Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

STRATA are amazing!

STRATA are amazing!We have lived in our Strata home for 3 years now and it is the best home we have lived in by far. We were in the process of purchasing our second Strata home from Karen @ Verve, but things just haven’t turned out the way we wanted (at no fault of Strata) I just wanted to take a moment to say how amazing Karen is and she is an absolute credit to Strata. Nothing is too much trouble. She will go above and beyond and to me, that is what amazing customer service is about. She is the most kind, caring, funny and honest sales person I have ever come across in my life. She will do everything to make your buying journey as easy as possible. I can’t thank her enough for what she has done for us in such as short space of time. As I say, the purchase of our second Strata home hasn’t gone to plan this time due to issues outside our control but the moment we can, we will be back at Strata. We would not live in any other type of home. Strata are the best luxury house builder by far. Thank you Karen & the Strata team. We will see you again soon :) Sam xx

Mr · 16 August 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Our forever home over at Verve (strata)

We moved into our second strata home, over at the Verve site in Castleford, West Yorkshire, 6 weeks ago today and we absolutely love it! Location was key for us when we decided to move. The Verve site is just the perfect location for all amenities. The area is most definitely the up and coming place to be! We have been blown away with the aftercare we have received from the amazing site team. We are chuffed to feel so settled in our forever home 🥰

Rachel · 14 August 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Esteem @ Dishforth - 1st class experience

We're in the final throes of completing our purchase with Strata for one of their Valencia homes and I can honestly say that were it not for Tami, Kate and Emily then I doubt we would be in this position. They've been professional, transparent and flexible throughout the process and have shown a rare trait from my experience with sales staff - authenticity - they genuinely cared that we got the deal over the line! Massive thank you to the Dishforth team, we can't wait to move in!!

Lawrence · 9 August 2020 · Strata Shirland

★★★★★ 1/5

Trustpilot

2 years on

2 years on, all houses complete and the roads are still not surfaced.

Customer · 6 August 2020 · Strata Shirland

★★★★★ 1/5

Trustpilot

AVOID - MIS-SELLING!

We were mis-sold and they are now not refunding the primary reservation fee despite emailing to say they would.AVOID Strata as they only tell you what you want to hear and then will not reply to any complaint you make. We are having to take them small claims court just to get a refund they have promised us!

Nick · 5 August 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Once again exceptional customer service…

Once again exceptional customer service from Susie in customer care team and Keith from Diagnostics. Would not buy a new house from anybody else. Everything we have asked about has been no issue at all. Keith came and looked at the ceilings today and instantly knew how to rectify the issue we had . Thank you

Nicola · 5 August 2020 · Strata Leeds

★★★★★ 1/5

Trustpilot

We are not having a good experience…

We are not having a good experience with Strata, unfortunately. We moved into Kudos development almost a year ago. To date, despite many promises, the landscaping outside our property is still undone. Streetlights haven't been installed despite several mails and calls. There are quite a few snags with our property including bathrooms leaking and floors creaking. We have decided to hire a professional snagging company to compile all the problems. We've not had good customer service, unfortunately. They hardly pick calls. Not all emails are responded to.The experience was pleasant when we moved in, but 10 months later, it's not.

Jay · 4 August 2020 · Strata Shirland

★★★★★ 4/5

Trustpilot

Rosas

We just moved in to our new Rosas home .Excellent communication from Sheeren and very nice home. Strata is the best place to get your new home. 🤣

Charity · 30 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Jane has been amazing from the start of…

Jane has been amazing from the start of the process, form a warm welcome when we first walked in to explaining every intricate detail of the homes on offer on the development. Jane is a credit to Strata we look forward to the rest of our home buying process with Strata and Jane. Many thanks

Andre · 30 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

New home on Ambition, Leeds

We moved into our new home on the Ambition site at the end of June 2020. We had first reserved the house in July 2019 at the very start of the build process so it was so exciting to finally get into the house. We were due to complete in May but due to lockdown it was delayed, but only by a month which we were very happy with as we expected to be in much later in the summer. From our first contact with Strata 12 months ago, the sales team seem to share your enthusiasm for buying a new house, which was particularly exciting for us as first-time buyers. From the first reservation meeting, to choosing our design features and throughout the uncertain pandemic period, the sales team have been more than happy to answer emails and also reached out to us with updates. Despite team members being furloughed, we were always kept in the loop which I appreciate must have been difficult to have customers transferred between the team. Sheereen (Customer Manager) made us feel so welcome to our new house and was really disappointed she didn’t get to show us around because of the new pandemic measures in place. The welcome pack and gift were a really nice touch and was greatly appreciated, adding to the special flair Strata add to make moving in a celebration. Due to some checks not being made because of the pandemic, the garden wasn’t turfed for our move in date, but this was sorted within a couple of weeks by Craig (Site Manager) and Sheereen. There have been some issues with the cabling for BT so we don’t have WiFi yet. Virgin has been set up, so we could have gone with them however we are choosing BT because of employee discounts. There was a small leak in the toilet, but the plumber was sent out the same day we discovered it. We didn’t have any bins for the first week, but these were delivered shortly after we asked where they were. We are just about to send the snag list off but there aren’t any major works to be completed, just cosmetic touch ups. Despite the minor issues, Sheereen and Craig are determined to get them fixed which really makes a difference as you feel like they care.

Gemma · 30 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Brilliant experience and amazing to deal with - really happy

Extremely happy with the whole process so far. We moved into our new home a week ago following various issues due to the COVID pandemic, through no fault of Strata. Strata have been brilliant and a pleasure to deal with throughout the process- they have looked after us really well , especially given the current situation, and I cannot recommend them enough.If you are in doubt about purchasing a Strata home, then doubt no more - you will not regret it!

Owen · 29 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fabulous!!!

(Ambition - Leeds) Fabulous!!! Despite the ongoing pandemic, Strata has stood by us with absolute care and professionalism. Sheereen Ali, our Customer Experience Manager, has looked after us for many months. She answered every query or concern in a timely and efficient manner, and really has guided us every step of the way with absolute confidence and positivity. She continues to care for us, even after we moved into our beautiful home. We honestly couldn't thank her enough, and everyone else involved (particularly Craig, and all the builders and teams on site who have been so friendly and accommodating). Thank-you everyone!

Stevie · 27 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Great service @ Strata Verve

We are in the final stages of purchasing our house on the Strata Verve site and the service received throughout the process has been second to none. Throughout our entire purchasing process, which has been extended due to COVID-19, the communication has been excellent, with regular updates on the build process through their fantastic VIP lounge and our customer experience manager Karen always at the other end of the phone or email to answer any questions we may have. Nothing has been too much of a hassle for Karen and she has been happy to help and advise where possible, even in our choices appointment, a quick photo of a show home bathroom and she knew the exact tiles we wanted! We've been able to have a site visit, which was fantastic, it was great to see the house coming together and to be able to walk around it for the first time, but also meet some of the builders on site, who were more than helpful in answering any questions. It was clear to see the high level of workmanship on site and throughout the house. Due to the current situation we have of course experienced a delay in completion, but it was handled so well, we were told an expected date for completion and Strata have honoured that, a massive help in planning our move. We can't wait to move into our house and would recommend purchasing with Strata, particularly at Verve.

Katie · 26 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

I LOVE my new home 🏠❤️

I moved into my Rosas Home on the Verve site 2 weeks ago and I can’t praise Strata enough. I LOVE my new house. This has been a long process from reservation to completion due to needing to sell my existing house first and Covid19 but Karen Cole and Melanie Borrill was absolutely amazing and reassured me and kept my spirits up throughout the process. I’m delighted to be in my gorgeous new home. To say I love it doesn’t even come close. Karen was brilliant throughout the process and the build spec is fantastic. Ian Guest has been amazing and on hand when I’ve needed any help. I honestly can’t recommend Strata enough and praise them for their excellent customer service and build quality. This was more than a house to me, this is my new beginning and an amazing home to start the next part of my journey and the Verve is a brilliant site and great location. I’m so happy I’m part of the Verve family.

Vicky · 24 July 2020 · Strata Bolsover

★★★★★ 5/5

Trustpilot

Karen @ Strata Verve Castleford

We recently reserved our Strata home on the Castleford Verve Development as soon as the sales office re-opened after lockdown. We booked an appointment with Karen Cole, the experience manager to discuss the properties available and build programs.We decided on the Seville which is an amazing 4 bed town house, and which would be ready in the first phase of the build which meant around Nov/Dec 2020 which suited our timescales perfectly.As the Plot that we reserved had already begun the build stage prior to lockdown, Karen informed us that the choices of tiles, Kitchen and extras had already been chosen as it had progressed beyond the stage that the customer could choose. Luckily for us Karen has great taste and has specified the house to a very high standard, including choosing the tiles for all the bathrooms, kitchen type, light fittings etc which all look amazing.Since reserving the plot I have pretty much pestered Karen every week either for information about something or to see if we could make late changes to some of the specifications. All I can say is that Karen is a super star and has dealt with any queries swiftly and professionally and gone above and beyond to ensure that the house will be exactly as we want and that the process is as smooth as possible.We have also received our welcome pack which is a very nice touch by Strata.Looking forward to moving in.Thanks Karen and Strata Verve

Greg · 23 July 2020 · Strata Leeds

★★★★★ 5/5

Trustpilot

Top quality

We have just been to see the show homes at 360 Chesterfield and just wanted to say how stunning the Strata houses are. Furthermore the customer service and hospitality shown by Charlotte was first class. We would definitely by from Starta & Charlotte.Thanks a lot Sean & Bec

Sean · 18 July 2020 · Strata Shirland

★★★★★ 4/5

Trustpilot

We love our strata house

We love our strata house and with Covid a few challenges which we have resolved as a result of excellent staff on site. Ryan and Charlotte have gone the extra mile to rectify and help us settle so we are grateful. It is a beautiful house and we are happy with our choice.

ANITA · 4 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Virtual Reservation Meeting, Strata Ambition

Just had a virtual reservation meeting with Sheereen, a new process with Strata Homes as we all face challenges of navigating around Covid-19. It has been unfortunate that we have not yet been able to visit the Ambition offices however l have been so impressed with the communication and attention to detail Sheereen and the Strata team have put forward to us. This has made everything so easy and simple knowing that the is always someone (an email away) to answer any questions we might have. The virtual meeting went so well with clarity, detailed info and good explanations to everything on the package by Sheereen. We are due moving into our new home next month and the VIP Lounge has been so helpful detailing every stage of our house as it is being built (step by step updates).Sheereen has been so great, answering all our questions along the journey and even gave us cost saving tips for when we move into our new home next month.

Chris · 4 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

The definition of how house buying should be done...

I reserved my Strata home on the Chesterfield 360 development, all the way back on the very first day properties became available in December 2018. This was when I was first introduced to Charlotte, who walked me through the process of selecting my plot from the plan, answering every question I had, plus completing the initial reservation over a frothy cappuccino.On that day, I was given an estimated completion date of March 2020. Quite a wait - but I knew it would be worth it.Since then, Charlotte has been an ever-present in my life - ringing me every week without fail, providing each and every tiny update I could possibly want to know, or just to catch up and have a chat. I was never left in the dark, and every follow up question I ever had was noted down and answered promptly. She was also there as a friend and reassuring sounding board - even helping to calm my nerves when I thought I'd made a mistake with my options!!! Strata have this process absolutely nailed, whilst somehow also making you feel like like part of the "Strata Family". Nothing is ever too much to ask.As the weeks and months ticked by, I was guided through the every step of the process - from completing my full reservation, to selecting my interior options with Angelica (again over numerous frothy coffees, at the impressive Strata Design Studio / Head Office in Doncaster), and finally completion and move in day. Even with all the upheaval that the COVID crisis unleashed - Strata went the extra mile to get the property completed and ready for move in - March 28th 2020. Hitting the date which they gave me back on day one - fifteen months earlier. Extremely impressive.We have now happily lived in our new Strata home for three months - so this has certainly given enough time to provide a thorough review of the pre and post completion service provided by Strata.Quite simply - the house build and finish quality is exemplary. Credit really does need to go to Ryan and his entire team, as their hard work has not gone unnoticed. I have bought three new-builds in the past by numerous house builders - but the quality of this house puts them to shame. Even after three months, the items on my snagging list have been minimal, of extremely low importance - and yet have all been resolved within days of raising them with the team. The members of the team sent to correct the snagging list items even made the extra effort of surveying each and every room - spotting and correcting items that even I had missed on my list.Again, nothing is too much to ask.So there we have it. I honestly could not recommend Strata highly enough. Purchasing our new house has been an absolute joy - made even more special by the fantastic team they have over at 360. Thank You Strata, and the 360 Team!!! :)

Chris · 3 July 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Review up to exchange and choices - Ambition Leeds

I have recently exchanged on a plot at Ambition in Leeds. This is the first part of the process with Strata, however so far I have been really impressed with the attention to detail and communication.Sheereen contacted me promptly when a plot became available as she was aware of my interest in a Pareti. She has been great in answering questions throughout the journey and was really helpful when choosing options this week. Navigating Covid is a challenge for all business' so I appreciated Sheereen giving me the opportunity to visit the site and view all the choices before making the decisions.

Adam · 25 June 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Do not hesitate to buy at 360!!

I just want to make sure that anybody looking to buy a new build home at Stata 360 should not hesitate!!!! From the beginning we have been treated with excellent customer service which is second to none. As a director of an estate agency I know the process but our expectations were exceeded 100 times over. Charlotte helped us every step of the way, explained our options and made the process very simple and streamlined. She is a total credit to the Strata brand.! I also think other people involved need to be praised. Both the in house solicitor and financial advisor involved did a fantastic job and again made the whole house buying process simple. Nothing was to much trouble. Ryan, Scott and the aftercare team are total gems. If things need putting right they are straight on the case. All after works completed are to a very high standard and again I must reiterate they are a true credit to Strata. 360 is a fabulous place to live and I have even recommended it to my family which is the highest accolade possible. Well done Charlotte, Ryan, Scott and everybody else involved you are all true advocates for Strata!!

Ashley · 21 June 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Having recently moved into our Strata…

Having recently moved into our Strata home we are pleased to advise that both before purchase and afterwards all Strata personel have been efficient, helpful and friendly.We have had a few slight problems which have already been dealt with or will be in the near future.

SKI · 19 June 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Dealt with Charlotte Corah at the…

Dealt with Charlotte Corah at the Strata 360 site in Chesterfield. Extremely pleasant and professional and really came across as a credit to the company who should be proud to have her working for them.

Stephen · 16 June 2020 · Strata Shirland

★★★★★ 5/5

Trustpilot

Our 2nd Strata Home review!

I have bought 2 homes with Strata, one being my very first home 3 bed semi at 18 years of age and now a 5 Bedroom with my Fiancé and baby boy. Both home buying journeys have been interesting (on my behalf) but without the care, compassion and support from Emily and Penny, we would not of made it through! What I love about Strata is that they are real with everything, pricing being a key point. Nothing is ever too much hassle and the customer care point are absolutely fantastic. There were many times we faced obstacles and with the guidance of the Directors/ Managment team, Emily Hudson always resolved our queries with a smile. Design/ style; Strata only provide the best quality! Our carpets are so luxury, plinth lighting, kitchen work tops, doors, everything is 10/10 quality. The rooms are all spacious, regardless if it’s a 2 bed or a 5 bed, the high ceilings are to die for and one of the main selling points for myself! Strata could not of done any more for us. I 100% recommend Strata and will be a customer and a promoter for life. Elle, Rhys and Parker 2020 Finesse and prior Intrigue.

Elle · 12 June 2020 · Strata Shirland