Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotStrata 360
Visited Strata 360 today as recommended by our daughter to go and view the show homes. The staff were very friendly and welcoming and the homes were finished to a particularly high standard with beautiful interior design. Our visit was purely for inspiration but we did appreciate the quality of the houses both inside and out. Stunning Regards Jo & Sean
5/5
TrustpilotFinesse
So far, i have loved all my experiences with Strata. I have dealt with Emily Hudson at the Finesse site and she is amazing! So friendly, helpful and professional. She is an asset to Strata! I also went to meet the lovely Angelica at head office. She was really inspiring and helped me design my beautiful new home. I would highly recommend!
5/5
TrustpilotVery satisfied customer
The customer service advisors Danielle and Sheereen were very helpful throughout the process. Craig and Simon did a good home demonstration.
5/5
Trustpilotmelissa is fantastic
Having Melissa as our customers experience manager has made our dream of owning our first home a dream come true . We initially made a reservation for a plot at the Lavish Micklefield site whilst waiting for price release. Contacted her after receiving an email from her introducing herself as our new experience manager to check if there was any update on the price release, she sent us a list of the guide price and we thought our dreams of buying our own family home was not going to be a reality as we were given a different figure at reservation. Melissa informed me that she will check on other sites to see if an Oporto which we wanted was available at our affordable price as location has a big impact on house prices within different developments.Melissa went out of her way to meet me at the attitude site as few plots were still available with already released prices and also had a show room to view. She contacted RSC to check our affordability,at the end of my appointment a full reservation was made. Making our choices wasn’t as difficult as we thought as she gave us her opinions which helped in making our choices and adding a few upgrades to our home . She is very professional at her job, friendly , has excellent communication skills in updating us about our plot , we always feel very reassured in calling her over the phone whenever we had any questions as she always has answers to it all. She is such a great team player within the Strata team. We look forward to completion and are counting down to moving in hopefully in March/April 2020. Zainab and Olasunkanmi
5/5
Trustpilot360.
We were originally purchasing with another developer but we visited the Strata sales office on a whim.The best decision we made!Charlotte has been absolutely fantastic from start to finish. She has really looked after us throughout the buying process from our first meeting right through to completion and beyond.We moved into our home a month ago and are really happy.We've had a few snags and an issue with our plumbing which the managers on site have sorted quickly for us.We would definately recommend Strata to anyone looking to buy a new home.Thanks again to Charlotte, Ryan & Darren and everyone at Strata.
Hello Rebecca, Thank you so much for taking the time to review your most recent experience with us. I am so glad that you had a stress free and enjoyable buying journey. I will be sure to pass on your kind words to Charlotte and the rest of the 360 site team. Good luck and best wishes for the future in your new home. Many thanks, Izzy
5/5
TrustpilotGood Quality and Aftercare
I have been really happy with the quality of the build, no major issues at all. The house has been stood for a long time and there are no structural concerns at all.Where I think Strata have stood out is in the aftercare support they have offered, in particular Craig on the construction side of things. He has always been available to offer support and anything I've raised has been dealt with promptly.I would certainly recommend Strata.
Hello Nathan, Thank you so much for taking the time to review your recent experience with us at Strata. I am so glad you are pleased with the standards of your home and your buying journey has been an enjoyable one. I'll be sure to pass on your kind words to Craig and the rest of the team. I wish you the best of luck for the future in your new home. Many thanks, Izzy
5/5
TrustpilotProud to belong
Had such an excellent experience from start to finish with our lovely Esna at strata belong. We also had the pleasure of working with Charlotte at 360 during our process too. We cannot thank thank them enough for all the amazing help we have received during our buying process. Finally after what feels like forever, we made it in our new home and what an amazing home it is! Thanks to bob too and some work men on site who also popped in to make themselves known. Everyone is so kind helpful and cheerful on our beautiful belong site in Derbyshire. The Buttery’s at no 14. :)
Hello Lucy, Thank you so much for reviewing your most recent experience with us at Strata. I am so glad you have had such an enjoyable buying jounrey with Esna and Charlotte. I will be sure to pass on your kind words to them and the rest of the site team at Belong. I wish you and your family the best of luck for the future in your new home. Many thanks, Izzy
5/5
TrustpilotStrata at attitude castleford
Strata at attitude castleford have been nothing but helpful. In particular Melissa, Jim & Karen. Very professional and accommodating.
Hi Emma, Thank you so much for reviewing your most recent experience with us. I am so glad you have found your buying jounrney an easy and enjoyable one and that the team at Attitude have been helpful. I will be sure to pass on your kind words to them. Good luck and best wishes in your new home. Many thanks, Izzy
5/5
TrustpilotFantastic house builders
We have had a fantastic experience buying a house through strata. With being first time buyers we didn’t really know what to expect, but Tami and her team have been amazing, keeping us updated along the way and answering any questions that we might have. From day one we were never pushed into buying a home which really put us at ease. We have now been in our home 2 weeks and we love it! Everything from the size of the rooms in the house to the build quality has exceeded our expectations. The building team are around almost every day if you have an issues and they will then sort them within a realistic time frame, mostly the very same day. Thank you to the whole team at epitome for making our experience so enjoyable.
Hi CatherineThanks so much for taking the time to share your experience, I am so glad you had such a great one and that Tami and the team have been amazing. Wishing you all the best for the future in your new home!Natalie
5/5
TrustpilotPurchasing our second strata home
We have just completed the full reservation of our second Strata home. So far the process has been faultless, Penny in the sales office has been a pleasure to deal with over the two year since we initially reserved our plot, with regular honest and genuine communication that has given us realistic expectations of the build process and timescales.
Hi Stuart and Jeanette,Congratulations on reserving your new home, and thank you again for choosing Strata for the second time. I hope your experience continues to be such a great one!Many thanksNatalie
5/5
TrustpilotReserved on the Ackworth elegance…
Reserved on the Ackworth elegance development and the whole process has been made simple and really enjoyable. Penny has been amazing, can’t wait to move into our new house.
Hi ShaneThanks for reviewing your buying experience at Elegance, Ackworth, Penny will be so happy to know she's made it such an amazing one. All the best for the future in your new home, good luck with the move!ThanksNatalie
5/5
TrustpilotTop customer service
I was looked after by Mel at the Encore site. From start to finish she has been my contact. The customer service has been exceptional. Nothing has been to much trouble. Both Mel and Tom the site manager have made the move as smooth a process as possible. Both have been on hand to check all is ok and sort any small issues. Thank you to the strata team. Krystine
Hi KrystineThanks for taking the time to review your home buying experience, I am so glad to hear it's been such a smooth process for you. Wishing you all the best for the future in your new home.ThanksNatalie
5/5
TrustpilotExtremely Happy.
We moved into our new home which is on the Encore development 3 weeks ago. We have had nothing but a positive experience from start to finish. From initially going into the sales office to speak to Melissa to actually reserving and completing, everything has been dealt with professionally and we would definitely recommend Strata to anyone. Melissa has been and still is great and isn’t pushy in the slightest, was always happy to help and always got back to our queries in a really short time frame and having since met Tom and Dan who are the site managers, we feel they are equally as helpful and professional. As of yet we haven’t had hardly any issues at all and the odd thing we have mentioned has been dealt with that very same day!!! They have even offered to sort things for us that isn’t their responsibility! Overall we couldn’t be happier in our new home and cannot praise Strata and all the staff we have dealt with enough.
Hi BethanyThanks for taking the time to review your new home, I am so happy that your experience has been so great. I hope you're settling in well and wish you all the best for the future.Many thanksNatalie
3/5
TrustpilotNot a bad house but external is shocking
I’ve moved into my Strata Aura plot 4 house about 5 months ago, the general build quality is good with the expected snags but nothing too excessive. Most of which have now been resolved. My main issue is the the poor drainage across the property. The garage foundations where laid about 3 foot too high which has resulted in a massive chunk of my supposedly lawned grass being concrete. There is also a drainage issue around the area as this was is constantly wet and water physically coming out of the brick wall which has already caused damage to the brick work. The grass is also uneven everywhere and drainage from the house above is draining straight into my garden which has killed all of the grass. This has let the whole house down as it’s not suitable to be used by my 2 year old. Not getting any where with getting it resolved, I just find it shocking especially seen as I’ve had to pay for the turf, also had 2 man hole covers in the garden which shouldn’t of been and 3ft of concrete spanning the length of the garden which had to be resolved by building a wall and stoning the area. The grass needs to be relaid with suitable drainage installed.Hopefully this can be resolved and I can amend my review to 5 stars if not will have to be the other way round.
Hi Callum, I'm sorry to hear you're experiencing issues with drainage in your home. I have passed this issue onto our care team who will be in touch on Monday to discuss this with you in more detail.Many thanks, Izzy
1/5
TrustpilotTerrible communication 👎🏻
We moved in our home in June 2019 and have had issues with radiators which they attempted to fix but still don't work. When you call their office everyone just seems to pass the buck because there is never anyone available to deal with your issue. Currently we have a hole on our landing outside my daughters bedroom because thats where they ripped the carpet to fix the unworking radiators...and several attempts to get someone to speak to us to resolve the issue has been unfruitful. No emai , no letter , no phone call just nothing ... this is totally unacceptable. On top of everything they neec to fix the ceiling which they drilled and looks ghastly but we’ve had no correspondence from them . No i dont know if we can possibly seek legal advice and if so how do we go about it? Please help. We are very unhappy and unsafe in our Home.
Hello, I'm so sorry to hear you're having trouble with your home. Please can you let me know your plot number and the development you live on and I will speak to your Customer Care representative regarding the issues you have mentioned above. Many thanks, Izzy
5/5
TrustpilotCustomer Care
Finally after a few Hiccups along the way our new home issues have now been resolved . Thank you to Sally and Susie from customer care. Without your persistence with ford windows we wouldn’t have got the issues resolved. Many Thanks
Hi NicolaThanks so much for taking the time to share your experience. I am so happy to hear that Susie and Sally were able to make your experience such a positive one despite initial issues. Best wishes for the future in your new home.Natalie
1/5
TrustpilotPoor drainage - no rectification work done/planned
Even though I have rated only 1* I have to stress I am happy with my house and rectification work carried out after initial settlement - I have a Seville at Definition Derby. My low rating is due to the poor drainage of the area of That is visible - my garden. It is a total bog, and unusable. My extended patio is permanently damp, and despite my complaints Strata are are refusing to do any rectification work because I have ‘no standing water within 3 meters of my house’. They have sent TWO inspectors who both said there was a problem on the lawned area, but still Strata refuse to help with the problem. I am not a happy Strata customer!Hi Izzy, in response to your comments about the work I’ve had done, ie extra patio slabs. These were laid professionally, and using the hardcore provided by Strata. The amount of hardcore was excessive for the area, but the site manager suggested I use it all anyway, saying its won’t do any harm’ - so it was all used! How can this make the work done responsible for the inadequate drainage in the entire garden? My garden, for your information, slopes down towards the house quite sharply - the top of the garden is as bad at the lower end.
Hi Valerie, I'm sorry to hear that you're having issues with your garden. This has been fully discussed in our weekly meeting, which consists of our Senior Managers and Directors. All relevant reports including pictures have been reviewed. We can see from these reports that private works have been carried out to your garden, which in turn will impact on the original drainage performance. However, the current drainage of your garden still meets the technical standards we are governed by, and as such, the decision was made that no further action was required.Thanks, Izzy
5/5
TrustpilotSTRATA 360
STRATA 360We moved into our new Strata home at their new 360 location last week and have had an excellent experience during both the building and aftercare period. Charlotte in the Sales office, as well as the on-site team Ryan and Daz, have been more than accommodating from day one taking a lot of the stress out of the initial move.We would definitely recommend to anyone looking to buy a new build house.
5/5
TrustpilotI moved onto the Ambition 2 site in…
I moved onto the Ambition 2 site in Seacroft in June and have had an excellent experience during both the building and aftercare period. Given I am a first time buyer both the teams in the Sales office as well as the on-site team Craig and Simon have been more than accomodating from day 1 and have taken a lot of the stress of the initial move away.Would definitley reccomend to anyone looking to buy a house especially any 1st time buyers!
Hi Tom, Thank you so much for taking the time to review your recent experience with us. I am so glad you had an enjoyable buying journey with us and your first tme buying a home wasn't too stressful with the help of our Ambition team. I will be sure to pass on you kind words. Good luck and best wishes in your new home. Many thanks, Izzy
1/5
TrustpilotExceptionally poor aftercare and zero…
Exceptionally poor aftercare and zero maintenance of the grounds after 18 months of waiting and looks shoddy and very untidy. Strata then claim certain areas are non communal areas when the lease hold plans state they are. Poor build quality of certain areas and its all minimum build quality. 173 snagging issues since we moved in speaks volumes for they way these properties are thrown up and the customer is left with a nightmare 1st year of constant appointments and lost income due to days off waiting for workman to put right issues that should never have occurred if they hadn't rushed the build. They break there own lease plan agreement too to suit themselves,
Hello, I'm sorry to hear your snagging list hasn't yet been completed. Please could you let me know your plot number as well as the development you live on so that I can speak to our care team about your issues and get back to you with a more informed response soon. Many thanks, Izzy
5/5
TrustpilotLeeds - Ambition
We originally reserved a house on the Ambition site which was intended to be completed in November. Despite it coming in 5 months early (we completed the purchase in June!), problems have been few and far between with both sale and site management being extremely accomodating of our requests and fixing minor issues promptly.I wholeheartedly recommend having a look at the site; the houses themselves seem to be of a great standard and the staff is as helpful as can be.
Hi MarkosThanks so much for taking the time to review your experience, I am happy to hear you had a great experience with few problems. The team at Ambition will be glad to hear you're enjoying your new home and would recommend the development to others.Best wishes for the future in your new home.ThanksNatalie
5/5
TrustpilotElegance
Penny at Elegance has been fabulous every step of the way for our reservation. Would recommend her to anyone. Looking forward to our journey to come.Alice and Anthony
Hi AntonThanks for reviewing your recent experience of reserving a home at Elegance, Penny will be delighted that she's made your buying experience great so far. Best wishes for the rest of your journey, keep us updated throughout the process.ThanksNatalie
1/5
TrustpilotStill waiting for repairs to be…
Still waiting for repairs to be completed. Property 3 years old and still we have hot water feeding the toilet and had to pay for it amongst other faults this company ignores. Disgraceful
Hello,I am sorry to hear you have repairs that haven't been completed within your two year warranty period. Could you please send more details of these to customercare@strata.co.uk so that we can look into this further for you and hopefully resolve your issues?Many thanksNatalie
2/5
TrustpilotStrata - Kingswood, Hull
I really didn't want to write this review but it's getting to the point where we are beyond frustrated - this has lasted for around 4 months now.The main issue on this development is the Affordable Housing which I would like to warn people of. The Affordable Housing has been placed on the entrance to the development and to say they are causing massive issues is an understatement. The children leave toys, bikes, scooters (you name it) in the road (even overnight!) and we physically have to get out of our cars and move the items out of the road. Children sit and play in the road, which is just kids being kids, but when a 2 year old runs in front of your car whilst their parents watch and don't seem to care is beyond a joke, I've also had some kids ride bikes purposely in front of my car and one day someone is going to get hit or killed. The amount of times I've had to maneuver my car between a parked vehicle and a group of 5 kids sat in the road is ridiculous. There's rubbish left in the street which I admit may not be from the Affordable Houses but I've seen people drinking cans of lager in the streets outside of their houses. Leaving inflatable pools in the street.There's also now been reports of antisocial behavior such as shouting and smashed windows. Some neighbours have complained of worse behaviour but as I haven't witnessed it myself I won't comment. We've complained to both Strata and the people who own the Affordable Houses and nothing has still been done.Honestly this is more of a warning that if you want to buy a house on this development come and check the area out first and decide for yourself. This area is going to look unkempt and rundown very fast if this continues. If I'd have known this is what the estate was going to be like I'd have never have bought a Strata Home. I've spent so much money on a 'luxury' house and I'm getting far from luxury.
Hi Demi, I'm so sorry to hear you feel this way. We are aware of the issues you have mentioned above and you can be rest asured that we are doing all we can to resolve this with the tenants that are causing problems. We are working closely with Hull City Council, Homegroup and our local PCSO to try and resolve these issues as quickly as we can. We have contacted the senior level at Homegroup and have made them aware of all the problems we are having with their residents. Our Customer Experience Manager and the Site Manager for Attraction are also in the process of arranging a meeting with Homegroup and Hull City Council, A.S.B team to see what else can be done to get all the issues resolved with our Homegroup residents.I would like to let you know that the residents that have been causing these problems have been spoken to and in some cases written warnings have been issued. Please note it is only a small part of the development causing these issues and we hope to get it resolved as soon as possible. Please do get in touch if you have any other questions. Many thanks, Izzy
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,377.
