Strata estate agents in Bolsover, Shirland and Leeds

★★★★★ 5/5

Trustpilot

We would just like to say a huge thank…

We would just like to say a huge thank you to Esna our sales lady on the Ackworth strata estate. She has been amazing and we couldn’t have been more pleased with the way she has looked after us from start to finish. Nothing has been too much trouble for her and she has answered all our enquiries brilliantly. Looking forward now to moving into our lovely new home. Thank you so Much Esna you are an amazing lady 💕💕💕

Sue · 29 April 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

What a team at Ambition :)

Since moving in to our house in December 2020 we have been nothing but impressed by Strata and their team at Ambition. The house itself had minimal snags and those it did have, have been quickly and thoroughly addressed. Rick and Dave in particular have gone above and beyond to assist us with anything we've needed and continue to do so... great guys! Must give the lovely Sheereen and the part exchange girls a mention also as they did a great job looking after us from the start.

Vixel · 27 April 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

Houses are fine, but dreadful customer care.

It's now almost whole year since we moved into our property in the Encore development and the end of our driveway is still basically just a ditch. We have been given a succession of dates by Strata to get it sorted, ranging from July, September, then October, then December. It's now March and still no sign of the plot being completed. As a result we still have endless people using our driveway as a shortcut to the next street, but no sign of Strata caring at all. Update 26th Apr 21; This week eh? 6 weeks later and even your inexplicable half-baked solution still isn't finished. You've proven my point.

DH · 26 April 2021 · Strata Shirland

★★★★★ 1/5

Google

Rating only, no written review.

Jacob · 16 April 2021 · Strata Leeds

★★★★★ 5/5

Google

Rating only, no written review.

Damien · 16 April 2021 · Strata Leeds

★★★★★ 1/5

Google

Shocking quality of build stay away from these, not much better at getting it sorted

Carl · 16 April 2021 · Strata Leeds

★★★★★ 5/5

Trustpilot

Valencia at 360

We moved into our Valencia home on the 360 site over a week ago and, so far, we could not be happier!From the very first time we visited the site, we loved the style and decor of the show home. We reserved our plot and for the last 9 months, Charlotte has been brilliant in helping us through the process - always checking in, always clear and consistent and above all, we never felt we were being pressured or pushed into anything. We reserved the plot in June 2020 and were told March 2021 for completion; this was never delayed or pushed back, which is brilliant.We are in love with our new home - it's so bright, so spacious and so well built. The quality of the build is way above anything else we saw and we've had no major issues - the minor ones we have had, which you expect from a new build, have been dealt with quickly by the great team on site led by Ryan.We'd recommend Strata homes to anyone - we were quite sceptical about buying a new build home on plan at first, but honestly the entire experience has way exceeded our expectations.

Lewis · 5 April 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Our Strata house has quickly become our home

Just moved into our strata home at Belong Eckington the whole experience was eased by the outstanding professionalism of Sarah our customer experience manager. Her bright and cheerful personality combined well with her product knowledge and willingness to her. She kept us well informed throughout the process. We love our new home and would recommend Strata and particularly Sarah to any potential buyers.

Martyn · 3 April 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Fabulous company with amazing staff!!

Our house and the whole experience has exceeded our expectations. Not only has Strata made our dream home a reality, but Charlotte Corah the on-site Customer Experience Manager has been exceptional. The hours she works are incredible and nothing was ever too much trouble. We were delayed due to Covid and she kept us informed every step of the way and kept sending us photos of the progress our house was making when she knew we couldn’t get on site to see it. She rang just to see how we were even when there was nothing new to report. We all became very good friends and she was always on our side, I never once felt any sales pressure at any point of the process. During our process we also had a lot of contact with the Part Exchange Team and Chelsea Batty and Melanie Borrill were fantastic. They were so friendly and helpful as well as professional at all times. Strata have been extremely reasonable, fair and generous throughout the buying process and our site even gave us a dedicated Snagging Manager for any tweaks and adjustments our house might need once it had settled in a bit. Ryan our Snagging Manager is amazing, he is like having a handyman on speed dial and again nothing is ever too much trouble. These people have a lot of knowledge and experience and are always happy to share it. Even if something is not their area of expertise, they find out who knows and put you in touch with them. So so impressed with this company and the people we have encountered. I was nervous about buying a new build on plan but I would highly recommend these people and only hope that you get staff as fabulous as we did on your site. Good luck and dream big because it can be a reality. It happened to us!!

Lyndsey · 3 April 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

Changing plans after completion

Have failed to build property boundary to planning consent (put up fence not wall, and poorer quality fence to that approved also) and have refused to engage as to why. Strata have now applied for retrospective planning to avoid the expense of building to approved plans. They have lied to me about the drawings at the time of completion. Be very careful dealing with these guys, they are not trustworthy. Customer service has been very poor, terrible at arranging rectification work and never follow up. Refuse to make good exposed cabling for Virgin Media coming out of brickwork.*Edit*I have of course provided snag details to ‘customer care’, but I still have issues outstanding that were raised in early 2019 - Strata have consistently showed that once a sale goes through, you drop right down the priority list and they have little interest in fixing snags in a timely mannner. I recommend you get a professional snagging report done and let them also manage the builder to get rectification work done too.

Customer · 28 March 2021 · Strata Bolsover

★★★★★ 5/5

Trustpilot

Our Forever Home

Development- RhythmCompletion- 12th March 2021House style- Rosas Our experience with Strata has been smooth and professional from start to finish. This is our second home as a young family and we knew very little about the new build buying process as a whole. Strata were able to provide us with all relevant information and make selecting and purchasing our forever home an exciting and effortless process. Particularly, our experience manager Julie Furr has been a star! She really has gone above and beyond by tending to all our queries and needs, regardless of how big or small. She has done so in a friendly and professional manner and made the transition from our old home, to our new home, easy and pleasant. We would also like to extend our thanks to the site manager, Jim Simpson. From the first time we met him at our stage 7 home visit, his friendly approach has made us feel very welcome. Jim’s expert knowledge has given us lots of confidence and trust in Strata as a brand and this is something we are very grateful for. Since moving in, Jim has gone the extra mile to answer any queries we have had and assist us with any requests we have had. Overall i would rate our experience 5* and we are looking forward to continuing our journey and making lots of happy memories here. I would highly recommend Strata to anyone, who is looking to purchase a new home with the whole package.

Georgie · 25 March 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Made our buying experience amazing!

We started looking at Strata homes in November 2020 where we immediately fell in love with the Oporto style home. We reserved a plot and was incredibly excited to start the next chapter in our new home. Julie has been amazing from start to finish and kept us up to date with the build progress. As we headed to the final few weeks before completion we were introduced to Jim, the site manager. Jim has been amazing to us and continues to do so, even just calling to see how we are settling into our new home. Julie and Jim have made our buying experience as exciting as it should be with no stress at all! Strata homes really are made to such high standards, we definitely made the right choice. We cannot wait to make this our forever home.

Amy · 24 March 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Expect 5 Star Service

Expect 5 star service from the Customer Care department at 360 Strata Chesterfield.Charlotte’s attention to detail, approachability and expert knowledge abated any initial worries, allowing us to focus on the delight of choosing a new home.It’s a lovely small development with around 100 houses, surrounded by open fields, and offering quality homes across the range.

S · 19 March 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

The worst customer service I have ever experienced

As soon as we exchanged contracts with Strata Ambition, we got a wealth of excuses, conflicting information and lack of any knowledge followed about the choices and stage 7 visits . I have had numerous phone calls from employees all of which disagree with each other then go back on their word in the next conversation. At this stage I have now never seen my property, spoken to 6 different women about the progress all of which have been conflicting information and have no idea when I’ll be moving in due to no communication after our Anticipated Date Letter over 7 weeks ago. If we had not exchanged contracts we would not want to go ahead as this has made the process unbearable. We should have read the negative reviews in more detail prior to committing, as after speaking to other on the development via a facebook group it is clear this is not a one off situation. I have reached out to the complaints and head office already but expect very little to be done.

Poppy · 18 March 2021 · Strata Shirland

★★★★★ 4/5

Trustpilot

Belong, Eckington

We moved into our new home on the Belong development at Eckington 3 weeks ago. The move was managed by Sarah who couldn’t have been more helpful. Nothing was too much trouble for her, anything we asked her for she took the trouble to find out and got straight back to us.Really satisfied up to now with our new home.

Bev · 9 March 2021 · Strata Shirland

★★★★★ 1/5

Trustpilot

Hopefully this review won't be removed…

Hopefully this review won't be removed by Strata like my other 4?what can i say. Avoid at all costs.

Miss · 11 February 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Quality homes and a lovely team!

We recently moved into our new home at the 360 development and we absolutely love it.Charlotte and Ryan have been great from start to finish. They truly go the extra mile to make sure everything is ok. We had minimal snagging issues and there have been no issues getting them sorted.We took advantage of the part exchange scheme which made the move easier and less hassle. We also got to split the profits when the house sold for more which was a bonus.I can’t fault the team and the quality of homes is so much higher than I’ve seen in many new build estates.

Lauren · 9 February 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish!

We have recently moved into the Strata Verve site and couldn't be happier with the house and the level of service and support we received from the Sheereen, Andy and the team along the way! I was initially reluctant buying a new build as never been a fan but as soon as we viewed the plot we fell in love with the house. It's got oodles of space and character and the quality of all the fixtures and fittings is amazing. Apparently buying a house is one of the most stressful things you can do but Sheereen made the whole process completely stress-free and as seamless as possible. Sheereen was always available whenever we had questions (and we had a lot!) - so useful and even more importantly a genuinely lovely person and so friendly which makes all the difference. We felt at home on the site before we even moved because everyone was just so lovely.The way Strata have adapted to the situation with Covid is also incredible and shows how flexible and customer-focused they are as a developer. There's videos on the online log in you get and also a move-in video with lots of important information in. Andy has been on hand and so speedy reacting to any little issues we've had (and they've been minimal) - again a super friendly and lovely site team who couldn't be more helpful.We already feel so at home in the house despite being surrounded by a million boxes that need unpacking still - every detail along the way has helped us feel at ease and the welcome box when we moved in was the a lovely finishing touch.We are so grateful to the whole Strata Verve team for making our move so enjoyable!!

Lottie · 25 January 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Attraction plot 158. Excellent experience.

Having lived in the city for 3 years we wanted to move closer to the outdoor spaces in the North and landed on Strata at Attraction. From the moment we stepped into the show homed we were impressed and that continued throughout our experience. From Jayne’s friendly welcome that took us right through to completion; to the wonderful care that Carl at the onsite team continues to give us is great! Going above and beyond with any enquiries or issues we may have. And then to the Care team who have arranged for any issues we’ve had to be fixed in good time and without fuss. So far so good is all I can say!

Laura · 22 January 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Impeccable Customer Service

So we've never bought a brand new house before and I have to say the service afforded to us by Tami in the sales office was absolutely 1st class. It is obvious she truly cares about her job and the customer service she provides as nothing was, or is, ever too much trouble. We think she goes above and beyond what her job description probably says. If you asked a question it would always get answered, even if just to say I will find out and let you know, which she always did and you were never left hanging or chasing her up for the answer. Extremely friendly, polite, and knowledgeable on suppliers when going through the "choices" meeting when picking finishing's for the house. Obviously we were handed over to an after sales team on moving in, but with Tami still on site in the office she has remained available if we needed her. This shows to us someone who truly cares about giving 100% to the customer. A credit to the company and hope they recognise her contribution in the organisation being front of house and the initial face of "Strata".

Northern · 22 January 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Stockholm Plot 13, 360

Started looking for a property in September and by 2nd week December 2021, we were given the keys and moved in. The whole process was so stress free and easy...from many positive comms with Charlotte, mortgage application with Sue, to dealing with the Emily the solicitor it has been a good experience. There are snagging issues which are expected and im confident they will all get fixed. Ryan and team have also been great to liaise with.Thankyou !!! :)

Karen · 10 January 2021 · Strata Shirland

★★★★★ 5/5

Trustpilot

Plot 12 360

Charlotte and Ryan have given us a first class service and are very helpful.

Jean · 9 January 2021 · Strata Shirland

★★★★★ 2/5

Trustpilot

Well I’ve always left great reviews for…

Well I’ve always left great reviews for Strata but annoyed with the outcome of this. We have lived in our beautiful house for 18 months when we bought the house I never checked the internal doors. My five year old was sat next to the door and said it was sticky, on looking at the bottom it’s been filled. Strata won’t replace but it’s been like this since day one . The door is filled with wood filler and not even to a great standard . Thanks Strata will definitely check every tiny fitting when I buy a new house again

Nicola · 4 January 2021 · Strata Leeds

★★★★★ 1/5

Trustpilot

Absolutely shocking new build homes

Absolutely shocking new build homes. Poorly built and endless snags that never get resolved and if it does its someones dads uncles half cousin who is untrained on community service who comes to fix it. non existing customer care never answer emails. 10 year warranty worth nothing. Please if its your first home give these a wide birth. If you post negative feedback on social media they just completely block you. Unprofessional non 5 star dream home.

Paul · 1 January 2021 · Strata Shirland