Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

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Harriet & Steven- Belong Eckington

Thank you to Esna at Belong for a great experience so far. We have reserved our plot and picked our choices. Esna is very helpful, friendly and quick to respond to any queries we have.Esna made the choices appointment an enjoyable experience. We didn’t feel rushed and felt like we could ask questions and get her feedback on what worked in other houses ect.We can’t wait to move into our new home.

Harriet · 26 August 2019 · Strata Shirland

★★★★★ 5/5

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A Massive Thank You

We would like to thank Zoe and Greg at Strata Temptations Burton on Trent for all their help in moving into our new home. Not the easiest of house moves due to the chain on this one, however Zoe”s professionalism and passion in helping her clients made sure we were always kept up to date on how things were progressing. We also had excellent support from their appointed solicitors during the purchase process. The initial pre-moving in tour provided by Greg to explain various aspects of the house was first class and made the move in easy in so many ways. Thank you to you both, we love our new family home!Catherine and Grant and Family

Catherine · 23 August 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fab service from Esna & Charlotte at Belong, Eckington

We first went to the belong site at Eckington to look at the show homes. The service we received was really good and the quality of the homes were far better than others we had viewed. From initially visiting not intending to buy, to reserving the plot and using the assisted selling scheme has been very smooth and Esna and Charlotte have been fantastic at every step making things stress free and there to answer any questions. Strata sold our house in two weeks getting almost the full asking price. We received a legal pack straight away and there was no pressure in using their mortgage provider. Esna helped us choose our extras and made it an enjoyable experience. We didn’t feel pressurised or rushed in anyway and explained everything clearly. Fantastic service!Thank you Esna and Charlotte, we can’t wait to move in!!

Jenny · 22 August 2019 · Strata Shirland

★★★★★ 5/5

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Strata Ambition - Seacroft

I have lived in my house for around 4 months now. Great service from Danielle and the team (Danielle went above and beyond to supply bins to my house - very appreciated). Minor snagging issues are always a certain when buying a new build but they have been dealt with quickly by Strata maintenance services.

Alex · 19 August 2019 · Strata Shirland

★★★★★ 4/5

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Big thanks to Zoe and Greg, Temptation site

We have been in our beautiful new home 3months now and couldn’t be happier.Zoe and Greg have been amazing. Reserving the plot with Zoe and her helping us through every stage until moving in. It was stressful but Zoe was always happy to assist and support.After moving in Greg was always on hand to help with any issues and always happy to help despite how busy he was. Any issues were resolved in a timely manner. Strata on the whole have been amazing and the process of buying a new house made a lot easier by the whole team. Big thanks to Zoe, Greg and Temptation strata

Hayley · 18 August 2019 · Strata Shirland

★★★★★ 5/5

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Paul and June Belong Eckington

Paul and June - Belong Eckington The service by the Strata team on Belong has been outstanding . From reserving our plot to moving in Esna & Charlotte your customer service and organisational skills are perfect . Thank you . Then on moving in and repairing the snags Andy & Bob the site managers thank you for your support . You are a credit to Strata . Your determination and follow up to ensure the jobs are completed is outstanding . We highly recommend Strata for a high quality home with an excellent team .

June · 11 August 2019 · Strata Shirland

★★★★★ 5/5

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Epitome Wakefield

Bought a Strata June 2019 in Wakefield , they have been very helpful and made the move easier than I have ever had before Lovely property very modern happy with my purchase

Claire · 3 August 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Attraction Hull

I love my new home it’s as simple as that. The house layout and space is great for my family. Our garden feels very private and we are enjoying spending time in it. All of us can’t wait to get home after a long day and just enjoy our new home, it is perfect. The service we have received from the start has been excellent starting with Jayne and then Craig whom we would personally like to thank. They are an asset to your company Strata. Paul thank you for the steps (you know what I mean) you are a cuddly bear really ha ha. You have all given me my dream home ‘thank you’.Yes, we have had a few snags but these have been dealt with efficiently and was nothing less then what we expected in buying a new home . However, the person that I am will give constructive criticism and after reading a few reviews - Maybe the buyer could snag a few weeks before move in date giving you time to rectify any issues and avoiding any lost time for the buyer. This is what happened with my previous 2 new houses that I had bought and worked well maybe something for you to consider. The 2nd thing I would like to mention is the solicitors they had to rectify the price quite a few times before it was correct, they actually took the mortgage money the day before from the bank which meant I was paying for the house a day before move in and actually I’m still waiting to hear from them to say the keys are ready to collect. I believe this could be improved. Apart from the few issues I would highly recommend a Strata Home this is due to style quality and service. Thank you Jayne, Craig and Paul x

Victoria · 2 August 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

What a fabulous builder with the BEST team.

What an exciting experience to buy a new house and to know the builder has such an amazing reputation! I’ve been blessed to be able to do a preliminary reservation on the Verve site and can only say positive things about Strata and all the staff involved especially Karen who is probably going to see a lot of me over the coming months but also Emily who I’ve seen on the numerous sites I’ve visited looking at show homes and building my excitement. I feel in safe hands and like I’m a valued part of the Strata Family. Having visited show homes for several builders I can honestly say that I’ve never felt more welcome to visit their sites and see the show homes no matter what my position is. I can’t wait to start my Strata journey with Karen and the Strata family..... so much so I’ve introduced my son and his girlfriend who have also completed a preliminary reservation too!

Vicky · 29 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fantastic experience with Strata…

Fantastic experience with Strata through and through. Made the buying process a breeze for us. Special shout-out to Tara and Jess, who have been super helpful every step of the way. Timely communication and regular updates were perfect. Superbly helpful with the very minor snags I found in the house, all fixed within a couple of weeks of reporting them, with big thanks to Dan and Darren, the onsite managers. I highly recommend strata for their high quality homes and super friendly customer service.

Sunny · 23 July 2019 · Strata Shirland

★★★★★ 4/5

Trustpilot

Buying our house has been a bit of a roller coaster!

We have had a bit of an up and down journey when buying our first home. However, Jess has been an absolute star through it all. We loved her friendliness and support so much that we felt the need to personally thank her ourselves.Strata have been such a helpful and caring company throughout our journey and we genuinely cannot thank Jess enough for all that she has done for us! Strata is a very lucky company to have the wonderful lady working for them- always going above and beyond for the customers!

Shannon · 22 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Excellent service from Tami and Ian

Rating only, no written review.

Chandra · 22 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great Service...

Both Tami and Ian are exceptional and provide great pre and post sale service.Both of them are always happy to listen things and take necessary action accordingly.Tami helped alot during pre sale discussion and explain every detail number of times.Ian service is great and snagging issues were fixed with in no time.Happy to be a Strata Customer...

Krishna · 22 July 2019 · Strata Shirland

★★★★★ 4/5

Trustpilot

Worth the wait!

We have had a rocky journey with Strata, going through 3 different sales reps and 4-5 different move in dates had made the first year of being with Strata rather stressful! The last 7 months were still a little up and down however since Tami had come into the picture our Strata journey has become much smoother! She has been a breath of fresh air and has given us much better customer service than we had before.17 months later we are moved in and it has been worth the wait!Tami has always been super helpful and is always good at keeping us updated and 'in the loop' with everything especially now we have moved into our new home.The contractors have been really good at sorting any snagging issues too! If anything needs sorting they always come to sort it as soon as possible!Since we have moved into our new home everything has been really great, the quality of the build has been fantastic and we have had minimal snagging issues.The only thing I was disappointed with has been the emergency customer service number though as the lady wasn't very helpful at all.

Soraya · 22 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Excellent Customer Service and support

Always been sceptical about buying a new build after hearing some real horror stories. Really pleased with the property and the finishing touches to help make it stand out from other new builds we have seen.However the team at Strata especially Tami and Ian have been excellent with nothing too much trouble.The teams response to any concerns has been absolutely spot on and couldn`t be better.

Stuart · 22 July 2019 · Strata Shirland

★★★★★ 1/5

Trustpilot

Strata also know as Snags are us!

kitchen doors fitted with damage, oven wired with the live and neutral touching the casing which blew up when we moved in. Water leak through the ceiling, pipe work to the boiler downstairs leaking, back doors fitted wrong 3 times! BT phone line didn’t work so ceiling inside had to be cut in places and refitted, woodwork throughout the house so badly left all had to be re done. Every door has had to be readjusted, all the locks we were left with could be opened with a hammer and screw driver and had to be changed. EV Charge points that every home fitted at the wrong height! And I work with manufacturing company.. drive way bricks broken and had to be replaced. Letter box damaged and had to be replaced, 3rd floor dormer was littered with damage and had to be fixed! Windows would not close properly. Floor boards in the small bedroom not fixed properly to the floor had to take every thing out and refitted still they creak badly. Garden has no drainage and floods every time with slight rain. Also green mould for weeks when we first moved in told this was normal and to keep wiping off??? Whilst strata have eventually dealt with the majority of these problems it’s taken 15 months of living with them and taking time off work. I have taken 15 days out of my annual leave to wait in ! The biggest issue still remains the back gardens turf was fitted so badly its dangerous for my kids to play as gaps remain everywhere due to shrinking turf.. even though I watered twice a day. Strata claimed me came out and said well the top soil is ok and that’s all we have to check!!! It’s been a nightmare. I’ve photos of every issue before and after and videos of all the problems including visits from workmen who feel asleep for an hour whilst supposed to be fixing my home... reported this with no response. Channel 4 are visiting me next week for a documentary series on new builds. And the Daily Mail are coming out on Sunday. Finally the way the estate has been left with the paths and roads and weeds everywhere is a disgrace! I’d urge someone senior at strata to walk around ambition in Leeds. Look at peoples drives where weeds grown all over after a year because the drive has been laid so poorly. If your going to buy from strata be prepared for problems and rushed homes. They are completely thrown up with ‘that’ll do’ attitude and strata allow this.

Daniel · 20 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

5* customer service

Over the past few years my partner and I have spent a lot of time visiting various different house developments by various different builders with the aim of buying our first and possibly forever home. As first time buyers in our early 20s we found that a number of developers were not taking us seriously and often dismissed us as time wasters... until we found Strata and Charlotte Corah. We completely fell in love with strata homes and after hearing they were going to build in our local area we began to visit numerous show homes each time falling more and more in love with the strata house designs and build quality. We reserved our dream home on 360 with the help of Charlotte who made the process of reserving easy -for the first time we felt we were treated as genuine customers regardless of our age. Charlotte is a very valuable employee of Strata and truly one of the best members of a customer service team I have ever dealt with. To those who are thinking of purchasing at 360 I would not hesitate to recommend strata, and in particular Charlotte, their build quality and customer service really is second to none.

Daniel · 17 July 2019 · Strata Shirland

★★★★★ 1/5

Trustpilot

Moved into a strata home 6 weeks ago

Moved into a strata home 6 weeks ago. They we rushing to get it finished for the completion date and some work was still going on on completion day and into the next week. Since we moved in there has been a constant stream of tradesmen putting right all the problems we have had. To name but a few. 40 ton of top soil and 12 garden sleepers to get the garden something like level. Fence put in wrong place, now left with a 3 foot strip of ground no top soil or turf on it. Lights fitted but not wired up. Extractor fan not working. Extractor fan ILL fitted and catching on ducting had to be replaced. Electrics to oven became disconnected (the plug was not fitted correctly and fell out. Light fittings in lounge not aligned up correctly. Downstairs toilet almost overflowed when flushed faulty drago valve fitted. Very uneven plastering in places. Glue on kitchen worktops and floor. The front door has been repainted due to poor paintwork it has to be done again. Garage door and frame poor paintwork. Unable to open badly fitted Patio doors for 3 weeks they now open but still waiting for a new lock mechanism to be fitted.Cracks in the plastic trim around the windows. External window ledge cracked. Upwards of 40 stone bricks cracked through the middle at various point on external walls. One crack runs up the wall in a line of 15 bricks plus the mortar. Told it is thermal cracking and only needs a cosmetic repair, don’t bloody think so told them to replace the lot or I will get someone in to investigate further. Sorry but the list goes on and on. Our dream retirement home has become a bloody nightmare. Sorry we ever came across strata homes.Further to my review we have had further problems. Extractor fan external grills not secured or weather proofed. Cane to repair and cracked one of them with the screws not yet replaced. Stonework to front and side replaced but conractors left a mess outside similar to a war zone. Two cracks in the kitchen worktop that were hidden by setting the hob slightly to one side. Strata wanted to do a cosmetic repair yet again a bodge it and scarper attitude. Hall carpet had to be replaced as it had worn unevenly where it was fitted over builders debris. A piece of steel wire sticking up through the tarmac on the drive went straight through the sole of my trainer. garden gate replaced due to cracked woodwork then the lock would not line up to secure it. Came back to adjust and it still wouldn't line up had to come back a third time before they got it right. Sorted out the garden. Topsoiled and turfed then moved the fence that had been put in wrong place leaving a strip of garden not finished off for 3 weeks. Water floods in the garage when it rains and forms a pool in the middle where the floor is not level.It just gets worse and worse.

Ian · 15 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great customer service by Strata

We are extremely happy with our new home . thank you so much Strata to full filling our wishes .It is our dream home.We been to many builders before coming to Strata,the hospitality and the way we been treated was outstanding.Even after our move whatever we asked the maintenence team (Darren and his workers) were so happy to sort it out in the same day or within couple of days.Jess (customer experience manager)who was looking after us very well.She is a star.we cant thank enough to her she was that much supportive and reassuring us all the time.Strata is lucky to have an employee like Jess.During the build process Jess was there all the time to update about process. After all thanks to strata for well use of technology via VIP Lounge. This is a great service with which we manage to see all the building process and some nice sneak pic by Jess. Thanks to Darren for looking after us after our move to new home. Overall we like Strata and definitly recommend it to friends.

Ashish · 14 July 2019 · Strata Shirland

★★★★★ 1/5

Trustpilot

Sold a dream, living a nightmare

Strata apparently pride themselves as being a 5star builder however this is not the service we have received. We purchased a house in June last year - The house we chose had previously been reserved so all the extras were already in. The sales girl on site - Karen - was amazing she really helpful, she made the process like buying from a friend. Then the home demo day came and we met the onsite guys who walked us through the new home and we started to see snags on that first day. Damaged to a kitchen plinth, mark on the carpet, damage to the bath. All of which we were told ‘don’t worry we will sort it’. Then moving day came and went, the first 4 weeks you’re told to start collating any snags and put it to the on-site guys for them to deal with in the first 8 weeks... we did... nothing got done. You then get handed over to customer care. You think great one person, one point of contact. Fab! Now in an ideal world this would be great however this one person does not answer the phone, does not reply to emails, does not chase stuff up. Our snagging list 2 months into living here had over 50points... this then increased when we had a leak on Christmas Eve and were told that the water tank had been fitted incorrectly. 3 times since moving in we have had to have the emergency plumbers out because each time it’s been ‘fixed’ somethings been missed. We have been in our ‘dream home’ for 10 months now and we are still waiting to have the kitchen fixed... we still need 10... yes 10... windows replacing because every single one of them is damaged from when they just didn’t take care to clean them to get the paint off. We are still waiting for the snagging on the outside of the house to be fixed... we don’t need to be here to get that done! I have wasted holiday days because strata have booked people in to come fix things and then they just haven’t turned up and no one rings you to find out why. I have sent countless emails to people who don’t reply. At. All! I have worked in customer service for over 12 years and you do not offer good customer service. IF this had been any other product I had bought I would have took it back and asked for a refund. I have no faith in the stuff on the snagging list yet to be completed getting completed. I am fed up of having people out to fix stuff only to have to get them out again because the standard is shocking! You are a 5 star builder or so you claim! 10 months is not a reasonable amount of time to be waiting for a new plinth to be fitted in the kitchen that’s been cracked since before we moved in, Or to wait for a missing shelf that has ‘been on order since you moved in’ We didn’t want to write a review on here! But after emailing and ringing your office all week to get answers and you don’t reply I have finally got to the end of my tether! Hopefully you will read this and see how upset I am and how much I hate my ‘forever home’ because of your shoddy work and extremely poor customer service.

Toni · 11 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Have been in my house for 9 months…

Have been in my house for 9 months really happy with after sale care thanks James Oram.Few things and bits needed fixing and this was done smoothly .

Ola · 5 July 2019 · Strata Shirland

★★★★★ 4/5

Trustpilot

Mark & Wendy From start to finish

From start to completion Tami and then Melissa have been very supportive and helpful through the whole process. Quite a few bits on the snagging list but almost all complete. Excellent work in the bath and shower rooms, plastering could have been smoother all over the house and painting could have been to a higher standard Some areas of sloppy workmanship but these were put on the snagging list - paint on doors, different screws in the kitchen doors both chrome and brass, one stone window is in but when fitting blinds discovered it was out of shape and not level. Complained about the lawn but its still very poor, not joined correctly and different colours of green so must be from different suppliers, not happy but nothing happened hence now having most of it turned into a patio. Site manager Jon has been very helpful and always there to help along with Melissa and previously Tami was fantastic. All in all good build but still in the early stages of living there

Mark · 5 July 2019 · Strata Shirland

★★★★★ 5/5

Trustpilot

Susie from customer care

Well we moved into our beautiful home last Friday and we did have a few issues. Susie from customer care has been phenomenal. I cant thank her enough, she has gone above and beyond what has been expected of her and sorted the issues out this week with just one last one to be sorted on Monday . The house purchase with Strata has only had a couple of hiccups. When we move in a few years I would definitely buy from Strata again.

Nicola · 4 July 2019 · Strata Leeds

★★★★★ 1/5

Trustpilot

Worst quality stuff used which don't…

Worst quality stuff used which don't last at all. When you buy it you won't know unless you live in one of them for 2 or 3 years and problems start. From upstairs toilet block, seepage of water to living room from shower. Door handles falling off, door hinges coming out and what not. Don't get carried away by all promises made as you will have hell a lot of problems after couple of years. Stay away if possible. You won't regret later.

Rathish · 3 July 2019 · Strata Shirland