Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 2/5

Trustpilot

You want your house move to be amazing, but not once your in

You want your house move to be a memorable experience and feel special not just a number. I can honestly say that’s exactly how we felt, special! Jayne the sales manager at attraction was excellent always on hand if we needed her to answer any questions and reassure us if we had any concerns, which we generally didn’t. The three most important people to us that helped us have a great experience was first of all, Jayne she’s incredible. Chelsea at head office in the sales team she chased everything up for us with the solicitors as we didn’t have the best experience with Gordon’s. Last but not least, Craig the assistant site manager anything we needed or wasn’t right he was there. He’s the yes man but it doesn’t mean that you’ll get it or they’ll even turn up lol. Overall our experience with strata was amazing we loved every minute and now we’re all settled in our lovely new home.This is when the problems start, once you’re in they don’t care you’re just a number. We have had numerous issues and all you’re told is yes of course we’ll sort them. I have taken off several days to make sure I’m here to show contractors what the issues are and half the time people didn’t even show up then I’d ring the site manager and say where are they and all I’d get is “oh their not coming” we’ll thanks for telling us that’s really helpful. Everyone knows that you can’t plaster and paint straight onto it, so I’m told by a professional plasterer it’s supposed to settle so my hallway looks awful. They have been twice to plaster and there are still issues and they sent out the boss which is more disturbing as their job was worse then the first guy. Every new house has snagging issues but it’s the way that strata have dealt with it. They don’t care that you’re not happy cause you e already paid. I’ve spoken to our local neighbours and thus appears to be a repetitive pattern so I could understand if it was just us but it’s not. Sales experience amazing, moving in and after care not so much

Elisha · 26 May 2020 · Strata Shirland

★★★★★ 1/5

Trustpilot

COVID 19

Waiting to complete on a house yes Covid 19 has halted everything I am an nhs worker so obviously understand . Communication poor ,surely a weekly email to everyone in a similar situation would ease the need for everyone to call the very limited customer service available.

Mishky · 24 April 2020 · Strata Shirland

★★★★★ 1/5

Trustpilot

No aftercare whatsoever!

We have recently moved into our strata ambition property and have had nothing but issues, from a wrongly wired automist system, cracks in the paint, paint in carpets, damaged doors, broken windows, and issues with the plumbing! The only person who wants to help us is Craig on site, We have had no follow up visit as promised to fix snagging and no reply’s to emails, very unhappy customer!

Katy · 22 April 2020 · Strata Shirland

★★★★★ 2/5

Google

Rating only, no written review.

Kamil · 16 April 2020 · Strata Leeds

★★★★★ 1/5

Google

Rating only, no written review.

Matty · 16 April 2020 · Strata Leeds

★★★★★ 4/5

Google

Helpful staff!

J · 16 April 2020 · Strata Leeds

★★★★★ 4/5

Trustpilot

Excellent customer service

The customer experience manager- Sheereen was really helpful. I felt so comfortable with her. You could tell that the whole team are highly experienced and have great expertise. I would definitely be recommending them to my family and friends.

Kemi · 11 April 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Thank you to the Strata onsite and aftercare team

it is almost more meaningful when you get looked after well after making a purchase. We bought at Strata 360 with the truly wonderful Charlotte and team. The aftercare has been just as good. My thanks to Ryan (on site) and Ally in customer care. I've not been around with work overseas and then being stranded by COVID but it has been so reassuring to hear how well the family have been looked after. Thanks to all of you.Been a great experience for us from start to finish (and Im sure will continue)

Mark · 28 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fantastic experience so far with Esna at Belong

We are currently in the process of buying our first home with Strata after first visiting their Belong show homes almost 18 months ago.Esna has been fantastic from day one and nothing has been too much trouble. The service and detail of everything has been excellent, even down to a beautiful ‘reservation manual’.The selection of kitchens, bathrooms and additional extras are very impressive and far superior to that I’ve seen offered by other developers. We can’t wait to move in! I’ll write another review when we do.Thanks again Strata, and thank you Esna for your patience!

Jade · 27 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great customer service

I dont usually do this but I would just like to write something about the lovely person at the Kudos strata development.Kathryn Read was amazing with my wife and I, staying late to help us secure our dream home and generally being very helpful and honest with us. Kathryn was also very helpful the following day when we had a million and one questions to ask her, she answered them all and was honest and open about everything.Thank you Katheryn, hopefully have a glass of water with you when we complete....

Paul · 23 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata gets five stars

Simple, efficient, friendly, helpful, 5 star for everything. The staff I’ve encountered Charlotte (Sales) and Ryan (on-site manager) have been amazing. The construction site staff have been so helpful. No problems at all. What I thought would be a stressful time, has been simple and stress free.The quality of the build is above my expectations. I would recommend the development to anyone.

Garry · 22 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Just a massive thank you to all the…

Just a massive thank you to all the team at the 360 Chesterfield site for making our home purchase and move in a fantastic experience from Charlotte at the sales office to the site managers Ryan and Darren who with there team have gone above and beyond.

Jonathan · 19 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

James is an absolute blessing!

Hi. I would just like to say a hearty thank you to the entire team at Strata for my making my journey truly exceptional. It has been nothing short of a dream for me. From sales (Kerry) to aftercare (James) the team have been great. The quality of the build is truly maxing particularly in comparison to other developments from personal experience of many. It was my first home and 5 years on I finally settled for Strata and I am glad I did!I would particularly like to say to say a huge thank you to James for being absolutely superb in seeing to the issues I’ve had. Nothing major buts lots to get through. A year on and he still made every effort to ensure each and every single issue was addressed to the utmost standard. Amazing at maintaining contact and updating each step of the way, with a busy working schedule this isn’t always easy so thank you. He was extremely understanding and ensured no job was too big. More people like him would certainly make the world a much simpler place to live! I couldn’t thank him enough for his efforts. The team on the day (Keith & Karl) were so amazing and understanding too. They went out of their way to ensure any additional work was also addressed. So kind and considerate. Thank you for all you did. Finally made my house a home ☺️

Shamaila · 13 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Kudos

We moved in to our new home in December. I decided to wait a few months before I wrote a review to see how things panned out.Overall the home was brilliant from day one, that's not to say it was perfect, but I'll come on to that.All the rooms had been done out to the spec we had requested, and from day one it just felt lovely to finally be in it.I did find a list of 16 snags in the first few days, but these were all minor things like "wobbly paving slab", and "scuff mark on wall".The biggest single issue I had was the washing machine not draining, but I quickly fixed that myself when I discovered that the engineer who had installed it had left the cap on the drainage hose.The people on site I had the most contact with was the sales team (Kathryn and Debbie), and the project managers (Dave and Rob). All lovely people who whenever I saw them in passing would stop and check how things were. Dave even popped round a few times when he saw my car on the drive to check if we'd found any more snags, and to see how we were doing.I'm sure I will find many more little snags as the house ages, especially these first two years. But that's what I am expecting to happen with a new build.Did they build me a perfect home... no. But nothing in life ever is perfect.What they've built me is a house I am thrilled to be in, that I love coming home to, and that all my friends and family are genuinely impressed by.I'll be a little sad to see the Strata Team all go in a few years time when the sites complete.

Matt · 13 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

temptation Burton

We have been so lucky to have bought our dream home from strata. Zoe was very helpful from the start to completion of sales and Greg has been amazing for the after care little problems. We have been so lucky to have found our prefect hime with Strata.

Priya · 8 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Amazing Strata Belong Site

We reserved our home in June 2019 and moved in November 2019. We have waited a while to do this review to see the full service. Everything for us has been great from reserving our home with Esna at Belong through to moving in. Snags have been dealt with quickly and professionally. Even when we’ve noticed snags now they are still being addressed well with the customer care team. The site team have been super accommodating in helping with snags and working around us with work.We love our home and the quality compared to some other new builds, there has been attention to detail and we are so happy. It is clear to me strata stand apart from some other new build companies and this is clear when you visit the stunning show homes. The after care has been just as good as pre sale which means a lot, we would certainly recommended and if we ever decide to move from our beautiful home would certainly look for another strata home.

Kayleigh · 8 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Home buying process was easy and hassle…

Our Home buying process was easy and hassle free with the excellent customer service of Zoe and later on home service team Greg is the excellent lad.Even after buying there after sale team is there for you whenever you need them.

Dear · 8 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Strata Temptation

Zoe was so helpful throughout the process. Thanks to her and Mandy we secured our dream home xx

Amber · 8 March 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

I want to thank Esna Lee so much for…your support

I want to thank Esna Lee so much for all her help and support she’s been outstanding and Would recommend her to everyone I know wanting to buy a new homeEsna skills in customer service and buying of a new home is second to none Take care EsnaGail Green

Gail · 6 March 2020 · Strata Shirland

★★★★★ 1/5

Trustpilot

check your extractors as they forget to install the pipes on them

Since I bought the house 4 years ago I've had nothing but unexpected problems with it; creaking stairs, unsealed bathrooms, cracks...Most of them were fixed during the first year, however they appeared again after few months showing the poor quality of both the product and the fix.However, I recently found that one of the fan extractors in the bathroom stop working, and the electrician found out that Strata didn't installed it with the pipe inside, so it wasn't doing its work during all this time. Requested Strata for at least refund of the electrician bill, and they just rejected, saying that is not their problem anymore. Thinking now there might even be damage in the ceiling and I'd have to pay a fortune to fix it. Very disappointing with Strata for its very poor installation service and their lack of responsibility.

Mike · 18 February 2020 · Strata Bolsover

★★★★★ 1/5

Trustpilot

You should know what you are getting…

You should know what you are getting into. Would I buy from them again? I would if it was the right house and I had a professional 'snagger' to take away some of the stress.Very disappointing experience with Strata. We have had some serious issues with the house and over 100 cosmetic problems. Customer care were helpful until this week, but now seem to work extremely hard to not resolve issues which is disappointing when we don't complaint about things we can / have fixed ourselves.Some of the work completed has been to such a low standard that Strata's own employees have been shocked and taken photos to share with other tradesmen. I feel our home was rushed to be completed in order to meet end of year sales targets.2 radiators leaks (missing washer in one and another over tightened)£2000 upgraded kitched... wrong cupboards fitted then denied until we showed the receipt then told they don't make that anymore but we saw it on another site a few weeks after! Took 2 months to fix and a door has a scratch on it even nowA significant toilet leak caused by a fist full of silicone where there should have been a gasket and no siliconeCreaky, cracking, moving and groaning floors which Strata have had 4 attempts to resolve with no luck so far and is getting worseRidge tiles not fixed correctly causing them to be blown off the house in 47mph winds4 (extra large) sacks full of rubbish extracted from one wall during one attempt at fixing the floor cracking soundsShower drain blocked full of rubbish (nails, cable, sealant, plaster and other debri)Missing caulk on all doorsLight switches not connectedMissing cement in between bricksMissing insulation in wallsBoiler room not finished (no plaster, paint, skirting boards not attached etc.)Verbally told us we could complete in the new year when we reserved the property, then they told the solicitor absolutely not and that it had never been agreed or happened and must complete before Christmas or lose the property and deposit!

Jacob · 10 February 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

We've received amazing service from…

We've received amazing service from Charlotte (360 Chesterfield) throughout our buying process. We've never felt rushed and she's answered all of our questions to ensure that we make an informed decision. The quality of the show homes is incredibly high and we can't wait to move in to our new home!

Adam · 2 February 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Our first new build home

My daughter and I have bought our first brand new home together at Strata Encore. We chose our plot before the turf had even been turned. It was exactly a year from walking into the sales office where we saw the plans of the Cologne house, to walking into our beautiful new home. Melissa in the sales office has been a wonderful ally and friend, cheerfully putting up with my excitement and giving valuable help and advice. The quality and finish of the house is excellent. We have had only very minor snagging items which were quickly and efficiently dealt with. Being one of the first to move onto the site there is naturally still a lot of building work going on, but the lads on site and Tom the site manager are all really helpful and friendly.All in all this has been a good experience, the end to a rather fraught couple of years. Thank you Melissa, Tom and the team

Louise · 2 February 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

A wonderful experience at Strate 360 Chesterfield

It’s moving in day For us at Strate 360 in Chesterfield. What a wonderful experience from start to finish. Everyone that we have engaged with has been so helpful, professional and a real pleasure to work with. Charlotte at the site has been a real help for us through the whole journey, always so informative and caring.I would also say that one of our best decisions has been to use the whole team around legals and financial services. I would fully recommend them. It has made the process so much easier to deal with everything.Now we are on site the construction team have also been so good at getting us into our new home.They say moving house is a very stressful experience. With this group of Strata professionals and related services it has been a fantastic experience from start to finish.Thank you all so much.

Mark · 31 January 2020 · Strata Shirland