Trusted Agent profile
★★★★★
1,511 reviews across 3 offices and 2 platforms
Strata has three offices, in Bolsover, Shirland and Leeds. Together they have 1,511 reviews on two platforms, rated 3.9 out of 5 overall.
Strata's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotTill we buy home sugar coated…
Till we buy home sugar coated convincing conversations.Soon we get the key everything changes.Staff at the customer care team is excellent in Finding excuses not to sort out the concerns raised by customers even they blame other builders .If we get a call back from them then that’s our lucky day.This is the experience I got from Strata definition derby.
1/5
TrustpilotIf I could give this less than 1 star I…
If I could give this less than 1 star I would. Reported to Hannah by emails that we have had work outstanding for months. Contractors getting paint all over our carpet and we are constantly chasing. Asked for the complaints procedure and even that is not forthcoming. Property ombudsman next ...
Hi Leon, I'm sorry to hear this. Please could you send your development and plot number to marketingdepartment@strata.co.uk and I'll look into this further for you. Thanks, Izzy
5/5
TrustpilotStrata Attraction Hull...
We are very happy with our beautiful new home created by Strata, Attraction, Hull. The finish is amazing and we’ve found there have been so many special little touches that are ‘standard‘ but we would of considered ‘extras’ so it’s been a lovely surprise! We love the house, the space and storage it provides and we love the way the street is beginning to take shape! It’s a lovely family area.There were minimal issues on our snagging list (less than we anticipated after having bought new build homes twice before) but any issues have been rectified quickly and courteously. The site manager and assistant site manager couldn’t of looked after us better and you genuinely get the impression they care about the customers and want you to be happy with your home. All the builders/workmen on site have been very pleasant and professional aswell.The Sales Office lady - Jayne- has been lovely and has supported us through every step of the process from choosing our home to handing over the keys. She’s communicated well, even during the lockdown, and always kept us up to date with everything. No request/query has ever been too much trouble and she’s always helped us in anyway she can with a smile on her face. The whole experience has been very pleasant and that’s thanks to the people mentioned above so thank you.We would highly recommend Strata.
Hello, Thank you so much for writing such a lovely review. It's great to hear Jayne and the team at Attraction have helped make sure you had an enjoyable buying journey and that you're now settled into your new home. Good luck and best wishes for the future. Thanks, Izzy
5/5
TrustpilotA very big Thank you to all the Strata…
A very big Thank you to all the Strata Team from sales / Px managers who were nothing but accommodating & helpful throughout the process . A big Thank you to Melissa at Lavish who has been nothing but amazing as an all rounder .
Hi there, Thank you for writing such a lovely review. Both the PX team and Melissa will be thrilled to hear they've helped you with your buying journey. Good luck and best wishes. Izzy
5/5
TrustpilotVery happy with my new home
I moved into my Oporto at 360 at the beginning of August. I have always bought new builds so have previous experience to base my comments on. The quality of finish is uniformly high and I am very happy with my home. There are always snagging issues with new homes but at 360 they have been dealt with efficiently and effectively. I have found both Charlotte and Ryan to be incredibly supportive and genuinely focused on seeing me settled and happy in my new home. I would certainly recommend Strata to anyone thinking of buying a new house.
Hi Judith, Thank you so much for taking the time to write your review. I'm so happy to hear that both Charlotte and Ryan have been supportive and have helped you settle in. I hope you enjoy your new home and life at 360. Good luck and best wishes for the future. Thanks, Izzy
4/5
TrustpilotAttraction - Hull
Great experience with the sales team, Jayne was fantastic from the offset, she listened to what we wanted and showed us around the homes available that fit our needs, she is very friendly, helpful and reassuring. We viewed a couple of Strata builds and Jayne sold us on the Venice! 5* sales customer service, would recommend Jayne to anyone!Negatives:Once we were in the home we had a few issues to say the least. Unfortunately, the boiler had decided to break in between the point of final sign off testing and us moving in (not Strata's fault). An electrician and plumber was sent to look at the boiler and deemed it needed to be fixed/replaced by the manufacturer, the electrician was able to manually bypass the boiler valves, which meant for 1 hour a day we could have hot water (heating had to be on). We were advised however not to leave it on more than 1 hour as this was very dangerous which meant that for 1 week we essentially had no hot water.I decided to make the most of the 1 hour of hot water i had and have a bath, however the overflow on the bath (located half way on the tub, very shallow) was either not plumbed in properly or the O ring had degraded since being fitted. Either way my 11pm bath turned into water leaking through my kitchen spotlights for hours, which obviously was not a great start to being in my beautiful new home. (All has now been rectified and put right).We also had a power cut, which I was informed by one of the work men was due to a worker accidentally cutting through something (unconfirmed), which led to an all day powercut. Sadly this resulted in both me and my partner who currently work from home ( Covid-19 ) having to work from the power coming back on (3pm) until midnight in order to make up for the hours lost, or we would have lost the days pay. Positives:I will give Strata credit, for all the issues we have had (both minor & major) they have been fantastic through the whole experience, they have rectified anything that has gone wrong even if it was my own doing (accidentally put a hole in a wall), in a timely manner. The site leads Craig and Carl have been fantastic, they hold their hands up and admit wrong, they do not shy away. Carl in particular has been fantastic, he has kept in contact with me throughout the whole experience, making sure i was up to date with everything. I am soon to be coming out of my initial period with the site team and soon will be moving over to the customer service team instead. I am hoping the level of care caries across.When buying a new build house, things always go wrong, this is to be expected, How the builders respond to what happens when things go wrong is how you can define them. So far I have had my fair share of issues, but overall I am happy with how Strata have dealt with them.
Hi Ash, Thank you so much for taking the time to write your review, I'm sorry to hear you've had a stressful first few weeks in your new home but so glad the guys at Attraction have helped rectify everything and you can now enjoy your home. Good luck and best wishes for the furture. Many thanks, Izzy
5/5
Trustpilotlovely meal and great social distancing…
lovely meal and great social distancing committment. Thank you
1/5
TrustpilotDisappointing!!!
I first highlighted this issue when I moved into my Strata home 18 months ago!! Subsequently, due to wind, and Strata ignoring my pleas to address this issue, my garden fence has got progressively worse and is now dangerously unstable. It bows in the middle due to 2 support posts breaking the brickwork and has completely come away from the wall.6 weeks ago one of Strata’s snag team came out to address a few other issues and he was shocked at the fence and raised it as an urgent matter.Due to no response or update following this last visit, I flagged this in an email as a matter of urgency 4 weeks ago. I have subsequently sent 2 further emails to which nobody has replied. Last week I rang the customer service office to speak to our rep Alessandra, and was told she is in a meeting but she would call back!! A week later, still no phone call or reply to my emails!On top of this, we are still waiting for multiple other snags to be remedied, including an entire internal wall in my 4 year old sons bedroom, which bounces and moves due to the plaster board not being properly attached. We moved in 18 months ago, this is unacceptable!!
Hi David, I'm sorry to hear this. Please can you let me know your development and plot number and I will speak to the care team and get an update for you. Thanks, Izzy
5/5
TrustpilotOne Happy Family! We Love Our Cologne @ Strata 360
After owning 2 new builds in the past we can honestly say the quality of our amazing Cologne home on Strata 360 is second to none. After being in the Middle East for work for the past 7 years we have never really felt settled as a family until now.Charlotte (sales) has been a true pleasure to deal with, great information from the start but you know she actually cares, which for Zara and I was hugely important. Nothing is too much trouble and the presale/after care service has been wonderful. Ryan the site manager has been amazing, again he actually cares, brilliant at his job and he is running a great site. Both Ryan and Charlotte are a true credit to the Strata brand. The site itself is lovely, surrounded by rolling countryside and fresh air. The houses on the site don't feel on top of one and another unlike most sites we visited. If you are considering buying a home on 360 don't delay! it's a great team, great site and you will be very happy like we are.Brett, Zara and Amaya x
Hi Brett, Thank you so much for taking the time to review your recent experience with us. I'm so glad that Charlotte has made your buying journey an easy and enjoyable one and that Ryan and the after care team have helped you settle in well. I wish you the best of luck in the future in your new home. Many thanks, Izzy
5/5
TrustpilotBest new build I've had by far
I have 4 new build houses over the years and this is the best by far.... we recently at the end of August20 moved into our elegant Cologne at 360.Firstly I'm a believer in buying from people and not everything just to be transactional, from the very first interaction it just felt right. Secondly you weigh up value when considering a new build compared to many others around. I can honestly say the finish and quality of the products are way ahead of the other houses we looked at. Yes there will always be something that's not perfect but lets remember the complexity of a new build the time it takes to settle and the variety of brand new products that lets be honest have a chance of some fault.Thirdly and possibly most importantly, what's the after sale service like... this is the nice part, we truly feel valued and treated with unbelievable service. Charlotte and Ryan at Strata (if I can use their names) proactively are checking and seeing if we are ok and if there are issues. There was one design floor on the road outside and straight way it was acknowledged and rectified without question. I know for a fact this would not be the case on other new build developments.Anyway a month in and if you are wondering about Strata for a new home, we can honestly say its been our best experience yet and we're totally happy!!!
Hi Brian, Thank you for taking the time to write a review. It's great to hear that both Charlotte and Ryan have helped give you an enjoyable buying experience and that you are now settled into your new home. I'll be sure to pass on your kind words. Good luck and best wishes for the future in your new home. Thanks, Izzy
5/5
TrustpilotOne of the best!
We reserved our property on the belong site a couple of months ago and took advantage of the assisted selling programme Strata offer . We have had nothing but care and attention by both Esna and Melanie and Chelsea who are part of the assisted selling team. They have advised and helped in any way they can and have made the whole process of buying a house as smooth sailing as possible. We cannot wait to move into our beautiful home and would recommend Esna and the team to anyone and everyone! Thank you again !!
HI SophieThanks for taking the time to review, I am so happy that Esna and the assisted selling team have been able to help make the process such a smooth one for you! Best of luck for the move!ThanksNatalie
5/5
TrustpilotGreat experience.
Great experience.Jayne was very helpful throughout our purchasing journey.
Thanks Robyn, that's great to hear! Best wishes for the future in your new home!
1/5
TrustpilotUnfinished roads
I live on an estate of 440 houses built by persimmon & strata..both builders have finished years ago and are refusing to finish the road off arguing either side not their problem...not even the council seems to be able to get anywhere..best to avoid
Hi LeeI'm sorry to hear you're unhappy. Could you provide a little more information on which development you live on so I can provide a more informed response?ThanksNatalie
5/5
TrustpilotNot a bad word to say....
We originally saw the Belong site last April and loved where it was situated. We decided in January to go and have a look at the show homes and came away having left a deposit on a Stockholm. It was due to be completed in June, unfortunately due to Covid we have been delayed, however Esna has kept us informed, updated and reassured throughout. When the sale of our own house fell through at the end of lockdown we feared we would lose the house but Strata were amazing, they were relaxed and gave us time to re-sell, we eventually went down the part-ex route and right at the final moment we sold privately again, despite this nothing was too much trouble and approx 20 amended reservation forms later we are hopefully due to exchange in the next week or so. We have never bought a new home before so we did a little research and soon discovered that ‘if you don’t ask, you don’t get’ so we asked...for numerous things and Strata mostly said yes, this has resulted in numerous incentives, savings and contributions from Strata leaving us really pleased with our package. We appreciate that there will always be issues and glitches for people and there will always be people who aren’t happy however we don’t have anything negative to say so far. We haven’t moved in yet so will see if the high standard of service continues when we put our snagging list together, once settled in our new home we will leave another review. We cannot thank Esna enough for her support as we have asked many questions (some of which are probably daft) but she’s never made us feel silly, she’s been a superstar ⭐️
Thank you so much for taking the time to review your experience, and I am so glad that Esna was supportive and helpful throughout what hasn't been a straightforward process for you. We appreciate your feedback and look forward to hearing from you after moving in, but in the meantime all the best with the move!ThanksNatalie
5/5
TrustpilotStrata -Belong site
I have just recently reserved a property at the Belong site. #Esna from Strata has been absolutely amazing from my initial phone call with her enquiring about the property to my first site visit. The house which is almost complete is so lovely and any questions asked were immediately addressed and sorted. As a first time buyer, Esna and Strata have helped make the process easier for me. I highly recommend Strata based on my experience so far.
Hi Nikki, Thank you so much for taking the time to write a review. I'm so happy to hear that Esna has helped make your buying journey an easy and enoyable one. Good luck and best wishes for the future in your new home and please don't hesitate to get in touch if you need anything at all. Many thanks, Izzy
5/5
TrustpilotFirst Class Experience
Would highly recommend Strata a first class experience from start to finish. Especially Esna who was brilliant throughout my experience knowledgeable & highly responsive.
Hi Shane, thanks for your review. I'm so happy that Esna helped to make the whole experience such a brilliant one. Best wishes for the future in your new home!Natalie
1/5
TrustpilotA SHOCKING DEVELOPER THAT I STRONGLY ADVISE YOU STAY WELL AWAY FROM
I have waited a while now to post a review about the wonderful Strata group and the zero amount of build quality, sales aftercare and professionalism that they provide. If you want to purchase a sub-standard, poor quality home with a horrific sales and customer service support whilst paying a premium price compared to other developers then Strata is for you.Strata: Please do not put one of your robotic automated responses to this comment as it would be a complete waste and of time.A SHOCKING COMPANY THAT YOU REALLY SHOULD STAY AWAY FROM AT ALL COSTS. IF YOU CAN GET OUT OF THE CONTRACT THEN I SUGGEST THAT YOU SERIOUSLY CONSIDER DOING SO AS WE WOULD NEVER HAVE PURCHASED OURS IF WE KNEW WHAT LAY AHEAD OF US.Andrew Weaver has a lot to answer for and I’m pretty sure that this wasn’t part of the plan and legacy that the Weaver family wanted when they built this company up from the ground all those years ago.
Hi Steven, Firstly, I'd like to apologise as this isn't the standard we strive for. I have liaised with the customer care team in depth and understand that all issues have been dealt with/are being dealt with and all jobs have now being booked in or resolved. If you feel there is anything outstanding that hasn't being resolved yet please email your customer care representative. Many thanks, Izzy
5/5
TrustpilotGot The Keys Now
We Home Now!!! Me and my family would just like to say a hearty thank you to the Strata team and family for making our journey so easy and straight forward. Its been too easy man, ...from the sales #Sheereen, and everyone involved you guys have been great. The quality of the build is truly maxing particularly in comparison to other developments from my personal experience and my friends'. Its our first home and we are so happy with what we have seen so far. I would particularly like to say a huge thank you to Sheereen and Craig for being absolutely superb with all the communications all the way to getting our keys and after. Amazing at maintaining contact and updating me on each step of the way, with a busy working schedule and Covid 19 this isn’t always easy so thank you. We love our new home, THANK YOU. l will be back with another review as we fully settle in.Ta
Hello, Thank you so much for taking the time to write a review. I'm so glad you love your new home and that Sheereen and Craig have helped you along the way. We look forward to hearing how you're getting on soon. Good luck for the future in your new home. Many thanks, Izzy
5/5
TrustpilotAmazing support from Sheeren Ali at Ambition site
Thanks Sheereen for being super supportive and helpful from reservation until the signing of a contract. Highly recommended Strata :)
Hi there, Thanks so much for taking the time to write a review. It's so nice to hear that Sheereen has made your buying journey an easy and enjoyable one. I'll be sure to pass on your kind words. Good luck for the future in your new home. Many thanks, Izzy
5/5
TrustpilotExcellent service from Julie Furr, attitude site
We have recently reserved a home on the Attitude site and we could not be happier! Julie Furr has been absolutely amazing in helping and informing us throughout the whole process. Julie really has gone above and beyond in assisting us with our part ex change and has made what at first appeared to be quite a complicated process, really easy and comfortable. Julie is an absolute credit to Strata and in stark contrast to other colleagues on other sites across Yorkshire who are somewhat less helpful and less knowledgeable!
Hi Francesca, Thank you for taking the time to write a review. I'm so glad to hear thatJulie has made your buying journey an easy and enjoyable one. Good luck and best wishes for the future in your new home. Many thanks, Izzy
5/5
TrustpilotWe recently moved on to the Temptation…
We recently moved on to the Temptation development, I can honestly say from the second we visited the development we knew we wanted to purchase a Strata home. I think I gave the sales team a headache at times with constantly changing my mind with which house type I wanted... in fairness that’s Strata’s fault for building gorgeous homes 😉. Once we actually made our mind up the purchasing process has been nothing but smooth, yes we was delayed by COVID but we was kept up to date constantly with any changes etc. Even thou COVID struck it didn’t stop the amazing team producing my absolutely stunning home. I was worried about snags on a new build, but we only had a couple of tiny ones... nothing to scream about. This is credit to the amazing production team. Not that I ever plan to sell my home, but if I did I would definitely buy another Strata home and would certainly keep everything crossed that it would as on Zoe and Greg’s site, they do make the dream team as it be. Not forgetting Mandy, who initial started our Strata journey off by showing us around the development. Thank you Strata for building gorgeous homes and having staff like Zoe and Greg who have both made our Strata experience the best one we could have wished for.
Hello! Thank you for such a lovely review, it's so great to hear you've had such an enjoyable buying journey with us and that Zoe and Greg have made your experience a good one, I'll be sure to pass on your kind words. I wish you all the best for the future in your new home and please don't hesitate to get in touch if you need anything at all. Many thanks, Izzy
5/5
TrustpilotStrata Finesse
Moved into a new build at the Strata Finesse site a few weeks ago and I couldn’t recommend Penny and Strata enough. There wasn’t anything that was too much for Penny, she made the whole experience as stress less as possible. We love the house!
Hi Sophie, Thank you so much for taking the time to write a review and congratulations on moving into your new home! I'm so glad to hear you've had a stress free experience and that Penny has helped you with everything. Good luck and best wishes for the furture in your new home. Thanks, Izzy
1/5
Trustpilotno planning permission
been trying to get strata to remove a kissing gate that should never of been installed. Spoke to the site manager and he promised he would get this sorted, still no removal of kissing gate.Spoke to another site manager and he said he wasn't happy that the public footpath had been opened, as they allegedly had 3 brake ins. I've asked people who live near by and they have had no reports of brake ins. Spoke to yet another site manager and he said he would pass all the information on to the original site manager and when I spoke to him the next day, his attitude was to be desired at the highest level ! these people tend to roll lies off the tip of there tongue without a care in the world they seem to think they can get away with not having any planning permission don't have any care for the local people who have lived hear for over 90 years and beyond. they are breaking the law by closing a public right of way by impeding the disabled under the disabled discrimination act sight managers last words it's not my concern when I leave. I then tried contacting strata and no joy like one person said in there post just chasing our tails. I wouldn't recommend anybody to deal with this company its take your money and run !
Hi Kevin, I'm sorry to hear this. Please could you send over some information about what development this relates to, to marketingdepartment@strata.co.uk and we can look into this for you and find out what is happening with the gate. Thank you, Izzy
5/5
TrustpilotChesterfield 360 site
Just reserved our plot on the Chesterfield 360 site. We had been planning to extend our current house but decided to check out the Strata homes to see if they could give us what we wanted. Charlotte was fantastic and really helpful letting us look at a range of different options. As a result we found just what we wanted and reserved a plot for later in the build. Thanks very much Charlotte. Adam & Mel
Hi Adam and Mel,Thanks for taking the time to share your experience and congratulations on reserving your new home!I'm so happy Charlotte was helpful and able to find you what you wanted. Best of luck for the future in your new home.Natalie
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Bolsover has the most, with 1,414 reviews rated 3.9 out of 5, followed by Shirland with 1,377.
