Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 3/5

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So I've previously given Strata 5 stars…

So I've previously given Strata 5 stars and they deserved those five stars until we moved in. The house is beautiful and I expected some problems but not major ones which we seem to have. The bath only has cold water, we have a three year old that doesn't like showers. We are having to drive him to my parents to get washed. The washing machine isn't working and has my 19 year old sons clothes currently stuck in it and he goes to Las Vegas on Tuesday , this isn't looking good. The light fitting has come loose in one of the bedrooms and the cable socket in the Main Bedroom has now come off the wall. The major problem that we had yesterday was the French windows were not on properly and would not close. Melissa gave us the number of the Locksmiths and told us to call them , I expected Strata would be covering the cost as its not our fault they aren't fitted correctly. The Locksmith asked us to pay the invoice. We refused to pay and he refused to go. In the end he left as he realised there was nothing we could do as Strata were closed. Melissa should have contacted them previously as she told me she was going to .Please Strata you have been amazing to deal with come and fix these problems and I will certainly update my review. However the Locksmith issue was not acceptableSuzie from strata called me today to sort all the issues hopefully we will get them all resolved.

Nicola · 1 July 2019 · Strata Leeds

★★★★★ 5/5

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We had a great experience from…

We had a great experience from beginning to end when buying our house. Tara was our sales office manager to begin with and she did an amazing job. Jess then took over who was equally as good and dealt with any issues promptly and effectively. Thanks very much

Mark · 29 June 2019 · Strata Shirland

★★★★★ 5/5

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Ambience dream home

Our dream home at Ambience has only been made possible by Jess. The work she has put into our purchase to secure our home with all of our choices didn’t just stop once we had paid the deposit.She went above and beyond working with our buyer as well as our solicitor and mortgage advisors to ensure a speedy and worry free process.We have felt totally secure in her hands and can’t wait to collect the keys for our new home in the next fed days.Thanks Jess for all your hard work 🎉🎉

Caroline · 28 June 2019 · Strata Shirland

★★★★★ 5/5

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Sales team

The house is based in Derbyshire, the staff are really supportive and helpful, very pleasant service I have been receiving. however, if design could be more flexible or customized, that would be better, demonstration has been done, is happy what I have seen, the house is beautiful; on site staff are helpful to introduce all following customer service process and time line. especially thanks to Jess

AMITUOFO25 · 27 June 2019 · Strata Shirland

★★★★★ 5/5

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Impressed

Visited the show homes on the ‘Belong’ site and was very impressed with the design and space offered. Charlotte Corah was very helpful and informative and we initially reserved a plot on the ‘360’ development, however, due to personal circumstances we have since decided to delay our prospective house purchase. Charlotte was very understanding when we cancelled our reservation. Strata homes are definitely on our radar for the future.

Elizabeth · 23 June 2019 · Strata Shirland

★★★★★ 4/5

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Buying another Strata Home!

Buying another Strata Home! Having already bought a Strata home, which I am currently living in, we decided to move to another area and looked at the Attitude site in Castleford where Karen Cole was the Customer Manager. Karen has been fantastic since we started our journey to our second Strata home; so friendly and professional and extremely helpful. She really has changed our lives by endlessly helping and informing us, where nothing is too much effort. Karen, you're a star and can't wait to move into my dream home in the very near future where I know you and the site team will look after us.

JillyChops · 14 June 2019 · Strata Shirland

★★★★★ 5/5

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Excellent Customer Service and Quality Build

My husband and I have just moved into our Strata home and we could not be happier! Zoe our sales lady, was absolutely brilliant from the moment we stepped into the showroom and is still providing support after move in day. We quite simply could not have made the move without Zoe, she provided an excellent service by being on the ball and making sure she was across all stages of the process from choosing the property to moving in and beyond. She kept the chain moving and kept us up to date at every stage. She helped us get our dream home by providing advice on the right combination of upgrades and property size that suited our budget and lifestyle. Nothing was ever too much trouble for Zoe and she maximised the full buying experience by offering site visits throughout the build process, as and when was safe to do so and was on hand to answer any questions. When we moved in, within a short time on completion day, she sent notification of our occupancy to all the relevant utilities. Zoe was patient and professional at all times, which helped enormously during very stressful periods of the moving process. We also had a home demo by site manager Greg, who spent time showing us how everything worked and talking us through issues we might experience when moving into a new home, such as settlement cracks etc. In addition to this he was all over any minor snagging issues and they have already. His attention to detail is refreshing as is his high standard of build quality. The quality overall is far superior to any of the new home developments we have seen. The experience so far from Strata has been wonderful, from the many email updates advising us on our build stage, the VIP Lounge where we can chart our progress to the outstanding service from Zoe and Greg. We would highly recommend a Strata Home to anyone. A five star review for a five star builder that delivers.

Tink · 10 June 2019 · Strata Shirland

★★★★★ 2/5

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Poor quality and poor aftercare

We was rushed into our property at the end of June last year so they could hit their year end sales, our property wasn’t even finished on the day we was handed our keys; missing splash backs, wardrobes missing, no outside lights, no turf just to name a couple. We also had to clean the house before we moved in as this wasn’t done due to them still working in the property as we was handed the keys. When we was walked around the property by the site manager he couldn’t stress enough that ‘we will find problems’ which is fine as you expect some with a new build but assured us if we get a list together they will rectify them. After this it’s been a complete battle to get anything rectified, our roof leaked and this took a month to rectify due to broken promises. Once we had our outside light fitted (this was on a Friday when myself and my Husband was at work) we got home and this had tripped all of our lights due to a faulty circuit and wasn’t rectified until the following week. Our en-suite toilet leaked twice and both times took over a month to rectify, whilst I was 8 months pregnant. We have had loads of minor snags that aren’t still rectified but we are passed the point of battling as it drains the energy out of you. They also missed our outside tap (apparently doesn’t come standard they tried telling us) but every house on street has one, it’s on our blue prints and when speaking to neighbours they haven’t opted for one and was told comes as standard. Strata finally agreed that they would rectify this and fit our tap in January, it’s now June and still not done after 3 failed attempts of them coming! We love our house but the customer care and standards are so poor which has completely ruined our first time buying a house.

Jaimee · 10 June 2019 · Strata Shirland

★★★★★ 4/5

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Great home builder

Review for house purchase in Definition estate in Derby. The experience of buying a house through Strata has been mostly great and they have given us a good level of support from the moment of reservation throughout completion and afterwards. A special thanks to Tara Osman who helped guide and advise us through the whole process.As always, I believe there are some ítems that can be futher improved. For us, one apparent issue was the communication (or lack of) between production and sales team regarding our move in date, which went back by a month at the last minute and the production team had not made the sales team aware of this.In terms of the quality of the house, it is mostly really good, with just a few suggestions on our side. Garden Fencing: is designed so that it has gaps which means there is no privacy in the garden and everything can be seen from the street and neighbours. We are having to rework the fence now to be able to get some privacy.Snags: the on-site team have been mostly really supportive and understanding and helped us resolve all of the usual minor snags. However, we have found that we need to insist and chase more than expected to get things done which means extra work and hassle for us.Finally, another improvement suggestion would be to have a wider range of extras being offered. I found that these were fairly limited and ítems such as curtains/blinds and lighting fixtures could have been offered so as to reduce the level of work that is required post move-in.Other than that, we are 8 weeks into our new home and almost a year since we first reserved the house with Strata. Overall, very happy with the support from Strata and would not hesitate to recommend them to a friend.

Victor · 9 June 2019 · Strata Shirland

★★★★★ 1/5

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I recently reserved a property at…

I recently reserved a property at Strata Ambition in Leeds. Was advised that the property I am interested in will be reserved and taken off from the online listing immediately and a valuation will be carried out on my current property as I am going through an assisted sales process. This was on 26.05.19. I was given a valuation date by Strata based on the earliest available slot which was yesterday 07.06.19. The valuation was carried out only for me to find out today 08.06.19 that the plot i was told they had reserved has been sold to someone else.I signed forms with them and was assured they will be back in touch with me on next steps once the valuation is done. Really disappointed and shocked at the poor customer service and the distress/inconvenience I have been put through as I have paid my broker unrefundable fees for an AIP, just so i can go through the sales process within the short time frame as the Strata property is to complete quickly between July -Sept 19. I have since sought legal advice and will be taking legal steps in addressing this issue. Was told by Strata only today that they will normally expect a valuation to take place within 7 days. Surely, if they sent out their valuers to my property after 7 days from reservation, that cant be my fault? They offered me a valuation date of 07.06 despite my request for them to value my property on 31.05. Just wanted to put it out there so people can be cautious and have a well rounded view of how Strara treat their customers. Appalling process and service.

Oy · 8 June 2019 · Strata Shirland

★★★★★ 1/5

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I want to share my factual experience…

I want to share my factual experience of Strata- Ambience Customer service was fantastic during the sales and immediate after care. Strata has a policy where they push for trust pilot reviews in the early stages of you moving in. This is evident when you look at the content of the positive reviews which are all relatively new home owners. We were also one that rated Strata 5 stars in the early days. We have been in our house now for 18 months and had endless problems. It is a battle to get James in customer service to answer and acknowledge our concerns and for any works to be completed. Main Issues we have experienced.1. Reported poor workmanship of the drive when we moved in. Was told my site assistant manager all drives would be relaid before the site is complete as they are aware the quality is poor. Strata are disputing this even though independent tests show the sub structures are insufficient. NHBC are not concerned until the drive fails completely. Issue still open and with solicitors. The ground works company who laid the drive are apparently no longer laying the drives on the site. 2. Water logged garden to the point of growing fungus and large puddles. Strata believed this was acceptable but decided to put soak away from the highest point in our garden into the show home garden. This had no effect as the soak away was put in the highest point in the garden. As a result we have had to hard landscape our garden where 40tons of construction waste and poor soil had to be removed. Strata’s response, we’ll provide the skips. 3. Leak in the bathroom, resulting in the ceiling in the garage getting wet. Leak fixed by emergency call out. Repairs to the plasterwork in the garage undertake by Strata when just minors were at home as we weren’t notified they were coming. Damage to boiler and personal possessions during the repair. Still waiting for the boiler door to be replaced. Eventually compensated for damage to personal possessions. 4. Poor interior plaster work which resulted in seeing a clear line between the levels of plaster. This resulted in 3 visits by plasterers to be fixed and the site manager. 5. Requested construction plans for our individual plot, not genetic house style. Strange unable to provide and have been unhelpful throughout. Attempted to obtain them through the local authority, again unable to locate. Had to put our issue into the hands of solicitors. These are the top 5 issues. There have been many more which you expect in a new home. However the above are significant and should of been handled in a professional and considerate way by Strata. We have been treated as people who complain instead of Strata recognising the impact of our issues and dealing with them as a company who pride themselves in delivering a unique and outstanding customer experience as per their website.UPDATE. it's been over a week since I wrote this review and Izzy still hasn't come back to me as per her response. Another example of poor customer service by Strata.

Fay · 3 June 2019 · Strata Shirland

★★★★★ 5/5

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Recently purchased my first home at…

Recently purchased my first home at Epitome Strata in Wakefield.As a first time independent buyer, there was a lot I was unsure about when it came to buying a house. From the start, Tami and the team at Epitome Strata were incredibly helpful and responsive when it came to purchasing my home. Not only was the customer service incredible, but the home itself was what really sold me. As soon as I had a look at the Livorno plot, I was blown away by the standard of fittings and finishing in this new build property. After purchasing my home, with a only a few small bumps along the way, I was able to move into my new home within the space of two months from placing my reservation fee. I have also been incredibly impressed with the team's help in ensuring I settled into my home well; dealing with all my snags in a timely manner and to a great standard.I would recommend Strata to almost anyone looking to buy a new build home!

Lewis · 3 June 2019 · Strata Shirland

★★★★★ 5/5

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A huge thank you to Strata

A huge thank you let to all of the Strata team that have helped us purchase, move into and get settled in our new home. Admittedly we just came to view the show houses at Belong to see what they were like and then straight away we could really visualise ourselves living here! Esna, Charlotte and the sales office team have been great and very personable. Their customer service is exceptional. Andy the Assistant Site Manager has been a real star throughout, not only with getting our snagging list sorted but also down to the little things like helping my wife carrying in the shopping!

Peter · 2 June 2019 · Strata Shirland

★★★★★ 5/5

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the best

I was blown away with the help of the staff i had received from the sales office . I was first approached by Julie ( what a star ) then i was talking to her boss and had the same fun / jokes with her . Thats what its all about having fun whislt looking for your dream home . Julie has looked after everything i needed to know/do with buying my home and even supplying me there solicitor

Andrew · 30 May 2019 · Strata Shirland

★★★★★ 2/5

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Strata build lovely houses, but...

Strata build lovely houses, and the help and guidance though the buying process, moving in and initial snagging was great.But, Strata over promise and under deliver on customer care once you are past this phase.After nearly 2 years, in my view their customer care maintenance teams are under resourced, with waits between 1-2 months to get issues addressed or work completed if repairs over run. In this case you can be left with parts of your home unusable or unsightly for long periods of time. Sadly the NHBC warranty isn’t helpful in this regard as it only talks about having issues addressed in a reasonable time, which as Strata feel this is reasonable then there’s not much you can do.And if there are clear issues due to faulty work during the build that subsequently cause you disruption and require you to use large amount of your time to be at home whilst work is carried out, the best you get from Strata is that, sometimes things aren’t as good as they should have been but will will learn and improve for future houses we build, but for your inconvenience, nothing, but we will fix it... eventually.Our house is great, I would probably buy from Strata again, but beware that the after care doesn’t live up to the experience they get you to believe you will receive.

Craig · 27 May 2019 · Strata Shirland

★★★★★ 5/5

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strata temptation

After spontaneously deciding to buy a house right before Christmas we wondered if we’d made the right decision, anticipating it to be extremely stressful. Zoe in the sales office has been amazing from start to finish and 4months on is still available when we have any difficulties. Herself and gregg have gone above and beyond to make the whole process go smoothly and are always on hand to offer advice to even the most ridiculous questions and get the snagging issues sorted as quickly as possible. The house is amazing and we can’t thank them enough for supporting us with getting our family home that 6months ago felt like would only ever be a dream. Despite building still being ongoing on the site, we never feel disturbed by the builders as everyone on site is so respectful and friendly.

Sam · 20 May 2019 · Strata Shirland

★★★★★ 5/5

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First time buyer

First time buyer and had a brilliant experience with Strata, lovely house and had good customer service. Penny and Wayne at Elegance 2 have been fantastic, really look after you and nothing is too much trouble for them. House is a nice layout and lovely variety to pick from for your interior choices.

Jessica · 19 May 2019 · Strata Shirland

★★★★★ 5/5

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So far so good!

Can’t recommend Kathryn enough at the Kudos development. She keeps us fully updated whenever she has any news on our property. As this is our first home we have lots of questions and she is always happy to answer them. Felt no pressure to reserve a plot unlike a lot of other property’s we went to see. Looking forward to moving in now.

Matthew · 18 May 2019 · Strata Shirland

★★★★★ 1/5

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13 months in

13 months in, still problems. Poor finishing quality. Up to over 100 problems that have been fixed. Some very dangerous one e.g cooker casing live! Garden has been left in such a state it’s dangerous and the complaints department has now stopped responding to me.

Dan · 16 May 2019 · Strata Shirland

★★★★★ 4/5

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Great way to meet the people on your…

Great way to meet the people on your street and make new friends. A little awkward at the start but things soon got going. Next time, maybe a fun ice-breaker would do the trick to get people talking more :)

Adele · 16 May 2019 · Strata Shirland

★★★★★ 5/5

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The houses are built to high standards.

The houses are built to high standards.The staff are very good as they take you through the step to step of the buying process.Their updating is very simple and precise.The house completion date was on time.

Margaret · 11 May 2019 · Strata Shirland

★★★★★ 5/5

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Being part of Definition Strata

Being part of Definition Strata has been an amazing experience.Watching my house being built is a once in a life time opportunity and Jess has been keeping me updated and well informed. What is considered to be one of the most stressful experiences in life has been a walk in the park as I've had Tara and then Jess by my side. Strata have started doing Fika Saturdays which has been a great opportunity to meet people in the same boat as I am in our new community. Overall, a great experience with a lovely, friendly, helpful staff team. I would do it all again and highly recommend Strata.

Amanda · 11 May 2019 · Strata Shirland

★★★★★ 5/5

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Belong at Strata Eckington

The buying experience which was handled by Charlotte and Esna has been very smooth and efficient with very few problems, the few we have experienced were dealt with quickly and with minimal fuss. The build quality seems to be excellent with no serious problems. Bob the site manager has always been approachable and helpful .We would like to extend a special thank you to Andy Brailsford who has been very helpful and attentive throughout the process of moving in and sorting out the few snagging issues.

Wayne · 7 May 2019 · Strata Shirland

★★★★★ 1/5

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ONCE THEY GET YOUR CUSTOM, THAT'S IT YOU WIL BE DUMPED AND ONTO THE NEXT THEY GO. WILL GIVE -50 STAR IF I COULD, DISGRACE OF A COMPANY.

PLEASE DONT BE FOOLED BY THEIR SUGAR- COATED REPLIES, WE ARE ALL ANNOYED FOR A REASON, BAD CUSTOM IS THE BUTTOM LINE. OF COURSE THEY WILL HIRE THE MOST ELOQUENT TO BRUSH PASS THEIR MISTAKES TO TRICK NEW CUSTOMERS INTO THINKING THEY DID SORT THINGS OUT. SHE HASNT REPLIED TO ME SINCE SHE LEFT THIS REPLY, WHAT DOES THAT TELL YOU. SAVE YOUR COINS FOR A BETTER DEVELOPER. It's a shame i cant reply to the thread but with all due respect Natalie, you should have added to your reply that you only contacted me a few days before you replied to my review. This is the transperancy I am talking about. You panicked from my review and only then did you contact me about my snagging list. Until then, you didnt care because you've got my custom after all. Please let the public know the true situation and stop playing on words. Instead of you admitting your faults and apologising, you are adding fuel to fire and saying things that arent true ONLY TO SAVE YOUR REPUTATION! Oh how i wish buying a house had a cooling off period. I would have appreciated it if you'd made that clear enough that "since i wrote the review, you are going to get things sorted"! About Hannah, you can ask her if you want i rang her a few months back about how my husband had to take time off just to get a delivery of parts to get our wardrobe done. My husband could have worked from home and saved his annual leave had strata sorted the cables out for open reach to do their bit for us to get internet. Hannah promised that she would contact Jenny and organise a dongle for us. Have a wild guess where this is going, she never rang me back to even explain that they couldnt get one or anything. Exactly the lies I am talking about. I never heard from Hannah for months on end which is very misleading and disrespectful to promise a customer and not to deliver. At least have the decency to ring back and explain that you couldnt honour your promise but instead she left me hanging to work what's going on myself. Again she only replied my email last week because they are all scared of the bad reviews they deserve from how they've treated not only me but my neighbours too alike. YOU CAN ASK HER IF I AM LYING. THERE HAS BEEN NO APOLOGY OR EVEN COMPENSATION FOR ALL THE TROUBLE STRATA HAS GIVEN US. I WILL GIVE THEM A MINUS 50 STAR IF I COULD. DISGRACE OF A COMPANY. This is just one of the many problems we've had with them by the way. The houses arent cheap and therefore you buy it with a level of expectation and boi will you be dissapointed. Have no expectation when it comes to strata and you will be fine that's the mistake we made. I am not oblivious to the fact that a new house will have a few issues but it's the way it's all been handled. Especially when this was raised even before tbe house was completed hoping we wouldnt notice. IF STRATA DOESNT PERSONALLY RING TO APOLOGISE AND COMPENSATE US for all our trouble, THEIR NEXT NHBC REVIEW AND ANY OTHER SITES WILL BE A DISSERTATION FROM MYSELF OF NOTHING BUT THE TRUTH WRITTEN IN DEPTH!Their houses do look attractive but be prepared for the headache that comes with the process and moving in. They rushed the house just to meet deadlines and of course it is a business at the end of the day and all they are bothered about is MONEY! A lot of things were rushed and the house wasnt completed to a high standard. When we reported the issues straight away it took months and even 4 months into it they are still not sorted. Just to put things into perspective, this included a gap in the patio door bearing in mind we moved in December and do have a little one so that means living room was a no go. We did a part exchange and everytime they wanted something they put enormous pressure and threatened to pull out but their real character came out when we had exchanged contract only to realise that they are not in any rush to sort the issues they have caused and tgey were not sorted before we moved in. Some of the issues were actually raised by my husband 3 weeks before we moved and we were promised that it will all be sorted (total and utter rubbish). Up to date, no one has contacted me about the list. A PIECE OF ADVICE STRATA WILL BE NICE TO YOU AS A NEW CUSTOMER WANTING YOUR HARD EARNED CASH, ONCE YOU BUY FROM THEM THAT'S IT YOU ARE NOT THEIR PROBLEM ONTO THE NEXT CUSTOMER THEY GO.Not to mention, they kept lying about how they were waiting for Open Reach to sort something out only to realise it was their fault. Didnt get internet till 2 months or so after moving in!

Esther · 6 May 2019 · Strata Shirland