion.

My Wife, Son ( 14months) and I are in the final stages of purchasing a ROSAS four bedroom house at the AMBIENCE development by Strata. We truly believe in fate, from arriving 5 minutes before closing on a Sunday evening and being greeted so warmly by Charlotte Corah, Customer Experience Manager and spending over an hour with us, talking about the properties available and even having a site tour. Charlotte has been amazing throughout; even if Fraser does take over the office with his toys and books, we feel so welcome as a young family.My Parents decided to visit the site, as they were visiting Roliston Forestry Centre and met Tom Rimmington, the Site Manager. They were extremely impressed with his enthusiasm and passion for Strata and Ambience as a whole. We hope to meet Tom in the coming weeks before the move.We also decided to use Strata's Preferred Mortgage and Legal services in order to have a seamless approach to the supply chain. And the service provided by Nik Travis (Mortgage Bureau) has been superb. From his industry knowledge, guidance and work ethic ( which seems like 24/7) he has been exemplary. Emily Griffiths( Taylor Bracewell) has also been superb, always contactable and available when we have questions. We would recommend everyone use the service. We have also received a signed letter ( in pen) from Chief Executive Andrew Weaver, once we reserved the Rosas. Which was extremely impressive and shows how much Strata cares for its customers. But in a way you feel like part of a family not a customer. Every company should aspire to this level of service and standard. Joseph, Amy and Fraser

Joseph · 9 June 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Impeccable and extra-ordinary after sales service.

Chris OkwegwaI will recommend Strata everyday all day because their customer service is impeccable and their after sales service is extra-ordinary. from the day I first view the house I wanted to buy till months after I moved in, we were still getting calls from the site manager (Ryan) to find out how we were settling in and also if there are any problems/issues we want them to help resolve.To be honest there are times we have asked for stuffs that ordinary you won't expect the site team to help resolve but they have gone out of their way to satisfy us.Our home is excellent, no reservations or anything to complain about, 100% I will recommend Strata homes.Chris Okwegwa

Chris · 7 June 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

5 star service.

We could not be happier with this company they are great. We moved in to our new strata home on the temptation site 2 months ago we have not been disappointed. First of all Mary was extremely helpful with our dreadful situation regarding our chain. She supported us and kept us well informed, ensuring we secured the house of our dreams and were able to move in as soon as possible. She went above and beyond throughout the process and made it as hassle free as possible for us. Before moving in we met with Greg, the site manager, also extremely helpful. We mentioned a few snags which were sorted before move day. On our moving day Greg came to see us to make sure everything was perfect. We had spotted a few snags on this day, which were all dealt with in a timely manner. I cannot fault any of the strata staff or workman and the workmanship is all of an excellent quality. Thank you Strata.

Emma · 26 May 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Can’t tell you how helpful and…

Can’t tell you how helpful and wonderful Julie is at Destiny . She has made us feel comfortable and supported through the whole process far superior than ALL the other competitive companies we’ve been visiting too ! Her partnership with financial adviser Alister has also made everything extremely streamlined . They go above and beyond and we are very grateful for their help ! Even one of their solicitors, Emily was so friendly. We wanted to buy with Strata for their quality and even their employees epitomised this . Couldn’t recommend them anymore .

Holly · 17 May 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Excellent build quality and service

I have recently purchased and moved into a ROSAS four BEDROOM house at the AMBIENCE development by Strata. Charlotte Cora the Customer Experience Manager has been extremely helpful and provided great customer service from the start. I am extremely impressed with the build quality and service provided by Tom Rimmington, the Site Manager and his team they are extremely helpful professional and nothing is too much trouble. Five stars would highly recommend to anyone looking for a well-designed new build home finish to a very high standard and excellent customer service.

Andy · 16 May 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

5 Star Strata. Excellent all the way ! at AMBIENCE

From the beginning to the end we have nothing but praise for Strata and their team. Every member of staff that we have dealt have been extremely professional, friendly and courteous. Charlotte Cora the Customer Experience Manager at Ambience was our very first contact, she understood our situation and what we trying to achieve. We cannot thank her enough, she was so helpful and considerate and kept us informed every step of the way. We had difficulties with the sale of our property, particularly towards completion day. We then had contact with Helen (Sales Manager) who again was absolutely brilliant and helped us through our stressful sale by assuring us that Strata were being patient with our delayed sale and understood our plight.Once we had moved in to our beautiful Palermo,Tom Rimmington, the Site Manager was our contact and any problems that we had (which were very few) were very quickly resolved. Nothing was too much trouble for him and his Tradesmen. All the Strata team have a huge amount of common sense and understanding and are most importantly, very good communicators. Quite simply, Strata have been nothing but excellent and we would certainly recommend them.

Neil · 13 May 2018 · Strata Shirland

★★★★★ 2/5

Trustpilot

Great until you reserve..getting better!

Great until you reserve... then absolutely shocking! Never again..EDIT ok so Strata are now starting to gain my trust again, it’s taken a while but they are going in the right direction! Let’s see how we get on once we move in on the 18th May.

Darren · 8 May 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

WOW Factor!

Firstly, i would like thank Marie for acknowledging my initial interest into Strata Homes. It was late one night when i made a search on the Internet, simply trying to find a new build property. Marie responded very quickly to my enquiry and pointed me in the direction of Strata DESTINY - Doncaster. Her recommendation was to contact Julie -Customer Experience Manager at this build site. I therefore, decided to book an appointment for the next day and a viewing was scheduled for the afternoon. I arrived at the build site and was greeted by Julie. I was truly made very welcome. We quickly proceeded to view 4 finished properties, namely the Passion Milan, a 2 bed semi. I was told, by Julie that i had the first pick of the bunch! As soon as i saw the properties, i had good feeling that i was going to buy and if possible, that afternoon. I did view all 4 properties, but i found that Plot: 059 was to my liking and the best option for me. Julie expressed, she would try and help me all that she could, to secure a good deal. It was now time to return to the site office, hopefully to strike a good deal. Before getting down to business, Julie asked, if i would like a drink of either tea, coffee or water? I chose a coffee and to my surprise, i was also offered a lovely chocolate biscuit. Anyway, refreshments out of the way and obviously not going into detail of the deal, i am pleased to report that i was able to get, what i believe to be a fantastic deal, thanks to Julie. The next stage was then to sign and date all necessary paperwork and finally pay my reservation fee. This was done very smoothly and in a matter of minutes. Because this was a cash sale, my expected date of legal completion is in about 5 weeks time. I simply can’t wait to take ownership of my new property and i’m also really excited about moving in. I can honestly say, best experience ever!

Chris · 4 May 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Lovely second hand Strata Home

We have just moved to The Mistral development off Ollerton Road in Retford three weeks ago, this is not a new development but was developed around 2013.The house is really well built and of good quality, even the ceilings seem higher than most new builds.We are very pleased with our secondhand Strata home, only very slight bugbear is that a lot of the door handles are loose and the doors not good quality so we will have to replace the doors as given advice that the door handles cant be corrected. Neighbours tell me this is a common problem on this particular development.

Shelagh · 1 May 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service! Professional, friendly and very efficient staff! Recommend them highly.

Lia · 29 April 2018 · Strata Shirland

★★★★★ 1/5

Trustpilot

Absolutely terrible customer service

Absolutely terrible customer service; would go as far as saying the worst I’ve experienced. Was treat like ‘we couldn’t afford’ the property we were buying. After placing deposit didn’t hear anything for 5 months despite calls etc. Closed onsite office didn’t tell us, cancelled survey forMortgage. Laughed when called to complain!!!!!

Terri · 16 April 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fantastic!!

Julie the project manager on the Destiny site has been so helpful and welcoming when we visited the office. She has made the process of buying our dream family home very easy and I know that if I nip there with a question or to have another look around the show home I am always welcomed. Also Ellie the design manager was so helpful when we picked out our fixtures and we had the best time doing so! We are happy with the choices me made!

Rachael · 2 April 2018 · Strata Shirland

★★★★★ 1/5

Trustpilot

EXTREMELY POOR AND INSULTING

Had I written this review in June when I received the keys for our house, I may have given Strata five stars, but having moved into our property and experienced the aftercare I would have at times, struggled to give even one star. The overall standard of the finish within our property, in my opinion, falls far below what one would expect for a home advertised as 'luxury' and whilst Strata have sent people to rectify the issues, you never get the professional finish one would expect. On the face of it, staff always seem friendly and approachable and say not to worry about issues because "They'll sort it". This is normally followed with vague or no update until you chase it and get given an answer that nothing is going to be done. In my experience it is the customer who seems to follow this up as the levels of communication have, at times been non-existent.Having lived in my home since June last year, I gave Strata the benefit of doubt on some issues but it is now coming to light that we may have been mislead on a number of issues throughout the buying process. Despite several attempts to view the rear of the property whilst the house was being built, we were never given the opportunity to do so. I had concerns about the garden being on a slop and made it clear that we needed a garden that was fully usable and if this was not met, we would not purchase the property. We were told "don't worry. We'll sort it". A retaining wall was built to level the garden which sounds great. However, under 10-14 cm of soil was concrete which is 1/2 a meter wide and conitinues around two thirds of the garden. These areas are unusable; not deep enough to plant anything and the ground is soggy as water is unable to drain away. We have reported this issue and once again told "Don't worry. We'll sort it". Having received no communication after this, we chased this and have now been told that Strata will be taking no action to rectify the issue because it meets building regulations. In addition to this Strata have placed the boudary fence incorrectly but as yet this is still waiting to be moved. In my opinion, a clear example of being mislead. When we moved into the property, I questioned whether top soil had been used as there was a lot of rubble and broken glass on the surface. I was told that Strata do not provide top soil and that the ground is just rotivated. READ THE NHBC STANDARDS STRATA. I have now learnt that gardens ARE meant to have a certain depth of top soil. We have questioned the sound proofing within our home. We often hear our neighbours walking around their house and can hear their washing machine. There is no privacy within the house as you can even hear most things happening in the kitchen two floors up. Once again we were told, 'Don't worry. We'll sort it'. It has since been confirmed that there is no sound proofing between floors but it has passed minimum regulations so Strata will do nothing as per usual. Despite previous feedback about Strata representatives making negative comments relating to the local area this has continued making me belive that Strata do not care about the feedback they receive. A Strata employee even had the cheek to question my morals for serving in our Armed Forces.On moving into our home, we realised that our alarm was not working. It took Strata 11 weeks to rectify this issue by placing a fuse in the power socket and connecting a backup battery. Other installation faults have been the washing machine being incorrectly plumbed, the thermostates for the heating being wired up they wrong way and the shower not being sealed.Although Strata advertise that they sell luxury homes, in my opinion, they are barely delivering minimum standards. This includes poor workman ship, poor quality paint and a severe lack of genuine customer care. With luxury, one would expect standards to exceed the minimum. I believe Strata's use of the word luxury is misleading and a massive let down.In summary, the highlights of dealing with Strata is that our experience of the buying process was very smooth, albeit full of misleading information. The Customer Care Team appear to be approachable and friendly but tell the customer what they want to hear and when you chase them for answers, they tell you that Starta will not take any responsibility. I made several attempts to build bridges with the company but once again this has been thrown in my face. I even invited Mr Weaver to discuss the sone of the issues but this seems to have been brushed aside.In my opinion, Strata should start to exceed minimum standards before using luxury in there sales advertisements.

Dan · 31 March 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Best House Developer on the Market!!!

I can honestly say that in my life of dealing with people and especially companies Strata Kudos offer the best customer service experience possible. Nothing is too much or too little. A brilliant welcome is always received and Jenny is always on hand to help wherever she can. I have made an initial reservation and although it is 18 months away. I am confident Strata will enable me with all the best information from final reservation to mortgage options and final choices of fixtures and fittings for my property. I have had such a painful experience looking for properties and finishes that I liked however Strata hands down offer the best choices and layout of properties on the market. If nothing else please just go and have a look.

Nadiah · 23 March 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

So far

So far, the sales managers we have met (in particular Jayne) have all been very friendly, extremely helpful and paid attention to our particular situation - which was really nice.After reserving a plot, some of the added detail Strata provide are a really nice and personal touch.Would certainly recommend.

Chris · 18 March 2018 · Strata Shirland

★★★★★ 1/5

Trustpilot

A very unhappy buyer

I have been in my home now since September and what was to be my wife and my dream home is becoming a nightmare. Not long after moving in it became apparent there was a severe drainage issue in the gardens, some 5 months since they first looked at it I am still being passed from pillar to post. I have got outstanding issues inside the property which were not addressed fully prior to handover to customer services and all I get from the site team now is “ nothing to do with us call service team “ They are a great company at buttering you up but once your in a few weeks you drop straight to the bottom of the list and may aswell not exist. I am now looking at the legal option or contacting the NHBC for resolution.

Richard · 17 March 2018 · Strata Shirland

★★★★★ 4/5

Trustpilot

Excellence service from our Sales

Excellence service from our Sales Advisor Abigail Moody. From right at the beginning when me and my partner went into the sales office on the Emotion site in Hull to simply ask about the homes, she did nothing less than explain everything from start to finish, with a lovely and friendly manner. She gave us her number and was at hand whenever we needed her for any questions. We went away and came back that day ready to reserve our home, this partly being due to feeling so well looked after by Abigail. I was so close to giving this experience of ours a 5* however when we came around to securing our mortgage it was a abit of a slow process, which I completely understand is the normal expectation when dealing with mortgage lenders, however, we were left wondering what was going on on numerous occasions making just that part of the process a little bit stressful. Nonetheless, when we contacted strata and our financial advisor, Craig, to ask for updates, they provided us with details. We now have our move in date and it is all sorted, despite the slight critisism, our experience with strata has been brilliant from start to finish, from seeing the lovely show houses to signing our contracts, expertise where on hand to help throughout. As first time buyers we where given the right support and we are very thankful. Now we are looking forward to getting into our lovely new home. Thank you to Abigail, Craigand the rest of the Strata team.

Chelsea · 17 March 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Exceeded expectations with on going support after completion.

Although my sales representative changed from reservation to completion the transition was seamless. Esna in particular was on call, even when not working that day to get back go me in less than an hour with every query. She even went above and beyond in negotiating with Strata on my behalf for my moving date.I would definately recommend Strata for new buyers, my home is beautiful and exceeded expectations.

Sarah · 11 March 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata / attitude development 5*

Our experience of buying a house with Strata has been fabulous.We have purchased a property on the attitude site in Castleford Karen Cole our customer experience manager is so lovely and helped with every detail. We also got to meet Vicky who helped us iron out a few worries and she was great stuck to everything we had promised I got to meet Jim our site manager yesterday he is also really helpful.I love your homes and so excited to move in thank you for everything.

Joelle · 9 March 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Emotion Hull

We would just like to thank Abbie and Jayne at the emotion site. They have both been so helpful and patient with us during the process of reserving, mortgage process and options. Abbie was so patient with us when picking our options and when we couldn’t decide she gave us her honest option and even helped us pick. We are so excited to see the finished piece, we would definitely recommend Strata to everyone!

Mel · 5 March 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Hull Attraction excellent customer service

Jayne our advisor from Hull Attraction has been absolutely fantastic, going way above and beyond to make sure we are happy and helping us at every step. She has kept us informed constantly and when hiccups have occurred she has given us options to resolve them. Excellent service

Amy · 5 March 2018 · Strata Shirland

★★★★★ 2/5

Trustpilot

Poor quality workmanship for inside the…

Poor quality workmanship for inside the house finish! Poor paintwork and finish in some rooms! Am absolutely disgusted with the staircase it’s shoddy and looks terrible. Some nice f the internal doors are too short causing terrible draft in the rooms. Also no evidence of the house being signed off by director as is guaranteed by Strata on reservation and purchase.

MissHardy · 5 March 2018 · Strata Shirland

★★★★★ 5/5

Trustpilot

Journey to a New Home

In February my husband and I moved into our first ever Strata home. We were immediately impressed with the design and build quality - the houses spoke for themselves! However, it is 34 years since we moved house and Tara Osman, at Definition Derby, supported us throughout our purchase. She rang us regularly to give us updates, tirelessly answering our questions and allowing us access into our home to be. The Strata reservation pack is an amazing document - I've never seen so many plans so beautifully presented. The whole process from deposit to completion went so smoothly. THANK YOU Kathie Mepstead

Nanamep · 23 February 2018 · Strata Shirland