Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

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THE BIGGEST THANK YOU

We can’t express enough how happy we’ve been with the service received from Zoe and Greg from the Burton site. Zoe couldn’t have done anymore to make buying our first home stress free, even in the current climate.She was professional and most importantly, honest when things were held back due to Covid. The support she has given us has honestly been second to none, we couldn’t have asked for a better sales rep to help us through this journey. Zoe made it quite clear from the start that she was only on the other end of the phone should we ever need her. She has gone above and beyond for us and even let us go inside the show house to measure up for furniture outside of her working hours.We had a few snags when we moved into the house which was always going to happen but Greg ensured that they were fixed either on the day of mention or the following day. It has made us feel very much at ease knowing that Greg and his team work so efficiently and effectively.We can’t thank them both enough!!

Megan · 23 December 2020 · Strata Bolsover

★★★★★ 5/5

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Valencia - Elegance - Superb

I cannot fault the build or the customer service one bit. We changed customer experience managers halfway through the process but Mauricia has been absolutely brilliant since she took over. Her attentive attitude and nothing is too much trouble ethos is refreshing and delightful. I’m not the easiest of customers and always wanting something different but Mauricia was outstanding in her role.We had a few little niggles when we first moved but these were flagged to Richard, the site manager and they were fixed within hours. Another example of excellent service.When it’s time to move, i’ll definitely be looking at Strata again and can only hope that Mauricia will be at that site. Very satisfied customer.

Carl · 19 December 2020 · Strata Shirland

★★★★★ 5/5

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Elegance - Mauricia

So far on our purchase journey, Strata and Mauricia (our customer sales manager) have been brilliant. She has been on hand to help with anything and from all the reviews and homes we are seeing, the build is of high quality and the customer service is second to none. Mauricia has taken us through the buying process with great clarity and support

Femi · 15 December 2020 · Strata Shirland

★★★★★ 5/5

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Buying second home with strata ... fab support ... knowledgable and very professional!

We’re currently in the process of buying our second home with Strata in Ackworth, Pontefract, (upgrading to something bigger). We are confident in the build quality and the support throughout the buying process so it was a no brainier to buy from strata again. This second time has been much more stressful with having to sell our own but the support and professional knowledge has been second to none. They have a fab team dealing with the assisted buyer scheme! I’m especially grateful to our customer experience manager Mauricia. She’s worked incredibly hard to make everything as smooth as possible, kept in regular contact and was very knowledgeable about all aspects of the sale...it wouldn’t be going through without her persistence! Huge thanks! Would honesty highly recommend!

Amanda · 15 December 2020 · Strata Shirland

★★★★★ 5/5

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The whole moving experience was superb!

The whole moving experience was superb!I was skeptical when i saw the number "thank you" cards around the site office, I honestly thought it unrealistic that the service would be anything more than simply a "targeted sale" with us - I was very wrong. Both Charlotte and Ryan have been there for us every step of the way.Using the recommended team of Steve at MAB (Mortgage Advice Bureau), and Emily at Taylor Bracewell Solicitors allowed for seamless communication covering the whole process.Post moving in, both Ryan (Project Manager) and Charlotte (Customer Experience Manager) have both gone above and beyond to ensure we've had all the support we've needed. Minimal snagging has been required, but anything which has been needed has been rectified quickly. Charlotte has introduced us to our neighbors, and there's a real sense of community thanks to her efforts.We knew the house was gorgeous, but we've been delighted with the whole experience from Strata.

Gareth · 14 December 2020 · Strata Shirland

★★★★★ 5/5

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Excellent

Just moved into our new home on the Verve site in Castleford. Very impressed with the customer care from Karen, Sheereen Andy and Ian!! The quality of the build is excellent and they have been helpful throughout the process nothing is too much bother, really impressed with the level of customer service. Would definitely recommend Strata to others.

Tracey · 12 December 2020 · Strata Shirland

★★★★★ 5/5

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We have just moved into our new home in…

We have just moved into our new home in Dishforth which we absolutely love. Dealing with Tami the sales lady was brilliant right from the start when we first viewed the house after finding it by accident when we were lost. She has continued to be helpful and supportive throughout the whole move process and still is there if needed. The houses are a high quality build with beautiful fixtures and fittings. Thank you

Liz · 12 December 2020 · Strata Shirland

★★★★★ 1/5

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1 score Encore Strata

Good reviews direct us to choice Strata home but we didn't know then that bad ones are immediately removed by Strata service.Six months ago we received the key to our dream house in Brizlincote Encore, then we didn't know that our joy would end so soon. From the very beginning we had constant repairs and quality of the finish leaves much to be desired. Scratched glass, leaking shower, sloping crookedly cut tiles, No closing patio door. A garden with large hols. Walls badly sanded and painted. The defects was gradually removed but unfortunately not all of them. The renovation and repairs team used to visit quite a lot every day. Dust was huge and carpets looked like it were at least 5 years old. The worst however came later. We had a crack in the water pipe above the living room which resulted in flooding the living room. Liters of water poured over the new TV, home cinema, sofa and carpet. Tv works but it is not known how long. Home cinema works once and doesn't not other. A new leather sofa where the water was, pouring down. The carpet looks awful, drop off in a lot of places. the worst thing about this is the response from customer service. They say we should report the damaged losses to our home insurance company and that they can only wash, clean carpet. It already has enough water. The carpet should be replaced.Christmas is just around the corner and we are left a patched celling, a broken sofa flooded RTV equipment, flooded carpet. Instead of enjoying our new home , we still have problems only. If there was score of 0 I would give it.

Iwona · 8 December 2020 · Strata Shirland

★★★★★ 1/5

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Can you even give no stars

Can you even give no stars? Where do I start?! Crumbling plaster board from a leak over a year ago... they didn't rectify the issue just masked it. Horrificly bad customer experience with a woman on the team. There are issues on all the houses on the estate and they are crazy major issues. There is even talk of grouping together to take these issues further... Our complaint has been to the complaints department after a clearly inexperienced and unqualified customer service rep made a comment that a photo of crumbling plasterboard had been caused by impact and not the fact that there was a leak that was never found over a year ago and the plasterboard had started to rot. This company is so bad, apparently even the managing director thinks our issue is from impact.... WRONG maybe rather than looking at a photo and making that assumption you should come and look at it physically. Maybe just maybe you should try and get your 5 star status back... because it sure isnt even 1 star service right now. I'm appalled. Your customers pay huge amounts of money for a property and are treated like dirt. Cant say 1 good thing about Strata. Shout out to our site manager though who was awesome when we first moved in... he needs to go bigger and better than Strata...

Hannah · 7 December 2020 · Strata Shirland

★★★★★ 1/5

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Clearly this is the way you get…

Clearly this is the way you get Strata’s attention, so before I go into detail and air my issues online I will give the courtesy of strata the chance of coming back to me first.Belong estate at eckington Advise for any buyers to see sight of the what’s app group the disgruntled residents have created

Lee · 4 December 2020 · Strata Shirland

★★★★★ 1/5

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Lots of unfinished jobs. Left my family freezing cold.

Lots of unfinished jobs. I have made several complaints. I get an acknowledgement from Hannah but no further responses. I haven’t been contacted from any contractors and my family has been left freezing no heating or alarm in the middle of winter for a long period of time. There still working in my area and would take them long to come down to help us but there more bothered about making new homes

Lorenza · 4 December 2020 · Strata Shirland

★★★★★ 5/5

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We were so happy, amazing service…

We were so happy with the amazing service from Mauricia at Strata and how she made the process smooth and efficient. Strata is very good and we highly recommend it.

Lovina · 1 December 2020 · Strata Shirland

★★★★★ 5/5

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Happy customers

We visited the show homes in Hull back in March and met Jayne. She didn't put any pressure on and allowed us to look around and ask any questions. We decided to reserve a home. The months that followed with Corona virus and lockdown were stressful to say the least and we ended up switching houses to a different plot. Jayne throughout the entire process was exceptional. She was friendly, professional and always quick to deal with any issues or queries. We couldn't have been happier with the service. There were several moments during the process that felt really worrying with regards to chains and our old house. Jayne stayed in regular contact, chased people for us and managed to get us in our stunning new home. We are over the moon with the property and Jayne still checks in to ensure we are happy and continues to provide great aftercare. We would happily recommend Jayne and Strata to anyone. Thanks.

Gaz · 29 November 2020 · Strata Shirland

★★★★★ 5/5

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Esna, Belong Eckington

The main focus of this review is about Esna. She was our point of contact throughout our application for a property on the belong site at Eckington. Esna has been fantastic throughout, she went above and beyond what i am sure her job role requires. She consistently kept us informed about the progress of our application and was genuinely excited about the prospect of us moving into our new family home. Esna is one of the most passionate and enthusiastic people i have come across, her role at Strata is without a doubt more than just an occupation. Unfortunately we didn't get accepted for the mortgage on the property however Esna contacted me afterwards for a chat and actually lifted my spirits.I would highly recommend anybody looking for a new build property to use Strata and if Esna is your point of contact on that particular site I can guarantee that she will be more than helpful.A big thank you from me and my family especially to Esna and i wish her all the best.Daniel

Daniel · 27 November 2020 · Strata Shirland

★★★★★ 5/5

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Strata Homes Customer Care is amazing

Charlotte (Customer care team of Strata) was amazing. She explained all aspects of the development and property and arranged viewings for us keeping all the necessary COVID19 precautions in place. I would strongly recommend Charlotte and her team to anyone.

Adil · 27 November 2020 · Strata Shirland

★★★★★ 5/5

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First Class House builders and teams

Recently completed on our Strata house at the Strata Verve site in Castleford.All the way through the process, Karen, Sales Manager, was absolutely brilliant, I couldn't recommend her enough, glad she was there to take us through the process.We finally Completed on Friday the 13th, which for us was a lucky day, as everything went smoothly and we were in the house by Midday. Thanks to Sheereen who took over the sales office for the final week run up to moving date, great communication ensured that moving day went as smooth as possible.Once completed the Site team, Ian and Andy couldn't have been more helpful on the day, giving lots of advise and support, and explaining the support available for the next 6 weeks and beyond.Since then Andy has checked up to ensure we're happy and have no issues, which I've got to say, our snagging list is none existent which shows the quality of the build. Minor little things have been addressed instantly which has been fantasticOverall couldn't recommend Strata enough, especially the team at the Verve development

Greg · 24 November 2020 · Strata Shirland

★★★★★ 5/5

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Fantastic customer support pre-buying

I just wanted to say thank you so much to the Customer Experience Manager for all her help and support whilst we were exploring the possibility of doing a part exchange on a new home. She was amazingly helpful and I've been really impressed with the level of customer care, speedy follow ups, clear information, great suggestions and attention to detail provided at all points (even days off and evening times!!!). In the end our priorities changed and we decided to buy an alternative home, based on our experience we would definitely look at Strata as a future option if we move again.

Kate · 21 November 2020 · Strata Shirland

★★★★★ 5/5

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Superior Strata

I am extremely happy with my Strata new build home. I have previously bought new build houses and I can honestly say that Strata are, in my opinion, by far superior compared to other companies.Everyone that I have dealt with and spoken to at Strata have been extremely helpful and very professional. Strata have made my new home buying experience less stressful than it usually is or has been previously. The sales team and management team have been fantastic and with special thanks to Marilyn in particular. The build quality is excellent and the design is perfect for my family. The attention to detail and finishing touches are exemplary.I cannot fault Strata in any way, I am so grateful for their expertise and I would not hesitate in highly recommending them.

Emma · 16 November 2020 · Strata Bolsover

★★★★★ 1/5

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DO NOT BUY A STRATA HOME

DO NOT BUY A STRATA HOME, you will regret it entirely. Poor poor poor!!!

Consumer · 13 November 2020 · Strata Shirland

★★★★★ 5/5

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Barcelona at 360 Chesterfield

After living all our lives in Lancashire to move "across the border" to Derbyshire to live nearer our family was a major decision for us. We cannot stress enough how Charlotte (Customer Experience Manager) at 360 helped and advised us throughout the whole process. Any queries or questions were dealt with immediately and Charlotte went our of her way to welcome us to the development especially on moving day. Ryan (Site Manager) and his team are very friendly and approachable and have dealt with any snags quickly and efficiently. We chose Strata's Solicitors, Taylor Bracewell, to do our conveyancing for the sale of our former property and purchase of our new home and Emily was very efficient and kept us fully informed every step of the way. We love our new home and are enjoying adding our own touches. The 360 location is brilliant for country walks, some really good pubs with fantastic food and yet only a short drive from Chesterfield and Sheffield. A big thank you to Charlotte, Ryan and Emily. We have no hesitation in recommending Strata to anyone looking for a high specification newbuild home.

Stephen · 8 November 2020 · Strata Shirland

★★★★★ 4/5

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Excellent customer service throughout…

Excellent customer service throughout the process. The house is built to a high standard. The only reason I'm rating Strata 4 stars instead of 5 is the quality of the painting. A little care needs to be taken during painting, especially painting over the chrome spotlights.

Hudson · 7 November 2020 · Strata Shirland

★★★★★ 5/5

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Strata is Awesome, Kudos to SHEEREEN ALI

Our experience with Strata has been awesome. From the first day my wife and I came to visit the development (Ambition 4, Leeds), we received the best professional advice and support. SHEEREEN ALI was the Sales Executive and she was amazing- providing us with updates and other information which made our homeownership transition smoother. We moved in a week ago and again, she has checked us to be sure everything is ok with us. The quality of the work done is also very good and even though I know it is just early days, I trust that they will remain professional and helpful as we try to settle in. Strata has my highest commendation and recommendation.

Olayiwola · 7 November 2020 · Strata Shirland

★★★★★ 5/5

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Great service

Great serviceMy wife and I have recently reserved a property in Ambition project. Sheereen was very helpful and caring throughout our reservation process. Thank you Sheereen for the excellent work.

Ahmed · 6 November 2020 · Strata Shirland

★★★★★ 5/5

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Strata Elegance

We recently bought a Valencia house type at the Elegance development. Having already owned a Strata home from new on an earlier part of the site we were already familiar with the builder. Mauricia, the customer experience manager at Elegance, was fantastic throughout the entire process. She answered all our questions about the plot and if she didn’t know the answer herself went out of her way to find out for us. The process on Strata’s side was smooth and well organised. We visited another Strata site to view the house type we were buying and the lady working there was just as helpful. We love our new home and would recommend to others.

Louise · 2 November 2020 · Strata Shirland